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Casengo

Casengo Alternatives & Competitors

(8)4.5 out of 5

Looking for alternatives to Casengo? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to Casengo. Based on reviewer data you can see how Casengo stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshdesk, Zendesk Support Suite, Zoho Desk, and Salesforce Service Cloud are the most popular alternatives and competitors to Casengo.

Top Alternatives to Casengo

  • Freshdesk
  • Zendesk Support Suite
  • Zoho Desk
  • Salesforce Service Cloud
  • LiveAgent

Top 20 Alternatives & Competitors to Casengo

    #1
    #1
  1. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Casengo:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Casengo:

    AP
    The simplicity of the suite and how they are linked together. Easy to use and configure.

    Reviewers say compared to Casengo, Freshdesk is:

    More expensive
    #2
    #2
  3. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Casengo:
  4. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Casengo:

    Lindsay  j.
    LJ
    Zendesk is a very simple and state of art technology tool that offers me various features to get connected with my customers and to build strong relations with them. This application is time saving...Read more

    Reviewers say compared to Casengo, Zendesk Support Suite is:

    More expensive
    Better at meeting requirements
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
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    #3
    #3
  5. Zoho Desk

    (2,686)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Casengo:
  6. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Casengo:

    CT
    I have enjoyed the use of tickets and the many integrations s it can do to other products such as JIRA and Slack. Its customer portal customization is fantastic and I feel allows ease of access for...Read more

    Reviewers say compared to Casengo, Zoho Desk is:

    More expensive
    Better at meeting requirements
    #4
    #4
  7. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Casengo:
  8. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Casengo:

    PM
    The quality of Service cloud automation allows users to manage their own self-service operations, greatly streamlining the process of reviewing plug-ins in the Service cloud Exchange app and...Read more

    Reviewers say compared to Casengo, Salesforce Service Cloud is:

    More expensive
    #5
    #5
  9. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Casengo:
  10. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Casengo:

    CO
    the overview and simplicity to answer all your mails at the same place

    Reviewers say compared to Casengo, LiveAgent is:

    More expensive
    Better at meeting requirements
    More usable
    #6
    #6
  11. Intercom

    (1,258)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Casengo:
  12. Intercom allows you to communicate personally with every single customer.

    Categories in common with Casengo:

    TK
    The amazing features that help our team; The interface is simple to use. Resolution Bots Custom Bots Intercom's Customer Service Conversation tagging The Metrics in the "Reports" section.

    Reviewers say compared to Casengo, Intercom is:

    More expensive
    Better at meeting requirements
    #7
    #7
  13. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Casengo:
  14. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Casengo:

    Vikas H.
    VH
    LiveChat allows you to share links, images, and videos. It can be integrated on your website easily You can choose your own template which matches your website theme as well. You can add your logo...Read more

    Reviewers say compared to Casengo, LiveChat is:

    More expensive
    Better at meeting requirements
    More usable
    #8
    #8
  15. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Casengo:
  16. A powerful customer support suite with a focus on collaboration.

    Categories in common with Casengo:

    Pritam K.
    PK
    I like the versatility which is coupled with an easy configuration, without all things have a thousand methods to configure it and that is great. Ticketing input integration is excellent that tends...Read more

    Reviewers say compared to Casengo, TeamSupport is:

    More expensive
    Better at meeting requirements
    #9
    #9
  17. Front

    (617)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Casengo:
  18. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Casengo:

    UC
    I do like the shared drafts. The is very helpful for what we do and I like the integration of the texts which make it easier to have multiple forms of communication.

