BrightHR Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the helpful support from BrightHR invaluable, with staff offering clear guidance and empathy. (4 mentions)

Users value the simplicity of BrightHR, highlighting its intuitive design that facilitates efficient HR management. (3 mentions)

Users commend BrightHR for their outstanding customer support, offering comprehensive assistance that enhances the onboarding experience. (2 mentions)

Users commend the easy onboarding experience of BrightHR, enabling quick team integration with minimal training required. (2 mentions)

Users value the efficiency of BrightHR, which simplifies day-to-day HR tasks and enhances overall workflow. (2 mentions)

Users desire more options for customization flexibility, as current limitations hinder their overall experience with BrightHR. (3 mentions)

Users criticize BrightHR for its not user-friendly interface, inadequate features, and poor customer support experience. (2 mentions)

Users face poor customer support with BrightHR, leading to frustration and difficulties in resolving issues effectively. (2 mentions)

Users experience significant service delays, struggling to get timely feedback and support for their HR needs. (2 mentions)

Users report unethical contract practices with BrightHR, facing difficulties in cancellation and constant sales harassment. (1 mentions)

5 Pros or Advantages of BrightHR

1. Helpful

Users find the helpful support from BrightHR invaluable, with staff offering clear guidance and empathy.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

1.5/5

"Helpful but incomprehensive"

What do you like about BrightHR?

Being able to call and connect quickly; advice on-hand.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent IT service"

What do you like about BrightHR?

James has been the most helpful and patient person with clear lines and guidance, a very pleasant person to work with. Thank you James

2. Simplicity

Users value the simplicity of BrightHR, highlighting its intuitive design that facilitates efficient HR management.

See 3 mentions

See Related User Reviews

Steve D.

Small-Business (50 or fewer emp.)

5.0/5

"Extremely helpful in resolving an issue with our account"

What do you like about BrightHR?

What I appreciate most about BrightHR is its ability to simplify and streamline essential HR processes. The platform is intuitive, well-structured, an

Sarah W.

Small-Business (50 or fewer emp.)

2.5/5

"Classic case of Over Promise and Under Deliver"

What do you like about BrightHR?

The employee handbook is a good starting point. The clock in feature is simple and the expense feature is great.

3. Customer Support

Users commend BrightHR for their outstanding customer support, offering comprehensive assistance that enhances the onboarding experience.

See 2 mentions

See Related User Reviews

José G.

Mid-Market (51-1000 emp.)

4.0/5

"Customer Care"

What do you like about BrightHR?

We had an issue with the Blipp Report, which I raised. Leyla from BrightHR Customer Support followed up and handled the matter with great care. I real

Andrew R.

Small-Business (50 or fewer emp.)

5.0/5

"Simple yet powerful HR"

What do you like about BrightHR?

The platform is very simple to navigate, we were able to onboard our team very quickly with minimal training and review. Their support is fantastic an

4. Easy Onboarding

Users commend the easy onboarding experience of BrightHR, enabling quick team integration with minimal training required.

See 2 mentions

See Related User Reviews

Steve D.

Small-Business (50 or fewer emp.)

5.0/5

"Extremely helpful in resolving an issue with our account"

What do you like about BrightHR?

What I appreciate most about BrightHR is its ability to simplify and streamline essential HR processes. The platform is intuitive, well-structured, an

Andrew R.

Small-Business (50 or fewer emp.)

5.0/5

"Simple yet powerful HR"

What do you like about BrightHR?

The platform is very simple to navigate, we were able to onboard our team very quickly with minimal training and review. Their support is fantastic an

5. Efficiency

Users value the efficiency of BrightHR, which simplifies day-to-day HR tasks and enhances overall workflow.

See 2 mentions

See Related User Reviews

Rachel F.

Small-Business (50 or fewer emp.)

4.5/5

"Simplifies Daily Tasks, But Needs Better Integration Options"

What do you like about BrightHR?

How it helps to execute the day-to-day workload easier!

Steve D.

Small-Business (50 or fewer emp.)

5.0/5

"Extremely helpful in resolving an issue with our account"

What do you like about BrightHR?

