--- title: Canvs Reviews meta_title: 'Canvs Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 147 reviews by the users' company size, role or industry to find out how Canvs works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 147 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Canvs Reviews **Vendor:** Canvs AI **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.3/5.0 **Total Reviews:** 147 ## About Canvs Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience. ## Canvs Pros & Cons **What users like:** - Users commend the **ease of use** of Canvs AI, appreciating its intuitive interface and seamless navigation for analysis. (21 reviews) - Users praise the **AI-driven insights** of Canvs, providing tailored feedback and enhancing customer experience efficiently. (14 reviews) - Users value the **insight generation capability** of Canvs, making it easy to extract key themes from data efficiently. (14 reviews) - Users value the **responsive and knowledgeable customer support** from Canvs, enhancing their experience and efficiency. (12 reviews) - Users find Canvs to be **incredibly helpful** and effective in simplifying complex coding tasks and generating insights. (12 reviews) - Users value the **insightful analysis** provided by Canvs, enabling quick and efficient extraction of key themes from feedback. (12 reviews) - Sentiment Analysis (8 reviews) - Time-Saving (8 reviews) - Improvement (7 reviews) - Categorization (6 reviews) **What users dislike:** - Users find the **AI's filtering capabilities limited** , making it difficult to obtain targeted insights from specific responses. (5 reviews) - Users find the **accuracy in categorization** of Canvs lacking, leading to difficulties in obtaining targeted insights. (5 reviews) - Users experience **slow performance** when processing larger datasets, leading to frustrating delays during data analysis. (5 reviews) - Users experience **software instability** with Canvs, often encountering glitches and slow performance during data analysis. (5 reviews) - Users face **accuracy issues** with Canvs, often requiring manual adjustments to correct misclassifications and inconsistent insights. (4 reviews) - Users experience **AI inaccuracy** with Canvs, encountering difficulties in filtering data and obtaining targeted insights. (4 reviews) - Users face **filtering issues** that complicate data mining and lead to a confusing experience with Canvs. (4 reviews) - Export Limitations (3 reviews) - Users highlight **limitations in data processing and learning capabilities** , hindering effective analysis and customization for their needs. (3 reviews) - Upload Issues (3 reviews) ## Canvs Reviews ### 1. Powerful text analytics tool that helps us unlock insights from unstructured text data **Rating:** 5.0/5.0 stars **Reviewed by:** Erick S. | Director, Social Intelligence, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Canvs?** Canvs AI is easy to use and delivers text analytics solutions that meet many of our needs as a media company. Canvs TV provides us with near real-time insights on how audiences on social perceived our family of TV & Streaming brands, content, charachters and talent, all with helpful contextualization against the rest of the industry. Canvs AI and campaigns functionalities give us the flexibility to bring our own data to the platform to add necessary structure to our campaign analysis and ad-hoc text analytics needs. **What do you dislike about Canvs?** Canvs AI could benefit from some data diversification on the TV & Streaming side (bring in sources like Reddit, Reviews, Forums) and broaden coverage to include genres like Sports. This is a limiation they address through their bring your own data solution and it is noteworthy that the Canvs team is very transparent about their capabilities and makes significant effort to address client's unmet needs. **What problems is Canvs solving and how is that benefiting you?** Provides a structured way to analyze TV & Streaming conversation and easy to use bring your own data text analytics solution. Gen AI capabilities make analysis of large volumes of unstructured data much easier on analysts. ### 2. Streamlining Qualitative Analysis with Canvs **Rating:** 5.0/5.0 stars **Reviewed by:** William L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Canvs?** Handling open-ended survey responses has always been a bit of a headache, whether we did it ourselves or outsourced it, both taking up time or budget. With Canvs, we get quick insights, all organized and easy to filter. It connects easily with popular survey platforms which is a plus. I especially like the AI Story Assist feature that helps summarize the data into insights or answer specific queries – really handy. It’s also pretty straightforward to start using, and whenever we’ve hit a snag, their support team has been on the ball and very helpful. We’ve been using Canvs daily for our surveys and even for some transcripts. **What do you dislike about Canvs?** It does handle qualitative transcripts, but they must be reformatted first. It’s manageable and still works fine afterward, but having some automation to simplify this step would be a great improvement in the future. **What problems is Canvs solving and how is that benefiting you?** Canvs AI streamlines the coding and analysis of open-ended survey responses, saving time and resources by automating what was once a manual and costly process. Its AI Story Assist feature allows me to quickly derive actionable insights. ### 3. Work Smart, Not Hard - Still couldn't ring closer to the truth than this! **Rating:** 5.0/5.0 stars **Reviewed by:** James L. | Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** No tool will do everything a human can but this tool does what has historically been a very complicated human task into something super easy. As an AI tool, it has a very clean and modern UX that allows just about any to jump in, use it to generate automated insights, and then fine tune it. I love that this tool keeps iterating and trying to push the scope of what insights they can provide. Being able to process thousands of verbatim responses and interact with the AI tool to build the story in a matter of minutes, hard to imagine what comes next! **What do you dislike about Canvs?