BrightHR Reviews & Product Details

BrightHR is the UK's leading HR and health & safety software platform, helping businesses simplify people management, stay compliant, and save valuable time. Since 2015, we've been making life easier for employers with intuitive, all-in-one software solutions, and today we're proud to support more than 120,000 businesses worldwide. Our easy-to-use platform streamlines everyday HR tasks, allowing you to manage annual leave, sickness, lateness, overtime, and employee records in just a few clicks. With our mobile apps, you can stay connected and manage your workforce wherever you are. BrightHR supports every stage of the employee journey. Use Turbo Talent Navigator to attract top talent with a built-in job listing creator and applicant management tools. Once your new hires are onboard, you can plan rotas, generate payroll reports, manage absences, and keep everything organised in one central platform. Our free mobile apps, Blip and PoP, make it easy to implement digital clocking in and out, while also simplifying employee expense management. To help you stay organised, BrightHR includes unlimited cloud storage for your HR documents, giving you secure, centralised access to important records whenever you need them. Supporting employee wellbeing is just as important as managing HR. That's why your employees can access our employee assistance programme (EAP), which provides a wide range of wellbeing services, including a confidential 24/7, 365-day helpline staffed by experienced in-house counsellors, virtual GP access without the wait, and menopause support. Managing workplace health and safety is simple with BrightSafe. Create and manage risk assessments, record workplace accidents, carry out investigations, and maintain compliance with confidence through one easy-to-use system. Looking for a faster, simpler way to pay your employees accurately and on time? Meet BrightHR Payroll. By bringing your HR and payroll processes together in one place, you can streamline administration, reduce manual work, and minimise the risk of costly errors and penalties. Plus, you'll have access to expert support from CIPP-qualified payroll professionals, giving you confidence that your payroll is accurate, compliant, and hassle-free every pay day. Your business can also benefit from Bright Exchange, our exclusive staff perks platform where you can promote your business and offer discounts to a community of more than 450,000 businesses and employees. In return, your staff gain access to a wide range of exclusive offers and savings. Whenever you need expert support, BrightAdvice gives you direct access to a team of fully qualified HR and H&S experts, providing practical guidance whenever challenges arise. For instant answers, Brainbox+ uses AI to provide legally compliant guidance to your HR questions in seconds. Whether you're looking for quick advice or tackling a more complex issue, help is always at your fingertips. This includes answers t HR, health & safety and payroll questions.

Seller

BrightHR

Discussions

BrightHR Community

Languages Supported

English

Solution Type

All-in-One

Pricing

Pricing provided by BrightHR.

Basic

£4.50

Per User Per Month

View More Pricing Information

BrightHR Integrations

(6)

Verified by BrightHR

BrightHR Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is BrightHR, and what problem is it built to solve?

BrightHR is a cloud-based HR software solution designed to help businesses manage their human resources tasks more efficiently. It focuses on staff leave and absence tracking, employee scheduling, payroll, employee records, rotas, and document storage to reduce HR administration and support organization and compliance.

What languages does BrightHR support?

BrightHR supports one language: English.

What company sizes and industries is BrightHR the best fit for?

BrightHR appears most suited to smaller businesses, with positive experiences also represented among mid-market teams and across several industries. The strongest reviewer presence is among small businesses, with industry representation spanning areas such as healthcare, retail, hospitality, construction, and nonprofits.

Company size: Small businesses are the clearest cluster; mid-market teams are also represented.
Industries: Healthcare, retail, hospitality, construction, and nonprofit organizations are among the represented segments.

How long does it take to implement BrightHR across a team?

BrightHR is most often up and running in under a month, though implementation can take longer depending on the rollout. Reported go-live times include:

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also frequently reported
Under 1 day	Reported in some cases
3–6 months or longer	Less common

What customer support options does BrightHR provide, and how do users find the overall support experience?