What I appreciate most about BrightHR is its ability to simplify and streamline essential HR processes. The platform is intuitive, well-structured, an

5 Cons or Disadvantages of BrightHR

1. Limited Customization

Users desire more options for customization flexibility, as current limitations hinder their overall experience with BrightHR.

See 3 mentions

See Related User Reviews

José G.

Mid-Market (51-1000 emp.)

4.0/5

"Customer Care"

What do you dislike about BrightHR?

I would appreciate more flexibility in terms of customization.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"it was stright to the point and very helpful"

What do you dislike about BrightHR?

there are limitations but I understand its evolving

2. Not User-Friendly

Users criticize BrightHR for its not user-friendly interface, inadequate features, and poor customer support experience.

See 2 mentions

See Related User Reviews

Sarah W.

Small-Business (50 or fewer emp.)

2.5/5

"Classic case of Over Promise and Under Deliver"

What do you dislike about BrightHR?

The calendar feature does not have GPS for service workers, the clock in feature does not have an adequate mapping feature nor auto clock out. The sal

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Poor service so far"

What do you dislike about BrightHR?

Poor service. Still not setup 3 months later. No dummy run done. Staff not fully setup. Promised call to resolve still not done despite chasing. Debat

3. Poor Customer Support

Users face poor customer support with BrightHR, leading to frustration and difficulties in resolving issues effectively.

See 2 mentions

See Related User Reviews

Sarah W.

Small-Business (50 or fewer emp.)

2.5/5

"Classic case of Over Promise and Under Deliver"

What do you dislike about BrightHR?

The calendar feature does not have GPS for service workers, the clock in feature does not have an adequate mapping feature nor auto clock out. The sal

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"AVOID THIS COMPANY AT ALL COSTS"

What do you dislike about BrightHR?

This company tow the line of ethical business practice and should be avoided at all costs, especially if you are a small business. My PA signed us up

4. Service Delays

Users experience significant service delays, struggling to get timely feedback and support for their HR needs.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Difficulty accessing document review services"

What do you dislike about BrightHR?

We really benefit from receiving feedback on existing policy documents, however this has been really hard to access. I have requested appointments mul

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"AVOID THIS COMPANY AT ALL COSTS"

What do you dislike about BrightHR?

This company tow the line of ethical business practice and should be avoided at all costs, especially if you are a small business. My PA signed us up

5. Employee Management

Users report unethical contract practices with BrightHR, facing difficulties in cancellation and constant sales harassment.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"AVOID THIS COMPANY AT ALL COSTS"

What do you dislike about BrightHR?

This company tow the line of ethical business practice and should be avoided at all costs, especially if you are a small business. My PA signed us up

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Neil P.

Practice Manager

Small-Business (50 or fewer emp.)

10/15/2026

"Easy Absence Tracking and Calendar View"

3.5/5

What do you like best about BrightHR?

I like that I can easily track staff absence and holidays at a glance. It's super easy using the portal to update these quickly and approve staff requests. The calendar view lets me see everything in one place, so I can quickly identify gaps in the set up. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

It is geared towards big business to a certain extent especially across things like sickness absence tracking and contract changes/templates. For example, you have to set up shift patterns for staff, and while you can set up as many as you like, I have one for each person, which was a chore at the beginning, because we have such a mix of roles, hours, and shifts. Review collected by and hosted on G2.com.

What problems is BrightHR solving and how is that benefiting you?

It's making managing sickness absence a lot more consistent, remembering to complete return's to work for example, which makes it easier to hold staff to account down the line, and most importantly, treat everyone the same! It also means I don't miss any requests for leave, as they all have to go through BrightHR - previously people would email, or they would write me a note, or put in a paper request form, or sometimes, just ask me to take time back or a day off! It's a LOT easier to see how generous you have been with your staff (or not as the case may be) with a single viewpoint. It's also helped with one staff member in particular who was always finishing early (with permission) and taking time unpaid, but actually tracking this properly using the software rather then remembering at the end of the month to deduct from wages. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

edit

HI Neil!

