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Centercode Reviews & Product Details

Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology to produce rapid results with minimal time investment. Imagine: continuous, up-to-the-minute customer insights ahead of every release. Centercode offers - Feedback automation, including sentiment-driven feedback forms, smart scoring, and workflows to eliminate the endless hours you spend copying and pasting feedback between tools. - Smart prioritization, which organizes your feedback based on its impact on product success and routes high-priority feedback to relevant teams automatically. - Tester automation, from finding testers to keeping them active in your projects. With fine-grained profiling, automated engagement, and community-building tools, your testers will love your tests as much as they love your product. - Project automation that automatically plans for you, manages tester engagement through machine learning, and distills results in easily digestible scores—ensuring your project’s success. - Turnkey dashboards and reports present robust analytics and scores. Centercode gets everyone speaking the same language and makes it simple to identify areas for improvement, communicate across teams, and demonstrate ROI. - Flexible APIs that enable anyone to create powerful integrations — no developer required. - The highest levels of security, reliability, privacy, and compliance so you can protect your customers and your organization. Centercode is GDPR and CCPA-compliant. 1 in 4 Fortune 100 companies relies on Centercode's powerful, data-centralized platform to bring customers to the product development table. Whether you're a solo act or a full-scale team, Centercode empowers you to create flexible projects, maintain high user participation rates, and produce continuous product insights to support high-speed development.

Seller

Centercode

Languages Supported

English

Overview by

John Little

Discussions

Centercode Community

Pricing

Pricing provided by Centercode.

Starter

Free

Pro

$2,000.00

Per Month

View More Pricing Information

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Centercode Media

Centercode Demo - Collaborative Feedback

Centercode organizes customer feedback as it comes in and based on your needs. Testers can search for existing topics, collaborate on, and vote on feedback so you have an uncluttered collection of customer insights about your product.

This dashboard shows the heartbeat of your project and gives you quick access to key areas of the tool. Centercode also has a similar dashboard for your entire program so you can see all of your projects at a glance.

Meet the world's first (and only) automated tester engagement director. Ted assists you with your projects, keeps testers on track, and ensures feedback stays focused on your key features.

Connect directly to systems like Jira to create a seamless flow of data between Engineering and your customers, closing the feedback loop once and for all.

Centercode's prioritization algorithm uses factors like feature importance and feedback popularity to bring you a ranked list of your most impactful Issues, Ideas, and Praise.

Centercode Reviews (109)

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nitin b.

Enterprise (> 1000 emp.)

10/11/2023

"the must have tool for any product owner"

5/5

What do you like best about Centercode?

the step by step processes, the simplicity, multiple integrations to all systems that matter, the rigor, and the thorough attention to detail along with an amazing team Review collected by and hosted on G2.com.

What do you dislike about Centercode?

yet to come across something in 10+ years of being a customer Review collected by and hosted on G2.com.

Response from Kelsey Towfiq of Centercode

edit

Nitin - Your input on Centercode means the world to us. Thank you for taking the time to share, and we're ecstatic that you're enjoying our platform.

Verified User in Consumer Electronics

Enterprise (> 1000 emp.)

10/4/2023

"Centercode makes my job easy"

5/5

What do you like best about Centercode?

Centercode allows me to create both basic and extensive reports for stakeholders on multiple teams I work with. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Updates to the user interface take an adjustment period Review collected by and hosted on G2.com.

Response from Kelsey Towfiq of Centercode

edit

Thank you so much for taking the time to share your thoughts about Centercode! We appreciate your feedback and are delighted to know you're having a positive experience with our platform.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/20/2022

"The interface is not engaging enough for the testers, good data collection"

3.5/5

What do you like best about Centercode?

The ability to collect gathered data into excel chart Review collected by and hosted on G2.com.

What do you dislike about Centercode?

First C17 is a big step forward, we will start a delta project next week, fingers crossed it will be better.

This comenta reflect my experience so far creating the delta project and manging projects with the previous version

In general there are not enough tools that can be used to engage the teaters

It start with a UI that looks old, and not enough ui/ux tools to engage the testers

Many things are co-depend, like the onboarding process, teams, etc making it a long process to move responsibility between people over a centercode project

The inteface use enless amount of menus, and still it feels that many things are not even possible to modify to our specific needs.

It should be far more simple imo. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

Make sure you are recorce ready to start a centercode project, make someone learn it with a demo version if possible, than see if will fit your beta project gaols. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

If a product is very bad, our testers will probably tell us. They are very valuable in that way. Review collected by and hosted on G2.com.

Taylor S.

Associate Project Manager

Mid-Market (51-1000 emp.)