BrightHR provides support through phone, email, and chat, alongside self-service resources. The support experience can be very helpful: users describe friendly, knowledgeable staff and quick answers, while others encounter delays, inconsistent guidance, or difficulty getting issues followed through—particularly with payroll or queries that cross between technical support and HR advice.

What is the experience like for teams switching to BrightHR from another tool?

Teams have moved to BrightHR to simplify HR administration, consolidate separate tools, or replace systems they found clunky, difficult to use, or costly. Previous tools mentioned include HR and leave platforms such as Breathe, Access PeopleHR, and Leave Dates, as well as spreadsheets and other separate systems. The change can bring a more accessible, broader set of HR functions into one place; some teams also describe a straightforward data transfer, while getting configured and helping staff adjust can take additional effort.

What features or capabilities could make BrightHR even more useful?

BrightHR could be more useful with greater flexibility in scheduling and in tailoring workflows to different teams. The improvement requests that come up most often include:

More adaptable scheduling: Better support for varied shift patterns, open shifts, and clearer visibility of rota gaps.
More customization and control: Flexible settings for company-specific rules, employee fields, and user permissions.
Stronger reporting: More customizable reports and options to automate routine report delivery.
A smoother mobile experience: Broader access to manager tasks on mobile and a more unified experience across the apps.

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Tammy P.

Marketing Manager

Small-Business (50 or fewer emp.)

9/21/2026

"Fast, Helpful HR & H&S Support with Handy Licence Expiry Monitoring"

4.5/5

What do you like best about BrightHR?

HR and H&S help at the end of the phone or via email within a few hours. Monitoring of licence expiring is also useful. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

There wasn't as many H&S documents as I expected. I have still had to write a lot of these myself and then get them checked which can be time consuming. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Tammy!

Thanks for sharing your feedback with us, we really appreciate it. It's great to hear that you have found our HR and H&S support fast and helpful. It's also good to know that you find the monitoring of license expirations is particularly useful.

However, we are sorry to know that you felt disappointed by the variety of H&S documents available to you. Our team are always working to expand our documentation library, so we would be grateful for any suggestions on what you would like to see next! All our updates are fuelled by client feedback such as yours, so your comments are invaluable to us. Please do not hesitate to reach out with your suggestions at support@brighthr.com.

Thank you again for sharing your lovely feedback, we hope you have a great week ahead!

The BrightHR Team.

Nick B.

Human Resources Director

Mid-Market (51-1000 emp.)

9/28/2026

"User-Friendly All-in-One HR, L&D, and Reporting Platform"

4/5

What do you like best about BrightHR?

Functionality integrated into the system, ability to do L&D, HR, and reporting all in one software platform. User-friendly design Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Time and attendance software needs more functionality for reporting and payroll functions. There has been improvements in recent months on overtime rules, but it needs more customisation to fit business formats. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Nick!

Thanks for taking the time to share your feedback with us, we really appreciate it! We're happy to hear that you find BrightHR a user-friendly and all-in-one tool for your HR processes. It's also great to know that you have found the updates to our learning platform to cover new ERA changes particularly useful. Please rest assured that we'll share your kind words with the team.

As well as this, we sincerely appreciate your comments regarding additional functionality in our Blip app and payroll functions. As you mentioned, our team are currently working to introduce further customisation in these areas to allow businesses like yours make BrightHR work better for them. Each updated is fuelled by feedback such as yours, so please know that your comments have been noted and shared with our development team for their review! Should you need any further support in the meantime, please don't hesitate to reach out to us at support@brighthr.com.

Thank you again for sharing your invaluable feedback with us. We hope you have a great day.

The BrightHR Team.

emma c.

Travel Consultant

Small-Business (50 or fewer emp.)

10/29/2026

"Easy Holiday and Shift Booking"

5/5

What do you like best about BrightHR?

