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Centercode Reviews & Product Details

Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology to produce rapid results with minimal time investment. Imagine: continuous, up-to-the-minute customer insights ahead of every release. Centercode offers - Feedback automation, including sentiment-driven feedback forms, smart scoring, and workflows to eliminate the endless hours you spend copying and pasting feedback between tools. - Smart prioritization, which organizes your feedback based on its impact on product success and routes high-priority feedback to relevant teams automatically. - Tester automation, from finding testers to keeping them active in your projects. With fine-grained profiling, automated engagement, and community-building tools, your testers will love your tests as much as they love your product. - Project automation that automatically plans for you, manages tester engagement through machine learning, and distills results in easily digestible scores—ensuring your project’s success. - Turnkey dashboards and reports present robust analytics and scores. Centercode gets everyone speaking the same language and makes it simple to identify areas for improvement, communicate across teams, and demonstrate ROI. - Flexible APIs that enable anyone to create powerful integrations — no developer required. - The highest levels of security, reliability, privacy, and compliance so you can protect your customers and your organization. Centercode is GDPR and CCPA-compliant. 1 in 4 Fortune 100 companies relies on Centercode's powerful, data-centralized platform to bring customers to the product development table. Whether you're a solo act or a full-scale team, Centercode empowers you to create flexible projects, maintain high user participation rates, and produce continuous product insights to support high-speed development.

Seller

Centercode

Languages Supported

English

Overview by

John Little

Discussions

Centercode Community

Pricing

Pricing provided by Centercode.

Starter

Free

Pro

$2,000.00

Per Month

View More Pricing Information

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Centercode Media

Centercode Demo - Collaborative Feedback

Centercode organizes customer feedback as it comes in and based on your needs. Testers can search for existing topics, collaborate on, and vote on feedback so you have an uncluttered collection of customer insights about your product.

This dashboard shows the heartbeat of your project and gives you quick access to key areas of the tool. Centercode also has a similar dashboard for your entire program so you can see all of your projects at a glance.

Meet the world's first (and only) automated tester engagement director. Ted assists you with your projects, keeps testers on track, and ensures feedback stays focused on your key features.

Connect directly to systems like Jira to create a seamless flow of data between Engineering and your customers, closing the feedback loop once and for all.

Centercode's prioritization algorithm uses factors like feature importance and feedback popularity to bring you a ranked list of your most impactful Issues, Ideas, and Praise.

Centercode Reviews (109)

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Jen L.

Enterprise (> 1000 emp.)

11/24/2020

"Really easy to use for testing user experience"

4/5

What do you like best about Centercode?

I like that it's intuitive to scroll through comments and feedback. I like that it's given me insight that I wasn't totally expecting, allowing me to better iterate on some of the design elements I wasn't totally prepared for. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

I wish it was easier to navigate. Sometimes it was difficult to find my way back to what I need to find in terms of information. Review collected by and hosted on G2.com.

Govind D.

Principal Program Manager/Senior Principal Program Manager

Mid-Market (51-1000 emp.)

11/10/2020

"I find Centercode a great tool to run our Software Beta programs."

4/5

What do you like best about Centercode?

- Flexibility in configuration

- Ability to send out customized notifications

- Ability to gather feedback, again customized by team

- Excellent reporting Review collected by and hosted on G2.com.

What do you dislike about Centercode?

I would have preferred to see a report of users who have not accepted invites or have opted out of the Beta program. Review collected by and hosted on G2.com.

John B.

Enterprise (> 1000 emp.)

7/22/2020

"Centercode is a great product for managing Product Validation Programs!"

5/5

What do you like best about Centercode?

Centercode is a great product filled with features and functionality including:

- BETA release management including attachments and download tracking

- Feedback forms with customizable fields

- Communication options with email templates

- User (tester) segregation via groups ("Teams")

- Data export options including reports and email ("External Destinations")

- Site configuration with custom branding ("Visual Themes")

- First class, top-notch, incredible customer support team! Review collected by and hosted on G2.com.

What do you dislike about Centercode?

This is extremely minor but customer support is typically only available during US West Coast (GMT-7) business hours Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

We were initially in search of a platform that would allow us to distribute BETA product software builds to external program participants. The search lead us to Centercode which provided the basic functionality we needed plus so much more. Fast forward almost seven years later and we are using Centercode to completely manage our Product Validation Program including BETA release distribution, tester management, feedback collection, bug tracking and reporting. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

11/24/2020

"Centercode is highly recommended"

4.5/5

What do you like best about Centercode?

