CallTrackingMetrics Features

Organizes knowledge from fellow sales representatives and other experienced employees for reference.

Offers content and training for new hires within the tool.

Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes.

Records users' practice or live pitches for future reference and improvement.

Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.

Provides a scorecard to display team and/or individual performance.

Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.

Projects team sales performance publicly to reward and motivate employees.

Updates sales data in real-time so as to help teams remain close to their goals.

Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction.

Generate phone numbers native to a target location This feature was mentioned in 294 CallTrackingMetrics reviews.

Create toll free numbers for tracking purposes This feature was mentioned in 249 CallTrackingMetrics reviews.

As reported in 180 CallTrackingMetrics reviews. Transfer existing numbers into the call tracking system

Record which campaigns and landing pages are converting into phone calls 267 reviewers of CallTrackingMetrics have provided feedback on this feature.

As reported in 228 CallTrackingMetrics reviews. Assign a unique tracking number to each visitor

Based on 230 CallTrackingMetrics reviews. Decipher which marketing channels are converting and most effective

As reported in 169 CallTrackingMetrics reviews. Direct a phone call without the need for a human representative, but instead a voice responder

As reported in 150 CallTrackingMetrics reviews. Route calls based on the time of the day to reach the proper representative

Route calls based on location to reach the proper representative 137 reviewers of CallTrackingMetrics have provided feedback on this feature.

Provide the representative with caller data upon receiving a phone call 295 reviewers of CallTrackingMetrics have provided feedback on this feature.

As reported in 298 CallTrackingMetrics reviews. Offer the ability to capture and replay a conversation for further information

Prepare detailed reports regarding call data by source, keyword, or landing page This feature was mentioned in 268 CallTrackingMetrics reviews.

Uses machine learning to analyze conversations and optimize call performance This feature was mentioned in 100 CallTrackingMetrics reviews.

Helps marketers measure return on investment (ROI) by analyzing campaign effectiveness against costs 44 reviewers of CallTrackingMetrics have provided feedback on this feature.

Gathers data about the effectiveness, impact, and reach of marketing campaigns This feature was mentioned in 57 CallTrackingMetrics reviews.

Based on 47 CallTrackingMetrics reviews. Collects and reports on data relating to customer journeys, preferences, and history

As reported in 58 CallTrackingMetrics reviews. Allows multiple users access to a unified, transparent overview of analytics, dashboards, and campaign results

Based on 45 CallTrackingMetrics reviews. Includes features for budgeting, forecasting, and managing marketing investments

Offers a white labeling service for agencies or resellers to customize platform branding This feature was mentioned in 42 CallTrackingMetrics reviews.

As reported in 51 CallTrackingMetrics reviews. Analyzes historical and current marketing campaigns to inform future strategy

Based on 62 CallTrackingMetrics reviews. Creates reports and dashboards to analyze results of campaigns

Based on 44 CallTrackingMetrics reviews. Identifies which marketing campaigns resolved in open or closed opportunities

Collects marketing campaign performance data across multiple channels 55 reviewers of CallTrackingMetrics have provided feedback on this feature.

Provides opportunities for brands and businesses to fix or modify existing or future campaigns via feedback This feature was mentioned in 40 CallTrackingMetrics reviews.

Uses artificial intelligence (AI) to predict campaign outcomes and suggest actions for optimization This feature was mentioned in 35 CallTrackingMetrics reviews.

Records calls for future reference. This feature was mentioned in 18 CallTrackingMetrics reviews.

Generates an area code local to where the user is calling to increase likelihood of pick-up. 17 reviewers of CallTrackingMetrics have provided feedback on this feature.

As reported in 18 CallTrackingMetrics reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 16 CallTrackingMetrics reviews.

Has auto-dialing or predictive dialing functionality. This feature was mentioned in 17 CallTrackingMetrics reviews.

Based on 16 CallTrackingMetrics reviews. Retains a log of extraneous contact information such as timezone and contact engagement.

Finds and opens saved contact information for reference at the time of a new call. This feature was mentioned in 16 CallTrackingMetrics reviews.

As reported in 16 CallTrackingMetrics reviews. Allows users to denote which contacts they believe are prospective customers.

As reported in 17 CallTrackingMetrics reviews. Allows users to take notes during or after the call for future reference.

Delivers users a daily summary of activity. 17 reviewers of CallTrackingMetrics have provided feedback on this feature.

As reported in 17 CallTrackingMetrics reviews. Sends automated voicemails to prospective clients who fail to answer.

