Canvs Features
Feedback Management (3)
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Tagging
Tag content to organize and assign to specific departments or categories
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Segmentation
Break down a population of users by demographics, sequence actions, time, and able to build custom segments.
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Custom Reports and Dashboards
Allows users to easily build customized reports and dashboards.
Feedback Analysis (3)
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Thematic Analysis
Identifies key phrases, themes, and patterns within a given text
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Sentiment Analysis
Outputs the sentiment (positive or negative) of a given text
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NPS/CSAT Scoring
Measures and reports on NPS, CSAT, or other metrics over time
Feedback Sources (4)
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Online Reviews
Analyzes feedback from online reviews
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Surveys
Analyzes feedback from surveys through built-in survey features or integrations with survey tools
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Social Media
Analyzes customer feedback from social media
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Customer Service Channels
Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat
Setup (4)
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Integration
Provides the ability to import data from a variety of sources and in multiple data formats.
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Maintenance
Consistently maintains, updates, and tests data sources to ensure quality.
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No-Code
Allows users to analyze data easily without the need to code.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Data (4)
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Security
Ensures privacy and security of customer data.
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Data Visualization
Visualizes text data through charts and graphs.
Real-Time Data
Receive data and information in real time
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
Analysis (14)
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Automation
Automates back-end technical manual processes.
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Named entity recognition
Identifies entities such as organization, person name, location, etc
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Keyphrase Extraction
Extracts keyphrases to determine patterns and themes within text.
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Topic Analysis
Automatically identifies and organizes text based on topic or subject matter.
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Sentiment Analysis
Utilizes sentiment analysis to capture user feedback.
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Language Identification
Identifies the language in which text was written in.
Multi-Language
Manage and support multiple languages
Trend Analysis
Review data from past periods to reveal recurring tendencies and predict future performance
Text Analysis
Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc
Qualitative Comparative Analysis
Statistical Analysis
Apply statistical/mathematical models to sets of data
User Research Analysis
Analyze and gain insights into user experience
Ad hoc Analysis
Quantitative Analysis
Customization (2)
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Pre-Built Parameterization
Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions.
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Custom Extension
Allow user to add custom functions to Analysis capabilities
Generative AI (5)
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AI Text Generation
Allows users to generate text based on a text prompt.
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AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
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AI Text Generation
Allows users to generate text based on a text prompt.
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AI Text Summarization
Condenses long documents or text into a brief summary.
Additional Functionality (29)
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Activity Tracking
Track and document all activities across devices, networks, and other systems
Data Collection
Process of gathering, measuring, and analyzing accurate data
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Predictive Analytics
Predict future data based on historical data sets
Computer Assisted Coding
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Real-Time Analytics
Analyze and gain insights into data in real-time
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Data Import/Export
Import and export data to and from software applications
Mixed Methods Research
Combining elements of both quantitative and qualitative data to conduct research
Website Analytics
Track and analyze information regarding website visitors
Multimedia Support
Supports various file formats
Media Analytics
Categorization/Grouping
Organize and group data or items based on various criteria
Data Storage Management
Manage and store data in a database
Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Single Sign On
Allow users to access multiple services after entering their login credentials once
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Annotations
Highlight content and/or make notations about parts of content
Customizable Branding
Add customized logos and colors to align with company branding
Data Coding
Processing and organizing collected information to a set of meaningful and cohesive categories for further analysis
Multiple Data Sources
Allows users to manage data from a number of sources
API
Application programming interface that allows for integration with other systems/databases
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Customizable Reports
Alter the layout and content of reports