Thanks for taking the time to share your invaluable feedback with us, we really appreciate it. It's great to hear that BrightHR has helped you simplify managing your sickness & absence and wider HR processes. We are all about streamlining tasks to free up more of your time, so this is encouraging for us to hear!

We also appreciate your comments regarding shift planning, please rest assured that this has been shared with our development team for their review. We appreciate it was time consuming in the beginning, there is the option to copy an existing rota that may help with future staff! Please view the link below for further details. Should you need any further support in the meantime please don't hesitate to reach out at support@brighthr.com, we are always happy to help.

Thanks again for sharing your feedback and we hope you have a great end to your week!

The BrightHR Team.

See how BrightHR improved

Nia G.

Head of Commercial

Small-Business (50 or fewer emp.)

10/1/2026

"User-Friendly Tool That Keeps All Our Team Information in One Place"

5/5

What do you like best about BrightHR?

It’s great for keeping all our information in one place. It’s user-friendly and works well for the whole team. Overall, the system is clear, easy to navigate, and helpful for everyone. They are supportive and have easy to access information to help with day to day. We chose this system as it was competitively priced and gave the team opportunity to streamline all systems into one area. It's AI features are great and accurate and the speed that we get support is very good. We are yet to connect to other tools but this option in the future is great. It is a reliable system overall. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

We have found, for our team set up the rota to be challenging to use and the staff have said they struggle to understand who is on at what times. It also doesn't highlight gaps in the rota as much as we feel it should. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

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Hi Nia!

Thank you so much for taking the time to share this detailed feedback with us. We're delighted to know that you find BrightHR to be a good, user-friendly tool which helps you keep all of your HR processes in one place. It's also great to hear that you have found our AI features to be valuable, and our support teams to be great!

We also appreciate your comments regarding our rota feature. Please rest assured that we have noted these down and shared them with our development teams for their review. It's important to us that each of our product updates is fuelled by real user feedback, so thank you for bringing this to our attention.

Should you need any further support in the meantime, please don't hesitate to reach out to us at support@brighthr.com. We are always happy to help!

Thank you again for sharing your feedback with us, we hope you have a great week.

The BrightHR Team.

Amaju A.

IT Project & Programme Manager

Small-Business (50 or fewer emp.)

10/6/2026

"A Reliable HR System That Brings Structure and Compliance Clarity Clarity"

5/5

What do you like best about BrightHR?

BrightHR gives me structure and clarity in my HR operations. The platform makes it easy to manage employee records, policies, and compliance tasks without getting lost in admin. Their support team has been consistently responsive and proactive, which has been especially valuable as I’m building out my organisation’s compliance framework. The combination of an intuitive system and reliable support has genuinely reduced the stress of managing HR. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Some parts of the platform feel a bit rigid when you’re setting up more complex HR or compliance workflows. There are moments where I wish certain features were more customisable, especially around policy structuring and multi‑role configurations. The system is strong overall, but a bit more flexibility would make it even better for businesses with evolving operational needs. Review collected by and hosted on G2.com.

What problems is BrightHR solving and how is that benefiting you?

Before BrightHR, managing our tasks was fragmented and time‑consuming. We struggled with keeping everything organised and audit‑ready, but now we can centralise employee information, track policies, and manage compliance workflows in one place. This has resulted in clearer processes, fewer administrative errors, and a noticeable reduction in time spent on routine HR tasks. The platform has made it easier to maintain structure as the business grows, especially around compliance and documentation. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

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Hi Amaju!

Thanks for taking the time to share your detailed feedback with us, we really appreciate it! At BrightHR it is our mission to streamline HR processes to give you the time and peace of mind to focus on running your business. As a result, we're delighted to hear that BrightHR has centralised all your tasks and resulted in a notable reduction in time spent on HR tasks and administrative errors.

We also appreciate your feedback regarding setting up more complex workflows and general customisability. Our product team are constantly working on updates to make BrightHR more flexible and adaptable to unique business cases, so please rest assured that your comments have been shared with them for their review!

In the meantime, should you need any support or have any further feedback please don't hesitate to get in touch with us at support@brighthr.com. Our dedicated team are always here to help!

