Centercode Reviews & Product Details

Easily the best part of Centercode are the advanced integrations. Having a great API to use in conjunction with external systems allows Centercode to be a full input/output for my beta programs.

Of course, the other features within the platform (especially user management) make running a beta program as efficient as possible as well, and the customer service has always been easy to work with and very friendly. Review collected by and hosted on G2.com.

I think the areas of improvement for Centercode is ease of deployment and use. There has been good efforts to improve the UI and in-platform user education, but particularly the onboarding flows are confusing.

While Centercode has good documentation "outside" of your program/projects, having better 'tooltips' would be a major improvement. Review collected by and hosted on G2.com.

Centercode provides a great way to central all the feedback from product testers. It helps you to identify bugs or fixes before launching and it was an invaluable tool. The support we recieved from their team was exceptional. it was very easy to use and to implement a project. Review collected by and hosted on G2.com.

The only downide I would mention was that some of the functionality we were looking for was only available in their higher license levels. The tool was great and we are able to get what we need, but it required more manual manipulation of data an insights what you have the Delta edition. Review collected by and hosted on G2.com.

Very convenient to use espacially for managing a larger number of users. Lots of things can be automated and the layout/structure of the platform is clear, not overloaded and appealing (on browser). Also the chat bot and the help-articles are helpful and even there is a large time difference between California and Europe, the support-team replies quickly (in their working hours of course) and are friendly and helpful.

It is also great how much you can customize to give the users a sense of beloinging to our company and our products.

I also like that you can make a Jira integration which is very helpful for some projects. Review collected by and hosted on G2.com.

For very agile projects where you need quick responses and often ping-pong with users it is not ideal. Firstly there is still a barrier for users to login, especially on the browser as the app doesn't seem to be liked and used very much. Also when asking users about more details about a feedback it dues longer till the users replies as it would be in a chat.

Coming to the Frequency of Use: The platform is build upon that users log in very frequently, but our experience is that f.e. without sending out a mail nobody submits the available survey.

Lastly, as the servers are mostly in the USA, the platform has still some latency.

Implementation was easy exept of the language change which took a while and it was not always obvious in the string sets what is user-facing and what is only visible for project managers (it may changed now) Review collected by and hosted on G2.com.

How easly we can set up projects and reports within it and also to receive feedback.

Very easy to integrate with other platforms like SFDC and SAP for automation.

Multiple features to help teams to gather lot of data points. Review collected by and hosted on G2.com.

It can improve on providing project level data at community level. Review collected by and hosted on G2.com.

Todays products can be super complex. Connected devices need to have apps and websites added into the testing plan, and Centercode is flexible and easy enough to use that it doesn't get confusing.

It's ability to integrate in to other systems is a time and life saver for small teams. Review collected by and hosted on G2.com.

I do wish there was a slightly easier way for testers to switch between projects for different companies instead of different logins. Review collected by and hosted on G2.com.

The most helpful thing about Centercode is being able to export information to be able to provide to other teams or LOB. It is easy to integrate new users and teammates into the program and is easily teachable. Review collected by and hosted on G2.com.

I dislike having to log in everytime I use the tool. Review collected by and hosted on G2.com.

I loved using Centercode! It was really great at creating and managing a community of testers and facilitating programs. It was very robust in its ability to manage programs, gate and segment testers and run successful programs. Review collected by and hosted on G2.com.

I didn't feel like I knew much about the tool and what's it's fully capabilities were. The team I worked on was very familiar with the tool and they were able to setup templates, notices chains etc but I don't believe there were enough resources on how to leverage Centercode to its full capacity to a new user.

Also, the limits on licenses (based on what we chose to pay for as a company) was a bit frustrating at times. Review collected by and hosted on G2.com.

Being able to gather so much data (via profiles, reporting, feedback forms, distributed values) makes it less daunting when asked to split everything into meaningful buckets. Review collected by and hosted on G2.com.

I would still like there to be more options on creating teams. For example, using usernames instead of email addresses would remove a step in getting rid of PII before sharing with more stakeholders or those without Centercode access in my org. Review collected by and hosted on G2.com.

All encompassing-- I have a place to "store" my testers, can easily communicate with them, track bugs/suggestions, produce surveys, and much more Review collected by and hosted on G2.com.

A lot of components = a lot of time to set up Review collected by and hosted on G2.com.

There are so many tools to deliver information to testers, collect feedback from testers, manage a testing population, and produce reports based on data gathered. Review collected by and hosted on G2.com.

Building reports can be challenging and is not extermely user-friendly, however this is improving each month with the Centercode updates and reases Review collected by and hosted on G2.com.