# Canvs Reviews **Vendor:** Canvs AI **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.3/5.0 **Total Reviews:** 147 ## About Canvs Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience. ## Canvs Pros & Cons **What users like:** - Users appreciate the **ease of use** of Canvs, allowing efficient analysis of complex data without complications. (21 reviews) - Users value the **efficient fan feedback analysis** of Canvs, enhancing marketing strategies and improving future program planning. (14 reviews) - Users love how Canvs provides **automated insights** , streamlining the analysis of open-end survey responses effortlessly. (14 reviews) - Users value the **responsive and knowledgeable customer support** from Canvs, enhancing their research and analysis experience. (12 reviews) - Users find **Canvs incredibly helpful** , simplifying the analysis of open-ended responses and enhancing insight generation. (12 reviews) - Users praise **Canvs for its quick insights and intuitive analysis** , streamlining the handling of open-ended survey responses. (12 reviews) - Sentiment Analysis (8 reviews) - Time-Saving (8 reviews) - Improvement (7 reviews) - Categorization (6 reviews) **What users dislike:** - Users find the **filtering capabilities limited** , making it difficult to obtain targeted insights from specific datasets. (5 reviews) - Users find Canvs' **inaccuracy in categorization** frustrating, hindering targeted insights and effective analysis of data. (5 reviews) - Users experience **slow performance** with Canvs, especially when processing large data sets, causing frustration during analysis. (5 reviews) - Users experience **software instability** with glitches and slow performance, leading to frustration while using Canvs. (5 reviews) - Users face **accuracy issues** with Canvs, often finding misclassifications and repetitive insights requiring manual corrections. (4 reviews) - Users highlight **AI inaccuracy** in Canvs, leading to mis-coded emotions and unreliable quantitative measurement. (4 reviews) - Users face **filtering issues** that complicate data mining and lead to a confusing experience with Canvs. (4 reviews) - Export Limitations (3 reviews) - Users highlight **limitations in data processing and learning capabilities** , hindering effective analysis and customization for their needs. (3 reviews) - Upload Issues (3 reviews) ## Canvs Reviews ### 1. Canvs AI is a great tool to analyze data from multiple sources all at once, in a seamless way. **Rating:** 4.5/5.0 stars **Reviewed by:** Erika L. | Social Media Community and Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Canvs?** As someone working in social media, I often deal with a high volume of activity, so having a platform that can efficiently and seamlessly analyze the specific data I need is a real asset. Our CSM, Jenna, consistently goes above and beyond whenever we have questions or need help with particular reports. It truly makes a difference to have such a responsive and knowledgeable CSM supporting us. **What do you dislike about Canvs?** Recently, I've noticed a few uploads where social comments are coded as something completely unrelated to the actual content of the comment. **What problems is Canvs solving and how is that benefiting you?** Analyzing social media data can be challenging because of the overwhelming amount of context involved. Canvs AI makes this process easier by presenting aggregated data in a user-friendly format. It offers both a concise overview and the ability to explore the data in greater detail whenever necessary. ### 2. Time saver, a must-have for qualitative analyses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Canvs?** An easy way to quantify qualitative data. Makes sense out of amounts of data that would otherwise be impossible to analyze. ASA brings additional layer of analysis. Easy to learn. Great customer support. **What do you dislike about Canvs?** Can be a bit costly. To use ASA, it helps to have a bit of existing knowledge on how to use generative AI. This is not a significant problem, however, as one could easily pick up the still, which is used more and more, everywhere. ASA does have more difficulty when summarizing responses to a single question, versus larger picture themes of a customer satisfaction survey. The more data, the better it works. But then it's less helpful when you need to look at specifics. **What problems is Canvs solving and how is that benefiting you?** We have open-ended survey questions, verbatim responses are unstructured, and in languages other than English. Canvs.ai is a significant time savings to have all this translation and analyses completed, while offering additional analysis, and can even create personas and charts using simple prompts. Great that it can quantify qualitative data so that we can see, objectively, themes and topics that are of importance, and rank and communicate them. ### 3. Reliable, objective and unbiased analysis of what our guests are telling us **Rating:** 5.0/5.0 stars **Reviewed by:** Filipe L. | Guest Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Canvs?** What I like the most is the confidence that I’m truly understanding what our guests are telling us and not somehow influenced by my biased an previous professional experience (which we know worsens with experiences as we lose the early “freshness” on our perception and ability to notice “the paint stains in the company walls”. **What do you dislike about Canvs?** What is not so good is sometimes having the feeling you're dealing with a toddler when trying several approaches and ways of asking the same thing to get the AI to understand what you reaaly want to know. Having suggestions on what to ask next and the way to ask it helps in this. As for potential risks of using the tool, they could very well be turning managers / analysts a little numb and / or distracted about important, pertinent, revealing opinions of key (yet individualized or very few) guests / customers that get hidden in the “big pool” of all the data. **What problems is Canvs solving and how is that benefiting you?** (Currently): As the database grows in time we're starting to get from Canvs a more insightful view on how the actions taken contributed to change past opinions and /or perceptions of our visitors in several points. (Still): Learning what really is affecting / driving my guests satisfaction and by that prioritize next actions and / or contents of my attraction. ### 4. A powerful text analysis tool that saves time and improves the research process **Rating:** 4.5/5.0 stars **Reviewed by:** Eric R. | Senior Specialist, Consumer Insights, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Canvs?