BrightHR Reviews & Product Details

BrightHR is the UK's leading HR and health & safety software platform, helping businesses simplify people management, stay compliant, and save valuable time. Since 2015, we've been making life easier for employers with intuitive, all-in-one software solutions, and today we're proud to support more than 120,000 businesses worldwide. Our easy-to-use platform streamlines everyday HR tasks, allowing you to manage annual leave, sickness, lateness, overtime, and employee records in just a few clicks. With our mobile apps, you can stay connected and manage your workforce wherever you are. BrightHR supports every stage of the employee journey. Use Turbo Talent Navigator to attract top talent with a built-in job listing creator and applicant management tools. Once your new hires are onboard, you can plan rotas, generate payroll reports, manage absences, and keep everything organised in one central platform. Our free mobile apps, Blip and PoP, make it easy to implement digital clocking in and out, while also simplifying employee expense management. To help you stay organised, BrightHR includes unlimited cloud storage for your HR documents, giving you secure, centralised access to important records whenever you need them. Supporting employee wellbeing is just as important as managing HR. That's why your employees can access our employee assistance programme (EAP), which provides a wide range of wellbeing services, including a confidential 24/7, 365-day helpline staffed by experienced in-house counsellors, virtual GP access without the wait, and menopause support. Managing workplace health and safety is simple with BrightSafe. Create and manage risk assessments, record workplace accidents, carry out investigations, and maintain compliance with confidence through one easy-to-use system. Looking for a faster, simpler way to pay your employees accurately and on time? Meet BrightHR Payroll. By bringing your HR and payroll processes together in one place, you can streamline administration, reduce manual work, and minimise the risk of costly errors and penalties. Plus, you'll have access to expert support from CIPP-qualified payroll professionals, giving you confidence that your payroll is accurate, compliant, and hassle-free every pay day. Your business can also benefit from Bright Exchange, our exclusive staff perks platform where you can promote your business and offer discounts to a community of more than 450,000 businesses and employees. In return, your staff gain access to a wide range of exclusive offers and savings. Whenever you need expert support, BrightAdvice gives you direct access to a team of fully qualified HR and H&S experts, providing practical guidance whenever challenges arise. For instant answers, Brainbox+ uses AI to provide legally compliant guidance to your HR questions in seconds. Whether you're looking for quick advice or tackling a more complex issue, help is always at your fingertips. This includes answers t HR, health & safety and payroll questions.

Seller

BrightHR

Discussions

BrightHR Community

Languages Supported

English

Solution Type

All-in-One

Pricing

Pricing provided by BrightHR.

Basic

£4.50

Per User Per Month

View More Pricing Information

BrightHR Integrations

(6)

Verified by BrightHR

BrightHR Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is BrightHR, and what problem is it built to solve?

BrightHR is a cloud-based HR software solution designed to help businesses manage their human resources tasks more efficiently. It focuses on staff leave and absence tracking, employee scheduling, payroll, employee records, rotas, and document storage to reduce HR administration and support organization and compliance.

What languages does BrightHR support?

BrightHR supports one language: English.

What company sizes and industries is BrightHR the best fit for?

BrightHR appears most suited to smaller businesses, with positive experiences also represented among mid-market teams and across several industries. The strongest reviewer presence is among small businesses, with industry representation spanning areas such as healthcare, retail, hospitality, construction, and nonprofits.

Company size: Small businesses are the clearest cluster; mid-market teams are also represented.
Industries: Healthcare, retail, hospitality, construction, and nonprofit organizations are among the represented segments.

How long does it take to implement BrightHR across a team?

BrightHR is most often up and running in under a month, though implementation can take longer depending on the rollout. Reported go-live times include:

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also frequently reported
Under 1 day	Reported in some cases
3–6 months or longer	Less common

What customer support options does BrightHR provide, and how do users find the overall support experience?

BrightHR provides support through phone, email, and chat, alongside self-service resources. The support experience can be very helpful: users describe friendly, knowledgeable staff and quick answers, while others encounter delays, inconsistent guidance, or difficulty getting issues followed through—particularly with payroll or queries that cross between technical support and HR advice.

What is the experience like for teams switching to BrightHR from another tool?

Teams have moved to BrightHR to simplify HR administration, consolidate separate tools, or replace systems they found clunky, difficult to use, or costly. Previous tools mentioned include HR and leave platforms such as Breathe, Access PeopleHR, and Leave Dates, as well as spreadsheets and other separate systems. The change can bring a more accessible, broader set of HR functions into one place; some teams also describe a straightforward data transfer, while getting configured and helping staff adjust can take additional effort.

What features or capabilities could make BrightHR even more useful?

