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Centercode Reviews & Product Details

Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology to produce rapid results with minimal time investment. Imagine: continuous, up-to-the-minute customer insights ahead of every release. Centercode offers - Feedback automation, including sentiment-driven feedback forms, smart scoring, and workflows to eliminate the endless hours you spend copying and pasting feedback between tools. - Smart prioritization, which organizes your feedback based on its impact on product success and routes high-priority feedback to relevant teams automatically. - Tester automation, from finding testers to keeping them active in your projects. With fine-grained profiling, automated engagement, and community-building tools, your testers will love your tests as much as they love your product. - Project automation that automatically plans for you, manages tester engagement through machine learning, and distills results in easily digestible scores—ensuring your project’s success. - Turnkey dashboards and reports present robust analytics and scores. Centercode gets everyone speaking the same language and makes it simple to identify areas for improvement, communicate across teams, and demonstrate ROI. - Flexible APIs that enable anyone to create powerful integrations — no developer required. - The highest levels of security, reliability, privacy, and compliance so you can protect your customers and your organization. Centercode is GDPR and CCPA-compliant. 1 in 4 Fortune 100 companies relies on Centercode's powerful, data-centralized platform to bring customers to the product development table. Whether you're a solo act or a full-scale team, Centercode empowers you to create flexible projects, maintain high user participation rates, and produce continuous product insights to support high-speed development.

Seller

Centercode

Languages Supported

English

Overview by

John Little

Discussions

Centercode Community

Pricing

Pricing provided by Centercode.

Starter

Free

Pro

$2,000.00

Per Month

View More Pricing Information

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Centercode Media

Centercode Demo - Collaborative Feedback

Centercode organizes customer feedback as it comes in and based on your needs. Testers can search for existing topics, collaborate on, and vote on feedback so you have an uncluttered collection of customer insights about your product.

This dashboard shows the heartbeat of your project and gives you quick access to key areas of the tool. Centercode also has a similar dashboard for your entire program so you can see all of your projects at a glance.

Meet the world's first (and only) automated tester engagement director. Ted assists you with your projects, keeps testers on track, and ensures feedback stays focused on your key features.

Connect directly to systems like Jira to create a seamless flow of data between Engineering and your customers, closing the feedback loop once and for all.

Centercode's prioritization algorithm uses factors like feature importance and feedback popularity to bring you a ranked list of your most impactful Issues, Ideas, and Praise.

Centercode Reviews (109)

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Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

11/5/2020

"Centre doce is really helpful tools but still nedds improving to be more userfirendly."

3/5

What do you like best about Centercode?

Teams, contents and all email features are perfect Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Creating reports is a bit confusing and needs some extra analysis Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/20/2020

"A Powerful tool with even more powerful support behind it"

5/5

What do you like best about Centercode?

The most helpful things about centercode is the customizable automation that greatly reduces the time spent manually managing user participation and grouping. The staff is another strength of the program. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

When it comes to filtering, I would love it if the filters could handle more complex levels without the need of creating additional teams. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

The Centercode platform is an amazing and powerful tool for presenting your products and services for customer feedback, but the biggest benefit of Centercode is the service provided with it. The staff are amazing to work with and have worked with me to improve not only how we use their service, but how we look at testing as a whole. This has greatly reduced the time I spend managing testing and saved my company money on paying me overtime. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

The biggest problem I am solving with Centercode is the consistency of the customer experience. This includes both my internal customers and the customers of my company as a whole. By automating many processes, I am able to remove the complexities of testing so that our PMs can focus on what makes our products better and our testers can focus on providing feedback. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/23/2020

"Feature heavy platform for alpha, beta and pilot testing of software and hardware products"

4/5

What do you like best about Centercode?

It comes up with tonnes of features like user management, project management, survey management and reports. One stop platform if you are working with hundreds or thousands of testers internally and externally. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Since it is very feature heavy, it sometimes can be frustrating to navigate around certain trivial tasks. Sometimes you may feel that is not so user friendly but do remember that it is because the company is focused on providing features and not necessarily providing easy to use features Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

If you are working with thousands of testers and struggling to manage alpha and beta test projects, this is a great platform to improve team's efficiency and tester experience Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

- Manage all the alpha and beta testing of our hardware and software products

- Easy to manage thousands of testers

- One stop shop to create surveys, generate reports, manage projects and work with product and project teams Review collected by and hosted on G2.com.

Patrick D.

Project Specialist

Enterprise (> 1000 emp.)

1/21/2020

"Centercode"

4/5

What do you like best about Centercode?