** Canvs has become a huge time-saver in our research process. Its ability to quickly analyze open-ended responses and surface meaningful insights allows us to move from raw data to actionable findings much faster than before. I also really appreciate the flexibility it offers—being able to customize the analysis through rules, codes, and nets gives us the control we need to tailor outputs to our specific business questions. It’s not a one-size-fits-all tool, and that makes a big difference. And while Asa (the AI assistant) is still evolving, it’s already proving to be a helpful partner in streamlining workflows and surfacing insights. I’m excited to see how it continues to improve. On top of that, the support team has been fantastic. Our Customer Success Manager, Kit, has been a standout—she guided us through onboarding with clarity and patience, and continues to be a knowledgeable, responsive partner as we dive deeper into the tool. It’s clear she genuinely wants us to succeed with Canvs, and that makes a big impact. **What do you dislike about Canvs?** While Canvs offers a lot of value, there are a couple of areas where it could improve. The platform occasionally experiences lag or crashes, which can be frustrating—especially when I’ve already spent time refining codes or interacting with Asa. It disrupts the flow and sometimes results in lost progress. There’s also a bit of a learning curve. Some of the more powerful features are not immediately intuitive or easy to find, which can make discoverability a challenge for new users. Once you get the hang of it, it’s great—but getting there takes some effort. **What problems is Canvs solving and how is that benefiting you?** Canvs is helping us solve one of the most persistent challenges in consumer insights and user experience research: making sense of large volumes of open-ended feedback quickly and meaningfully. Before Canvs, analyzing qualitative data—especially from sources like Alchemer or Dscout—was time-consuming and often inconsistent. Now, we’re able to surface key themes, emotional drivers, and usability issues in a fraction of the time. For example, we recently used Canvs to analyze feedback around app performance and functionality. The platform helped us identify recurring pain points like mobile fueling issues and app crashes. That level of clarity has been instrumental in guiding product improvements and prioritizing fixes. Beyond the analysis itself, Canvs has streamlined our workflow. We’re no longer manually coding responses or struggling to align on themes—everything from tagging to visualization is faster and more collaborative. The result is not just time saved, but better, more confident decision-making. ### 5. Canvas AI use in Marketing and Promotion **Rating:** 4.0/5.0 stars **Reviewed by:** Marquise F. | Marketing Coordinator, Acorn TV, Sundance Now, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Canvs?** The upsides of using AI for my role is seeing what fans are saying about our different programs. It helps tailor and gather fan feedback for marketing/ promotion and consideration in regards to future seasons. It is also easy to find quotes, tailor the dates for when I want to see the tweets/ posts from and can even filter by which emotion is gathered from the tweet. For my purposes I really use the "Like", "Love", "Enjoy" or "Happy" categories. Seeing what the fans didn't like as much is also helpful in considering the tone, or storylines for future seasons. **What do you dislike about Canvs?** I use it solely to search for fan quotes for marketing so outside of that it can be quite confusing to navigate the part of the system I am unfamiliar with. **What problems is Canvs solving and how is that benefiting you?** For my job, Canvas AI helps us solve/understand they thoughts of the fans during our show premieres and throughout the season as episodes air. It helps with our Audience messaging guide as we collect feedback from not only Critic quotes but also fan quotes from the social media post on x ("Twitter") ### 6. High-impact text analytics solution enhanced by an intelligent AI assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Erick S. | Director, Social Intelligence, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Canvs?** Canvs AI is an easy to use, fast, and powerful. It unlocks insights that would otherwise be difficult to extract without a ton of manual effort and allows my team to deliver insights in a timely fashion. In addition to the product, the account management and client success team is lovely to work with. They are responsive, thoughtful, and always go the extra mile. **What do you dislike about Canvs?** I have no major complaints about Canvs AI. As with other AI tools, if utilized appropriately Canvs will have a positive impact on your research and analytics process. AI coding isn't always perfect, but the Canvs team empowers users with features that allow for re-coding to ensure final outputs are as accurate as possible. The team is also constantly seeking feedback to improve the AI. **What problems is Canvs solving and how is that benefiting you?** Canvs is helpful for adding structure to unstructured text data we capture through social platforms. The software codes verbatim for topics, emotions, and more allowing us to conduct analysis in a much more efficent way. We use it to analyze campaign reactions on social platforms. ### 7. Conversational AI interface and superb account team **Rating:** 4.5/5.0 stars **Reviewed by:** Jenny L. | Global Customer Experience Insight, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Canvs?** There are various text analysis tools out there but what sold us about Canvs was its conversational ASA interface that summarises key themes and can be used to ask specific questions. It quickly assigns relevant codes to verbatims and enables us to quantify spontaneous qualitative sentiments with robust data. We had specific refinements to the coding framework to customise it to our needs and the team were on hand to guide us through that process. Our account team at Canvs are extrmely knowledgeable and always on hand to answer questions. We had some technical issues uploading large volumes of tracker data but they took this on and helped us find a solution. There are other use cases which we've yet to try but look useful, like analysing qual transcripts and social pages. The platform continues to evolve with new and improved functionalities and the team are always taking on feedback on how it could be better. **What do you dislike about Canvs?** It can be slow to process when working with larger data sets like global trackers, but any issues are addressed swiftly by the team. I don't really use the charts and views of the data it creates as default on the project page, I prefer to download the pivot table where I can manipulate the data as I need. There were some blockers with integration from our side which needed to be resolved - registration emails and downloads were blocked, and our need to cleanse PII data from responses before uploading meant we couldn't implement their functionality to pull responses directly from Qualtrics. This adds a manual upload process every wave which can be time consuming for multiple surveys. **What problems is Canvs solving and how is that benefiting you?** The time and cost to manually assign codes to large numbers of verbatims, and the ability to customise codes into relevant areas with clear owners on our side for actioning. ### 8. Cavs AI is OK? **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Canvs?