BrightHR Reviews & Product Details

BrightHR is the UK's leading HR and health & safety software platform, helping businesses simplify people management, stay compliant, and save valuable time. Since 2015, we've been making life easier for employers with intuitive, all-in-one software solutions, and today we're proud to support more than 120,000 businesses worldwide. Our easy-to-use platform streamlines everyday HR tasks, allowing you to manage annual leave, sickness, lateness, overtime, and employee records in just a few clicks. With our mobile apps, you can stay connected and manage your workforce wherever you are. BrightHR supports every stage of the employee journey. Use Turbo Talent Navigator to attract top talent with a built-in job listing creator and applicant management tools. Once your new hires are onboard, you can plan rotas, generate payroll reports, manage absences, and keep everything organised in one central platform. Our free mobile apps, Blip and PoP, make it easy to implement digital clocking in and out, while also simplifying employee expense management. To help you stay organised, BrightHR includes unlimited cloud storage for your HR documents, giving you secure, centralised access to important records whenever you need them. Supporting employee wellbeing is just as important as managing HR. That's why your employees can access our employee assistance programme (EAP), which provides a wide range of wellbeing services, including a confidential 24/7, 365-day helpline staffed by experienced in-house counsellors, virtual GP access without the wait, and menopause support. Managing workplace health and safety is simple with BrightSafe. Create and manage risk assessments, record workplace accidents, carry out investigations, and maintain compliance with confidence through one easy-to-use system. Looking for a faster, simpler way to pay your employees accurately and on time? Meet BrightHR Payroll. By bringing your HR and payroll processes together in one place, you can streamline administration, reduce manual work, and minimise the risk of costly errors and penalties. Plus, you'll have access to expert support from CIPP-qualified payroll professionals, giving you confidence that your payroll is accurate, compliant, and hassle-free every pay day. Your business can also benefit from Bright Exchange, our exclusive staff perks platform where you can promote your business and offer discounts to a community of more than 450,000 businesses and employees. In return, your staff gain access to a wide range of exclusive offers and savings. Whenever you need expert support, BrightAdvice gives you direct access to a team of fully qualified HR and H&S experts, providing practical guidance whenever challenges arise. For instant answers, Brainbox+ uses AI to provide legally compliant guidance to your HR questions in seconds. Whether you're looking for quick advice or tackling a more complex issue, help is always at your fingertips. This includes answers t HR, health & safety and payroll questions.

Seller

BrightHR

Discussions

BrightHR Community

Languages Supported

English

Solution Type

All-in-One

Pricing

Pricing provided by BrightHR.

Basic

£4.50

Per User Per Month

View More Pricing Information

BrightHR Integrations

(6)

Verified by BrightHR

BrightHR Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is BrightHR, and what problem is it built to solve?

BrightHR is a cloud-based HR software solution designed to help businesses manage their human resources tasks more efficiently. It focuses on staff leave and absence tracking, employee scheduling, payroll, employee records, rotas, and document storage to reduce HR administration and support organization and compliance.

What languages does BrightHR support?

BrightHR supports one language: English.

What company sizes and industries is BrightHR the best fit for?

BrightHR appears most suited to smaller businesses, with positive experiences also represented among mid-market teams and across several industries. The strongest reviewer presence is among small businesses, with industry representation spanning areas such as healthcare, retail, hospitality, construction, and nonprofits.

Company size: Small businesses are the clearest cluster; mid-market teams are also represented.
Industries: Healthcare, retail, hospitality, construction, and nonprofit organizations are among the represented segments.

How long does it take to implement BrightHR across a team?

BrightHR is most often up and running in under a month, though implementation can take longer depending on the rollout. Reported go-live times include:

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also frequently reported
Under 1 day	Reported in some cases
3–6 months or longer	Less common

What customer support options does BrightHR provide, and how do users find the overall support experience?