Centercode has allowed my organization to facilitate multiple field trials at the same time, providing a consistent interface and methodology across each trial and phase. Ability to copy and reuse reporting and other templates greatly decreases the required Admin work. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Centercode can have a steep learning curve at the beginning - multiple methods to perform an action, however usually one proper method that is not always self-evident. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

Highly recommended, but plan sufficient time to learn and onboard. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

Great data collection, tracking and reporting functionality built right in! We are seeing the true value of Centercode on a weekly basis. Review collected by and hosted on G2.com.

Holger R.

Clerk Engineering Services Beta Community Team

Computer & Network Security

Mid-Market (51-1000 emp.)

10/24/2019

"Mighty all in one solution"

5/5

What do you like best about Centercode?

The Centercode solution offers us an all in one solution to do our customer validation: We have a project for every of our products and provide the setup packages + personal licenses to every participant, get bug reports, feature requests, can send out surveys, generate reports. Meanwhile, we also let it generate our JIRA tickets. Also, the collaboration between the users is great. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Due to the variety of functionalities, it is not always intuitive to use. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

Alpha, Beta and Delta tests. Sometimes we reach out to the whole community for surveys. We use Betabound to recruit new users. We provide the packages and licenses to the users, do the whole bug report handling until we handover to development. Our product managers monitor the feature requests. We often send out surveys. Review collected by and hosted on G2.com.

Kevin G.

Beta Project Engineer

Small-Business (50 or fewer emp.)

2/24/2020

"Turn tester info into actionable data"

4.5/5

What do you like best about Centercode?

The dynamic reporting, macro, and customer feedback options. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Dynamic tags - they could be organized a lot better and are often hard to find. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

Talk to the folks at Centercode and see what it has been able to do in terms of providing data to internal stakeholders. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

Issues with software and hardware releases, we are able to more effectively prioritize the things that customers report impact them the most. Review collected by and hosted on G2.com.

Shailendra M.

Sr. Principal Program Manager

Computer Software

Enterprise (> 1000 emp.)

10/25/2019

"Centercode is best for your Beta programs"

5/5

What do you like best about Centercode?

Variety of customized reports

Question Bank for surveys, this saves your time a lot

Macro to automate workflows

Support is excellent Review collected by and hosted on G2.com.

What do you dislike about Centercode?

I don't have any items that I dislike, but have requests for features:

a) Mobile App, so we beta admins can manage beta while we are out of office

b) Integration with Chat programs such as Microsoft Teams - so that we can chat with beta participants Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

View the online videos provided by CenterCode, they are useful. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

We are getting early on feedback on our products from Beta customers.

It helps us act on any defects, issues before we release the product in the market.

It also helps us to get feedback on new features and also opportunity to hear what new features customers are looking for. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

10/24/2019

"Invaluable Tool"

4/5

What do you like best about Centercode?

In my role, Centercode is an invaluable tool that allows me to efficiently manage Beta projects. This ensures that I can gather clear feedback which helps to drive positive health for the products I support. Now I no longer have to manage all aspects of my project through spreadsheets and my email inbox. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Depending on how long you have used Centercode there is a sharp learning curve because of all of the functionality that is available to users. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Mid-Market (51-1000 emp.)

11/14/2019

"Centercode User Interface is cumbersome and hard to navigate"

1.5/5

What do you like best about Centercode?

It provides great flexibility and customization to create various feedback forms. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

The user interface is very complicated. It is confusing how to navigate to different project settings.

I was working on adding custom feedback form with external feedback source (as a developer) and it was extremely hard to find which menu item/option I need to choose to navigate to the right project configuration screen. I was very confused on how to navigate Centercode and how to find the features I need. I had to record my steps into a Wiki so others won't have to repeat the trial and error process of setting up an external feedback source + form.

From developer perspective, it's hard to see what type of REST APIs / integration Centercode supports. It isn't developer friendly. You have videos to demonstrate a few things but I think that you should also add text based description of your supported APIs/Integration with more examples. Review collected by and hosted on G2.com.

Toni R.

Senior Test Project Coordinator

Mid-Market (51-1000 emp.)

8/28/2019

"Swiss Army Knife for Customer Validation"

4.5/5

What do you like best about Centercode?

The Centercode Platform offers a lot of tools and possibilities to create a comprehensive Customer Validation Test environment. But it's not only the platform but also the Team behind it who is very passioned about their field of work and their help to make sure you have success with the tool. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

This platform is not particularly a community platform which is a little bit frustrating but also understandable. If you are looking to setup a community only using Centercode it's going to be a lot more effort when it comes to messaging.

Furthermore the usability especially for onboarding new users and administrators to manage the platform could be improved. Review collected by and hosted on G2.com.