** It's definitely better than doing what I was doing, which was reading OE comments to code or trying to use Chat GPT on a free version and after I cleaned or scrubbed everything. They recently released an AI summarizing feature which works OK enough? **What do you dislike about Canvs?** They had an auto-renewal clause that caught us off guard, and we ended up locked into another year even though we didn’t really need the tool anymore. Since I’m an analyst, I didn’t dig into the contract details myself—my skip-level manager signed it—and the clause was never mentioned verbally, just buried in the paperwork. I wish they had called it out on a call at some point. The whole situation was uncomfortable and frustrating because I just wanted to use the tool for analysis, but instead I got pulled into the contract mess. So, just a heads-up: their renewal requires a full 60 days’ notice for baling, which feels pretty unreasonable. Other than that, the analysis itself was so-so. Sometimes it worked well, but other times it felt like it required too much tinkering and not enough human interpretation of the data. I'd also say the visuals were pretty lacklaster. **What problems is Canvs solving and how is that benefiting you?** Analysis of large datasets of employee and some customer feedback ### 9. TV Social Data Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** I love the legacy TV data offered by Canvs AI. The rankers provides a great story on how our content performs compared to our competitors. There are great filters that gets really granular which is helpful when looking at very specific genres such as "competition reality". The campaigns tab comes in handy when we have major tentpole campaigns where we have to analyze a large amount of verbatims at once. Canvs AI specifically is a great complement to the campaign feature when we need to analyze data beyond certain social platforms. Asa 2.0 has also been extremely helpful when I want some high level overview of the data I uploaded. Customer support has been extremely efficient and proactive. **What do you dislike about Canvs?** The main downside is how Canvs TV Data is limited to Twitter only and the general lack of support for TikTok and unauthorized Instagram profiles. You have to manually export comments from these sources unlike Facebook and YouTube, where the tool can automatically analyze comments after you copy and paste the link to a post. It is nice that Canvs AI still gives you the option to analyze posts from TikTok and Instagram so all the data lives on one platform. **What problems is Canvs solving and how is that benefiting you?** Canvs AI helps us analyze multiple campaigns from small to large. Manually analyzing and coding a large number of comments is not only tiring but unrealistic when you have campaigns that garner hundreds and thousands of comments. Canvs AI makes this a breeze and we love how it offers the ability to analyze comments across all the major social media sources on one platform. The emotional codes and AI Story Assist are well developed products that are relatively reliable when it comes to analyzing slang and sarcasm (something many tools lack in). Canvs has also helped us understand how our shows perform compared to competitors and the drivers of conversation. ### 10. Canvs AI for survey data **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Canvs?** What I like best about Canvs AI is its ability to analyze key themes from open-ended responses—especially when dealing with a large volume of short answers. It can surface meaningful insights in just minutes, saving me hours or even days of manual analysis. **What do you dislike about Canvs?** What I dislike about Canvs AI is that its filtering capabilities are limited. For example, I’d like to filter by a specific multiple-choice response and then view the open-ended themes just for that subset—but the tool doesn’t handle this well. The AI tends to analyze the entire dataset rather than applying filters accurately, which makes it harder to get targeted insights. **What problems is Canvs solving and how is that benefiting you?** I use Canvs to review a large number of survey responses from customer feedback. It helps me quickly identify key themes in open-ended answers, making it easier to understand what customers are saying at scale. Helps in time saving immensely. ### 11. Time Saver and Sentiment Illuminator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Canvs?** How much time the platform has saved us from doing manual coding. I also love the ease of uploading files and being able to dig into the findings quickly. I also appreciate the functionality of the platform and being able to cut and slice the data. **What do you dislike about Canvs?** Sometimes the platform is glitchy and takes some time to get running. ASA is great but you have to be so specific or refresh it for it to work. Finally, the historical upload process was a bit painful. It would have been great to get a little more guidance since this was new. **What problems is Canvs solving and how is that benefiting you?** Canvs is providing us a bigger picture of of guest from various different sources of information. Its also helping us see longitudinally what is emerging as a theme. This is still new for us so right now, the benefit is the time savings of not having to do this manually. ### 12. AI that really improves customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2025 **What do you like best about Canvs?** Canva AI is easy to use and brilliant at creating clear plans on how to improve the customer experience in my business. Within minutes I can have clear plans set out for the coming quarter and has helped us make faster, clearer decisions when it comes to improve a number of aspects when it comes to the experience and service we offer. **What do you dislike about Canvs?** I haven't found anything to dislike. The are some tools on sentiment that I haven't used yet which I'm sure I can over time. **What problems is Canvs solving and how is that benefiting you?** We get thousands of pieces of feedback from our guests, be it scores or comments, and CANVS AI does an amazing job at streamlining trends and making it clear on the things we should focus on. Too many times have peoples interpretations caused teams to focus on the wrong things, and CANVS AI removes the noise to help people make the right decisions to improve the service we offer. ### 13. Fast and accurate analysis for open-ended comments **Rating:** 4.5/5.0 stars **Reviewed by:** Maggie G. | Consumer Insights Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Canvs?** Before Canvs, I was spending weeks, tagging and theming open-ended comments, trying to tell a story of what guests are saying about our brand. I am now able to tell that same story, with more emotional analysis in just days. **What do you dislike about Canvs?** I do think Asa struggles when I am looking at huge datasets. I have learned that it is easier to look at a smaller timeline in order to get the conversation going. **What problems is Canvs solving and how is that benefiting you?