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Centercode Reviews & Product Details

Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology to produce rapid results with minimal time investment. Imagine: continuous, up-to-the-minute customer insights ahead of every release. Centercode offers - Feedback automation, including sentiment-driven feedback forms, smart scoring, and workflows to eliminate the endless hours you spend copying and pasting feedback between tools. - Smart prioritization, which organizes your feedback based on its impact on product success and routes high-priority feedback to relevant teams automatically. - Tester automation, from finding testers to keeping them active in your projects. With fine-grained profiling, automated engagement, and community-building tools, your testers will love your tests as much as they love your product. - Project automation that automatically plans for you, manages tester engagement through machine learning, and distills results in easily digestible scores—ensuring your project’s success. - Turnkey dashboards and reports present robust analytics and scores. Centercode gets everyone speaking the same language and makes it simple to identify areas for improvement, communicate across teams, and demonstrate ROI. - Flexible APIs that enable anyone to create powerful integrations — no developer required. - The highest levels of security, reliability, privacy, and compliance so you can protect your customers and your organization. Centercode is GDPR and CCPA-compliant. 1 in 4 Fortune 100 companies relies on Centercode's powerful, data-centralized platform to bring customers to the product development table. Whether you're a solo act or a full-scale team, Centercode empowers you to create flexible projects, maintain high user participation rates, and produce continuous product insights to support high-speed development.

Seller

Centercode

Discussions

Centercode Community

Languages Supported

English

Overview by

John Little

Pricing

Pricing provided by Centercode.

Starter

Free

Pro

$2,000.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Centercode Media

Centercode Demo - Collaborative Feedback

Centercode organizes customer feedback as it comes in and based on your needs. Testers can search for existing topics, collaborate on, and vote on feedback so you have an uncluttered collection of customer insights about your product.

This dashboard shows the heartbeat of your project and gives you quick access to key areas of the tool. Centercode also has a similar dashboard for your entire program so you can see all of your projects at a glance.

Meet the world's first (and only) automated tester engagement director. Ted assists you with your projects, keeps testers on track, and ensures feedback stays focused on your key features.

Connect directly to systems like Jira to create a seamless flow of data between Engineering and your customers, closing the feedback loop once and for all.

Centercode's prioritization algorithm uses factors like feature importance and feedback popularity to bring you a ranked list of your most impactful Issues, Ideas, and Praise.

Centercode Reviews (109)

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Mario E.

Enterprise (> 1000 emp.)

3/4/2020

"Great sandbox tool, small details can hurt testing performances"

3.5/5

What do you like best about Centercode?

Sandbox of an unlimited amount of tools and great set up for easy onboarding and communication process. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Too much of this complicates the process and can make it challenging to know the most important set of tools that could help improve your overall testing experience. Would be nice if this was a lot more adept to global markets not just in USA. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

Need to build up support for localization of system and being able to grant more diverse customers through a much more in-depth incentives/reward program that would allow for higher customer engagement. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

N/A Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

11/11/2019

"Great platform for managing Betas and getting customer feedback"

5/5

What do you like best about Centercode?

Ability to dig through and report on issues and for everyone in my team to be able to participate. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Licensing - I would like to have multiple projects going at once and just be charged for total number of participants. I would also like an integration with Atlassian tools - full ecosystem so that Centercode can be used to create Jira tickets and also to update participants on progress and that issues are closed. It would need some hooks to make sure sensitive data isn't published but this is the killer feature that I'd love to see. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

Great tool that has helped us manage our community. Be prepared for using multiple systems for tracking issues though. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

We put every product through a Beta evaluation period. We collect feedback and we fix bugs and make product enhancements. Its essentially a community evaluation management platform for us. We do not intend Beta to be a test cycle! though we do find bugs. Review collected by and hosted on G2.com.

Manoj J.

Small-Business (50 or fewer emp.)

6/2/2020

"Amazing team - Well integrated platform"

5/5

What do you like best about Centercode?

Platform is manageable independently and has features to integrate with your enterprise databases. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Few Corner cases in drafting the surveys should be improved. Review collected by and hosted on G2.com.

Brad B.

Small-Business (50 or fewer emp.)

3/13/2020

"Easy to use and allows any tester to test without additional issues."

