--- title: Canvs Reviews meta_title: 'Canvs Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 147 reviews by the users' company size, role or industry to find out how Canvs works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 147 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Canvs Reviews **Vendor:** Canvs AI **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.3/5.0 **Total Reviews:** 147 ## About Canvs Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience. ## Canvs Pros & Cons **What users like:** - Users commend the **ease of use** of Canvs AI, appreciating its intuitive interface and seamless navigation for analysis. (21 reviews) - Users praise the **AI-driven insights** of Canvs, providing tailored feedback and enhancing customer experience efficiently. (14 reviews) - Users value the **insight generation capability** of Canvs, making it easy to extract key themes from data efficiently. (14 reviews) - Users value the **responsive and knowledgeable customer support** from Canvs, enhancing their experience and efficiency. (12 reviews) - Users find Canvs to be **incredibly helpful** and effective in simplifying complex coding tasks and generating insights. (12 reviews) - Users value the **insightful analysis** provided by Canvs, enabling quick and efficient extraction of key themes from feedback. (12 reviews) - Sentiment Analysis (8 reviews) - Time-Saving (8 reviews) - Improvement (7 reviews) - Categorization (6 reviews) **What users dislike:** - Users find the **AI's filtering capabilities limited** , making it difficult to obtain targeted insights from specific responses. (5 reviews) - Users find the **accuracy in categorization** of Canvs lacking, leading to difficulties in obtaining targeted insights. (5 reviews) - Users experience **slow performance** when processing larger datasets, leading to frustrating delays during data analysis. (5 reviews) - Users experience **software instability** with Canvs, often encountering glitches and slow performance during data analysis. (5 reviews) - Users face **accuracy issues** with Canvs, often requiring manual adjustments to correct misclassifications and inconsistent insights. (4 reviews) - Users experience **AI inaccuracy** with Canvs, encountering difficulties in filtering data and obtaining targeted insights. (4 reviews) - Users face **filtering issues** that complicate data mining and lead to a confusing experience with Canvs. (4 reviews) - Export Limitations (3 reviews) - Users highlight **limitations in data processing and learning capabilities** , hindering effective analysis and customization for their needs. (3 reviews) - Upload Issues (3 reviews) ## Canvs Reviews ### 1. Amazing Software for Consumer Empathy **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh M. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2023 **What do you like best about Canvs?** Canvs.ai, one of the things that set it apart is its emotion analysis capabilities. The platform can accurately categorize and analyze the emotions expressed in social media content. This feature is particularly useful for businesses like us who are looking to understand their audience's sentiments. **What do you dislike about Canvs?** As such nothing but I think the model needs to learn more and can get better with more data flowing. Else it's perfect in terms of understanding sentiments. A slight improvement in support will be helpful. **What problems is Canvs solving and how is that benefiting you?** It helps businesses to understand the sentiments and get insights from them and it helps to make emotional data-driven decisions like humans. Best part it you can analyze text, social campaigns, and OTT content too. ### 2. AI Filers are amazingly accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Michael B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Canvs?** Canvas AI's filters are excellent for finding answers based on subjects and emotions. It helps me save time when analyzing open ended responses and provides accurate perceptions of participants feelings. **What do you dislike about Canvs?** It is unfortunate that Canvs AI does not include bulk data analysis feature. To have everything, we need data analysis in one place. It would be really helpful if they provided this feature packet with Canvs AI. **What problems is Canvs solving and how is that benefiting you?** I can vetter comprehend participant options of a product, service or brand tanks to Canvs AI. It has revolutionized my market research and provides me with priceless insights into their emotions. ### 3. Using AI in never before imaged ways! **Rating:** 5.0/5.0 stars **Reviewed by:** Sejal M. | Software Engineering Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Canvs?** I really like how Canvs AI allows for creating use cases in all types of industries, such as branding, tv programs, and even social media campaigns. There are even different features depending on the type of industry. **What do you dislike about Canvs?** The only thing I dislike is how all the prices are listed as contact us, which is not very helpful for people who want to test out a short-term subscription to try out some features. **What problems is Canvs solving and how is that benefiting you?