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CentralReach Reviews & Product Details

CentralReach is an EMR, practice management, and clinical platform for Applied Behavior Analysis (ABA) practices and others who provide autism and Intellectual and Developmental Disabilities (IDD) care. The web-based, HIPAA-compliant system integrates intake, scheduling, billing, claims management, mobile data collection, progress monitoring, documentation, business intelligence and analytics solutions, and more. CentralReach pairs with autism and IDD assessments, a learning management system, billing services, and a precision teaching solution. Large and midsized organizations are empowered to serve more clients with time-saving efficiencies and integrations in the all-in-one CentralReach platform. Protect PHI with HIPAA-compliant client intake and file storage; maximize reimbursements with powerful scheduling to deliver all authorized treatment hours; improve RCM cash flow across billing, claim scrubbing, clearinghouse integration, payment posting, invoicing, credit card processing, and secondary and tertiary insurance billing; and leverage business intelligence reporting and analytics to drive business growth. Therapy practices choose CentralReach to elevate care. The data collection and program management solution powers effective staff supervision, frequent client progress monitoring, and remote parent training, plus video modeling. Automations equip clinicians to spend less time on documentation and administration, and more time with clients, and the included CR Mobile app supports end-to-end care delivery, offline or online.

Seller

CentralReach

Discussions

CentralReach Community

Languages Supported

English

Product Description

CentralReach offers a comprehensive, web-based practice management solution. CentralReach fully integrates scheduling, billing, tasks, time tracking, payroll, training, and record management in one easy to use system.

Overview by

Wesley Germain

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

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CentralReach Media

CentralReach Dashboard

Appointment View

Authorization Management

CentralReach Demo - Electronic Data Collection

Session Data Collection

Billing and Claims Management

Digital Progress Monitoring

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Stephen M.

ABA Therapist

Hospital & Health Care

Mid-Market (51-1000 emp.)

8/28/2019

"Excellent documentation tools for BCBAs and ABA therapists."

4.5/5

What do you like best about CentralReach?

The efficiency the software allows for in terms of documentation for clinical services. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Not very user-friendly at first, requires some training in order to become familiar with the ease of usability. Review collected by and hosted on G2.com.

Recommendations to others considering CentralReach:

Excellent tool for BCBAs, would highly recommend adopting this software if you want to establish a more efficient behavioral health organization. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

Reducing clinical paperwork and allows for timely, more efficient documentation. Review collected by and hosted on G2.com.

Verified User in Program Development

Small-Business (50 or fewer emp.)

3/2/2019

"Central Reach"

4.5/5

What do you like best about CentralReach?

Central Reach is easy to use. It has been the best program I have used to collect data. The calendar feature and the learning tree feature are easy to access as well as user friendly. I would recommend this program to anyone in the field of behavior therapy. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

The only thing I dislike about central reach are the outages that occur. When the outages occur it is harder to keep track of data. Sometimes the data will stop saving, but the notification that it didn’t save is so small that it goes unnoticed. Other than this, there aren’t many issues with the program. Review collected by and hosted on G2.com.

Stephenie S.

Certified Behavior Technician

Mid-Market (51-1000 emp.)

12/16/2018

"Good application, needs fine tuning"

4/5

What do you like best about CentralReach?

I like that I can see what my week looks like in appointments, both of my own and my supervisors'. This application makes scheduling with clients easy and billing insurance straightforward. I like that it has our organization's entire contact list too, so I can contact other therapists if needed. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

The mobile app is not friendly to timesheet conversion and using it for the basic calendar scheduling alone. CR is often buggy as well and will pull up a different week when you first load the page - you have to make sure you're on the correct week when you go to make changes, it doesn't automatically go to the day you are on. Review collected by and hosted on G2.com.

Recommendations to others considering CentralReach:

Read the update emails they send every week - they're really helpful Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

It makes client scheduling very easy for the therapists. It makes submitting time cards/time sheets really easy too! Love that it's paperless. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

10/10/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Pretty good!"

4/5

What do you like best about CentralReach?

How easy it is to schedule clients and make updates changes. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Often maintenance issues and signatures do not collect. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

10/14/2019

"Great way to manage files "

4.5/5

What do you like best about CentralReach?

You can store plenty of your clients files and upload for everyone in the network to view. You can keep track of hours billed and manage schedules. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Be aware of the scheduled maintenance throughout the week. It’s late at night but you around 11 pst but you won’t be able to continue any work Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Enterprise (> 1000 emp.)

4/2/2019

"It could be better."

3.5/5

What do you like best about CentralReach?

When the calendar is in the weekly view it is very organized and easy to use. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Searching for clients is a pain to get to. For some reason the pages time out and the layout is so hard to understand unless you go to the left column and reset it. Overall, the website could be more organized and easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering CentralReach:

It does what it is supposed to, but it is not always user friendly. Review collected by and hosted on G2.com.

What problems is CentralReach solving and how is that benefiting you?

We use central reach in my ABA company to take data on clients and render our sessions. For that purpose it is beneficial, but it is not always easy to use. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/31/2019

"Great Software for ABA"

4.5/5

What do you like best about CentralReach?

Central Reaches the ability to unite all aspects of ABA including appointments, billing, data collection, and client interaction all in one place. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Central Reach is well rounded but the mobile application is lack luster. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

12/29/2018

"CR for Data"

0.5/5

What do you like best about CentralReach?

Data is electronic. No need to carry around paperwork. Less hippa liability. Graphs data. Shows progress of client. Access and take data for multiple clients at a time. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Sometimes, when refreshed CR may delete all data taken (i.e. 4 hours of data, gone). Phones are used to take data but program is not completely phone friendly. If you want to take notes on a specific data point you are able to do that within the program. But if you are going to write summary notes you need to leave the program to use a phone app to type the notes then copy and paste the information into the program. This leaves a hippa risk. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Enterprise (> 1000 emp.)

7/25/2019

"Handy but not intuitive"

3.5/5

What do you like best about CentralReach?

I love the look of it. The way the appointments can be looked at by day/week/month and how easy is to navigate in the surface. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

Is not really intuitive especially the desktop version, there aren't quick options so you have to guess a lot of things. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

3/6/2019

"A few kinks"

4/5

What do you like best about CentralReach?

I love the easy to use weekly calendar view, color scheme, and overall look of the website. Review collected by and hosted on G2.com.

What do you dislike about CentralReach?

The number one thing I would change about central reach would be to make it possible to enter 1 date at the beginning of data entry (if entering data from a previous date) instead of having to click the date on the tiny calendar for each and every data point. It is time consuming and extremely annoying. My dashboard is also often crowded with things I never use and I wish I could hide them away or delete them. Review collected by and hosted on G2.com.