    Reviewers say compared to Casengo, Front is:

    More expensive
    Better at meeting requirements
    More usable
    #10
    #10
  19. HubSpot Service Hub

    (522)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Casengo:
  20. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Casengo:

    Sunil S.
    SS
    HubSpot's Service hub is a mind-blowing tool. The best part about HubSpot is how easy it is to use the amazing features. Literally, everything one wishes to achieve with HubSpot can actually be...Read more

    Reviewers say compared to Casengo, HubSpot Service Hub is:

    More expensive
    #11
    #11
  21. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Casengo:
  22. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Casengo:

    Lukas J.
    LJ
    Coming from a certain other ticketing system - the pricing is unbeatable and it is like a more natural use - no need for ticket numbers - everything is nicely threaded in e-mail conversations. Team...Read more

    Reviewers say compared to Casengo, Hiver is:

    More expensive
    Better at meeting requirements
    More usable
    #12
    #12
  23. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Casengo:
  24. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Casengo:

    Alex W.
    AW
    Salesforce Essentials email integration its what makes me happy about the product, the Cloud-Based deployment and the easy of its interface. Searching any information through the tool is supper...Read more

    Reviewers say compared to Casengo, Salesforce Essentials is:

    More expensive
    #13
    #13
  25. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Casengo:
  26. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Casengo:

    JP
    I like the speed at which you can respond to customers messages. It is a brilliant piece of software as it allows you to talk to customers very quickly which is good for my field of work.

    Reviewers say compared to Casengo, LiveZilla is:

    More expensive
    Better at meeting requirements
    More usable
    #14
    #14
  27. Vtiger All-In-One CRM

    (344)4.3 out of 5

    Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

    Categories in common with Casengo:
  28. Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

    Categories in common with Casengo:

    LK
    If you have any questions, the VTiger support team will provide you with answers and ensure that your problem is resolved. In addition, they often release product updates and improvements. The...Read more

    Reviewers say compared to Casengo, Vtiger All-In-One CRM is:

    More expensive
    Better at meeting requirements
    #15
    #15
  29. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Casengo:
  30. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Casengo:

    AH
    Very powerful software, with frustration-free and optimal automation and messaging features. We provide effective results from the first response to the resolution of a problem, this process is...Read more

    Reviewers say compared to Casengo, Helpshift is:

    More expensive
    Better at meeting requirements
    #16
    #16
  31. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Casengo:
  32. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Casengo:

    SS
    Easy setup of the Spiceworks server side software. The software is stable (minus the odd zombie process). Being able to monitor my servers and network in real time is a game changer! Having the...Read more

    Reviewers say compared to Casengo, Spiceworks Help Desk is:

    Better at meeting requirements
    #17
    #17
  33. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Casengo:
  34. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Casengo:

    Lenny P.
    LP
    You can look up all the customer's info with just their phone number.

    Reviewers say compared to Casengo, Kustomer is:

    More expensive
    Better at meeting requirements
    More usable
    #18
    #18
  35. Agile CRM

    (277)4.1 out of 5

    Integrate marketing automation with CRM, social suite, telephony, and web analytics.

    Categories in common with Casengo:
  36. Integrate marketing automation with CRM, social suite, telephony, and web analytics.

    Categories in common with Casengo:

    US
    Relationship marketing simplifications, differential web analytics applications, multiple job indications for secular campaign support, data conversion routing, verifiable product content...Read more
    #19
    #19
  37. Gmelius

    (236)4.4 out of 5
    Optimized for quick response

    Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application.

    Categories in common with Casengo:
  38. Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application.

    Categories in common with Casengo:

    Debra W.
    DW
    It is hard to choose which feature is best. I love that Gmelius resides within Google Workspace. The last thing my team needs is another account to log into each day. Gmelius seamlessly adds so...Read more

    Reviewers say compared to Casengo, Gmelius is:

    More expensive
    Better at meeting requirements
    #20
    #20
  39. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Casengo:
  40. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Casengo:

    UT
    Dixa feels a bit "undercooked". While it functions as an all-in-one communication systems quite well, it's sorely dependent on your setting up of it's various flows and what kind of implementation...Read more

    Reviewers say compared to Casengo, Dixa is:

    More expensive