I appreciate both the web access and weekly review meetings of the tester feedback Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Not much to complain about. Maybe the distribution of the product can be more streamlined and self-sufficient. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

Take full advantage of the team to ask questions to understand the process to maximize the benefit Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

Centercode helps to provide a user perspective on our products. Often times, we can get caught in the technical weeds of a product and lose sight of the broader end user experience. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/29/2020

"Centercode works for software feedback management"

4/5

What do you like best about Centercode?

Having one place to send internal and external testers through is the most valuable aspect of Centercode. We used it to customize the testing programs and group the individuals together to better target the specific users/tester. This tool replacing emails and customized spreadsheets provides a solid record of feedback, bug and suggestions for the teams to act upon. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Some of the specific nuance took a bit of time to learn how to use properly especially around the setup of users within a testing program. Data export as well is not as efficient as I would prefer. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

Take advantage of the support and training offerings. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

We use Centercode to consolidate our testing feedback and process. The benefit replaces email and spreadsheet communication and allows for more direct control over the process. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

11/24/2020

"Great company and software"

3.5/5

What do you like best about Centercode?

The software is easy to figure out and the company is very responsive if any questions come up. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

I am still not able to be added to a project in the software, but it might be because no one reached out to Centercode. I'm not sure, but i do know that there is an ongoing issue related to me personally unfortunately... Review collected by and hosted on G2.com.

Verified User in Media Production

Enterprise (> 1000 emp.)

11/5/2020

"A bit obtuse at first and hard to get into"

3.5/5

What do you like best about Centercode?

I'm able to easily upload builds and provide disclaimers to the users of our product. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Generating reports out of the tool is confusing for first timers. I didn't have a lot of time to learn the tool and it was hard to set up properly for my needs. This is not something you can deploy and start using under a day. The web app doesn't provide a lot of documentation on how things work, or at least it wasn't apparent to me where I should go to learn more. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

8/14/2019

"Multiple hats; not a problem"

5/5

What do you like best about Centercode?

Being that Centercode is a company built on customer feedback, it's no surprise that their SaaS Support Team is among the most responsive and helpful group of professionals I've had the pleasure to work with. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

While customer feature requests are easy to submit, it's not quite so simple to track their progress. When a fix or request to the portal is implemented, that is when I first know that there was progress made. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

Centercode will significantly ease the burden of customer testing. You shouldn't "set it and forget it" though; remain an active participant in your own customer-validation program in order to get the most out of it. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

Ingesting customer validation feedback in as efficient a way as possible integrated with other existing tools is what Centercode is used for. We are doing more with what we have than ever before. Review collected by and hosted on G2.com.

Robert H.

Small-Business (50 or fewer emp.)

1/21/2020

"It's a good platform for any beta program"

3.5/5

What do you like best about Centercode?

Centercode is really good at helping your team be efficient because it helps one person process a lot of feedback from a large group of beta customers. The feedback mechanism is highly customizable and really helps you group and consolidate feedback. Their survey system is also very good and comes with several layers of surveys that help you classify and group your beta users. Their user enrollment and onboarding is very straight forward which is helpful for bringing users into your own beta community. Finally, the integration options help save time by no longer requiring your people to copy/paste information into other systems for consumption by other teams. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

The platform isn't as automated as we would like. It requires you to set up your beta system to follow Centercode's prescribed methods for gathering feedback. While there is nothing wrong with their method and in fact it's pretty good, the problems arise when you need to deviate from their methods of running a beta. This requires manual extraction of information, feedback, and customer data in order to make sense of what the customers are saying. It would be nice if this were more automated and they offered more tools to extrapolate information. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

Whether you're just starting out with a beta program or if you have a mature beta program, Centercode is a very useful product that helps you be more efficient and grow your company's beta potential. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

We are using Centercode to keep a finger on the pulse of our customers. The platform helps us to understand what customers think of our systems and software before we release them.

I would like to be using our beta community to marketing research but we just weren't there yet as an organization. We also have a competing customer community that our marketing group created, which has similarities to what our beta community should be. Review collected by and hosted on G2.com.