Thank you again for sharing your comments with us, we hope you have a great end to your week.

The BrightHR Team.

Joanne P.

Business Performance Officer

Small-Business (50 or fewer emp.)

9/28/2026

"Fast, Reliable, and Intuitive All-in-One Suite with Great Value"

4.5/5

What do you like best about BrightHR?

The site is easy to navigate and the side bar makes it intuitive. There is a lot of functionality built into a single suite. Having everything in one place is so much easier to undertake day to day tasks. The site is fast and reliable, never lagging. The support and chat box options appear regular. I find that this is great value for money and much better than other systems I have used. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

The sidebar icons cannot be rearranged in order to match the functions I use the most. It just means more scrolling past some items I never use such as time tracking. The expense function would be better if it could deduct home to work miles on a mileage trip, as with remote working happening more, this is a common thing we need to take off. Review collected by and hosted on G2.com.

What problems is BrightHR solving and how is that benefiting you?

Its making mileage claims easier as not only is there a site, but the apps associated are making life easier for staff that are based in the community. It also shows details like payroll info, salary, DBS etc which all help keep the staff records in one place. The calendar function can show team absences etc and help manage the workload and capacity as I job share with a colleague. I find it easy to navigate, and we can store / find company documents much easier now. With the added function of read receipt, makes sure we have a log of who has read each policy. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

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Hi Joanne!

Thanks for taking the time to share this detailed feedback with us, we sincerely appreciate it. It's brilliant to hear that you find BrightHR easy to navigate, fast, and reliable. It's also great to know that you find the software to have a lot of functionality with great support. We're all about making your HR processes easier, so this is super encouraging for us to hear!

We also appreciate your comments regarding rearranging your sidebar, and deducting home to work miles from our PoP app. All of our product updates are fuelled by user feedback such as yours, so this is invaluable to us. Please rest assured that these have been noted down and shared with our development team for their review.

Thanks again for sharing your comments with us, we hope you have a wonderful end to your week.

The BrightHR Team.

Natalie D.

Business Performance Officer

Small-Business (50 or fewer emp.)

9/24/2026

"Easy Expenses, Reliable Access Anywhere, and Quick Support"

4.5/5

What do you like best about BrightHR?

I find the expenses part really easy to use and the auto calculation for the journey makes everything simple. The fact that the app is linked to it, it means that I can access Bright HR anywhere. When I have got stuck, the support has been quick and helpful. It's always reliable and never have any issues with it. The detail on profiles is good as it has all the employment info to hand which we never used to have. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

On the phone, having to use Pop seems unnecessary and would be better all combined in a single app. Being able to rearrange or customize the left-hand toolbar would make this better as we don't use some of the icons, such as rotas and shifts. The e-learning suite seems basic and not that broad or comprehensive. e.g. no information governance or H&S topics. Review collected by and hosted on G2.com.

What problems is BrightHR solving and how is that benefiting you?

It's given us a comprehensive all-in-one solution for our work needs. It's made claiming expenses for staff much easier and we see this through increased claims. The system is quick and easy to use and therefore saves time as it's easy to find information. It has made sharing performance goals simpler so everyone knows what is expected of them. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

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Hi Natalie!

Thanks for taking the time to share this detailed review, we really appreciate it! It's great to know that you find BrightHR to be reliable and an easy way to streamline your expenses processes. As well as this, it's great to hear that our support has been quick and helpful to you when needed, please know that we will pass your kind words back to the team.

We also appreciate your feedback regarding the PoP app and customisable tool bar. All our product updates are fuelled by client feedback such as yours, so all suggestions are invaluable to us! Furthermore, we are sorry to know that you feel that the e-learning offerings are basic. Our team are working hard to keep adding new content and courses for you and your teams to access. Should you have any suggestions on what you would like to see next, please don't hesitate to let us know at support@brighthr.com.

In regards to the H&S topics, these are kept separately in our BrightSafe product. Should you want any further information on this, please see the link attached to this response!

Thank you again for sharing your invaluable feedback with us, we hope you have a lovely week ahead.

