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CentralReach Reviews & Product Details

CentralReach is an EMR, practice management, and clinical platform for Applied Behavior Analysis (ABA) practices and others who provide autism and Intellectual and Developmental Disabilities (IDD) care. The web-based, HIPAA-compliant system integrates intake, scheduling, billing, claims management, mobile data collection, progress monitoring, documentation, business intelligence and analytics solutions, and more. CentralReach pairs with autism and IDD assessments, a learning management system, billing services, and a precision teaching solution. Large and midsized organizations are empowered to serve more clients with time-saving efficiencies and integrations in the all-in-one CentralReach platform. Protect PHI with HIPAA-compliant client intake and file storage; maximize reimbursements with powerful scheduling to deliver all authorized treatment hours; improve RCM cash flow across billing, claim scrubbing, clearinghouse integration, payment posting, invoicing, credit card processing, and secondary and tertiary insurance billing; and leverage business intelligence reporting and analytics to drive business growth. Therapy practices choose CentralReach to elevate care. The data collection and program management solution powers effective staff supervision, frequent client progress monitoring, and remote parent training, plus video modeling. Automations equip clinicians to spend less time on documentation and administration, and more time with clients, and the included CR Mobile app supports end-to-end care delivery, offline or online.

Seller

CentralReach

Discussions

CentralReach Community

Languages Supported

English

Product Description

CentralReach offers a comprehensive, web-based practice management solution. CentralReach fully integrates scheduling, billing, tasks, time tracking, payroll, training, and record management in one easy to use system.

Overview by

Wesley Germain

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

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CentralReach Media

CentralReach Dashboard

Appointment View

Authorization Management

CentralReach Demo - Electronic Data Collection

Session Data Collection

Billing and Claims Management

Digital Progress Monitoring

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Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

4/16/2019

"RBT"

2.5/5

What do you like best about CentralReach?

I like how easy it is to render appointments and track my data via central reach. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

I dislike being signed out of my session and sent back to the home page instead of back into my session when I log back in. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

10/29/2018

"Great Administrative Tool"

4/5

What do you like best about CentralReach?

It's a great system to organize the most important information in our company -- employee and client data, authorizations, notes/activity logs, billing, and files. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

The inability to create notifications for when employee documents are expiring (car insurance, certifications, etc). Review collected by and hosted on G2.com.

Recommendations to others considering CentralReach:

It's a great tool and the support is great. It's very dynamic and after almost 2 years I still feel like there's a lot left we could learn and use, but it's very time consuming and we haven't yet found a way to implement new components while being able to teach everyone to use it correctly/efficiently. If it's not used with detail it can waste a lot of time. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

The billing has become tremendously easier. Information is all easily accessible to everyone involved -- notes can be made multiple places so you don't have to research lots of different areas. Review collected by and hosted on G2.com.

Keldon L.

Mechanical Engineering Intern

Information Technology and Services

Small-Business (50 or fewer emp.)

9/22/2018

"CLient Billing "

3.5/5

What do you like best about CentralReach?

I like the ability to have all client, provider and all other pertinent documents all uploaded and housed in one crenels place. It was easy to manage and complete our weekly billing. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

The program only seems to work on Google Chrome, and Chrome is rn very user friendly at times. The downloading process on Chrome vs Explorer was different and not as easy to manage. Review collected by and hosted on G2.com.

Recommendations to others considering CentralReach:

Use Chrome if you don’t want the site to crash, but if you use Explorer you can still manage the billing portion through the timesheets, then export the .csv file and you’ll still get all the information you need. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

We have centralized the way our providers upload their billing, timesheets, progress notes and the client document so as well. We are able to go to one place instead of sift through emails just to find one document. It’s makes the work flow much easier. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

11/18/2018

"Central Reach does not deliver"

0/5

What do you like best about CentralReach?

