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CentralReach Reviews & Product Details

CentralReach is an EMR, practice management, and clinical platform for Applied Behavior Analysis (ABA) practices and others who provide autism and Intellectual and Developmental Disabilities (IDD) care. The web-based, HIPAA-compliant system integrates intake, scheduling, billing, claims management, mobile data collection, progress monitoring, documentation, business intelligence and analytics solutions, and more. CentralReach pairs with autism and IDD assessments, a learning management system, billing services, and a precision teaching solution. Large and midsized organizations are empowered to serve more clients with time-saving efficiencies and integrations in the all-in-one CentralReach platform. Protect PHI with HIPAA-compliant client intake and file storage; maximize reimbursements with powerful scheduling to deliver all authorized treatment hours; improve RCM cash flow across billing, claim scrubbing, clearinghouse integration, payment posting, invoicing, credit card processing, and secondary and tertiary insurance billing; and leverage business intelligence reporting and analytics to drive business growth. Therapy practices choose CentralReach to elevate care. The data collection and program management solution powers effective staff supervision, frequent client progress monitoring, and remote parent training, plus video modeling. Automations equip clinicians to spend less time on documentation and administration, and more time with clients, and the included CR Mobile app supports end-to-end care delivery, offline or online.

Seller

CentralReach

Discussions

CentralReach Community

Languages Supported

English

Product Description

CentralReach offers a comprehensive, web-based practice management solution. CentralReach fully integrates scheduling, billing, tasks, time tracking, payroll, training, and record management in one easy to use system.

Overview by

Wesley Germain

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

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CentralReach Media

CentralReach Dashboard

Appointment View

Authorization Management

CentralReach Demo - Electronic Data Collection

Session Data Collection

Billing and Claims Management

Digital Progress Monitoring

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Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/1/2018

"Central reach total spectrum"

3/5

What do you like best about CentralReach?

I use CR with total spectrum and it is helpful for keeping schedules and being sure i know who i am seeing when i am seeing them and where to attend. it cuts down on communication error as offices change it everyone client and therapist, supervisors, etc can see. it allows for ease of understanding clients schedules, other coworker schedule and keeping my own schedule organized. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

its slow to load and often needs many time for loading. i have had to refresh several times to get the screen to load. laggy and slow to load at times. other than that it is a fairly produced product. Review collected by and hosted on G2.com.

Recommendations to others considering CentralReach:

yes in order to keep scheduling however, i would advise them to plan ahead in order to prevent slow loading. sometimes it is hard to be in a rush out the door and double check. other than that it is a good program for understanding your team and finding coverage for session. however, it would be better to have a setting to see all people on one clients team instead of hunting makes it hard to find coverage, phone numbers, schedules etc. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

it has helped with communication and helps you know where to go and when. it cuts down on scheduling error and confusion as you can see the updates live in action.

** NOTE for screen shot i used a blank screen when i do not have any clients scheduled to protect their confidentiality thanks Review collected by and hosted on G2.com.

Jade C.

Registered Behavior Technician

Individual & Family Services

Mid-Market (51-1000 emp.)

12/19/2018

"Easy to Use and Accurate"

5/5

What do you like best about CentralReach?

This software is all-inclusive, we track time sheets, notes, data, and schedules on here. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

I dislike that I can't see my coworker's schedules which could help coordinate sessions with clients. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Enterprise (> 1000 emp.)

7/20/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Quick and Easy"

4/5

What do you like best about CentralReach?

CentralReach requires some training, but is easy to learn to use. Recording data is simple and quick on the go. The data is more reliable than logging on paper, as it is in the moment. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Sometimes there are glitches when I go to save the data and collect client signature, which results in me having to collect the signature again. I use it through the browser, and wish the CR Go app could work during session instead. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

9/19/2018

"Review of CentralReach"

5/5

What do you like best about CentralReach?

I like how easy it is to manage my appointments, upload clinical records, and handle payroll all at one place. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Trying to write clinical records on the website directly is hard as it gets reset if the page times out, so I usually do them separately before uploading them. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

4/26/2018

"Central reach is user friendly and a great tool for collecting and analyzing data"

5/5

What do you like best about CentralReach?

I like that it is an intuitive system, and that I can record data easily in one electronic system instead of on physical paper. I also like that data can be graphed in an instant and client progress can be seen. When using this software I am appreciative of how easy it is to navigate and it helps me be more productive at work. I also really like that I can see my supervisor's comments and updates to programs. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Sometimes there are glitches in the system and I am unable to select all when graphing data, there was also a recent update and now I cannot easily add a new note without having to take a round-about way. Aside from that I am very satisfied with Central Reach. Review collected by and hosted on G2.com.

Recommendations to others considering CentralReach:

I am in the behavioral health field and I have found Central Reach to be an invaluable asset to my company. It has changed the way that we communicate with co-workers, upload data in real time, and graph all data. I highly recommend using Central Reach. It is also user friendly and easy to navigate. If you are still taking data via pen and paper I highly recommend transitioning from that method and using Central Reach. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

Central Reach has replaced taking data in the tangible form (pen/paper). Now, therapists carry around a tablet instead of a binder/clip board and can take all of the data in one place during a session. The benefits are huge. Central Reach graphs data on its own and also improves communication between therapists and supervisors. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

9/1/2018

"Effective when it is actually working"

2/5

What do you like best about CentralReach?

It is effective when it is actually working, and offers a unique interface Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

I use CR with my clients, and have frequent difficulty with it. It frequently logs out during my client sessions and takes a few minutes to log in, deletes my session notes, or won’t let me submit my notes Review collected by and hosted on G2.com.

Richard D.

Mid-Market (51-1000 emp.)

7/21/2018

"Did no reach the central reach"

3/5

What do you like best about CentralReach?

The platform for Blank SOAP notes and the ease of access Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

I do not like how they don’t allow you to change the template of a Therapy form SOAP note. They are highly utilized by ABAs but therapy based appointments are not so easy to document with their templates Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

7/30/2018

"Medical records online: Convenient & Efficient"

4/5

What do you like best about CentralReach?

I like how easy it is to access and use. I also like the contacts section where I can find everyone’s contact information. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

I dislike the maintenance when I am trying to access it. Review collected by and hosted on G2.com.

Recommendations to others considering CentralReach:

It’s an effective way to collect medical data. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

I am solving efficiency and accuracy of data. He benefits I have realized using this software is that it allows me to take data digitally, graph and have visuals of my data. Review collected by and hosted on G2.com.

Carolyn B.

Office Admin

Mid-Market (51-1000 emp.)

1/5/2018

"Collaborative Platform"

4/5

What do you like best about CentralReach?

I love that we can store all client and employee information in one system, including personal, demographic, call logs, and billing. There is no need for multiple platforms, Central Reach takes care of most everything we need. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

I wish they had a better scheduling system and or the ability to better track and notify when documents (licenses, insurances, etc) are expired. Review collected by and hosted on G2.com.

Recommendations to others considering CentralReach:

It's great for almost everything except scheduling. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

We are able to see a good overview of what claims are denying and if they are specific to any payor. Central Reach;s labeling system allows us to create specific details to tell the story of what is hape.pening with each claim and how to resolve it. You can also assign tasks specific to claims to a specific user, with or without a due dat Review collected by and hosted on G2.com.