** Canvs is a huge time saver. I am able to spend my time on so many other things now that I am not heads down for weeks at a time analyzing open-ended comments. ### 14. User-Friendly Interface and Powerful analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Bennett L. | Director of Insights and Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Canvs?** User-friendly interface and powerful analytics. Excellent customer service. **What do you dislike about Canvs?** Still need improvement in categorization accuracy. Token pricing is the barrier to use. **What problems is Canvs solving and how is that benefiting you?** Cavs help us process a large number of comments quickly. Using its AI chatbot, we can customize our questions and receive answers quickly, which normally takes days or weeks. ### 15. Excellent tool for open-ended responses **Rating:** 4.0/5.0 stars **Reviewed by:** Allie B. | Insights Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Canvs?** Canvs is a beautiful way to visualize our open-ended responses and avoid tedious manual coding. I've transitioned most of our clients from manually-coded open ends to ones generated using Canvs so we can save time and provide visually appealing data. **What do you dislike about Canvs?** I wish we could have topics and subtopics, similar to nets and codes, as that is closer to what my clients are used to receiving with manually coded open ends. **What problems is Canvs solving and how is that benefiting you?** Canvs saves time by allowing me to analyze open-ended responses, without needing to rely on someone manually coding text. I can get results to my clients faster with Canvs ### 16. Great tool for text analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Paul N. | Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Canvs?** Canvas AI helps me quickly open-ended responses into categories and adjust the grouping codes in real time. There are also many different views/graphics that I can use of the data to provide to clients. The AI Story Assist feature is really helpful in leveraging AI to help easily craft a narrative for a dataset. Overall, Canvs AI is a helpful too to start grouping and thinking about datasets in different ways in a quick manner. **What do you dislike about Canvs?** Sometimes I wish the AI was more adaptive and could take similar words that might be slightly misspelled and put them all in the same grouping. There is still a fair bit of manual coding, but it saves a lot of time compared to using tools like excel to analyze unstructured data. **What problems is Canvs solving and how is that benefiting you?** It saves my team time that would typically be used coding the responses in software such as excel. It makes it much easier to analyze sentiment analysis and provide quick deliverables to clients ### 17. Extremely helpful in getting quick insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen K. | Research Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Canvs?** Story AI is the best feature on Canvs. I can read an overview of all the open ends as soon as I upload my data. I am able to deliver immediate insights to my clients right when a survey closes. **What do you dislike about Canvs?** Wanting to juggle between the quantative version of Story AI and Non (original) **What problems is Canvs solving and how is that benefiting you?** Quick insights so I can get a head start on writing findings. Helping finalize that executive summary. ### 18. An efficient tool for analyzing large volume of qualitative data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Canvs?** What I like best about Canvs AI is that it's able to analyze open-ended survey responses in fast speed. It categorized the themes and extracted insights from large volumes of from open-ended responses which significantly saved my time. The platform is also user-friendly where you can easily learn how to use it. **What do you dislike about Canvs?** The AI categorization isn't always accurate. Sometimes it misclassifies the open-ended responses and I would have to correct the codes manually. **What problems is Canvs solving and how is that benefiting you?** It analyzes and categorizes large volume of customer survey responses. In the past, I had to manually sort through, coded, and summarized the open-ended responses which is very time-consuming. Canvs AI helped me to save time and efforts in doing this task which allows me to focus on extracting insights and use these results to help the organization to make informed decisions. ### 19. Insights at your fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Canvs?** Canvs makes analyzing verbatims much more efficiently! I can work faster and gain deeper insights using the AI Story Assist feature. On top of that, the sentiment analysis and filtering by wave enables me to understand trends and how users feel. **What do you dislike about Canvs?** Sometimes it takes a while for the data to upload and I don't like that the data is based on dates. I have data for separate waves with overlapping dates at times. **What problems is Canvs solving and how is that benefiting you?** Analyzing qualitative data ### 20. Good service **Rating:** 5.0/5.0 stars **Reviewed by:** Dan R. | SVP, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Canvs?** Jenna, the PM assigned to our account, has been incredibly helpful and responsive. **What do you dislike about Canvs?** It's still a little buggy as an AI. Sometimes I'll request that it do an analysis using a certain filter, and it tells me the filter isn't there - when I know it is. Jenna's been helpful with this. **What problems is Canvs solving and how is that benefiting you?** When we use the service, we're analyzing thousands and thousands of open ended responses. It saves enormous amounts of time. ### 21. Canvs speeds up a previously very manual process with accuracy! **Rating:** 5.0/5.0 stars **Reviewed by:** Harley-Sue A. | Insights Partner , Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Canvs?** Canvs has made analysis of open ended text data so much easier and allowed us to dive deeper with our customers. I'm loving the storyAssist feature. They have continued to evolve the functions and no storyAsssit can provide narrative including demographic call outs. **What do you dislike about Canvs?** I love everything, but want more features! It would be great if the StoryAssist feature could give responses by variables/demos/etc. *Update as of 5/20/24 they have implemented my reccomendation of more features showing how they truly take feedback back to the product team to evolve the offering. **What problems is Canvs solving and how is that benefiting you?** Ability to scale and speed up the time it takes to analyze open ended text data from both quant and qual projects. ### 22. Canvs AI helps us gain consumer insights from open-ended responses **Rating:** 3.5/5.0 stars **Reviewed by:** Allison B. | Manager, Strategic Product Insights, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Canvs?** Canvs AI is helpful for processing verbatims from consumer studies, rather than relying on someone manually coding this data. I like being able to upload the data myself, filter through responses and re-code as needed, and export as pivot tables or tree maps. **What do you dislike about Canvs?