The BrightHR Team.

See how BrightHR improved

Darren .

Head of Service

Small-Business (50 or fewer emp.)

9/21/2026

"Easy to Use All-in-One HR Suite with Great Performance and Support"

4.5/5

What do you like best about BrightHR?

Ease of use and the fact it puts all of this into one package. The interconnected bits of expenses, payroll, documentation reviews. Staff like the map facility in expenses so that it auto calculates. The associated app makes the whole process accessible and easier to use than our previous software. Its performance is great. When we have asked for support, the web meetings are useful. For the price, we are happy. We havent used the AI elements to date Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

some of the contract changes cant all be made at once and you have to do multiple changes on separate days. Bright HR and PoP app should be one so everything can be found in one place. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

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Hi Darren!

Thanks for taking the time to share your feedback with us, we really appreciate it! It's lovely to hear that you find BrightHR an easy to use all-in-one HR suite. Keeping all of your documentation and processes in one place is something we believe makes workflow more streamlined and efficient, so it's brilliant to hear that the interconnectivity of the package is particularly useful. However, please know that your comments regarding contract updates and BrightHR/ PoP have been duly noted and shared with the relevant teams for their review.

It's also great to hear that you've found our support team to be great, please know that we'll share your kind words with them. Our AI tools like Bright Super Solutions Help and BRAINBOX+ are great ways for your to access answers to your quick support or employment law questions instantly. We'd recommend giving them a go! And if you have any feedback regarding your experiences with them, please don't hesitate to let us know at support@brighthr.com.

Thank you again for sharing your feedback, we hope you have a wonderful week ahead.

The BrightHR Team.

Verified User in Automotive

Small-Business (50 or fewer emp.)

10/28/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"BrightHR Keeps Everything Organised and Easy to Access"

5/5

What do you like best about BrightHR?

I like using BrightHR because it keeps everything work-related organised and easy to access in one place. It’s straightforward to use, saves time, and makes things like checking shifts, holidays, documents and other important information much simpler. I also like being able to access what I need quickly without having to ask someone every time. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

One thing I dislike about BrightHR is that it can sometimes feel a little slow or take longer than expected to find certain information. Some features could also be made simpler and easier to navigate. Overall, though, I find it useful and there isn’t anything major that I dislike about it. Review collected by and hosted on G2.com.

What problems is BrightHR solving and how is that benefiting you?

BrightHR solves the problem of having work information spread across different places. It keeps things like holidays, shifts, documents and other important information together in one place. This benefits me because it saves time, keeps me organised and makes it easier to find what I need without always having to ask a manager. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

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Thank you for your detailed review! We’re pleased that having your shifts, holidays and documents together helps you stay organised and find answers without needing to ask your manager. It’s great to hear that this is saving you time.

We also appreciate your comments about occasional slowness and finding some features harder to navigate. Please contact us at support@brighthr.com with details of where you’re experiencing delays or difficulty, so we can look into this and offer guidance.

Thanks again for sharing your experience. Your feedback helps us understand how we can make everyday tasks easier.

The BrightHR Team.

Kerrie F.

Small-Business (50 or fewer emp.)

10/23/2026

"Streamlines HR and Timekeeping, Though Staff Training Takes Time"

3.5/5

What do you like best about BrightHR?

BrightHR is easier to use now that I’ve got the hang of it, though it took me a bit of time to get used to it. I can bring HR issues to them and get advice, which was really handy with one member of staff. I like being able to reach someone for advice and support with a click of a button, and I can speak to someone face to face, over Zoom, or on the phone. I can leave a message and they get back to me, so I’m not waiting on a call for hours. The clocking-in and timekeeping system is saving me hours, including with breaks and legislation. I’m only scratching the surface, but there’s a lot more to offer, and I think it will be advantageous to the business going forward. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I think BrightHR could be a little simpler for staff who aren’t very tech-savvy. Some of my staff struggled, and I had to support them. It would help to have proper training, like a video, for the training programs and clocking-in system, rather than relying on one person to learn it and pass the knowledge on. The transition was slow for the first three months, with issues clocking in and out and missing things, and setup took a bit of time. Maybe there’s already training available and I missed it. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

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Hi Kerrie!