** Canvs is eliminating the need for as much human interaction and leveraging technology, specifically AI language models which helps users see a faster analysis of any text they want to input. ### 4. Customer friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Harish J. | Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Canvs?** Solutions offered to any customer irrespective of their business domain **What do you dislike about Canvs?** UI can be made more Jazzy that will attract more customers **What problems is Canvs solving and how is that benefiting you?** Used this product in sentiment analysis POC project ### 5. Good tool, easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2023 **What do you like best about Canvs?** I like that I can upload some data and quickly get back some insights. I also like that I can ask the AI questions **What do you dislike about Canvs?** Havent explored enough to find any dislikes **What problems is Canvs solving and how is that benefiting you?** Question on the social sentiment among comments left on our brand account pages ### 6. Influencer Marketing Sentiment Analysis **Rating:** 3.0/5.0 stars **Reviewed by:** Taylor B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Canvs?** Setting up surveys is fairly simple and generates quick and basic results. I am usually able to share screenshots directly from the site in my reports when sharing basic data **What do you dislike about Canvs?** Playing aroud with the results is tricky. Aside from simple emotional responses or topics, setting up new codes is not a simple task and I am not always confident in the results. **What problems is Canvs solving and how is that benefiting you?** Measuring the sentiment of comments on influencer campaign content. It is able to provide me with a basic overview of the feelings of comments and commonly used words. ### 7. Great tool for social listening **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Canvs?** Easy to get social sentiment around key TV shows **What do you dislike about Canvs?** It doesn't have all social metrics that you may want for robust social reporting **What problems is Canvs solving and how is that benefiting you?** Canvs AI helps me get a pulse of how viewers are feeling about a TV show that my company produces ### 8. Canvs, in the scope of Open End Text Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Furkan O. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Canvs?** I like the story assist tool, which helps to quickly analyze main themes within columns - with respect to cuts in other columns. **What do you dislike about Canvs?** The story assist tool needs more explanation in the aspect of smart sampling, as I'm afraid this may be causing some data loss during analysis process. **What problems is Canvs solving and how is that benefiting you?** I'm specifically using Canvs for Open End text analysis with Story Assist tool, it helps me to understand text responses quickly with respect to categories in other columns. ### 9. AI Text Analysis Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Allan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Canvs?** Easy to categorize and group open-ended responses. The emotion analysis capability is phenomenal. Relatively easy to set up surveys and generate results. **What do you dislike about Canvs?** The AI is not perfect, so quite a bit of manual input is required to ensure you get the results you so desire. The support is a little wanting. **What problems is Canvs solving and how is that benefiting you?** Unsorted data is difficult to make sense of, so Canvs AI precisely helps us to make sense of the data we gather so as to make better decisions ### 10. Way easier than manual coding! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra F. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Canvs?** I love that you can upload thousands of responses and quickly see the key themes and emotions that float to the top... I like the ability to see the open-ends that correspond with each topic, emotion, etc. I also like that statistically significant differences between groups will be noted and that you can filter the results by key groups of interest. **What do you dislike about Canvs?** Product updates I'd like to see: - Bar charts that allow you to compare topics, emotions, etc. across different demographic groups - The ability to combine topics and, of equal importance, undo that combination, with only a few clicks **What problems is Canvs solving and how is that benefiting you?** Using Canvs AI allows us to parse through thousands and thousands of open-ends without manually reading through every response, which saves time and money. ### 11. Canvas AI **Rating:** 4.0/5.0 stars **Reviewed by:** Koustav K. | SDE, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Canvs?** I like the way it uses AI to optimise the digital content. Second I like customisation based on age and interests. Third I like ad performance, with AI it leads to better performance. **What do you dislike about Canvs?** As it uses AI, it doesn't always give new ideas. Also the large time it takes to generate the response. **What problems is Canvs solving and how is that benefiting you?** Canvas AI is solving the problem of inefficiencies in digital advertising. The way it is using AI for better option and filters to create the ad is what I am liking. ### 12. open-ended text from surveys, product reviews, and social media into actionable knowledge. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Canvs?** Gain knowledge about the product reviews and surveys in an easy way. Canvs uses AI automation to categorize, classify, and analyze the meaning & sentiment of verbatim text so you can turn your research Achilles heel into your greatest insights strength, all while saving hours in valuable research time. **What do you dislike about Canvs?** I live mist of the features in it. Nothing to dislike from this product **What problems is Canvs solving and how is that benefiting you?** Don’t leave open ends behind in your move to agile research. Open-ended text is notoriously time-consuming to analyze thoroughly, forcing you to compromise. Canvs allows you to analyze open ends in seconds. A powerful but intuitive insights dashboard makes it possible to explore, filter and pivot the data and produce stunning visualizations or full data exports. ### 13. Best Text Analysis Tool in Industry **Rating:** 4.5/5.0 stars **Reviewed by:** Azaruddin S. | Senior SEO Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Canvs?** It saved us tons of time with use of AI. It provides the best filters and analyzes emotions very accurately. **What do you dislike about Canvs?** Cultural influence can be improved, and payment plans can be more flexible. **What problems is Canvs solving and how is that benefiting you?** This software has delivered the best result with text analysis with the help of NLP(Natural language Processing). We like their features and support. ### 14. Best tool for content creators **Rating:** 5.0/5.0 stars **Reviewed by:** Arshiya K. | Marketing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Canvs?** It can be used by content creators, for business purpose etc. There are so many options to play with like edit the images, add lot of effects and create images from audio etc. **What do you dislike about Canvs?** It's all good... They are improving so no worries **What problems is Canvs solving and how is that benefiting you?** In today life we needs apps like these to make our life easier. As a content creators it solves my problems ### 15. very easy to use quick and effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Canvs?** that its creative and the free version provides alot of great features, I felt it was easy to use and there were no flaws that I could think about off the top of my head. **What do you dislike about Canvs?** Currently there isnt any flaws Ive found with it and ive been using it for around a month which is probably a good thing lol, quick and easy to use I cant stress that enough **What problems is Canvs solving and how is that benefiting you?** The AI story assist has done wonders in helping me understand how companies are talking and what verbiage they are using when talking about their specific company ### 16. Recommended for software consumer behavior analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2023 **What do you like best about Canvs?** Canvas AI is very useful for consumers through the use of AI tools analytics. It features market and promotion-based tools in Canvas. It collects data from consumers and analyzes the significance of consumer needs. **What do you dislike about Canvs?** There might be a language barrier in Canvas AI. It could be very complicated for new users to use. Its version might change features, so it could be complicated for consumers. **What problems is Canvs solving and how is that benefiting you?** It provides data in a visual format of consumer analysis. It provides market analysis data for business growth and improvement of negative feedback points. It is based on an open-ended platform. ### 17. The best insight AI **Rating:** 4.5/5.0 stars **Reviewed by:** Mihammed T. | Sr. Software Eng., Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2023 **What do you like best about Canvs?** From my experience Canvs AI is the best analysis ai for open ended text it allows you to get powerful insights which leads to accurate decisions. **What do you dislike about Canvs?** Till now it's all good with the perfect customers support. **What problems is Canvs solving and how is that benefiting you?** It takes thousands of talk and convert it to understandable point of view, to make a good move. ### 18. For creating our brand marketing newsletter **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Canvs?** No matter what you give the prompt, you end up getting appropriate results. And directly modified as per final needs. cuts down on designing time and finding inspiration becomes easy! **What do you dislike about Canvs?** Most of them are available under pro version. Would be great to have a more of freemium features and can makes people make better choice in investing on the product **What problems is Canvs solving and how is that benefiting you?** We have a restaurant which requires frequent marketing templates to enhance the business accordingly and canva makes it easier to design and find inspiration along! Would be a game changer! ### 19. It works for what you need it to **Rating:** 2.5/5.0 stars **Reviewed by:** Michael S. | Back house, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Canvs?