** The interactive AI is pretty good but it's not as fluid as interacting with a ChatGPT. **What problems is Canvs solving and how is that benefiting you?** Time Management for one. Everyone has to do more with less. This doesn't replace me but it gives me one hell of a jump on tasks that used to take me a substantial lift. I also love being able to interact with the data far more intuitively than I could before. ### 4. Saves you DAYS of reading and coding by hand! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr Gianlluca S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** Ever since the introduction of its AI capabilities, Canvs has become my go-to solution for analysing unstructured data such as text from open-ended responses. It literally saves me days of reading and sifting through responses and having to code them more or less manually. It's also paramount for me not to allow my attentional bias to steer analysis, as Canvs still supports its summaries with the quantification of codes and networks—. Canvs is definitely a must-have for all researchers who want to spend more time on generating insights than on the opertional errands of cleaning, organising, and structuring data. **What do you dislike about Canvs?** Its language capabilities are still limited, as, even with the ability to translate non-English responses, the limit for these translations is very low—plus, working in the original language will always be more truthful to respondents' intentions than any translation, regardless of how good they might be. I would also like for it to have a more intuitive way of exporting the results, especially when it comes to seeing tables with codes' and networks' percentages. **What problems is Canvs solving and how is that benefiting you?** As I said, it saves me DAYS of reading through responses and coding them manually. ### 5. Canvs AI Saves Time **Rating:** 4.5/5.0 stars **Reviewed by:** Michael C. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Canvs?** Canvs AI has significantly improved its ability to automatically code open ends and categorize them in buckets/themes. It saves users much more time than coding the open ends manually. Its AI story feature is also super useful as it gives you a very detailed rundown about what customers per coded theme/bucket or for the entire data set of open ends. **What do you dislike about Canvs?** Canvs AI could improve in allowing a bigger view of the open ends window. There is constantly scrolling needed and it would be great if there could be a external window that pops up if I just want to take a look at the open ends. **What problems is Canvs solving and how is that benefiting you?** Canvs AI is helping us reduce time on coding open ends. The time saved is used to explore other strategic initiatives like creating a powerpoint, telling a cohesive story, etc. ### 6. Fascinating tool with significant potential **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Canvs?** It makes it easy to quickly organize qualitative data and also provides an AI chat box allowing for specific questions to be answered. **What do you dislike about Canvs?** It is still new and there are occassional technical glitches. It also takes some practice to determine the best way to ask question in the AI chatbox. **What problems is Canvs solving and how is that benefiting you?** Improving speed of analyzing qualitative survey data ### 7. Great customer service and helpful service offerings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Canvs?** The platform has service offerings that are perfect for our business needs and my personal needs for my role. Also, the customer support aspect is top-notch-- they are so quick to respond and make everything feel very personal. **What do you dislike about Canvs?** There's not a lot that I dislike about Canvs. **What problems is Canvs solving and how is that benefiting you?** In my role, I have to do a lot of analysis with surveys. Many times, our surveys have open ended responses that need coding or a summary of general key themes. ### 8. Using Canvs AI **Rating:** 3.5/5.0 stars **Reviewed by:** Ariel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Canvs?** I like how easy it is to use. It takes a lot of the guesswork out of analyzing a large amount of data. It also lets you analyze a lot of data in a short amount of time. The update is also great! I love that it will now include verbatims to support the bullets that it spits out. **What do you dislike about Canvs?** Nothing! It is super easy to use and gives you great information **What problems is Canvs solving and how is that benefiting you?** It is allowing me to analyze data more quickly and also dive deeper into data. It helps me see themes that I might not have been able to find on my own. It helps me take something that might have originally taken me 4 hours and I can do it in 2. ### 9. Canvas AI excels at summarizing qualitative data and supporting customers, needs some UX upgrades **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Canvs?** The AI Summarize tool is excellent. The ability to quickly pull out some data insights from a large text heavy data set is excellent. The insights were spot on and the wording was actionable and impactful. Uploading data is easy and intuitive. Setting up your data for processing and analysis is also simple. Support is excellent and responsive and knows the product. **What do you dislike about Canvs?