I like that the system is electronic and we were able to move away from paper data, mostly. The almost up to date look at data and graphs is very useful as well. The integration of the learning tree to the data sheet is huge time saver. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

The app does not work properly, the offline sessions do not work properly; therefore a of our in home sessions still have to have paper data, calculated and hand entered. The data is nit backed up live and you are always two clicks away from losing all your data for the entire session. You cannot adjust timers and there are issues with timer itself, making our RPH and RPM data all invalid. The app does not allow hand off to another therapist (and it doesn't work). The billing doesn't allow for overlap in codes and you have to adjust all billing codes manually. For billing, you have to manually update billing information for every line. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

11/17/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Central Reach Makes Billing Easier"

5/5

What do you like best about CentralReach?

I really enjoyed using Central Reach when I was scheduling my appointments with clients, as it allowed me to make reoccurring schedule, easily adjust changes, and made billing very quick and easy to complete. It also allowed me to set my availability for work and change it when I needed to, so that management could give me potential clients depending on what my work availability was. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

There was nothing really that I disliked about using Central Reach. The only thing is that higher management had access to your timesheet/scheduling, and would check your availability for future clients. However, this helped manage possible mistakes employees may make on their timesheets. Review collected by and hosted on G2.com.

Recommendations to others considering CentralReach:

I would recommend using it if you are a big company with many employees and are wanting to seek the aid of technology. Central Reach makes it really easy for employees to log on their hours, manage timesheets, and scheduling. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

With Central Reach, we were able to create our appointments with our clients each month, so it would make it easy for all team members to see what days clients had sessions, how to manage cancellations and specific codes for sessions. There were many benefits, but overall it was easy for management to access your caseload schedule to see if any mistakes were accidentally made and for billing appointments it was super accessible to view your timesheet and hours/rate earned over the course of a week. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

1/26/2019

"Good but could be better"

3.5/5

What do you like best about CentralReach?

Central reach is a vast improvement from the previous data collection technology used by the company I work for. The ease of loading all measures to a single page without the need to toggle is largely beneficial and more efficient. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Data can still appear confounded or conflated due to data points represented. Review collected by and hosted on G2.com.

Darcy K.

Behavior Instructor

Philanthropy

Mid-Market (51-1000 emp.)

1/12/2019

"CentralReach is Meh. "

1.5/5

What do you like best about CentralReach?

The scheduling is the best feature for CentralReach. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

The app is very unreliable and a lot of the functions are rigid in their adjustments. Review collected by and hosted on G2.com.

Dassi S.

Small-Business (50 or fewer emp.)

7/10/2018

"Central Reach Took us Places"

5/5

What do you like best about CentralReach?

Central reach is amazing. I am able to put in every employee's appointments and not have to keep track in my head as well as it makes billing to insurance nice and easy Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

The only thing that I find very hard once you get used to central reach is that there is not save button by the internal email so if you by mistake go out of email you need to start from the beginning as it does't save as a draft Review collected by and hosted on G2.com.

Recommendations to others considering CentralReach:

If you are looking for something where you can set up appointments, track billing for insurance and billing to clients, take data this is a great software program to use. I couldn't recommend a better program Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

That we are not using as many papers and our employees are haveing their timesheets and data from their sessions in on time. The benefit to central reach is having everything in one cloud and easy to find everything you are looking for. They also have a really good support system. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

12/19/2018

"Unstable, ineffective, unreliable."

0/5

What do you like best about CentralReach?

Simple case tracking for those who use medical billing on a regular basis. Easy scheduling and ability to collaborate with others. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Would be nice to have additional scheduling features, such as the ability to track due dates or project deadlines easily on the calendar. Review collected by and hosted on G2.com.

Abe S.

Small-Business (50 or fewer emp.)

7/15/2018

"What an awesome program"

5/5

What do you like best about CentralReach?

It is a great way to have everything for running a therapy business in one place Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

That when they are working on updating the system, it can work very slowly Review collected by and hosted on G2.com.

Recommendations to others considering CentralReach:

If you are looking for a software where you can have employees take data, track timesheets, email each other in the system, open support tickets, do payroll and send billing to insurance this is the software to go with. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

That everything is in one location and don't need to check out a few places. I noticed that when it was time to do payroll, I had the timesheets in the software and I wasn't busy with papers. Review collected by and hosted on G2.com.