5/20/2022

"Centercode for Test Users"

4.5/5

What do you like best about Centercode?

It is a great platform to help organize and get the best out of your alpha and beta testers. Their new Delta Testing feature is awesome to help understand how well your product is going. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

At times the product can be hard to navigate. Once you understand how it is organized, it gets a little better, but can be hard to find where some things are, overall it is good. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Mid-Market (51-1000 emp.)

2/8/2022

"Weird UI but the platform does the job"

4/5

What do you like best about Centercode?

I like that there are surveys and reports to quantify information. The support tickets and issue tracking are pretty good too. It's also secure and keeps testers anonymous. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

The UI is not very intuitive sometimes. You can click on resources and support articles you write but can't edit there. You have to go to a different tab to edit the article, which is strange. Same for the surveys and some other content. Building reports was also a weird process. Overall you need someone to walk you through basic actions, which good UI shouldn't require. Review collected by and hosted on G2.com.

Vlad G.

Director of Product Development - Lifestyle Division

Mid-Market (51-1000 emp.)

9/29/2021

"Excellent feedback loop and product gut-check before launch"

5/5

What do you like best about Centercode?

The Centercode team and their experience, feedback, and recommendations make the difference between an extensive catalog of data and honest insights on what to do with the tested products. Leveraging their collective wisdom on past tests has helped Klipsch curate the best questions, categorization, and reports leading to the launch of world-class products. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

The steep learning curve to mastering the platform. Being able to manipulate data the same way as a Centercode Project Manager is not immediately intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

Whatever feedback you may be gathering about your product and features, there's a very high likelihood that Centercode has done it in the past and has a list of lessons learned. Use that knowledge to learn from your customers and accomplish your objectives. Centercode's one of the only external resources we've ever leveraged that immediately hit the ground running and knew what to do and how to do it. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

We are opening up a dialog with end-users and vetting product features and their value. We are getting immediate confirmation of how our product is preceived and how to improve it ahead of launch. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Enterprise (> 1000 emp.)

5/24/2022

"Very new to using this software but am already very impressed"

5/5

What do you like best about Centercode?

All of the many features surrounding how easy it is to collect surveys from our customers and then the ability to best translate this data.It is for these specific reasons I love this tool! Review collected by and hosted on G2.com.

What do you dislike about Centercode?

I feel as though there is still some room improvement on the sid eof it being a little bit more user-friendly and intuitive. While it is still relatively easy to navigate it could use a little more improvement. Review collected by and hosted on G2.com.

Myriam H.

Customer Validation manager

Small-Business (50 or fewer emp.)

2/7/2022

"The all in one Beta Program management tool"

4/5

What do you like best about Centercode?

As a Beta Program Coordinator I was used to managing multiple tools at the same time: Sharepoint, Teams, Google Forms, Emails... Centercode makes my life easy. I no longer need to keep multiple spreadsheets to follow up on tester participation. I don't waste time building PowerPoint reports. This portal checks all the boxes! Review collected by and hosted on G2.com.

What do you dislike about Centercode?

At first, it is not the most accessible tool. It took me a while to get familiar with all of the features, and I sometimes found myself frustrated trying to implement changes through the wrong menus. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

11/10/2020

"Excellent tool for helping us keep a pulse on our customer's needs!"

4.5/5

What do you like best about Centercode?

Centercode is a powerful tool that allows our organization to easily and effectively run beta tests with our customers for several of our software products. Our customers are able to quickly share valuable feedback and communicate suggestions to us which gives us direction we need to improve our products and solve the right problems for our customer base. I also love the fact that our customers can easily interact with the Centercode product and find answers to many of their questions using the content we have published there. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

There can be a bit of a learning curve in order to get a good handle on using the admin interface, especially when starting new projects from scratch. However, there template feature is very nice and the in-product chat support is extremely responsive to any questions you may have which has significantly helped our teams learn and become proficient at using the Centercode product. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

I am very pleased with Centercode and would recommend them to anyone looking for a powerful solution to effectively conduct and manage user testing of their products. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

We are able to quickly and easily manage the beta testing effort for several of our software products. Without this wonderful tool, it would be significantly more difficult for our organization to manage this process for all of our products as well as receive such detailed feedback from our customers. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

9/22/2021

"Makes Testing Easy"

4/5

What do you like best about Centercode?

It's easy to manage multiple projects through Centercode's platform. We're able to provide a customized experience for all of our testers. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

The learning curve to using the site (for both testers and project managers). I've had to spend a lot of time reading articles and watching videos to learn how to use the tool effectively. Review collected by and hosted on G2.com.