** The ability to customize all aspects of my work. **What do you dislike about Canvs?** You have to pay for feautres that should be free by other applications standards. **What problems is Canvs solving and how is that benefiting you?** We don't necessarily have problems our company just wanted to try it out. ### 20. Experience with tool for cusdev **Rating:** 4.5/5.0 stars **Reviewed by:** Ihor B. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Canvs?** Discovering Canvs AI as a tool for customer discovery and it was good **What do you dislike about Canvs?** Great tool for customer discovery. I was happy with my experience. **What problems is Canvs solving and how is that benefiting you?** it helped me to map our customer support tickets ### 21. Great way to extract YouTube comments! **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen M. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Canvs?** Canvs AI provides the ability to easily extract YouTube comments. You can easily look at key moods/topics and create a word cloud. It's actually pretty fast, too. **What do you dislike about Canvs?** It's a little bit unclear what goes into the way moods are determined from the comments. With that said, it provides some nice additional context for analysis! **What problems is Canvs solving and how is that benefiting you?** There is a need to understand what fans are saying about YouTube videos. This tool does a good job to get some qualitative analytics. ### 22. Incredibly Accurate Sentiment **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Canvs?** The accuracy of the sentiment classification is the best I've seen. **What do you dislike about Canvs?** I have to manually collect and input comments when analyzing social conversation. **What problems is Canvs solving and how is that benefiting you?** The sentiment classification is terrible in Brandwatch. Canvs helps provide more accurate sentiment. ### 23. Sr. Director Research & Insights, Retail Advisory **Rating:** 5.0/5.0 stars **Reviewed by:** Cathy W. | Senior Director Research & Insights, Advisory Retail Delivery, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Canvs?** Canvas AI is easy to use. It is also repeatable, taking the human factor out of coding, making it possible for OEs to become benchmarks in research. Also, with Canvas you can now get the sentiment in OEs which is great, our clients like the read on emotional and traditional comments. It adds more "qualitative" insights to the quantitative data. **What do you dislike about Canvs?** Honestly, I have not found anything I truly dislike. When I have suggestions for improvement, the Canvas team listens and works to make it better. **What problems is Canvs solving and how is that benefiting you?** Canvas AI is making it possible for us to have more OEs in our quantitative studies since it is more affordable for coding. The coding is done quickly, and more accurately and we believe the results. ### 24. A tool for finding out what people are saying about your product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Canvs?** It uses everything from social media to product reviews and survey texts to craete actionable data about your audience, segments, and what works/doesn't work for them **What do you dislike about Canvs?** It feels a bit like a non-essential product, in that AI-driven analytics can be offered by other platforms too **What problems is Canvs solving and how is that benefiting you?** Finding out what audience and various segments are saying about the product across sources, like social media, surveys, reviews. Helps save time ### 25. its a time saver for analysing unstructured data and an innovative platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Canvs?** Hugely efficient and it goes way beyond sentiment into advanced emotion analysis. The team are excellent to work with. The platform is continually developing e.g. auto-translation **What do you dislike about Canvs?** there isn't anything i dislike. the AI platform and team are great **What problems is Canvs solving and how is that benefiting you?** It enables me to analyse unstructured data/text quickly and cost-efficiently and with a clear and easy to interpret output/insight report that is actionable. The flexibility of the platforms means I can do simple/quick analysis or more complex analysis for tracking. With the auto-translate option, text from multiple languages can now be uploaded and easily translated and analysed - a real-time saver. ### 26. Great tool, always improving, still needs work. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Canvs?** The "Highlights" Canvs gives based on the data/filters you set is probably my favorite part. With the right filters Canvs can quickly tell you "Florida had 5x more *comment topic* than the average of all other states". Canvs is also pretty quick. If you are someone who doesn't have time for comment coding, this is a great tool because almost every file I've uploaded, Canvs has analyzed within 10-20 minutes. The people I've worked with at Canvs have been super kind & willing to help. Canvs is always working to make their tool better. **What do you dislike about Canvs?