** A few things I wish we could do are: - allow clients we share the page with to ask questions of the AI Story Assist (they cannot currently do this, so they have to email me to ask me to ask the AI questions) - change names of filters/items in the filter (such as sample names) after the data set is uploaded to Canvs - edit the tree maps within Canvs. Currently, I export and then do quite a bit of editing in PowerPoint so they fit the client's report template, and it would be nice to be able to do this within Canvs - be able to export a pivot table of topics, as I feel like this is closer to what our clients are looking for than the nets/codes output **What problems is Canvs solving and how is that benefiting you?** Canvs allows me to gain insights from open ended responses without relying on/waiting for a human coder to manually process data, which expedites data processing time. ### 23. Frustrating experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Canvs?** Saves a bit of time in that I don't have to go through so many texts myself; responsive customer support team **What do you dislike about Canvs?** Buggy software that automatically changes the nets and codes from month to month. Hard to get consistency on the platform **What problems is Canvs solving and how is that benefiting you?** customer satisfaction verbatims ### 24. Helpful Social Sentiment Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Canvs?** I like that I'm able to view specific and verbatim tweets. **What do you dislike about Canvs?** Doesn't seem like it's able to detect sarcasm in the verbatims. **What problems is Canvs solving and how is that benefiting you?** Canvs helps me examine the social sentiment of different shows, which helps me better understand what's going on within a series and the emotions behind audience engagement. ### 25. Excellent tool that delivers! **Rating:** 4.5/5.0 stars **Reviewed by:** Reya C. | VP, Research, Analytics, & Insights, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Canvs?** Quality text analysis that saves our team considerable amount of time in qualitative analysis of open ends. Effective capture of summaries for a quick snapshot. Easy upload of files that minimizes overall lift. Customer support is very effect and responsive. **What do you dislike about Canvs?** The user interface is not as user friendlt as it could be. Also would love it if it could be extended to transcripts (IDIs and Focus Groups) -- huge pain for us at the moment since we spend time orienting transcripts into excel cells (time consuming) and would love if Canvs could meet this need for us. **What problems is Canvs solving and how is that benefiting you?** We use it to analyze open-ends of our surveys. The connection to Qualtrics and ease of uploading it makes it a go-to tool at our agency. In the first year of use it has saved us countless man hours of analysis and reporting. ### 26. Canvs AI makes storytelling easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel D. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Canvs?** I absolutely love using Canvs AI! It has cut my open-end coding time down by so much. I can easily pull out key themes and topics from massive lists of open ended survey responses. The Story Assist feature is also extremely helpful as it can generate an overview of responses and see trends. **What do you dislike about Canvs?** The only thing I would like to see from Canvs AI in the future is some sort of data analysis (quant) tool or feature built into the platform. This would make Canvs a one-stop-shop for data analysis needs. Everything else has been superb so far and exceeded my expectations. **What problems is Canvs solving and how is that benefiting you?** Canvs AI has been helping me sort through and identify themes and topics from hundreds of open-ended responses. It has saved me time in analysis and provided genuine insight into the emotions of participants. ### 27. A game-changer for open-ends **Rating:** 5.0/5.0 stars **Reviewed by:** Erin D. | Director of Insights and Organizational Performance, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Canvs?** Having Canvs AI has made including more open-ended questions in the research I do for my customers so much easier - and because of that, I get better insights. Emotional ones that help me craft strategy and messaging that works for my clients. The new AI Story features have really saved me time too. Canvs AI is always innovating and improving their product, which I really appreciate. I've had great support well beyond implementation. I'm able to get 1:1 support from the same person every time. **What do you dislike about Canvs?** It's a big platform with lots to learn, but I have a ton of support. Make sure you give yourself time to learn. **What problems is Canvs solving and how is that benefiting you?** Canvs AI gives me better insights in less time which allows me to go deeper into the data and maximize my time. ### 28. I use canvs for unaided coding **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Canvs?** Coding is made pretty simple for our monthly/quarterly trackers. nothing ever really changes with our codes so the process is easy. the platform is user friendly for the most part. **What do you dislike about Canvs?** The AI doesn't learn and improve overtime like other AI coding platforms. There are always no codes, and have to manually code. Also doesn't automatically check for misspelling. **What problems is Canvs solving and how is that benefiting you?** Coding open ends can be time consuming, so a platform like canvs is crucial to our business. ### 29. Happy New User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Canvs?** ASA 2.0 is really the star of the show—the AI assistant. I love that it includes prompts to help you dive deeper into the data, and it has the ability to create charts and graphs. **What do you dislike about Canvs?** I don't currently have any dislikes—I've only been in the platform for 2 months, so I am a new user. **What problems is Canvs solving and how is that benefiting you?** An aggregate analysis of text, especially for survey responses, is very time intensive, and Canvs.AI allows you to do it in seconds. ### 30. I've had a pos. experience using the Canvs AI. I find it to be effective at quantifying sentiment. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Canvs?** I love being able to qualtify sentiment across social platforms. Also find ASA to be extremely useful in creating topline key takeaway bullets and summarizing the emotions and including supporting quotes for added context. **What do you dislike about Canvs?** The downside is the level of accuracy the tool is able to achieve in grouping comments that fall under a given emotion/sentiment. While it helps streamline the process, I still find that a lot of manual coding takes place on the back end to more accurately differentiate between positive, nuetral and negative emotions. **What problems is Canvs solving and how is that benefiting you?** The tool allows me to quickly quantify a large volume of emotional and reactions to IP and other entertainment titles across social channels. ### 31. Life changing AI **Rating:** 4.5/5.0 stars **Reviewed by:** Chad H. | Sr Director of Consumer Insights, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Canvs?