** Mining the data for specific insights felt clunky. Comparing groups and variations between cohorts or groups was clunky and left me feeling like I wanted to be able to mine the data for deeper insights. Cleaning up the buckets and groups and filters was confusing. Being able to cluster my data along specific logic wasn't difficult but I wasn't necessary sure how to best leverage the tool once I had done this. Being able to better interact with the AI summary bot would make this tool incredible. **What problems is Canvs solving and how is that benefiting you?** MY particular need is to be able to digest a large data set of employee exit surveys where past employee share feedback on their experience as an employee of our company. The problem we face is the inability to parse through this data with the tools we have available. Having an AI tool to digest this data and provide feedback and insights is a critical piece of making this data and feeback meaningful in informing the work we do. ### 10. CANVS has saved us hours of manual work! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Canvs?** The CANVS tool is so easy to use to provides relevant and detailed analysis of any number of open ended responses. As a Voice of Customer team we receive thousands of pieces of feedback from a number of different sources and CANVS has helped us to decrease the amount of manual analysis needed so we can provide even more support for our partners. I also cannot say enough good things about the responsiveness of the CANVS team when we have questions. **What do you dislike about Canvs?** I really can't think of anything that I would call a "downside". **What problems is Canvs solving and how is that benefiting you?** It helps us to reduce the time needed to analyze a significant number of open-ended customer feedback responses. ### 11. Easy to use and insightful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Canvs?** We fully take advantage of the ability to combine both structured and unstructured survey responses to gather insights. Canvs AI is easy to use and a strong addition to our insights team. Uploading surveys is really very simple which is a bonus. **What do you dislike about Canvs?** I think the pricing could be less expensive. An all you can eat plan would be helpful, as well as additional discounts for non profit organizations. **What problems is Canvs solving and how is that benefiting you?** We are a team of two people. We needed help to be able to understand the many thousands of open text responses in context of the closed ended responses. Canvs makes this much easier for us to do in house. ### 12. Great Social Listening Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Canvs?** Canvs AI helps to craft compelling stories and analyze large amounts of social commentary data. The tool helps to not only quickly summarize learnings but also make informed recommendations from the available data. My favorite thing to do is ask the tool questions like "What is a positive story we can tell an advertiser from this data?" or "What are three recommendations we can share with the advertiser in order to improve future campaigns?". **What do you dislike about Canvs?** I think the tool could do a better job of sorting out spam responses. You as a Canvs AI user are able to delete spam comments manually, but I think the AI could help identify comments that need to be deleted from a data set so as not to skew results. I also wish that it was able to integrate with TikTok and Facebook Reels. **What problems is Canvs solving and how is that benefiting you?** It helps to analyze large sets of social commentary data. The Canvs AI tool helps to organize a large amount of information in a digestible way. It helps to make informed recommendations and learnings for clients. ### 13. Good Tool for Broad Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** It is helpful for gathering broad themes in questions that have a lot of verbatims. It is also easy-to-use and synthesis from story assist is great. Support from CanvsAI reps is very quick and reliable. **What do you dislike about Canvs?** There are times that it misses verbatims that can be a part of codes. There is a learning curve to get used to the platform. It is also not as good at picking up more specific themes unless rules are applied. **What problems is Canvs solving and how is that benefiting you?** It helps avoid manual work when it comes to coding text responses. It's great for synthesizing responses for reports and analyzing things like word count. ### 14. The only trusted text analysis tool in entertainment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Canvs?** Canvs takes into account the nuances of slang, entertainment-specific phrasing, and emoji behavior of social media for text analysis, resulting in a much more accurate experience than traditional social listening competitors that are not specialized for entertainemnt listening. Adding to that, its open-ended text analysis product, where one can upload text from surveys and other sources, increases its utility. **What do you dislike about Canvs?** Canvs currently, as of this review, lacks non-English text analysis, which could be limiting for global work. **What problems is Canvs solving and how is that benefiting you?** It speeds up the open-end analysis process, freeing up my time for more strategic work rather than going through open-ends to find themes. ### 15. Excellent service for quickly gathering qualitative and quantitative insights from open-ended data. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** The data is very easy to upload, and I enjoy the flexibility of being able to add waves and updates. The technology itself is extemely accurate and has saved me countless hours of reading through open-ended survey responses for studies. Further, these insights can both be expressed quantitatively and qualitatively, which can make summary points easy to understand for any client. The training from Kelsey was top-notch, and really helped my team to understand the platform while learning in sessions using actual data from our studies. Kelsey is also very quick to respond should we have any questions and helps in a very informative manner. **What do you dislike about Canvs?** I can't really say I have had any negative experiences. **What problems is Canvs solving and how is that benefiting you?** Canvs AI is allowing us to transform client billed time into insightful analysis and important recommendations instead of using all of our budget sifting through open-ended response data. ### 16. Fantastic tool for analyzing unstructured customer feedback. **Rating:** 4.5/5.0 stars **Reviewed by:** Jatin B. | Consumer Research and Insights Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Canvs?** Canvs AI automates the analysis of unstructured customer feedback making insights extraction significantly easy and quick. The tool is very intutive and I really like that a lot of things such as themes are editable making it a great blend of artifical and human intelligence. Story Assist takes it one step further and the abilty to ask questions from the unstrcuted data to get insighful responses in seconds is simply amazing. **What do you dislike about Canvs?** - Limitations on the number of characters in a verbatim. - Non quantification of the themes generated by Story Assist. **What problems is Canvs solving and how is that benefiting you?** Our customer surveys collect a large volume of open-ended customer feedback making manual analysis time-consuming and impractical. The tool helps in identifying patterns, sentiments, and key themes in the data, enabling quick insights extraction for improved customer experience and favorable business outcomes. ### 17. Have to manually code a good amount, but AI story assist is helpful in giving a bigger picture. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Canvs?** The AI story assist is very helpful in giving an overview of the data. It is useful for general overviews of verbatims **What do you dislike about Canvs?** Sometimes the codes are inaccurate and a lot of our verbatims were not assigned a code, so we had to manually code a good amount of the responses as well as make our own codes. For finding percentages it can be a bit difficult **What problems is Canvs solving and how is that benefiting you?** It gives an overall picture of what the data is capturing which saves a lot of time if you don't need exact numbers ### 18. Saves Time & Money **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew S. | Senior Consumer Insights Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Canvs?** Canvs AI has helped our team save time and most importantly money. A great way to reduce the burden of analyzing open-end text! **What do you dislike about Canvs?** Only downside is having to create rules for your data to properly analyze. **What problems is Canvs solving and how is that benefiting you?** Helps us analyzing verbatim comments received by a number of different audiences around numerous topics ### 19. Canvs AI Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Canvs?** This tool is user-friendly and offers valuable daily insights. These insights are immensely helpful for generating content performance stories and identifying opportunities to improve content strategies. By understanding daily conversations, we can swiftly implement updates and changes to optimize our content's reach and engagement. Additionaly, they have excellant custome support. **What do you dislike about Canvs?** There are no drawbacks. Canvs is a pleasure to work with; they are always eager to help. **What problems is Canvs solving and how is that benefiting you?** Helps us analyze the social performance and sentimate performance of content ### 20. Excellent Tool for Analyzing Verbatims with AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Canvs?** The flexibility and user-friendliness of this tool is top notch! The AI Story assist features are phenomenal and a great way to quickly surface custom insights from verbatims. **What do you dislike about Canvs?** There are some limitations in terms of the volume of verbatims that could be processed, but the Canvs team guided us on ways to structure our data imports to get around those. **What problems is Canvs solving and how is that benefiting you?** Helping us to provide custom insights from verbatims from social comments for clients. The tool has the most advanced and accurate emotional coding that I've seen in any tool, allowing us to provide unique insights into emotional reactions and trend that over time in a structured way. The AI assist greatly reduces the time spent analyzing verbatims and enhances our overall analysis and key takeaways. ### 21. CanvsAI Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Canvs?** The ability to slice and dice the data by facilities and other business areas. The awesome summarization that Story Assist provides, based on questions I have. **What do you dislike about Canvs?** Nothing comes to mind, so far I like everything about it. **What problems is Canvs solving and how is that benefiting you?** Canvs AI is helping me to summarize the data more accurately across multiple facilities, departments and question pods. ### 22. Market Research Project Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** Canvs AI makes coding open-ends for our tracking studies incredibly helpful. Its easy to create and update the rules. It reduces a lot of manual work on our teams end and helps to streamline projects that repeat monthly or quarterly. **What do you dislike about Canvs?** I do not like that codes (which are not rules our team has created) can get automatically added. Then I have to go in and remove those tags before continuing my work. **What problems is Canvs solving and how is that benefiting you?