Centercode Reviews & Product Details

Centercode makes it easy to email all our Beta testers and publish information for all of them to see. It also has awesome forum tools where people can submit praise, feedback, or problems and upvote each other. We haven't taken advantage of the Discussions feature yet but I like the idea. Review collected by and hosted on G2.com.

Creating surveys in centercode and sending them out is seamless, but creating reports about them is incredibly clunky and takes forever. I do like that you can create a report pulling insights from multiple surveys at once, but the effort to create every single chart is just not worth it when you can just paste a link to a Google form in a Centercode message. Big bummer because the survey and report function in Centercode has a lot of potential.

Also, the tool overall has just so many funky UX things that it becomes very confusing and hard to use if you don't have 10 hours of Centercode training. Which is not ideal for busy PMs. Review collected by and hosted on G2.com.

Opportunity to use the Centercode user base to test my product. Reporting and interface also work fine for us. Review collected by and hosted on G2.com.

Even though the user base is big enough but anyway you should not expect more than 5% of it being super active. It is not possible to make a targeted group due to the low amount of active users. Review collected by and hosted on G2.com.

The ability to manage large and complex tests all in one system makes life so much easier. The feedback engine makes tracking issues and ideas much easier, and with Jira integration, allows me to directly pass bugs to the dev team. This reduces the amount of time required to track issues and makes it easier to see the signal through the noise. Review collected by and hosted on G2.com.

The UX is a bit outdated and there are opportunities to automate/simplify the experience a bit. Doing so would reduce the learning curve and hopefully make it easier for onboarding new team members. Review collected by and hosted on G2.com.

Overall, the platform is easy to navigate and you can make templates to use for future programs. The ability to onboard testers, run a test, and synthesize information for stake holders, really makes my job easier. It helps us gather a large group of testers to down select from and as we have more tests in flight, it will be easier to kick off programs. Additionally, we have had some positive feedback, from bother internal and external testers, on the overall ease of the space, when they are testing products. Review collected by and hosted on G2.com.

There are just some small elements that take getting use to and some actions/tools can be a little bit more user friendly. There is a slight learning curve, when setting up reports, setting tester groups, or the overall onboarding flow. Additionally, survey creation can be frustrating at times, depending on the element(s) you are looking to add. Review collected by and hosted on G2.com.

It has a quite simple and easy-to-use interface that allows my clients to have a say in the decisions we make in our company regarding the sales part, as it allows us to know the clients' opinions about the process and the final product in a quite easy and simple way, the customer service team is quite quick in responding to any doubts or questions that may arise. Review collected by and hosted on G2.com.

Despite having the option to view the representation of analysis and data reporting information, this option could be a bit more user-friendly as it is very cumbersome to use and understand when we want to use the data for further analysis. Review collected by and hosted on G2.com.

I like the ability to survey customers, but finding all the settings to manage things is not always intuitive. Review collected by and hosted on G2.com.

There could be some better UI / UX patterns (for usability, not "pretty"), to make it easier to find settings. Getting to know the interface was easy at first, but got very complicated trying to work the tools to do things like moving people between lists or even manually adding a user to the beta testing program. Also, I would REALLY appreciate the ability to send calendar invitations out through the site. We can send announcements but no files or calendar invitations for testing events.

Additionally, this current survey is very poorly designed. It does not represent the quality of surveys I was getting used to from Centercode. Under the "ease of admin" rating question, you actually ask two questions, which obscures my ability to interpret what that scale references.

The "grading" on the survey created a negative emotional experience. A customer filling out your survey provides YOU with valuable feedback. I'm not looking for a performance grade. It made me feel like maybe I should spend my time doing something else if I'm going to be graded on giving feedback. Also, I don't have time to take screenshots and "prove" to you that I'm a user. I'm sure there are a myriad of other ways that a company can verify a current user of their system.

Lastly, this survey is VERY long and I do NOT know the answers to some of the questions because you did not preface that I had to be involved with the implementation of Centercode before asking me to take this survey. So, you will have some inaccurate data around that. You may need a better way of finding the right participants for your surveys. Review collected by and hosted on G2.com.

I love Centercode's intuitive features, Customer-centric support team, and ever-expanding body of whitepapers and articles. I really do think the company makes a concerted effort to create an excellent product. Review collected by and hosted on G2.com.

Sometimes features seem a little half baked. Review collected by and hosted on G2.com.

Centercode's interface is very user-oriented and can be learned in no time. It is really easy to create your own project, screen testers, program tasks, and surveys. Also, integration with industry-standard tools like Slack or Zendesk is provided right on. Review collected by and hosted on G2.com.

Not that I really disliked anything, but the reports building part can enjoy some update. Review collected by and hosted on G2.com.

The ability to pull in multiple forms of data and track not just but subject, but by user, and rate based on successes (being more objective about who should continue in future with other trials) Review collected by and hosted on G2.com.

Sometimes the options are confusing about what they can do. It's such a BIG program, some of the components are hard to determine Review collected by and hosted on G2.com.