** The AI needs a lot of help to truly understand what customers are saying (especially if you are not in one of a dozen or so pre-selected industries that Canvs has tailored their AI toward). Canvs gives you the ability to write rules, but this functionality is a little clunky. For starters, you can write rules when looking at a dataset and it will automatically apply those rules, BUT... once a rule is written, any edits made to it will not be applied to the current dataset. So then you have to contact Canvs support to delete out that dataset and the re-upload the dataset (waiting the 10-20 minutes for Canvs to analyze) and then apply the rules again. As you can imagine, this is a little painful because you may have to do this several or more times before you get the rules the way they need to be. Beyond this issue, I've discovered that some of the rules aren't even catching some of the items they are meant to. I know that an AI can't be perfect, but some of the topics, nets & codes that Canvs creates or leaves off also are hard to overlook. **What problems is Canvs solving and how is that benefiting you?** Currently, our customers are self-selecting the reasons why they gave us a certain NPS prior to then giving us their comments. We originally were attracted to Canvs for the emotional state application, to add that extra level of insight. Canvs has also helped me identify some correlations that I may not have seen on my own. ### 27. Great emotional insights from Open-ends make analysis easy **Rating:** 4.0/5.0 stars **Reviewed by:** Brooke S. | Research Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Canvs?** I really like the ability to upload large amounts of open-ends and have it sort into response types (excited, happy, dislike, etc) which makes it easy to find the exact OE needed. **What do you dislike about Canvs?** There isn't much I dislike from what I have used! Perhaps some of the tags can be a bit unclear on why they decided on certain theme assignments. But other than that, no issues! **What problems is Canvs solving and how is that benefiting you?** We don't have a ton of time to spend going through open-ends for presentations, so Canvs AI makes it much easier to find the quotes we need for our specific reports. ### 28. powerful analytics tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2023 **What do you like best about Canvs?** the comprehensive analysis of social media conversation it helps me develop a good insight into customers needs **What do you dislike about Canvs?** The reading of customer emotions isn't the best feature. It still has a lake of ability **What problems is Canvs solving and how is that benefiting you?** Understand the audience awareness of the brand ### 29. building hypothesis with Canvs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Canvs?** I used this tool to build hypothesis about our users' behaviour **What do you dislike about Canvs?** maybe missing some integrations. but overall it was great. **What problems is Canvs solving and how is that benefiting you?** analysing our users' feedback and their processing ### 30. Interesting insights, but sometimes certain shows aren't available **Rating:** 3.5/5.0 stars **Reviewed by:** Kayla D. | Research Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Canvs?** The interface is easy to learn and use. I like being able to see sentiment when looking at shows and what drives that. **What do you dislike about Canvs?** Sometimes the shows don't have consistent naming. For example,The Oscars are under that name one year whereas a different year they're under the Academy Awards, so it can be confusing what needs to be typed in. **What problems is Canvs solving and how is that benefiting you?** Canvs helps us see how the audience is reacting to big award shows and seeing what talent drove positive sentiment. ### 31. Good one **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Canvs?** Ease of use and at the right place of usage **What do you dislike about Canvs?** Could be more better and automatically suggest **What problems is Canvs solving and how is that benefiting you?** Graphic design ### 32. An excellent experience with both the product and the team. **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa M. | Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Canvs?** I love how easy it is to navigate the platform, especially for beginners. **What do you dislike about Canvs?** Sometimes the program can take a long time to run text analysis, so it is hard to plan your work day around. Will it take 30 minutes or 4 hours? (I know file size effects this, but still struggle to gauge the time) **What problems is Canvs solving and how is that benefiting you?** It is helping my team gain an understanding of open end responses much faster and connect some emotions to the responses. ### 33. Helpful to Quickly Gather Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Canvs?** Canvs makes analyzing a lot of data quick and easy. The ability of Canvs to "bucket" things by real-world language is super helpful. **What do you dislike about Canvs?** Canvs can be a little frustrating when (in my business) a lot of the data is bucketed into generic topics, like "film" or "nothing". Canvs has also gone through a lot of changes recently that aren't that easy to keep up with on your own or are super intuitive. **What problems is Canvs solving and how is that benefiting you?** We receive thousands of open-end responses and it would take a lot of time, effort, and money to try and analyze them manually. Canvs allows us to quickly find trends, issues, or benefits to help market a product. ### 34. Top Notch Customer Service for Insightful Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Canvs?** Canvs gives you insights at your fingertips, analyzing how consumer verbatims fit into a larger quantitative dataset. I love the highlights feature that helps extract meaningful tidbits of information to help build a story around the data. **What do you dislike about Canvs?** I dislike that we are limited to 50 columns of data. I could use even more. **What problems is Canvs solving and how is that benefiting you?** Canvs AI helps solidify the story behind the data in my mind so I can create better outputs for my clients. My clients love the information that Canvs AI makes very accessible to me. Crosstabs in a cinch, Boolean logic to filter, it's a great platform! ### 35. Multipurpose emotions breakdown tool with among the best entertainment text analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Canvs?** The text analytics and topic breakdown are among the best for entertainment purposes, like for movies and shows, in the industry. I also enjoy the ability to quickly look at any given show, movie, or video asset on YouTube and see how well or not well it's being recieved. All of this coupled with the ability to share dashboards without logins required saves me a lot of time. **What do you dislike about Canvs?** I wish the text analytics were more nuanced but it gets me more than halfway there so it's good enough. The ability to filter for a longer date range for video assets on YouTube is also next to impossible. **What problems is Canvs solving and how is that benefiting you?** It helps solve "sentiment" related questions and gives me the ability to quickly create benchmarks and compare against other movies and shows, regardless of which company they are from. The open-ended text analytic tool is also extremely helpful for quickly understanding survey responses. ### 36. Canvs API Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Wilfredo N. | Director Of Software Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Canvs?** Our Canvs AI API integration enables us to give our customers actionable insights by creating SMS Surveys within our application **What do you dislike about Canvs?** They have been improving their testing environment **What problems is Canvs solving and how is that benefiting you?** Provide our customers a way to analyze open ends from SMS surveys the send their consumer ### 37. I like it for certain projects but don't find myself using it a lot **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Canvs?** Getting a big picture view of large open-end data sets. We use it almost exclusively to analyze open-end responses in surveys, and when there's a lot to go through it's much easier to do it through Canvs. **What do you dislike about Canvs?** Sometimes it doesn't capture the nuances in the language and the coding ultimately isn't that helpful for our purposes, which is identifying common themes. **What problems is Canvs solving and how is that benefiting you?** It's helping us identify what things audiences like and dislike in our TV shows by analyzing open-ends. ### 38. I used Canvs to look through open ends which should be removed based on quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Canvs?** I like that it saved me a lot of time and that it was really accurate in flagging the responses that should be removed **What do you dislike about Canvs?** I didn't dislike anything. I really liked how user friendly it was. There wasn't anything that I didn't like. **What problems is Canvs solving and how is that benefiting you?** It's solving the amount of time that I would spend on open end cleaning. Especially for surveys that have multiple open ends ### 39. innovative & reliable open end analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Canvs?** easy to use, comprehensive functionality, makes analyzing open end verbatim or unstructured data significantly quickly **What do you dislike about Canvs?** can be hard to get started as there are so many capabilities, but the canvs team provides great training & support **What problems is Canvs solving and how is that benefiting you?** whenever i have open-ended data from my traditional quant surveys, reading through the responses takes a lot of time and reporting on those themes can be a long task. Canvs helps speed up the process by not only automating the codes & topics, but it also adds emotional sentiment analysis too, for an even deeper view on what my survey results mean. ### 40. Using Canvs is effortless and seamless, which makes analysis so much quicker **Rating:** 5.0/5.0 stars **Reviewed by:** Monika S. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Canvs?** How intuitive the platform is to use and how quickly it delivers the results **What do you dislike about Canvs?** There is no such thing that i dislike about the Canvs but I would like it to work on other types of documents and data **What problems is Canvs solving and how is that benefiting you?** Mostly, i analyse all the data gathered. It helps me to determine the key themes and topics and look through each with association to the feelings that people expressed ### 41. Insightful but non-intuitive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Canvs?** Searching keywords to help make net codes. Interesting to have emotions associated. Ability to change multiple open ends' codes at one time. **What do you dislike about Canvs?** AI is unable to group some codes into the correct nets, for example if a topic may become a code but the positive/negative association to the topic is not included. **What problems is Canvs solving and how is that benefiting you?** Ability to change the codes myself ### 42. Good but could be better! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Canvs?** Having the themes generated and key insights highlighted has been helpful when parsing through many open ends! **What do you dislike about Canvs?** Feels a bit hard to navigate even after a few trainings and hours poking around. **What problems is Canvs solving and how is that benefiting you?** Cutting down on analysis time so we can spend time better refining insights ### 43. Informative and Clear Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Canvs?** I found the system to be user friendly for almost anyone on our team. **What do you dislike about Canvs?** It could use some improvments on the technical side. The interface is good but can be improved. **What problems is Canvs solving and how is that benefiting you?** Gathering data and helping oragnize our data. ### 44. CANVs is east to use and codes open ends. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Canvs?** User-friendly, allows to edit and change tags **What do you dislike about Canvs?** Difficult to export data and information **What problems is Canvs solving and how is that benefiting you?** Easily codes open ends and consumer comments ### 45. Really Intuitive and Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Canvs?** It's definitely a time saver! I love being able to see the themes at a glance **What do you dislike about Canvs?** Sometimes I would describe the UX as a bit clunky and I would like the exports to perhaps be a bit more easy **What problems is Canvs solving and how is that benefiting you?** Qualitative analysis and auto-coding of survey answers ### 46. Helpful, Insightful, Useful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Canvs?** I like how Canvs AI can aggregate and analyze closed-data with open-ended data. That functionality is very unique. **What do you dislike about Canvs?** Customer service was slow to respond and there we often lapses without hearing a response to questions. **What problems is Canvs solving and how is that benefiting you?** Being able to compare closed-ended data to open-ended data ### 47. Great tool for analyzing large volume of text data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Canvs?** Easy to use website tool/interface, speed of analysis **What do you dislike about Canvs?** Want the ability to easily add/import/create weights and then export weighted data and coded responses back out for further analysis **Recommendations to others considering Canvs:** Test it out to see if it meets your specific needs **What problems is Canvs solving and how is that benefiting you?** Quicker turnaround on large volumes of survey data allow for faster reporting and using data for key business decisions. ## Canvs Discussions - [What is Canvs AI used for?](https://www.g2.com/discussions/what-is-canvs-ai-used-for) - [View Canvs pricing details and edition comparison](https://www.g2.com/products/canvs-ai-canvs/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+07%3A36%3A07+-0500&secure%5Bsession_id%5D=65c49906-8238-4a6f-aaf9-b1dff973b269&secure%5Btoken%5D=cc023c4a47ae2d64fe4beda3171c77f279d3a169623a45b70791f0cb963fa263&format=llm_user) ## Canvs Integrations - [Facebook](https://www.g2.com/products/facebook/reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - [Twitter API](https://www.g2.com/products/twitter-api/reviews) ## Canvs Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code - Third-Party Integrations **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization - Real-Time Data - Visual Analytics **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Multi-Language - Trend Analysis - Text Analysis - Qualitative Comparative Analysis - Statistical Analysis - User Research Analysis - Ad hoc Analysis - Quantitative Analysis **Customization** - Pre-Built Parameterization - Custom Extension **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Monitoring - Activity Tracking - Data Collection - Access Controls/Permissions - Predictive Analytics - Computer Assisted Coding - Activity Dashboard - Real-Time Analytics - AI Copilot - Reporting & Statistics - Data Import/Export - Mixed Methods Research - Website Analytics - Multimedia Support - Media Analytics - Categorization/Grouping - Data Storage Management - Feedback Management - Tagging - Collaboration Tools - Single Sign On - Drag & Drop - Annotations - Customizable Branding - Data Coding - Multiple Data Sources - API - Search/Filter - Customizable Reports ## Top Canvs Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Chattermill](https://www.g2.com/products/chattermill/reviews) - 4.4/5.0 (236 reviews) - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) - 4.6/5.0 (503 reviews)