** Canvs is helping us to streamline our open-end coding. It helps us save time and money by not having to waste hours coding manually or paying for it to be outsourced every time. ### 23. Canvs is the "it" **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** The Canvs team makes it very easy to extract insights from very disparate sources of data. They are super personable in the process and help organizations to look "ahead" to enable insights and take action. They are brilliant in every way. Kudos! **What do you dislike about Canvs?** Nothing I can't think of so far. Like any other platform it does take some time to leverage it. **What problems is Canvs solving and how is that benefiting you?** Integrating quantitave results. That's awsome! ### 24. Canvs AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** I love the StoryAssist feature of CanvsAI! I always like to either start my analysis with reading a summary of what StoryAssist picked up OR after doing my analysis, check if StoryAssist picked up the same main themes that I did. Overall, it is a huge time saver and gut checker! **What do you dislike about Canvs?** I usually have to decide what questions connect to the objective or overarching question I am looking for, then summarize those questions through StoryAssist and then draw the conclusion about the objective on my own, through a combination of questions and summaries. I think if CanvsAI could answer custom questions/objectives more directly, that would be helpful! I also think the QuickCompare feature could include more qual analysis. **What problems is Canvs solving and how is that benefiting you?** Canvs AI is a great time saver and helps give me more confidence in the stories I am delivering! ### 25. Review using canvs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Canvs?** I like the deep levels of emotional analysis and find the AI helpful and user friendly. **What do you dislike about Canvs?** I'd like to AI to be able to distinguish if the emotion is directed at the brand or some other entity mentioned in the verbatim. **What problems is Canvs solving and how is that benefiting you?** A deeper look at social sentiment. ### 26. Amazing product, better team! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin O. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** While the platform is amazing, Matt and Kelsey made the experience so smooth! We are now using Canvs AI for great effect. **What do you dislike about Canvs?** Nothing! They've fixed the only things we thought were troublesome. **What problems is Canvs solving and how is that benefiting you?** It's saving us 20 fold the time we would spend on texts analysis and frees us up to provide more valuable insights to our clients. ### 27. Excellent tool for consumer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Dean M. | Chief Growth & Strategy Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Canvs?** Canvs AI allows me and our research team to mine open-end verbatims in our surveys. The summary graphs are nice as you can very easily see what themes are most talked about, but it is the ability to slice and dice by different demographics or cohorts that really brings our other data to life. **What do you dislike about Canvs?** I would love to be able to understand more how different themes are related to each other. Perhaps some sort of spider diagram. **What problems is Canvs solving and how is that benefiting you?** As you can imagine, we sometimes collect up to 1,000 verbatims in a single open text box within a survey. Scanning through all of those manually would be extremely burdensome and not very productive. Canvs AI does all the heavy lifting for us and then allows us to dig deeper by different cuts to really bring to life the quantitative data we have in our reports. ### 28. Great for quick analysis of large datasets **Rating:** 4.5/5.0 stars **Reviewed by:** Brett A. B. | Research, Strategy & Insights, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** Our team has found Canvs AI incredibly helpful at ingesting large-scale datasets, particularly questionnaire verbatims, and aiding us in quickly understanding topline insights from various angles. **What do you dislike about Canvs?** We haven't had any clear reasons to dislike Canvs AI **What problems is Canvs solving and how is that benefiting you?** It's helping us understand key hooks, barriers, likes and dislikes for different series. ### 29. Kelsey, client support is very easy to work with and willing to explain how CANVS works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** Quickly shows summary of what consumers say in open end responses. **What do you dislike about Canvs?** The summaries do not always make sense based on open end comments. Code definitions are not always helpful. **What problems is Canvs solving and how is that benefiting you?** Quantifying types of responses such as flavor, texture, etc. ### 30. Great way to earn time on codification **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** What is most helpful is the possibility to sort automatically our verbatims by subject. **What do you dislike about Canvs?** What is least helpful is the language limitation (not for me but for non english friendly members of my team) **What problems is Canvs solving and how is that benefiting you?** It allows me to gain time and save money for verbatims analysis ### 31. Extremely helpful open ended data tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Canvs?** The visualization of open ended data, which can otherwise feel overwhelming. **What do you dislike about Canvs?** Sometimes it's tricky to bucket open ended responses in the way I want it to - but we are working with the canvs team to improve that **What problems is Canvs solving and how is that benefiting you?** Quickly analyzing open ended data ### 32. Very helpful and Great **Rating:** 4.0/5.0 stars **Reviewed by:** Drishti B. | Application Development Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2023 **What do you like best about Canvs?** - Great story assistant feature which is very very helpful. - Love the filters , they provided an amazing customisation look. - Has an amazing emotion capturing feature **What do you dislike about Canvs?** - It has a few integration limitations. - The pricing structure could be improved - Sometimes inabality to relate to exact context becomes a bit of an issue. **What problems is Canvs solving and how is that benefiting you?** - Helps understand customer peefrences and helps in enhancing the customer support. - It aids customer's in comprehending public options ypin multiple areas like products, brands , services .. ### 33. Helpful, great and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ashok B. | General Manager- Engineering Change Management-CVBU, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Canvs?** -most helpful part is story assist feature -filters are accurate and excellent which help search through open ends by topics -it has a incredible ability to group things in multiple ways -it has easy navigation capabilities **What do you dislike about Canvs?** No problems as such Works verry well Although Startup time can be reduced a bit Otherwise it is super easy to use it **What problems is Canvs solving and how is that benefiting you?** Saves my time as I can quickly analyse open ended responses also helps optimising messaging strategy ### 34. Quick and easy AI for open ends analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2023 **What do you like best about Canvs?** The ability to create rules that will save time on repeating projects or projects of the same nature **What do you dislike about Canvs?** Sometimes doesn't code all the sentences **What problems is Canvs solving and how is that benefiting you?** Save time on OE coding ### 35. Great for qualitative research insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Canvs?** Easy and intuitive interface. Actionable insights. **What do you dislike about Canvs?** No direct way to upload transcripts in Word documents **What problems is Canvs solving and how is that benefiting you?** Cuts down on coding time ### 36. Great tool that improves efficiency and leaves time for actual insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Canvs?** The AI chat feature is game changing, allowing you to 'talk' to your open ends and unearth insights you might have missed if you had to go through tens of thousands of open-ends. The ability to benchmark sentiment, topics, and themes across projects allows us to quantify our open-ended response, something we'd been looking to do for a long time. Great customer support, very attentive and timelyl **What do you dislike about Canvs?** Sometimes there are visibile bugs, but as soon as you alert the customer support team they get it fixed! Not a big deal **What problems is Canvs solving and how is that benefiting you?** Going through open-ended responses for different phases of title research for an entertainment company ### 37. Excellent customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Canvs?** Canvs team is very responsive, speedy and flexible with decision making **What do you dislike about Canvs?** can get more organized in relevance to finance and legal effort **What problems is Canvs solving and how is that benefiting you?** open end analysis across a wide range of surveys, the toll saves a lot of time, is smart too ### 38. A great tool for sentiment analysis for influencer marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Canvs?** The ability to review sentiment for campaign posts without needing influencers to sign in to the platform itself. **What do you dislike about Canvs?** Working with them on the presale process was a bit cumbersome and could have been a smoother experience. **What problems is Canvs solving and how is that benefiting you?** Canvs allows us to provide sentiment analysis reporting and measurement to our clients. We like that we're able to make custom categories based on the client's specific details (ie. look for the client's name in comments). We're also able to provide positive, negative and neutral sentiment analysis to determine the impact of a campaign. Most sentiment analysis tools require you to sign in from the account that you are analyzing. The benefit of Canvs is that you can upload all the comments and not have a requirement to login. This is especially useful when analyzing an influencer program. ### 39. Insightful and deeper findings! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Research Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Canvs?** Instead of just getting the boring old coded open ends, Canvs AI helps you dig even deeper into these codes and truly understand the message behind the codes. Additionally, the story assist tool is amazingly helpful at synthesizing! **What do you dislike about Canvs?** Bit of a learning curve to get used to the platform; however, there are plenty of resources to help you while you're getting used to it. **What problems is Canvs solving and how is that benefiting you?** We needed to understand more than just the plain text of our consumers. Canvs AI helped us dig deeper into these findings and truly understand the emotion/meaning behind these codes. ### 40. Ease of use for beginners **Rating:** 4.5/5.0 stars **Reviewed by:** Tilak A. | Technical Account Manager II(Solutions Engineer- Pre Sales), Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Canvs?** THe interface and easy navigation capabilities **What do you dislike about Canvs?