As reported in 16 CallTrackingMetrics reviews. Organizes contacts based on probability of success.

Automatically transcribes and summarizes meeting discussions. This feature was mentioned in 15 CallTrackingMetrics reviews.

Based on 54 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Records sales calls and facilitates playback

Based on 33 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Utilizes machine learning technology to analyze recorded sales calls

Based on 46 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Based on 45 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Leverages analytics to qualify and score calls in real time

Based on 40 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Leverages technology to rate or "read" recordings to determine the impact of sales calls

Based on 39 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Transcribes sales calls from speech to text

Based on 40 CallTrackingMetrics reviews. Utilizes artificial intelligence technology to discover insights within recorded sales calls

Based on 32 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Based on 22 CallTrackingMetrics reviews. Provides an interface for one or more social media channels.

Based on 19 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Includes or integrates with live chat initiaited from the company's web site.

Based on 29 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Accepts contacts initiated through SMS or other mobile text functions.

As reported in 21 CallTrackingMetrics reviews. Allows CSRs to receive and answer customer emails.

Based on 50 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 47 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 43 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Based on 21 CallTrackingMetrics reviews. Provides some level of analytics based on keywords and vocal tones.

Based on 18 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 27 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 22 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Based on 22 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Transcribes voice messages to email. 13 reviewers of CallTrackingMetrics have provided feedback on this feature.

Transcribes voice messages and delivers them via text message.

Based on 11 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Includes a way to easily share files between users.

Based on 11 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Allows multi-participant phone conferences.

Records and transcribes voice and video conferences.

Based on 13 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Can be deployed as a single-tenant or multi-tenant product.

Based on 12 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Contains its own IP telephony system.

Based on 10 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Is also able to serve as contact center software.

As reported in 43 CallTrackingMetrics reviews. Uses an attribution model that assigns credit to one touchpoint in the customer’s journey.

Uses an attribution model that assigns credit to all touchpoints in the customer’s journey. 38 reviewers of CallTrackingMetrics have provided feedback on this feature.

Tracks customer interactions across mobile and desktop. 33 reviewers of CallTrackingMetrics have provided feedback on this feature.

As reported in 39 CallTrackingMetrics reviews. Allows users to track touchpoints through offline channels, such as events.

As reported in 29 CallTrackingMetrics reviews. Provides features for B2B marketers.

Provides features for B2C marketers. This feature was mentioned in 33 CallTrackingMetrics reviews.

Enables marketers to track multiple marketing channels. 43 reviewers of CallTrackingMetrics have provided feedback on this feature.

Integrates with other sales, marketing, and advertising software. 49 reviewers of CallTrackingMetrics have provided feedback on this feature.

Provides customizable dashboards that allow users to view and manage data. 48 reviewers of CallTrackingMetrics have provided feedback on this feature.

As reported in 46 CallTrackingMetrics reviews. Displays attribution data through easy-to-interpret charts and graphs.

Allows users to build custom reports. This feature was mentioned in 43 CallTrackingMetrics reviews.

Based on 47 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 47 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 50 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 21 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Based on 19 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

As reported in 85 CallTrackingMetrics reviews. Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels

Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR 131 reviewers of CallTrackingMetrics have provided feedback on this feature.

As reported in 148 CallTrackingMetrics reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

As reported in 11 CallTrackingMetrics reviews. Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Helps in understanding different accents, dialects, and speech patterns.

Helps to generate human-like speech responses.

Provides customizable speech speed and intonation.

Provides multiple voice options like gender, tone and style.

Allows communications to be secure and authenticated.

Aids in syncing with multiple devices.

As reported in 22 CallTrackingMetrics reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases 22 reviewers of CallTrackingMetrics have provided feedback on this feature.

As reported in 22 CallTrackingMetrics reviews. Anticipates needs and offers suggestions without prompting

Based on 11 CallTrackingMetrics reviews. Capability to perform complex tasks without constant human input

Based on 11 CallTrackingMetrics reviews. Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting 11 reviewers of CallTrackingMetrics have provided feedback on this feature.

Capability to perform complex tasks without constant human input This feature was mentioned in 10 CallTrackingMetrics reviews.

Works across multiple software systems or databases This feature was mentioned in 10 CallTrackingMetrics reviews.

Based on 10 CallTrackingMetrics reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 10 CallTrackingMetrics reviews.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

As reported in 14 CallTrackingMetrics reviews. Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation This feature was mentioned in 13 CallTrackingMetrics reviews.

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation