# Centercode vs UserTesting Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UserTesting excels in overall user satisfaction, reflected in its high G2 Score of 90.86 for user research, compared to Centercode's significantly lower score of 31.19. Users appreciate the platform's variety of test types, including websites, prototypes, and mobile apps, which enhances their testing experience.
- **Users say** that UserTesting's implementation process is notably quick and intuitive, with many highlighting the clear instructions and timely payments. In contrast, Centercode, while flexible, has received feedback indicating that it can become confusing when managing complex products, despite its straightforward feedback submission process.
- **Reviewers mention** that UserTesting offers a more user-friendly interface, with smooth animations and an intuitive design that enhances usability. Centercode, while praised for its clear layout and automation features, has a slightly lower ease of use rating, which may impact the experience for some users.
- **According to verified reviews** , UserTesting's support quality is highly rated, with users noting the effectiveness of their customer service. Centercode, while also receiving positive feedback for its support, has a slightly lower score in this area, indicating that UserTesting may provide a more robust support experience overall.
- **Users highlight** that UserTesting's ability to value human opinions over AI-generated content is a significant advantage, making the insights gathered more meaningful. In comparison, Centercode's focus on integrating complex systems is appreciated, but some users feel it may lack the same depth in qualitative feedback.
- **G2 reviewers indicate** that UserTesting's recent activity, with 12 reviews in the last 90 days, suggests a more active user base and ongoing improvements, while Centercode's single recent review may not reflect current user experiences as effectively. This difference in review recency can impact potential buyers' confidence in the product's ongoing development and support.



| | Centercode | UserTesting | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 109 | 790 | 
| **Largest Market Segment** | Enterprise (44.9% of reviews) | Enterprise (41.9% of reviews) | 
| **Entry Level Price** | Free | Contact Us Per Year | 

---
## Top Pros & Cons

### Centercode

**Not enough data**

### UserTesting

Pros:
- Ease of Use (90 reviews)
- Helpful (70 reviews)

Cons:
- Missing Features (28 reviews)
- Testing Difficulties (28 reviews)

---
## Ratings Comparison
| Rating | Centercode | UserTesting | 
|---|---|---|
  | **Meets Requirements** | 8.4 (86 reviews) | 8.6 (603 reviews) | 
  | **Ease of Use** | 7.3 (86 reviews) | 8.4 (634 reviews) | 
  | **Ease of Setup** | 6.6 (68 reviews) | 8.6 (300 reviews) | 
  | **Ease of Admin** | 7.3 (73 reviews) | 8.7 (234 reviews) | 
  | **Quality of Support** | 9.3 (79 reviews) | 9.0 (526 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (60 reviews) | 8.8 (229 reviews) | 
  | **Product Direction (% positive)** | 6.9 (84 reviews) | 8.1 (593 reviews) | 

---
## Pricing

### Centercode

#### Entry-Level Pricing

Plan: Starter

Price: Free

Description: Get a taste of the power of Centercode

Key Features:
- 20 user audience
- Test planning
- Tester activities

[Browse all 4 editions](https://www.g2.com/products/centercode/pricing)

#### Free Trial

No

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Centercode** | 8.0/10 | 15 |
| **UserTesting** | 7.5/10 | 466 |

#### User Response Methods

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Survey** | 8.4 (15 reviews) | 7.5 (319 reviews) ✓ Verified | 
| **Video Snippets** | 7.3 (11 reviews) | 8.6 (376 reviews) ✓ Verified | 
| **Video Interview** | 6.1 (12 reviews) | 8.7 (298 reviews) ✓ Verified | 
| **Photo Submission** | 7.8 (13 reviews) | 7.1 (183 reviews) ✓ Verified | 
| **Text/Notes** | 8.2 (14 reviews) | 8.2 (352 reviews) ✓ Verified | 

#### Participant Selection

| Feature | Centercode | UserTesting | 
|---|---|---|
| **In-App** | 7.8 (13 reviews) | 7.4 (126 reviews) | 
| **In-Store** | 7.9 (11 reviews) | 5.5 (81 reviews) | 
| **On-Site** | 8.8 (12 reviews) | 6.9 (107 reviews) | 
| **Recruitment Pool** | 8.8 (12 reviews) | 8.1 (376 reviews) ✓ Verified | 

#### Insights

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Analytics** | 8.1 (14 reviews) | 7.7 (346 reviews) ✓ Verified | 
| **Collaboration** | 8.5 (14 reviews) | 7.7 (312 reviews) ✓ Verified | 
| **Sorting** | 8.6 (13 reviews) | 7.4 (313 reviews) ✓ Verified | 

#### Generative AI

| Feature | Centercode | UserTesting | 
|---|---|---|
| **AI Text Summarization** | 7.4 (12 reviews) | 6.6 (84 reviews) | 

### Crowd Testing Tools

| Product | Score | Reviews |
|---|---|---|
| **Centercode** | 8.7/10 | 10 |
| **UserTesting** | N/A | N/A |

#### Functionality

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Crowd Testing** | 9.1 (9 reviews) | Not enough data | 
| **Feedback Tracking** | 9.3 (9 reviews) | Not enough data | 
| **Integration** | 7.9 (8 reviews) | Not enough data | 
| **Requirements** | 8.6 (7 reviews) | Not enough data | 
| **Logging** | 8.5 (8 reviews) | Not enough data | 

#### Admin

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Test Analysis** | 8.5 (8 reviews) | Not enough data | 

### Test Management

| Product | Score | Reviews |
|---|---|---|
| **Centercode** | 8.4/10 | 20 |
| **UserTesting** | N/A | N/A |

#### Functionality

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Test Repository** | Feature Not Available | Not enough data | 
| **Integration** | 8.6 (16 reviews) | Not enough data | 
| **Test Diversity** | 8.3 (15 reviews) | Not enough data | 

#### Management

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Reporting** | 8.0 (18 reviews) | Not enough data | 
| **Version Control** | 8.2 (17 reviews) | Not enough data | 
| **Scaling** | 9.1 (17 reviews) | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Centercode** | N/A | N/A |
| **UserTesting** | 7.9/10 | 259 |

#### Feedback Source

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Invitation** | Not enough data | 8.0 (114 reviews) | 
| **Survey Link** | Not enough data | 8.3 (132 reviews) | 
| **App** | Not enough data | 8.4 (131 reviews) | 
| **Widget** | Not enough data | 7.7 (83 reviews) | 
| **Recruitment Pool** | Not enough data | 8.3 (155 reviews) | 

#### Feedback Management

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Media Library** | Not enough data | 7.7 (144 reviews) | 
| **Sorting** | Not enough data | 7.7 (159 reviews) | 
| **Sharing** | Not enough data | 8.2 (177 reviews) | 
| **Privacy** | Not enough data | 8.2 (162 reviews) | 

#### Insights

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Human Transcription** | Not enough data | Feature Not Available | 
| **Computer Transcription** | Not enough data | 7.3 (162 reviews) | 
| **Analytics** | Not enough data | 7.7 (173 reviews) | 

#### Agentic AI - Demo Automation

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Centercode** | N/A | N/A |
| **UserTesting** | 6.6/10 | 25 |

#### Analytics

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 6.8 (20 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 6.7 (19 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 6.8 (18 reviews) | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 6.9 (18 reviews) | 
| **Multilanguage Support** | Not enough data | 6.2 (17 reviews) | 
| **Multiple Branding Support** | Not enough data | 6.2 (18 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 5.8 (17 reviews) | 

#### Generative AI

| Feature | Centercode | UserTesting | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.3 (19 reviews) | 

#### Agentic AI - Experience Management

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Centercode** | N/A | N/A |
| **UserTesting** | 6.4/10 | 29 |

#### Survey Management

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Survey Builder** | Not enough data | 6.1 (22 reviews) | 
| **Question Types** | Not enough data | 7.9 (24 reviews) | 
| **Templates** | Not enough data | 6.5 (22 reviews) | 
| **Survey Distribution** | Not enough data | 6.5 (24 reviews) | 

#### Survey Customization

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 6.0 (25 reviews) | 
| **Branding** | Not enough data | 5.8 (24 reviews) | 
| **Multimedia Support** | Not enough data | 6.5 (24 reviews) | 
| **Multilingual Surveys** | Not enough data | 4.9 (23 reviews) | 

#### Survey Insights

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 6.3 (24 reviews) | 
| **BI Tools Integration** | Not enough data | Feature Not Available | 
| **Data Exporting** | Not enough data | 7.1 (24 reviews) | 
| **Permissions** | Not enough data | 6.8 (24 reviews) | 

#### Agentic AI - Survey

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Centercode** | 8.6/10 | 14 |
| **UserTesting** | 8.2/10 | 155 |

#### Generative AI

| Feature | Centercode | UserTesting | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 5.7 (5 reviews) | 
| **AI Text Summarization** | Feature Not Available | 6.4 (6 reviews) | 

#### Survey Management

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Brand Design Consistency** | 8.6 (11 reviews) | 9.0 (35 reviews) ✓ Verified | 
| **Survey Deployment** | 8.7 (13 reviews) | 8.3 (83 reviews) ✓ Verified | 
| **Feedback Collection** | 8.8 (13 reviews) | 8.6 (107 reviews) ✓ Verified | 
| **Device Responsiveness** | 8.9 (11 reviews) | 8.5 (100 reviews) ✓ Verified | 

#### Process Management

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Feedback Aggregation** | 8.3 (13 reviews) | 8.0 (102 reviews) ✓ Verified | 
| **Trigger Alerts** | 8.2 (12 reviews) | Feature Not Available | 
| **Real-Time Analysis** | 8.3 (11 reviews) | 8.3 (82 reviews) ✓ Verified | 
| **Real-Time Action** | 8.5 (11 reviews) | Feature Not Available | 

#### System Management

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Security** | 9.4 (11 reviews) | 8.8 (89 reviews) ✓ Verified | 
| **System Monitoring** | 8.5 (11 reviews) | 9.2 (15 reviews) ✓ Verified | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Centercode** | N/A | N/A |
| **UserTesting** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Centercode** | N/A | N/A |
| **UserTesting** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Feature Not Available | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Feature Not Available | 

#### Audience Access - Consumer Insights Platforms

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Centercode | UserTesting | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Centercode | UserTesting | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Feature Not Available | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Centercode (3):** [Crowd Testing Tools](https://www.g2.com/categories/crowd-testing-tools), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Test Management Tools](https://www.g2.com/categories/test-management)

**Unique to UserTesting (4):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Centercode | UserTesting | 
|---|---|---|
| **Small-Business** | 21.5% | 20.0% | 
| **Mid-Market** | 33.6% | 38.1% | 
| **Enterprise** | 44.9% | 41.9% | 

### By Industry

#### Centercode

- **Consumer Electronics:** 22.4%
- **Computer Software:** 20.6%
- **Information Technology and Services:** 11.2%
- **Telecommunications:** 8.4%
- **Computer & Network Security:** 7.5%
- **Health, Wellness and Fitness:** 4.7%
- **Consumer Goods:** 3.7%
- **Transportation/Trucking/Railroad:** 2.8%
- **Broadcast Media:** 1.9%
- **Entertainment:** 1.9%
- **Other:** 15.0%

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.8%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.5%
- **Consumer Goods:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.8%

---
## Alternatives

### Alternatives to Centercode

- [TestRail](https://www.g2.com/products/testrail/reviews) — 4.4/5 stars (611 reviews)
- [Postman](https://www.g2.com/products/postman/reviews) — 4.6/5 stars (1772 reviews)
- [BrowserStack](https://www.g2.com/products/browserstack/reviews) — 4.4/5 stars (3291 reviews)
- [Tuskr](https://www.g2.com/products/tuskr/reviews) — 4.6/5 stars (563 reviews)
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- [Aha!](https://www.g2.com/products/aha/reviews) — 4.4/5 stars (363 reviews)
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- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

### Alternatives to UserTesting

- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (523 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (188 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (285 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [WEVO](https://www.g2.com/products/wevo/reviews) — 4.7/5 stars (71 reviews)

---
## Top Discussions

### Centercode

- Title: [What is Centercode used for?](https://www.g2.com/discussions/what-is-centercode-used-for) — 1 comment
  > **Top comment:** "Centercode can be used to manage user tests like alpha, beta, and user acceptance projects. It allows for the recruitment of testers, providing tasks to..."

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."
- Title: [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) — 1 comment, 1 upvote
  > **Top comment:** "Yes, you can apply to join the UserTesting panel of participants and get paid for completing tests that you qualify for. Learn more here:..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/centercode-vs-usertesting)