** None for now. All systems are flawless. Start up time can be reduced a bit and memory utilization as well **What problems is Canvs solving and how is that benefiting you?** Wordcount analysis, Reporting and frequency of terms ### 41. Super Easy and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Geoanna s. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Canvs?** We are able to use this platform to make data more palatable for our clients. By showcasing the comments and user emotions, we can better see what we can do better. **What do you dislike about Canvs?** having a TikTok feature would be nice. Pulling in the raw data from the platform can be a bit complex and leave some room for error. But when it works, the data is very nice to see **What problems is Canvs solving and how is that benefiting you?** The platform allows us to display data in a straightforward way. We can present it to our clients in a way that is visually appealing, and by getting the audience sentiment we can see what users like to see on their feed ### 42. "Unleashing the Power of Emotion Analysis: A Review of Canvs AI **Rating:** 4.5/5.0 stars **Reviewed by:** Mansoor A. | Marketing Advisor, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Canvs?** Canvs AI's ability to capture emotions accurately combined with its user-friendly interface makes it a powerful tool for understanding and harnessing the emotional drivers behind conversations and feedback. **What do you dislike about Canvs?** Integration limitations: Although Canvs AI offers an API for integration with other systems, there may be limitations or challenges in seamlessly incorporating it into existing workflows or platforms. Expanding and refining the integration options would provide users with greater flexibility and convenience in utilizing Canvs AI within their existing tech stack. Pricing structure: The pricing structure for Canvs AI may be a deterrent for some potential users, especially smaller businesses or individuals with limited budgets. It would be beneficial if Canvs AI offers more flexible pricing plans or alternative options to cater to a broader range of users. **What problems is Canvs solving and how is that benefiting you?** Content optimization: Content creators and marketers can use Canvs AI to optimize their messaging and content strategy. By analyzing the emotional impact of different pieces of content, they can identify what resonates with their target audience and adjust their content accordingly to evoke desired emotional responses. Brand reputation management: Canvs AI enables businesses to monitor and manage their brand reputation effectively. By analyzing sentiment and emotions associated with their brand mentions, they can identify potential crises, address customer concerns promptly, and maintain a positive brand image. ### 43. We rely heavily on Canvs's MRX tool **Rating:** 4.5/5.0 stars **Reviewed by:** Evelyn N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Canvs?** We use Canvs primarily for sentiment analysis. This tool allows us to analyze sentiment on dark posts (which aren't typically available elsewhere) and on TikTok! **What do you dislike about Canvs?** Some features are not the most user-friendly, but there aren't too many pain points once the little nuances are figured out. For example, to filter for specific posts, at the Campaign level, it's done through the calendar view, not a separate filter. **What problems is Canvs solving and how is that benefiting you?** Canvs helps our Insights and Analytics team prepare and present in-depth campaign reports for our partners. By providing the sentiment analysis we pull from Canvs, we are able to present a holistic performance picture. ### 44. A best-in-class tool for market researchers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Canvs?** Canvs is an extremely powerful tool that can save time and strengthen analysis. I see it as a critical addition to the market research and insights portfolio of tools, valuable for both vendors and client-side researchers. **What do you dislike about Canvs?** It can be a bit complicated and there is a learning curve, but that likely comes with the territory for all the features and capabilities. **What problems is Canvs solving and how is that benefiting you?** Canvs AI helps me sift through tens of thousands of open-ended responses to unlock nuanced customer feedback and broader trends that I wouldn't have spotted with the naked eye. Generative AI summary also saves so much time in getting big picture narratives. ### 45. Becoming Essential and Room to Grow! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Canvs?** I love how quickly the tool is able to assist with analyzing open-ended response data. I especially love the new story assist feature. **What do you dislike about Canvs?** I wish it were a bit easier to pull specific representative quotes along with identifiers (e.g. age and gender) to help with reporting. I also wish the story assist feature gave a little more information regarding response salience so that we don't accidentally overstate the prevelance of some sentiments. **What problems is Canvs solving and how is that benefiting you?** It saves me considerable time in analyzing open ended data and I especially appreciate it as a second check in case I missed something while analyzing on my own. ### 46. Life-saver as an insights analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Canvs?** I like the short stories and summaries it provides for the open-ended data I feed it. As a research analyst, it allows me to get a good overview of my data before I get into the nitty-gritty **What do you dislike about Canvs?** I wish the story-teller function was a bit smarter and helpful. For my work, I will ask it questions like "pull out the best quotes that exemplify xxx" and sometimes it works and sometimes it doesn't. **What problems is Canvs solving and how is that benefiting you?