4.5/5

What do you like best about Centercode?

The customization options are amazing and extremely useful. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Some filters and views can be a little tricky to get what I want. Review collected by and hosted on G2.com.

Conor M.

Manager, Beta Programs

Enterprise (> 1000 emp.)

8/26/2019

"Centercode is the most effective validation tool there is."

5/5

What do you like best about Centercode?

It is a comprehensive solution to managing validation projects. I can do almost everything I want to do and what I can't do is somewhat easy to work around. I estimate it allows the average validation professional to be 3 times more effective than if they didn't have a dedicated validation platform. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

It'd be nice if minor bugs were addressed more quickly rather than rolled into large, somewhat infrequent updates. I wish documentation were more comprehensive as well. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

If you're serious about validation, there's no better option. I don't know how anyone can effectively achieve validation at scale without it. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

The main challenge Centercode solves for me is scaling the validation of a feature. I'm able to handle and track almost everything directly through Centercode. It allows my team to manage multiple validation projects simultaneously and to quantify feedback for my stakeholders in digestible formats. Review collected by and hosted on G2.com.

Alex L.

Manager, Technical Operations Beta Team

Information Technology and Services

Mid-Market (51-1000 emp.)

8/13/2019

"More than a Client-Software Provider Relationship"

5/5

What do you like best about Centercode?

Centercode provides more than just a software solution, though that alone is a game-changer. They provide fantastic real-time support, on-demand consultations to improve my team's operations and processes, and a dedicated Customer Success manager that routinely reviews our use of the tool and finds opportunities to improve. Centercode acts as a partner, helping me to grow my team and our influence in our organization. They're also great advocates for the Beta Testing role in the tech industry, and through their efforts they are generating increased opportunities for those that work in the niche. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

There are some aspects of the platform UI/UX that have been clunky and unintuitive for a long time, and are probably not improving drastically any time soon. Centercode has many integrations with various services and pieces of software, but most of them are very specific in their application. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

3/13/2020

"Center Code Review for G2"

3/5

What do you like best about Centercode?

Robust platform with a lot of configuration options for successful Beta Programs Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Too many clicks for the end-user to participate in the Beta. New logins, verification emails and credential that are not synced with the customers existing accounts for the products we offer. It creates a bit of a barrier to entry which often results in less participation from users. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

5/19/2020

"Using Centercode for Enterprise Software App Betas"

5/5

What do you like best about Centercode?

The flexibility of the platform and ability to run reports off data collected Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Would like more APIs to integration with other systems Review collected by and hosted on G2.com.

Mazen A.

Technical Operations Project Engineer II

Computer Software

Enterprise (> 1000 emp.)

10/31/2019

"A Time-Saving Tool You'd Expect Everyone To Have"

4.5/5

What do you like best about Centercode?

I truly enjoy the ability to assume my testers. This does not only give me the ability to look through my testers' perspectives (a very valuable feature), but also reminds me to orient my perspective to be similar to that of a customer's, especially when discussing product enhancements. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

I dislike the need to re-run reports. In essence, I expect reports (and feedback lists) to automatically update themselves without requiring me to refresh the report/feedback list. Having reports be reactive will help save a lot of time for Project Managers. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

Make sure to spend time making templates AND improving those templates during active projects -- it helps to keep the template on mind when thinking of ways to streamline current projects. Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

Organizing feedback and tester enrollment. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

1/28/2020

"The go-to platform for Beta testing"

5/5

What do you like best about Centercode?

It's easy to understand and use. Intuitive and simple. I like that users can help other users via the forums, but there is also an option to contact support, all through one platform. Review collected by and hosted on G2.com.

What do you dislike about Centercode?

Some of the information I have to manually input, such as serial numbers. It would be great if there was an option to scan devices in through a mobile app. Review collected by and hosted on G2.com.

Recommendations to others considering Centercode:

Try it out to see if there are any features you need and don't have… then let Centercode support know about it! Review collected by and hosted on G2.com.

What problems is Centercode solving and how is that benefiting you?

It allows for multiple platforms through one channel. What I see in Centercode is not necessarily what another tester sees, because we may be testing a different combination of devices. Review collected by and hosted on G2.com.