Thank you for sharing such thoughtful feedback. We’re pleased that clocking in and timekeeping are saving you hours, and that being able to reach our team for HR advice has been valuable when you’ve needed support.

We also appreciate your honesty about getting started. It sounds like the initial setup and helping colleagues become familiar with the system took considerable time and effort. Your suggestion for clear video guidance, particularly for clocking in and the training features, is helpful.

Please contact us at support@brighthr.com so we can help you explore suitable training resources and support anyone who is still finding their feet.

Thank you again for your review. We look forward to helping you and your team get more from BrightHR as you explore its features.

The BrightHR Team.

Verified User in Retail

Small-Business (50 or fewer emp.)

10/16/2026

"BrightHR Streamlined Our HR, Payroll & Health & Safety with Reliable 24/7 Access"

5/5

What do you like best about BrightHR?

BrightHR is a comprehensive system that has streamlined our HR, Payroll and Health & Safety processes. The online system and app's are clear and it is easy to find information quickly. The support team have extensive knowledge and are always eager and willing to assist. We use the Time tracking function to create accurate timesheets. The absence calendar to log all holiday, events and trainings across the group. The integrated payroll calculates hours and overtime payments, saving time analysing time sheets, gives detailed reports and links directly with HMRC and Nest pensions, avoiding the need for extra submissions. We use the Rota function to ensure that our shop is always fully staffed as it shows us clearly any prebooked absences. BrightBase and Brainbox+ (AI HR Advice) are an invaluable source of information which, as a manager, I use almost daily. We use the e-learning modules in BrightHR and BrightSafe for new employees and to refresh our teams knowledge. The reliability of the system is one of the best features and allows access to crucial HR details 24/7. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

As with any system there are areas that don't work directly for us, however we have found ways around them with the support teams assistance. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

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Hi there!

Thank you for taking the time to share such a detailed review! It’s wonderful to hear how BrightHR is helping you bring together HR, payroll and health & safety across your group.

We’re particularly pleased that time tracking and integrated payroll are saving you time, while the rota and absence calendar help you keep your shop fully staffed. Knowing that BrightBase, Brainbox+ and our e-learning modules have become valuable resources for you and your team is lovely feedback to receive.

We also appreciate your honest comments about the areas that don’t quite fit your needs. It’s encouraging to hear that our support team has helped you find practical ways forward, alongside supporting your contract updates, company handbooks and day-to-day HR queries. If you need any further assistance, please reach out at support@brighthr.com.

Thanks again for choosing BrightHR. We look forward to continuing to support you and your team!

The BrightHR Team.

Sampson C.

HR & Office Manager

Mid-Market (51-1000 emp.)

9/3/2026

"Super Easy Web That Streamlines Rotas, Documents, and Read & Accept"

5/5

What do you like best about BrightHR?

I find using the web browser version to be super easy. I enjoy working the employees rotas, uploading documents in to one place and having the access to the read and accept on documents. Its help speed up process and performance for myself and employees. When ever i have a questions the support is quick and easy. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

So far the downside would be on eLearning, having some course on Bright Safe and some on Bright, confusing to some employees. Also, the completion and re uploading certificates of eLearning. Which also doesn't let me the admin know of progress. some employees completed course, didn't upload now wont re do it. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

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Hi Sampson!

Thanks for taking the time to share this wonderful review, we're delighted to know that you think its a superb app that has helped you streamline your processes. At BrightHR it is our goal to help business owners like you spend less time on admin and more time on running your business, so this is fantastic for us to hear.

We also really appreciate your detailed feedback regarding the e-learning courses. We appreciate that the separation between BrightHR and BrightSafe means that e-learning modules are also stored separately, please rest assured that we have passed this to our product team for their review. In regards to the certificates, this is an improvement that we have on our roadmap for release! So keep your eyes peeled.

Thanks again for sharing your invaluable feedback with us. We hope you have a great end to your week!

The BrightHR Team.