BrightHR could be more useful with greater flexibility in scheduling and in tailoring workflows to different teams. The improvement requests that come up most often include:

More adaptable scheduling: Better support for varied shift patterns, open shifts, and clearer visibility of rota gaps.
More customization and control: Flexible settings for company-specific rules, employee fields, and user permissions.
Stronger reporting: More customizable reports and options to automate routine report delivery.
A smoother mobile experience: Broader access to manager tasks on mobile and a more unified experience across the apps.

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Sian S.

Operations Manager

Small-Business (50 or fewer emp.)

10/22/2026

"Interactive and Easy to Navigate—Works Great for New Managers"

5/5

What do you like best about BrightHR?

I like how interactive it is. As a newly appointed manager, I find it very easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I don't have any issues with bright; it all works well for me. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for your lovely review, and congratulations on your new management role! We’re delighted that you find BrightHR interactive and easy to navigate as you settle into your responsibilities.

It’s also great to hear that you’re keen to explore more of what BrightHR offers. Please contact us at support@brighthr.com so we can point you towards relevant product updates and resources to help you make fuller use of the system.

Thanks again for sharing your feedback. We look forward to supporting you in your new role!

The BrightHR Team.

Olga C.

Procurement manager

Mid-Market (51-1000 emp.)

10/5/2026

"Easy Logins and Smooth Handling of Holidays and Team Requests"

5/5

What do you like best about BrightHR?

everything is very easy including logins, holidays and any other requests i get from my team. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Sometimes the connection when I’m using it on my phone isn’t great, but that’s mainly due to my phone. Also, some of the training content is a bit obscure and can be hard to find. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Olga!

Thanks for taking the time to share this great feedback with us! We're thrilled to hear that BrightHR has made everything training to holiday requests so much easier. We're all about streamlining your HR admin, so this is great to hear.

We also appreciate your comments regarding connectivity. We appreciate the importance of having a reliable user experience, so please rest assured that your comments have been shared with our development team for review. As well as this, your feedback regarding training content has also been duly noted!

Thank you again for sharing your feedback with us. Should you have any further feedback or require any further support, please don't hesitate to get in touch at support@brighthr.com.

We hope you have a great end to your week!

The BrightHR Team.

Jon D.

General Manager

Mid-Market (51-1000 emp.)

11/6/2026

"Simple, Modern HR Hub That Streamlined Our Business"

5/5

What do you like best about BrightHR?

Simple and modern. It has streamlined our business dramatically. One place for all HR, employee files, time off requests and shift management. Brilliant. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Still some areas that could be improved… mainly in the shift clocking in and out department. But giving feedback is easy and straightforward. Review collected by and hosted on G2.com.

Response from Shelby Chadwick of BrightHR

It’s wonderful to hear BrightHR has streamlined your business and made managing employee files, time off, and shifts easier. Thanks for highlighting the clocking-in and out improvements you’d like to see, we value your feedback and will pass on your comments to the team. - The BrightHR Team.

Ricky H.

Mid-Market (51-1000 emp.)

10/16/2026

"All-in-One HR Makes Holidays and Reviews Effortless"

5/5

What do you like best about BrightHR?

I like that BrightHR keeps everything in one place, so I don’t need several platforms. Staff can book holidays, and requests go straight to line managers to authorise. Having my own performance reviews and the reviews for the people I oversee all in one place was a massive bonus. The holiday feature integrates with our own fleet system and inputs the data for us, so human error is taken away. Everything I’ve used so far has been spot on, and I’m looking forward to using the training features. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Nothing Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Hi Ricky!

Thank you for your wonderful review! We’re delighted that having everything in one place is making your working day easier, from sending holiday requests straight to line managers to keeping your own and your team’s performance reviews together.

It’s also great to hear that the holiday integration with your fleet system is reducing manual input and helping you avoid errors. Those time savings can make a real difference.

We hope you find the training features just as useful when you explore them. If you’d like any help getting started, please reach out at support@brighthr.com.

Thanks again for sharing your feedback!

The BrightHR Team

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/4/2026

"Great HR-Payroll Integration, But Onboarding Needs Improvement"

3.5/5

What do you like best about BrightHR?

I like the HR and payroll integration. It makes it easier to switch between employee profile and their payroll details Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

My onboarding experience was really awful. I was not shown what the software could do and was advised to email information. I later found that many of my informations would be automated each month. I did not even know about the option to email the managed payrolll email until weeks later. My assigned onboarding person could have made life much easier for me and for herself Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for taking the time to share your invaluable feedback with us, we really appreciate it! We're delighted to hear that you have found great value in our HR and payroll products. We're all about streamlining and making your processes easier, so this is really encouraging for us to hear!