** The speed in which it generates insight from open form text that accelerates my ablility to transform unstructured data into meaningful and actionable insight for my organization. Its easy to integrate into your tech stack and will be something that you turn to frequently across all project-based work. **What do you dislike about Canvs?** Only that it took me too long to discover it **What problems is Canvs solving and how is that benefiting you?** time managment, synthesizing insight from volumnous text responses, creating efficiencies and weaving impact story-telling into analyses ### 32. It was very helpful to read the story behind the open end answers. It made the coding easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Hadar K. | Research Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** It gives you an idea about what people said in the survey, you can see if they understood the question correctly and if they found something disturbing in it. We are getting very good feedback from our clients about the AI summaries, and several clients are predicting that they will be in demand next year. **What do you dislike about Canvs?** The work with the filters. You need to clear all and start from scratch every time. Also, the summary is based on the coding, and when we edit the coding it affects the summary as well. **What problems is Canvs solving and how is that benefiting you?** It helps me code the open end questions. It provides a summary of the coding and help the clients understand what people think about their ad or product. ### 33. Good to get main themes, bad for quantitative numbers **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Canvs?** Canvs AI is helpful in pulling together summaries and main themes of open-ended responses. **What do you dislike about Canvs?** The tool doesn't seem to be learning the way I hoped it would. I thought that if I started classifying open-ended responses into my own codes/nets, it would be able to learn and apply that to future waves. However, the platform does not learn that way. At the moment, creating rules is also limited in ability. I have had to manually recode thousands of open-ends as a result. In summary, it's not great for quantitative measurement and not reliable for trending things over time. It would also be more helpful if the product itself could give AI summaries that compare demographics or different audience breaks. **What problems is Canvs solving and how is that benefiting you?** Canvs AI is helping my team parse through the main themes that are mentioned in open-ended responses. Ideally, trending these responses over time (e.g. +5% of people in 2023 vs. 2024 said that prices are a main reason they think a brand is getting worse) would be great, but right now the tool doesn't seem to have enough of this capability so all of it is very directional. ### 34. Open ends simplified **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Canvs?** I can easily upload an excel full of open ends and get classified themes that help me build a story around my data. The new AI tool is great in generating summaries which helps us get a quick overview on what consumers are talking about **What do you dislike about Canvs?** The tool has a lot to offer. I'm still figuring it out to use it to its full potential. **What problems is Canvs solving and how is that benefiting you?** We have many open ends that we get in our surveys, and it used to take a lot of time before using Canvs to go through each comment and come up with a summary. Canvs has reduced a lot of time taken for analyzing open ends. ### 35. Cuts down on our unaided coding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Canvs?** The amount of time it saves us in coding our OEs. **What do you dislike about Canvs?** I wish it would automatically look for spelling variations instead of me putting in a bunch of variations in the rule book. For the none code I have to type in ["none" OR "nonr" OR "nine'] **What problems is Canvs solving and how is that benefiting you?** It makes coding our unaided responses so much faster than doing it manually. ### 36. Great Application That's Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Cierra B. | Social Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Canvs?** I love how Canvs AI helps me understand what consumers are enjoying with the shows I'm creating analytics for. I also love how the application is easy to use, I had no issues getting used to working with it. **What do you dislike about Canvs?** I have no problems with Canvas AI, it's such a great application to pull information from! **Recommendations to others considering Canvs:** Navigating the website on your own helps you get used to using the website more! **What problems is Canvs solving and how is that benefiting you?** Canvs AI has helped my job understand what content fans would like from their favorite shows. The application helps us understand what fans liked/ talked about the most from episodes and more. That data has allowed us to make engaging posts for our audience! ### 37. Open End Analytics Made Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Mark E. | Director of Research, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Canvs?** Canvs makes analysis of hundreds of open ends easier then I have ever seen. Not only is it easier, but the quality of the AI analytics is incredibly useful. But, the best part of Canvs AI is how easy it is to use. Just upload your open-ends and in a matter of minutes thousands of open ends across multiple questions are broken down by whatever segments you desire. **What do you dislike about Canvs?** I don't really have anything negative to say about Canvs AI. I just wish I got to use it more often. I hope to field more surveys in the upcoming weeks and months that will allow me to dig even deeper into the tool's strengths. **What problems is Canvs solving and how is that benefiting you?** I used to download my open-end feedback and sort through them all with filters and the good old find function for key phrases. That took me hours upon hours. Our use of Canvs AI has opened up time for me to do do more projects and dig deeper into the quantative parts of the project. ### 38. Okay, but struggle to find and use functionality I need. **Rating:** 2.5/5.0 stars **Reviewed by:** Jenna G. | Sr Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Canvs?** The most helpful tool for my use case is the ability to use boolean logic to search. When we had previously coded open end responses manually in Q, we were only able to use one search term at a time. For example, if we were trying to get at anti 'woke' sentiment, I would separately need to search for 'woke' and then code, 'political correctness' and then code. Being able to search with 'or' logic is a really helpful function. I've also found the AISA summaries to be really helpful in validating the overall stories / takeaways I am seeing in my data. For example, previously we never looked at open end responses for the competitors we tested in our surveys because it would have been far too time intensive to code them manually or read every single one. AISA is a great tool for this because I can read the summary and ask specific questions to validate if trends I am seeing elsewhere in the data are also reflected in the open end responses. **What do you dislike about Canvs?** Canvs has a lot of room to grow in terms of its coding of individual open ends. Aside from the actual codes themselves sometimes not making sense and being mis-coded, Canvs often incorrectly tags emotions. For our use case in particular, I wish there was a way to upload all of my previous open ends and how we've tagged them using our previous code frame so that Canvs can learn. **What problems is Canvs solving and how is that benefiting you?** Reading through open end responses is very time intensive, Canvs helps me to get a quick read on the responses to validate larger findings from the data. ### 39. Quick and helpful tool for open-ended data! **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan H. | Research Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Canvs?** The ability to group things in multiple ways is very helpful. I feel like the tool is able to dig so much more out of open ends than what meets the eye at first glance. **What do you dislike about Canvs?** There is a bit of a learning curve to the platform and tool. It took me a bit to master the platform to unlock its full potential. Also, sometimes things are grouped in odd ways that I question a bit. **What problems is Canvs solving and how is that benefiting you?** It is a wildly quicker solution to open end coding than traditional methods. It allows for more time to be focused on report analysis and delivering high quality products to my clients. ### 40. Worth the price, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Canvs?** Fairly simple tool to analyze open-end text from surveys. **What do you dislike about Canvs?** Can sometimes glitch, but they offer customer support to help with any issues. **What problems is Canvs solving and how is that benefiting you?** Whenever I have open-ends in survey based research we use Canvs to quickly summarize the feedback. I love the AI story assist. ### 41. Responsive and Committed Team **Rating:** 4.0/5.0 stars **Reviewed by:** Mark S. | Director of Litigation Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Canvs?** We really appreciated the Canvs team's commitment to helping us out on a tight turnaround project. Their willingness to bear with us through a high pressure situation was extremely appreciated. And we also appreciated Jenna's attentitiveness and explanation of the G2 product. **What do you dislike about Canvs?** We are still evaluating the product on a use-case basis. The original use-case tested did not deliver optimal results compared with my team's manual review. **What problems is Canvs solving and how is that benefiting you?** Our problem is that we receive 100-200 survey responses over the course of 4 hours and need to code them based on themes delivered through mock trial "opening statements" for two opposing parties in a litigation. ### 42. great analysis of data and summary **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Canvs?** I love using the AI assistant the most as I can customize what I need from the data **What do you dislike about Canvs?** One problem I found when using the AI assistant was the insights it gave out were repetitive and every time I asked the same question more than one time, it would give me different answers, which raised my concern in the accuracy of its analysis **What problems is Canvs solving and how is that benefiting you?** We have some studies include qualitative data and Canvs AI is helping me with extracting insights among those responses ### 43. Powerful Tool to Make Sense of Unstructured Consumer Verbatims **Rating:** 5.0/5.0 stars **Reviewed by:** Alice B. | Senior Manager PM Lead Strategic Product Insights, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Canvs?** I love the AI-assisted stories generated by canvs! It is so easy to use. I can ask the AI feature a question related to my project and data set and it provides a well-written summary. Whether it be related to product attributes, benefits or sentiment, the AI feature is well-developed enough to make sense of my verbatims, in a very short period of time! I've experimented and found that using filters in combination with the AI feature produces valuable summaries to include in my reports. I can export the summaries, or just do a simple cut and paste. **What do you dislike about Canvs?** I do have to make sure that I am using the appropriate filters when I am building out my dataset so that the questions I ask on canvs AI will be based on the corresponding data. It's not necessarily a dislike - just putting in the time to plan which information to include in my data set so that I can uncover rich insights! **What problems is Canvs solving and how is that benefiting you?** Canvs AI saves me time and energy by sorting through hundreds of comments and providing well-written summaries I can use right away. ### 44. Insightful tool with hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Canvs?** How insightful the program is and it's ability to provide a qualitative analysis of large open ended text feedback data. **What do you dislike about Canvs?** When the program is analyzing big bulks of data, it tends to be slow and glitchy to the point that it can become frustrating. **What problems is Canvs solving and how is that benefiting you?** reducing the time it takes our organization to review and actionalize to the vast amounts of open ended feedback we receive. ### 45. Canvs quickly uncovers insights and easily quantifies the qualitative tailored for our industry **Rating:** 5.0/5.0 stars **Reviewed by:** Logan F. | CX Business Analyst P.O.D.S. Moving and Storage, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Canvs?** 1. Canvs has a great AI on its own that is always improving. However, the ability to write rules using easily understandable boolean logic allows the feedback to be categorized exactly the way you want with high accuracy all in one elegant formula. 2. The support team is absolutely amazing! Chat is always available and helpful, but if a deeper discussion is needed Canvs will pull any and all necessary team members to provide details on the platform. 3. I was skeptical of 42 emotions and was used to the traditional positive, neutral, and negative sentiments, but the difference between annoyance and anger or joy and ecstasy provides a humanized detail that resonates with our senior leadership on a more personal level. Having the alternate emotional frameworks allows for a more summarized emotional state if 42 is overwhelming. 4. Not being directly integrated with a survey management program seemed cumbersome at first, but now we see the level of flexibility it provides us when any raw feedback can be uploaded from any platform with an export function. 5. Canvs has showed continuous effort to imrove their product and has added many new key features such as trendline visuals and the ability to re-process your updated rules to past uploads. **What do you dislike about Canvs?** As much as I love writing rules in Canvs, the more complicated the rule is the slower the rule builder becomes, and for me, I tend to feel that lag sooner than I'd like. **What problems is Canvs solving and how is that benefiting you?** Canvs provides our 'why' behind the score better than other text analytic tools in the industry. The amount of manual work this tool saves our company is invaluable. Canvs paints a picture of our customer's voice allowing us to visualize the level of impact a 'code' may be having on the company, region, call center, product, etc. We can better coach our associates, understand customer challenges by segment, and get to the bottom of issues quickly and at a high level without sacrificing the details found in reading open ends. ### 46. variety of features for quick and scalable use **Rating:** 3.5/5.0 stars **Reviewed by:** Ariel B. | Insights Consultant and AI Product Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Canvs?** My favorite feature is the AI Story Assist, which queries your data and is like ChatGPT but your your unique dataset. It provides helpful summaries that explain the data and the key findings in a quick and digestible way. This was a great tool and selling point for our team and clients. It is helpful that Canvs AI also allowed us to upload multiple datasets and we could look at the data at different levels for analysus (total vs question level). It provided graphs with trends and supports findings with callouts. For a complex study with a lot of data we were able to harness it all in one place. **What do you dislike about Canvs?** Some of the UI was not as intutive for me while I was trying to use the platform. Our rep was great and walked me through demos and trials several times. It easy less easy to adjust themes - findings the place to do so and making the changes at first. I also ran into some issues with some of the themes themselves - the themes would play back the question text, instead of findings the areas of interest I needed. It didn't drill down to the level I was looking for, but with some reprocessing we were able to get it much closer. **What problems is Canvs solving and how is that benefiting you?** We need to be able to review and understand open ended data quickly and scalably. We have our own tools but they take longer and need to intake 1 OE at a time. With Canvs we have more speed and can handle more at a time. Our team is also interested in emotion and how that impacts consumers behaviorally. ### 47. Easy-to-use interface, powerful AI tool, great onboarding of new clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Canvs?** The ease with which we were able to get up and running with large data sets for Canvs.AI to start analyzing was very impressive. In addition, Canvs provided training for my team and had a high-touch approach when taking on a new client. The ability to distill 7-8K records of qualitative data into meaningful categories and allow us to start framing up potential solutions and opportunities saved us many, many, person-hours. We were shocked at how much time this saved the team in terms of what it would take to do this manually. We look forward to continuing to use this outstanding platform! **What do you dislike about Canvs?** No downsides per se, but eager to see what future capabilities that Canvs.AI can provide. There are lots of potential ways in which this kind of tool can be used. **What problems is Canvs solving and how is that benefiting you?** It helps us take unstructured data, e.g. open-ended questions in quantitative survey research and organize them into coherent buckets and sub-themes that allow us to make more intelligent decisions as to the "so-what" and "now what". ### 48. CANVS keeps getting better and better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** As our team continues to leverage CANVS, one of the things that is most impressive is the array of features that continue to be added to the platform. The ability to connect social platforms for social content monitoring is really, really easy to use and keeps things easily integrated to our overall process. Another thing that I should point out was how great the onboarding process was and how strongly our team feels supported by our CANVS account team. We're regularly in contact with them to discuss functionality and how to improve our usage of CANVS. It was easy to get started using for our team, and as the features come on board, it continues to be easy to learn how to best leverage them for our projects. Using CANVS in our projects has made a world's of difference. **What do you dislike about Canvs?** I have yet to find anything that I don't like about CANVS and I'm using it on a regular basis. **What problems is Canvs solving and how is that benefiting you?** CANVS does a lot of heavy lifting on the analysis end. It helps us identify areas to probe further and break down large sets of open-ended feedback quickly, allowing us to identify differences by audience and further explore in our analysis process. ### 49. Insightful, but not useful for my purposes **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Canvs?** The timeline aspect, placed into buckets, coincides with other insights. **What do you dislike about Canvs?** Unlikely to be used for my existing reports. **What problems is Canvs solving and how is that benefiting you?** Placing user sentiment into emotion buckets--useful for topline/quick-glance reporting ### 50. Love working with Canvs platform, it is innovative, fun and makes coding easier **Rating:** 5.0/5.0 stars **Reviewed by:** Malki P. | Research Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Canvs?** I like the AI summarizing quickly and efficiently and the overall look of the app **What do you dislike about Canvs?** Uploading a file - sometimes it takes a long time to upload - even 2 hours. When using rules it can take even longer. **What problems is Canvs solving and how is that benefiting you?** Canvs helps us code open text questions quickly and effectively. This saves time in the coding process itself and for getting insights and recommendation to our clients. ## Canvs Discussions - [What is Canvs AI used for?](https://www.g2.com/discussions/what-is-canvs-ai-used-for) - [View Canvs pricing details and edition comparison](https://www.g2.com/products/canvs-ai-canvs/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A27%3A59+-0500&secure%5Bsession_id%5D=42495767-54db-47bc-b0b8-acf3f8671f1f&secure%5Btoken%5D=15cf7381fa8c5e0d0ae3d55c27385852066883e7cb97d18777acbaeb74bef1f9&format=llm_user) ## Canvs Integrations - [Facebook](https://www.g2.com/products/facebook/reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - [Twitter API](https://www.g2.com/products/twitter-api/reviews) ## Canvs Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification **Customization** - Pre-Built Parameterization - Custom Extension **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization ## Top Canvs Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) - 4.6/5.0 (490 reviews) - [Chattermill](https://www.g2.com/products/chattermill/reviews) - 4.5/5.0 (230 reviews)