** Helps me drastically cut down the amount of time it takes to analyze open-ended answers.Canvs literally reclaims hours in the day back for me. ### 47. Quickly and easily code verbatims **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Canvs?** It does a great job of categorizing responses accurately and makes it easy to see what's included in each category. It also allows you to quickly and easily group similar categories together or tag as you please. **What do you dislike about Canvs?** There are a lot of ways to look at the data as well as different features. It takes time and some practice to get accustomed to the different views and features. **What problems is Canvs solving and how is that benefiting you?** It's automatically helping us code verbatim open-ends without having to spend the time looking through them one by one and categorize them manually. It also gives insight into the emotion behind the text. ### 48. An emotion and behaviour Insights platform **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna G. | Relationship Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Canvs?** Canvs AI is an emption and behaviour insights platform that understands how consumers feel, why they feel that way, and the business impact those feelings and behaviours create for brands through analyzing digital conversations, such as open ended text prompts in surveys, online product reviews, or from social comments on twitter, facebook, instagram and youtube. **What do you dislike about Canvs?** I am loving this AI, don't think i dislike anything about it **What problems is Canvs solving and how is that benefiting you?** The most helpful part of canvs AI has been the story assist feature. It has been very helpful pulling out broad themes and providing summaries of open-ended responses. It has cut down on the time needed to review open ends incredibly. ### 49. Unleashing the Power of Sentiment Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Ashutosh B. | Researcher, Research, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Canvs?** It offers sentiment analysis for several important languages, albeit it may have limited support for obscure dialects. The tool's capabilities may need to be improved for users who require sentiment analysis in languages other than English or those with large populations of speakers, which could result in less precise findings in those situations. **What do you dislike about Canvs?** Overall, a very well-integrated great tool has not found any downside yet. **What problems is Canvs solving and how is that benefiting you?** Canvs AI automates sentiment analysis by utilizing advanced natural language processing (NLP) algorithms, allowing businesses and researchers to gather insightful data swiftly and reliably. It aids customers in comprehending public opinion on their goods, services, brands, or any particular subject of interest. This information depends on making data-driven decisions, fine-tuning marketing tactics, enhancing consumer experiences, maintaining online reputation, and quickly identifying emerging trends or problems. ### 50. Still working out some kinks, but a good resource **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Canvs?** Easy to use, UI is relatively intuitive, and there's a good amount of nitty-gritty things you can do with the data. Plus, customer service is incredibly helpful — when I uploaded something with quotation marks that prevented the analysis from working properly, they reuploaded it for me with them removed :) **What do you dislike about Canvs?** AI Story Assist needs a bit of work but this is FAR from a dealbreaker. Wish there was a way to easily combine codes from the summary screen. **What problems is Canvs solving and how is that benefiting you?** We run dozens of surveys with hundreds to thousands of OEs — combing through them manually is always a chore, and Canvs AI helps a ton with getting a general feel for what's going on in the data. ## Canvs Discussions - [What is Canvs AI used for?](https://www.g2.com/discussions/what-is-canvs-ai-used-for) - [View Canvs pricing details and edition comparison](https://www.g2.com/products/canvs-ai-canvs/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A27%3A31+-0500&secure%5Bsession_id%5D=954ee806-e3a1-433a-8c9c-447c0c3ccdc7&secure%5Btoken%5D=308b214b632d2d19f7fec3cfcb073bd9f4d50a2a238fef69ef9d39f70fd068aa&format=llm_user) ## Canvs Integrations - [Facebook](https://www.g2.com/products/facebook/reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - [Twitter API](https://www.g2.com/products/twitter-api/reviews) ## Canvs Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code - Third-Party Integrations **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization - Real-Time Data **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Multi-Language - Trend Analysis - Text Analysis - Qualitative Comparative Analysis - Statistical Analysis - User Research Analysis - Ad hoc Analysis - Quantitative Analysis **Customization** - Pre-Built Parameterization - Custom Extension **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Monitoring - Activity Tracking - Data Collection - Access Controls/Permissions - Predictive Analytics - Computer Assisted Coding - Activity Dashboard - Real-Time Analytics - AI Copilot - Reporting & Statistics - Data Import/Export - Mixed Methods Research - Website Analytics - Multimedia Support - Media Analytics - Categorization/Grouping - Data Storage Management - Feedback Management - Tagging - Collaboration Tools - Single Sign On - Drag & Drop - Annotations - Customizable Branding - Data Coding - Multiple Data Sources - API - Search/Filter - Customizable Reports ## Top Canvs Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) - 4.6/5.0 (502 reviews) - [Chattermill](https://www.g2.com/products/chattermill/reviews) - 4.4/5.0 (236 reviews)