However, we are sorry to know that your initial onboarding experience was not as we would expect. It's important to us that we investigate your concerns and help put things right! Unfortunately we've been unable to confirm your BrightHR account number through the details you have shared within this review, or in your G2 account, so would be grateful if you could reach out to us at support@brighthr.com with some further feedback on your experience.

Thank you again for sharing your feedback with us, we sincerely hope to have the opportunity to speak with you soon!

The BrightHR Team.

Monica L.

office manager

Small-Business (50 or fewer emp.)

10/22/2026

"BrightHR Keeps All Staff Info in One Place for Easy Holiday and Absence Management"

5/5

What do you like best about BrightHR?

The best thing about BrightHR is having all our staff information in one place, making holidays and absences much easier to manage. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

It can take a few clicks to find what you need, so navigation could be simpler Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for sharing your experience! We’re pleased that keeping staff information, holidays and absences together is saving you admin time and making it easier to plan cover.

We also appreciate your feedback on navigation. Being able to find what you need quickly matters, and we understand that extra clicks can slow things down. If you’d like to share which areas feel harder to reach, please contact us at support@brighthr.com so we can better understand your experience and offer guidance.

Thanks again for your thoughtful review and for choosing BrightHR!

The BrightHR Team.

Daksh K.

HRBP

Consumer Services

Mid-Market (51-1000 emp.)

Originally submitted 1/30/2026

"User-Friendly with Robust Capabilities"

4.5/5

What do you like best about BrightHR?

I like using BrightHR mainly for core HR functions like maintaining employee records and managing absentees. I love that it's highly accurate compared to other software and provides a lot of metrics, which can help improve accuracy. What I like the most is its user-friendly UI and UX, making it super easy and smooth to use. It's also highly adaptable and can easily manage big data sets, and I appreciate the dashboards that cover every required metric. The initial setup and learning process is kind of easy, making the overall experience great. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I feel it kinda lacks in depth in terms of analysis and it's a bit sort of costly. Instead of providing monthly reports, it should provide reports on a real-time basis and have a customization section. Review collected by and hosted on G2.com.

Rhoda A.

Mid-Market (51-1000 emp.)

10/30/2026

"Easy-to-Use HR Hub with Great Perks"

5/5

What do you like best about BrightHR?

I like BrightHR’s modern layout and design, which makes me feel part of a team. Booking annual leave is easy, and BrightHR reminds me about it. The discounts are fantastic, and I like having everything in one place. The setup was super easy, and I like everything about BrightHR. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I like everything about BrightHR, but it would be nice to have a colleague chat option. Review collected by and hosted on G2.com.

Response from Shelby Chadwick of BrightHR

Thanks for sharing your experience! We’re delighted BrightHR’s easy-to-use design, leave reminders, time tracking, and exclusive discounts are making work simpler. We appreciate your suggestion for a colleague chat feature and will pass it along to our team.

Verified User in Computer Hardware

Small-Business (50 or fewer emp.)

11/3/2026

"All-in-One HR Hub for Payroll, Holidays, and Sickness Tracking"

4/5

What do you like best about BrightHR?

Everything is in one place. Payroll, holidays, sickness and hr info Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I’d like to be able to authorize or decline holidays and see more info from the calendar instead of having to switch to a different screen Review collected by and hosted on G2.com.

Response from Shelby Chadwick of BrightHR

Thanks for sharing your feedback! We’re glad BrightHR is bringing payroll and staff time off together in one place and working well for your team.

We understand it would be more convenient to approve or decline holiday requests and see more details directly from the calendar, without switching screens. We’ll pass this feedback on to our product team. If you’d like help with your current holiday approval workflow, our support team would be happy to follow up. You can contact them at CustomerSolutions@brighthr.com

ellie s.

Cleaner

Small-Business (50 or fewer emp.)

9/1/2026

"One Place for Team Shifts and Job Notes That Really Helps"

4.5/5

What do you like best about BrightHR?

I like being able to have one place that all of my team can access their shifts, The system has a place to put notes under every job which helps me massively Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I don’t like that when people are on the same time slot of a shift it shows that they’re working together even if they’re not Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Ellie!

Thank you for taking the time to share this great feedback! We're happy to know that you've found BrightHR really helpful to the running of your business. Making business owners lives easier is one of our primary goals here, so this is really encouraging to know!

We also appreciate your feedback regarding the appearance of your team on the same shift but in different locations. This has been shared with our product team for their review and attention. In the meantime, please do not hesitate to reach out to us at support@brighthr.com for any further assistance.

Thank you again for sharing your feedback and we hope you have a great day!

The BrightHR Team.