BrightHR provides support through phone, email, and chat, alongside self-service resources. The support experience can be very helpful: users describe friendly, knowledgeable staff and quick answers, while others encounter delays, inconsistent guidance, or difficulty getting issues followed through—particularly with payroll or queries that cross between technical support and HR advice.

What is the experience like for teams switching to BrightHR from another tool?

Teams have moved to BrightHR to simplify HR administration, consolidate separate tools, or replace systems they found clunky, difficult to use, or costly. Previous tools mentioned include HR and leave platforms such as Breathe, Access PeopleHR, and Leave Dates, as well as spreadsheets and other separate systems. The change can bring a more accessible, broader set of HR functions into one place; some teams also describe a straightforward data transfer, while getting configured and helping staff adjust can take additional effort.

What features or capabilities could make BrightHR even more useful?

BrightHR could be more useful with greater flexibility in scheduling and in tailoring workflows to different teams. The improvement requests that come up most often include:

More adaptable scheduling: Better support for varied shift patterns, open shifts, and clearer visibility of rota gaps.
More customization and control: Flexible settings for company-specific rules, employee fields, and user permissions.
Stronger reporting: More customizable reports and options to automate routine report delivery.
A smoother mobile experience: Broader access to manager tasks on mobile and a more unified experience across the apps.

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Sampson C.

HR & Office Manager

Mid-Market (51-1000 emp.)

9/3/2026

"Super Easy Web That Streamlines Rotas, Documents, and Read & Accept"

5/5

What do you like best about BrightHR?

I find using the web browser version to be super easy. I enjoy working the employees rotas, uploading documents in to one place and having the access to the read and accept on documents. Its help speed up process and performance for myself and employees. When ever i have a questions the support is quick and easy. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

So far the downside would be on eLearning, having some course on Bright Safe and some on Bright, confusing to some employees. Also, the completion and re uploading certificates of eLearning. Which also doesn't let me the admin know of progress. some employees completed course, didn't upload now wont re do it. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Sampson!

Thanks for taking the time to share this wonderful review, we're delighted to know that you think its a superb app that has helped you streamline your processes. At BrightHR it is our goal to help business owners like you spend less time on admin and more time on running your business, so this is fantastic for us to hear.

We also really appreciate your detailed feedback regarding the e-learning courses. We appreciate that the separation between BrightHR and BrightSafe means that e-learning modules are also stored separately, please rest assured that we have passed this to our product team for their review. In regards to the certificates, this is an improvement that we have on our roadmap for release! So keep your eyes peeled.

Thanks again for sharing your invaluable feedback with us. We hope you have a great end to your week!

The BrightHR Team.

Gaynor M.

Marketing & Events Manager

Mid-Market (51-1000 emp.)

9/18/2026

"Easy to Use with a Fantastic Team Calendar and Helpful Daily Updates"

5/5

What do you like best about BrightHR?

I like how easy it is to use. Everything is clearly signposted and even from the first login I found it easy to use.

The calendar feature is fantastic - you can have several different views and see when all of the team are off.

I also appreciate the daily updates straight to my inbox allowing me to celebrate colleagues birthdays. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

As a manager I needed to make some changes but can't as it has to be done by one specific person. I think that is down to our internal set up though not the application. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Gaynor!

Thanks so much for taking the time to share this lovely review, we really appreciate it. It's fantastic to hear that you find BrightHR easy to use and well signposted. We're all about making HR processes easier for businesses, so knowing that our calendar feature, birthday updates, and digital documents have made a difference for you, is encouraging for us to hear!

We also appreciate you calling out that admin permissions could be more flexible. All our updates are fuelled by user feedback, so please rest assured that this has been noted and passed back to our development team for their review. Should you need any further support on this in the meantime, please don't hesitate to reach out to us at support@brighthr.com.

Thanks again for sharing your feedback and we hope you have a great weekend ahead.

The BrightHR Team.

Buffy P.

Senior Human Resources Manager

Mid-Market (51-1000 emp.)

10/7/2026

"Simple to Use and Streamlines Processes"

5/5

What do you like best about BrightHR?

It's really simple to use from an employer and employee basis. It has cut out a lot of extra processes, and information can be seen quickly and easily. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

It would be better if it were more adaptable to specific rules, for instance, increasing annual entitlements each year in line with contracts, since this is a manual process. Also, adding new employees to the system or making contract changes in advance would help. More pulling through the recruitment system would be good too! Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Buffy!

Thank you so much for taking the time to share your feedback with us, we really appreciate it! It's fantastic to hear that you find BrightHR simple to use and time saving. We're all about streamlining HR processes and freeing up more of your time, so this is really encouraging for us to hear!

We also appreciate your feedback regarding more adaptable rules and more connectivity with recruitment systems. It's important to us that each and every one of our product updates is fuelled by real user feedback such as yours, so please rest assured that this has been noted and shared with our development teams for their review. Thank you for sharing your suggestions with us!

Thank you again for your feedback, we hope you have a great week.

The BrightHR Team.

Verified User in Retail

Small-Business (50 or fewer emp.)

10/1/2026

"BrightHR Needs Better Alignment Between Technical Support and HR Advice"

2.5/5

What do you like best about BrightHR?

What I like best is having employee records, holiday entitlement, absences, working patterns and HR documents in one central portal. Employees can submit their own leave requests and see their available balance, which reduces administration and gives everyone greater visibility.

The starter and leaver tools also calculate prorated holiday entitlement, helping reduce manual calculations. Access to HR Advice alongside the software is valuable because we do not have an internal HR professional and need reassurance that our processes are compliant. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

The main issue is the disconnect between Technical Support and HR Advice. Some queries involve both legal compliance and system configuration, but the teams can operate as separate services and refer you back to each other.

We received conflicting instructions about configuring holiday entitlement and bank holidays, which resulted in us changing every employee’s working-time pattern more than once. Reaching a clear answer required repeated emails, calls and explanations.

A more collaborative approach between the two teams, with one agreed response covering both the correct HR process and the required software settings, would significantly improve the customer experience. Review collected by and hosted on G2.com.

What problems is BrightHR solving and how is that benefiting you?

BrightHR gives us one central place to manage employee records, holidays, absences, working patterns and HR documents. Employees can request leave directly and view their remaining balance, reducing emails, paper forms and separate spreadsheets.

The system calculates prorated holiday entitlement for starters and leavers, while automatic bank-holiday deductions help prevent employees from overbooking their floating leave. This saves administration time and creates a clearer record for payroll.

Access to HR Advice also helps us manage unfamiliar employment matters and check that our processes and documents are compliant, which is particularly useful because we do not have a dedicated internal HR professional. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for taking the time to share your invaluable feedback with us, we really appreciate it. We're happy to hear that you have found great value in keeping all your HR processes as admin in one area. We are all about streamlining you manual tasks and giving you peace of mind that your records are watertight so this is really encouraging for us to here!

However, we are sorry to hear that you have found some disconnect between our technical support and Advice teams. We appreciate the need to feel confident in your support and resolve queries efficiently, so it is important to us that we review this internally and appreciate you bringing this to our attention. Should you have any further feedback or require any further support, please don't hesitate to reach out to us at support@brighthr.com.

Thank you again for sharing your invaluable feedback with us, we hope you have a great end to your week.

The BrightHR Team.

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

9/23/2026

"Intuitive Desktop and Mobile App with Helpful Videos and Smooth Drag-and-Drop"

4.5/5

What do you like best about BrightHR?

The desktop version is easy to understand with plenty of videos to help with any issues, lots of support when onboarding to use it. Being able to drag and drop saves time when adding new people onto the system. Good interface to see all the people in my team and to access information. I do like having the app on my phone, to be able to access information quickly. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

To begin with it felt clunky and it wasn't always easy to find what I needed. I had to use the support function frequently to discover how to carry out tasks such as adding people onto the system and allocation to teams. This did take time and could be frustrating Review collected by and hosted on G2.com.

What problems is BrightHR solving and how is that benefiting you?

This has helped with the issue of where to store personal data in a system that is GDPR compliant. We needed a system that is secure that could be trusted by everyone. Previously a lot of information was kept in a paper form that wasn't easily accessed. Now we have created physical space in the office and enabled more people to be able to access the information when needed. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for taking the time to share your feedback with us, we really appreciate it. It's wonderful to know that you have found BrightHR intuitive and useful to keep you complaint with GDPR. It's equally great to hear that you have found our support to be great, particularly as you were finding your feet with the platform.

However with this being said, we're sorry to know it initially felt clunky. Our aim is ensure BrightHR is easy to use from the get go, so thank you for bringing this feedback to our attention. It has been passed back to our teams for their review, though should you wish to share any further comments please do not hesitate to get in touch at support@brighthr.com.

Thank you again for sharing your feedback, we hope you have a great week ahead.

The BrightHR Team.

Bethany C.

Managing Director

Small-Business (50 or fewer emp.)

9/7/2026

"Extremely disappointing service from start to finish."

0/5

What do you like best about BrightHR?

Logging holidays and sicknesses. That’s it Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

* Broken promises and commitments not followed through

* Phone calls repeatedly not returned

* Emails left unanswered

* Having to constantly chase for updates and responses

* Poor communication throughout

* Problems taking far too long to resolve

* Lack of ownership when issues arise

* Being passed around rather than getting a clear resolution

* Service falling well below what was promised when I signed up

* Considerable time wasted dealing with issues that should have been straightforward

* Overall lack of confidence in the service

* Poor enough experience that I am now cancelling and moving my payroll elsewhere Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Bethany!

Thank you for taking the time to share your feedback with us. We are sorry to hear that you have been disappointed with the service from BrightHR but we are grateful for this opportunity to address and learn from your concerns.

It is important to us that we investigate your comments thoroughly and have a member of the team reach out to help but things right. They will be in touch in the near future. If you require any support in the meantime, please do not hesitate to reach out to support@brighthr.com.

The BrightHR Team.

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

9/4/2026

"Everything HR in One Place"

5/5

What do you like best about BrightHR?

What I find most useful is having everything I need in one place. From ongoing HR tasks such as holiday requests and absence management to payroll and advice, it brings everything together in one system.

The BrightHR interface feels modern and is very user-friendly, whether I’m processing payroll or assigning training courses through BrightSafe.

The payroll software integrates with our pension provider and HMRC, which makes the monthly submissions straightforward and has saved me a lot of time when completing payroll.

We also use the BrightHR app, along with the Pop and Blip apps for expenses and time tracking/clocking in. Everything is straightforward to use, even for the less tech-savvy members of our team.

We’ve had no performance issues with any of the software, including when importing information during the initial setup and onboarding process.

The support we received from BrightHR during onboarding was invaluable. They ensured everything transferred smoothly and helped make sure our first few months of payroll were accurate.

While the monthly cost may be higher than some other providers, particularly if you’re only looking for payroll software, I feel BrightHR offers good value for money because of the wider functionality and level of support included.

Lastly, Bright Brainbox+ is really handy for those quick questions. It’s the built-in AI chat function, where you can ask questions relating to employment law or health and safety. If it can’t provide a definitive answer, it recommends contacting the relevant advice team and provides their phone number, so you know exactly where to go for further support. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

One improvement I’d like to see is greater integration between expenses and payroll. We reimburse expenses, including mileage, alongside employees’ monthly pay, so it would be useful if approved expenses in the Pop app could feed directly through to payroll. Currently, these need to be added separately, so having this integration would reduce duplicate data entry and make the monthly payroll process even more streamlined. Review collected by and hosted on G2.com.

What problems is BrightHR solving and how is that benefiting you?

BrightHR brings our HR, payroll, absence management, training and employee records together in one place, reducing the need for separate systems and duplicate admin. The integrations with HMRC and our pension provider, along with the employee apps, have helped streamline our processes and save time each month. It also gives us easy access to HR and health and safety support when we need it. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for taking the time to share your detailed feedback with us! We're thrilled to know that you have found BrightHR to be a great solution for bringing all of your HR processes into one place. It's also fantastic to hear that the support you received from our team throughout your onboarding was invaluable to you, please rest assured that your kind words will be shared with our team.

We also appreciate your feedback and suggestions regarding integrations between our PoP and Payroll software. This has been noted and passed back to our product team for their review! Each and every one of our product updates is fuelled by user feedback such as yours, so thank you for sharing it with us!

Thanks again for your feedback, we hope you have a great rest of your day.

The BrightHR Team.

Ellie R.

Director of Finance

Small-Business (50 or fewer emp.)

9/1/2026

"Versatile HR Tool with Room for Improvement but good value in a small business"

4/5

What do you like best about BrightHR?

I like that BrightHR has a clear interface with good support in the background, making it accessible from any device. I'm confident our data is secure. The training and development aspect is a very important add-on for a small business, and it's saving us significant time and money. The initial setup was relatively straightforward, and the user training videos were very helpful. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

The payroll onboarding has been quite slow, with three different members of staff supporting us at different points, which suggests high staff turnover in this part of the business. Some of the initial policy advice was not as thorough as expected, leading us to seek independent legal advice as we develop our contracts. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Ellie!

Thank you for taking the time to share your lovely feedback with us. We're delighted to know that your find your BrightHR software clear, secure, and valuable. It is also great to hear that our team have been of great support to you!

Please rest assured that your feedback regarding your onboarding and policy advice has been passed back to our team for their immediate review. We appreciate the importance of a smooth set up and also in having full confidence in our work, so we will be spending some time investigating this. Thank you for bringing this to our attention, and please do not hesitate to reach out to us at support@brighthr.com should you need any further assistance.

The BrightHR Team.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/7/2026

"Easy to Use with a Modern Look for Staff and Managers"

5/5

What do you like best about BrightHR?

Ease of Use for both staff and managers and Modern look compared to other platforms Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Absences - should have a category for birthday as a lot of companies allow someone to have a birthday day off but we have to remember to ask our staff to remember to add as other instead. This sometimes means staff forget to take a day off in the month of their birthday or use their holidays by accident which is hard to police. Need to add a category so we can give each member of staff an extra day to be taken within the month of their birthday. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for sharing this detailed feedback with us, we really appreciate it. It's great to hear that you find BrightHR easy to use and modern. We're all about making processes easier, so this is super encouraging for us to hear!

We also appreciate your feedback regarding birthday absences. Each of our product updates is fuelled by user feedback such as yours, so your comments are invaluable to us. In the meantime you may find it useful for add these on behalf of your employees to ensure they are taking what is owed. You can find our more information on this at the link below or by reaching out to our dedicated support team at support@brighthr.com.

Thanks again for sharing your feedback with us, we hope you have a great week.

The BrightHR Team.

See how BrightHR improved

Luke T.

Director

Small-Business (50 or fewer emp.)

10/30/2026

"Easy to Use, Well-Priced, and Smooth Onboarding"

5/5

What do you like best about BrightHR?

Very easy-to-use system. I haven’t encountered any issues so far. It’s reasonably priced, and the onboarding process was helpful and straightforward. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

So far, I haven’t run into any issues with the platform Review collected by and hosted on G2.com.

Response from Shelby Chadwick of BrightHR

Thank you for sharing your experience! We’re delighted BrightHR has been easy to use, well-priced, and straightforward to get started with. It’s great to hear our resources are helping you navigate employment legislation and that tools like holiday reporting are making day-to-day tasks easier for your small business. We appreciate your feedback and are here if you ever need support.