Canvs Reviews & Product Details

As someone working in social media, I often deal with a high volume of activity, so having a platform that can efficiently and seamlessly analyze the specific data I need is a real asset. Our CSM, Jenna, consistently goes above and beyond whenever we have questions or need help with particular reports. It truly makes a difference to have such a responsive and knowledgeable CSM supporting us. Review collected by and hosted on G2.com.

Recently, I've noticed a few uploads where social comments are coded as something completely unrelated to the actual content of the comment. Review collected by and hosted on G2.com.

An easy way to quantify qualitative data. Makes sense out of amounts of data that would otherwise be impossible to analyze. ASA brings additional layer of analysis. Easy to learn. Great customer support. Review collected by and hosted on G2.com.

Can be a bit costly. To use ASA, it helps to have a bit of existing knowledge on how to use generative AI. This is not a significant problem, however, as one could easily pick up the still, which is used more and more, everywhere. ASA does have more difficulty when summarizing responses to a single question, versus larger picture themes of a customer satisfaction survey. The more data, the better it works. But then it's less helpful when you need to look at specifics. Review collected by and hosted on G2.com.

What I like the most is the confidence that I’m truly understanding what our guests are telling us and not somehow influenced by my biased an previous professional experience (which we know worsens with experiences as we lose the early “freshness” on our perception and ability to notice “the paint stains in the company walls”. Review collected by and hosted on G2.com.

What is not so good is sometimes having the feeling you're dealing with a toddler when trying several approaches and ways of asking the same thing to get the AI to understand what you reaaly want to know. Having suggestions on what to ask next and the way to ask it helps in this.

As for potential risks of using the tool, they could very well be turning managers / analysts a little numb and / or distracted about important, pertinent, revealing opinions of key (yet individualized or very few) guests / customers that get hidden in the “big pool” of all the data. Review collected by and hosted on G2.com.

Canvs has become a huge time-saver in our research process. Its ability to quickly analyze open-ended responses and surface meaningful insights allows us to move from raw data to actionable findings much faster than before.

I also really appreciate the flexibility it offers—being able to customize the analysis through rules, codes, and nets gives us the control we need to tailor outputs to our specific business questions. It’s not a one-size-fits-all tool, and that makes a big difference.

And while Asa (the AI assistant) is still evolving, it’s already proving to be a helpful partner in streamlining workflows and surfacing insights. I’m excited to see how it continues to improve.

On top of that, the support team has been fantastic. Our Customer Success Manager, Kit, has been a standout—she guided us through onboarding with clarity and patience, and continues to be a knowledgeable, responsive partner as we dive deeper into the tool. It’s clear she genuinely wants us to succeed with Canvs, and that makes a big impact. Review collected by and hosted on G2.com.

While Canvs offers a lot of value, there are a couple of areas where it could improve. The platform occasionally experiences lag or crashes, which can be frustrating—especially when I’ve already spent time refining codes or interacting with Asa. It disrupts the flow and sometimes results in lost progress.

There’s also a bit of a learning curve. Some of the more powerful features are not immediately intuitive or easy to find, which can make discoverability a challenge for new users. Once you get the hang of it, it’s great—but getting there takes some effort. Review collected by and hosted on G2.com.

The upsides of using AI for my role is seeing what fans are saying about our different programs. It helps tailor and gather fan feedback for marketing/ promotion and consideration in regards to future seasons. It is also easy to find quotes, tailor the dates for when I want to see the tweets/ posts from and can even filter by which emotion is gathered from the tweet. For my purposes I really use the "Like", "Love", "Enjoy" or "Happy" categories. Seeing what the fans didn't like as much is also helpful in considering the tone, or storylines for future seasons. Review collected by and hosted on G2.com.

I use it solely to search for fan quotes for marketing so outside of that it can be quite confusing to navigate the part of the system I am unfamiliar with. Review collected by and hosted on G2.com.

Canvs AI is an easy to use, fast, and powerful. It unlocks insights that would otherwise be difficult to extract without a ton of manual effort and allows my team to deliver insights in a timely fashion. In addition to the product, the account management and client success team is lovely to work with. They are responsive, thoughtful, and always go the extra mile. Review collected by and hosted on G2.com.

I have no major complaints about Canvs AI. As with other AI tools, if utilized appropriately Canvs will have a positive impact on your research and analytics process. AI coding isn't always perfect, but the Canvs team empowers users with features that allow for re-coding to ensure final outputs are as accurate as possible. The team is also constantly seeking feedback to improve the AI. Review collected by and hosted on G2.com.

There are various text analysis tools out there but what sold us about Canvs was its conversational ASA interface that summarises key themes and can be used to ask specific questions.

It quickly assigns relevant codes to verbatims and enables us to quantify spontaneous qualitative sentiments with robust data. We had specific refinements to the coding framework to customise it to our needs and the team were on hand to guide us through that process.

Our account team at Canvs are extrmely knowledgeable and always on hand to answer questions. We had some technical issues uploading large volumes of tracker data but they took this on and helped us find a solution.

There are other use cases which we've yet to try but look useful, like analysing qual transcripts and social pages. The platform continues to evolve with new and improved functionalities and the team are always taking on feedback on how it could be better. Review collected by and hosted on G2.com.

It can be slow to process when working with larger data sets like global trackers, but any issues are addressed swiftly by the team.

I don't really use the charts and views of the data it creates as default on the project page, I prefer to download the pivot table where I can manipulate the data as I need.

There were some blockers with integration from our side which needed to be resolved - registration emails and downloads were blocked, and our need to cleanse PII data from responses before uploading meant we couldn't implement their functionality to pull responses directly from Qualtrics. This adds a manual upload process every wave which can be time consuming for multiple surveys. Review collected by and hosted on G2.com.

It's definitely better than doing what I was doing, which was reading OE comments to code or trying to use Chat GPT on a free version and after I cleaned or scrubbed everything. They recently released an AI summarizing feature which works OK enough? Review collected by and hosted on G2.com.

They had an auto-renewal clause that caught us off guard, and we ended up locked into another year even though we didn’t really need the tool anymore. Since I’m an analyst, I didn’t dig into the contract details myself—my skip-level manager signed it—and the clause was never mentioned verbally, just buried in the paperwork. I wish they had called it out on a call at some point. The whole situation was uncomfortable and frustrating because I just wanted to use the tool for analysis, but instead I got pulled into the contract mess. So, just a heads-up: their renewal requires a full 60 days’ notice for baling, which feels pretty unreasonable.

Other than that, the analysis itself was so-so. Sometimes it worked well, but other times it felt like it required too much tinkering and not enough human interpretation of the data. I'd also say the visuals were pretty lacklaster. Review collected by and hosted on G2.com.

I love the legacy TV data offered by Canvs AI. The rankers provides a great story on how our content performs compared to our competitors. There are great filters that gets really granular which is helpful when looking at very specific genres such as "competition reality". The campaigns tab comes in handy when we have major tentpole campaigns where we have to analyze a large amount of verbatims at once. Canvs AI specifically is a great complement to the campaign feature when we need to analyze data beyond certain social platforms. Asa 2.0 has also been extremely helpful when I want some high level overview of the data I uploaded. Customer support has been extremely efficient and proactive. Review collected by and hosted on G2.com.

The main downside is how Canvs TV Data is limited to Twitter only and the general lack of support for TikTok and unauthorized Instagram profiles. You have to manually export comments from these sources unlike Facebook and YouTube, where the tool can automatically analyze comments after you copy and paste the link to a post. It is nice that Canvs AI still gives you the option to analyze posts from TikTok and Instagram so all the data lives on one platform. Review collected by and hosted on G2.com.

What I like best about Canvs AI is its ability to analyze key themes from open-ended responses—especially when dealing with a large volume of short answers. It can surface meaningful insights in just minutes, saving me hours or even days of manual analysis. Review collected by and hosted on G2.com.

What I dislike about Canvs AI is that its filtering capabilities are limited. For example, I’d like to filter by a specific multiple-choice response and then view the open-ended themes just for that subset—but the tool doesn’t handle this well. The AI tends to analyze the entire dataset rather than applying filters accurately, which makes it harder to get targeted insights. Review collected by and hosted on G2.com.