I find it easy to view and book holiday and shifts Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I'd like to be able to see a full month view of my shifts on one page on mobile (colour coded perhaps for shift days) Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for sharing your review! We’re pleased that BrightHR makes it easy to view your shifts, book holidays and plan around your rota.

Your suggestion for a full-month shift view on mobile, with colour coding to highlight working days, is helpful. We can see how this would make it easier to check your schedule at a glance. If you’d like to discuss your requirements further, please reach out at support@brighthr.com.

Thanks again for sharing an idea that could make your experience even better!

The BrightHR Team.

Verified User

Mid-Market (51-1000 emp.)

9/30/2026

"BrightHR: Comprehensive but Needs Rota Improvement"

4/5

What do you like best about BrightHR?

I find BrightHR easy to use, with a clearly laid out organizational structure, roles, locations, and hierarchies. The clock in and out feature using Blip is especially useful. It's great that it integrates functions like rota planning, time tracking, holiday entitlements, and document control into one platform that's accessible by everyone. The initial setup was simple and straightforward. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

The Rota planning aspect is not as good since rotas do not fit on one page, making them not printer-friendly. Managers should be allowed to control the size of the cells or reduce the size overall for a printable version. Also, the colors used on the rota seem inconsistent or don't apply to anything. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for taking the time to share your feedback with us, we really appreciate it. We are happy to hear that you find BrightHR easy to use and a clear way for you to view our organisations details. It's also great to know that features such as Blip, rota planning, holiday tracking and document storage are aspects you feel you can highlight.

We also appreciate your comments regarding rota planning, please rest assured that this has been shared with our development team for their review. Rota colours don't have a universal meaning but can be customised by admins with sufficient permissions so better align with your organisations needs! Please view the link below for further details. Should you need any further support in the meantime please don't hesitate to reach out at support@brighthr.com, we are always happy to help.

Thank you again for sharing your feedback, we hope you have a great end to your week.

The BrightHR Team.

See how BrightHR improved

lulu .

Small-Business (50 or fewer emp.)

11/10/2026

"Easy HR Management with Quick Setup and Helpful AI Support"

5/5

What do you like best about BrightHR?

I find BrightHR easy and clear to use, and the setup was really quick and easy. I like having an AI chat robot to message when I have an issue, so I can solve it quickly. I also find it manageable. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I’d like notifications to pop up when training is outdated. Review collected by and hosted on G2.com.

Bankyz C.

Director

Small-Business (50 or fewer emp.)

10/31/2026

"Reliable Software with Outstanding AI Support and Customer Service"

5/5

What do you like best about BrightHR?

The reliable software and AI support system. Customer service 100% Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Hmm, nothing to be honest. I have been with them over a year now Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for your wonderful feedback and for being with BrightHR for over a year! We’re delighted that you value the software’s reliability, AI support and customer service.

It’s great to hear that BrightHR is simplifying your HR processes and training, while helping your staff clock in and out quickly. Knowing these everyday tasks are running smoothly means a lot to us.

If you ever need a hand, please reach out at support@brighthr.com. Thanks again for your continued support!

The BrightHR Team.

Caroline B.

Office Manager

Small-Business (50 or fewer emp.)

9/28/2026

"Instant Employee Info Access with Top-Notch HR Support"

5/5

What do you like best about BrightHR?

Instant access to employee information and access to top HR support Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I find it easy to you and information easy to access, there is nothing, at the moment, that I don't like Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Caroline!

Thank you so much for taking the time to share this review with us, we really appreciate it. We are delighted to know that BrightHR has been helpful for you to get instant access to your employee information. It's also great to hear that you have found great value in our expert HR support and employment law updates! Please rest assured that we will share your kind words with the team, they truly serve as a testament to all their hard work.

Thank you again for sharing your feedback and for choosing BrightHR, we hope you have a great end to your week.

The BrightHR Team.

Patrick S.

Solicitor

Mid-Market (51-1000 emp.)

10/7/2026

"BrightHR has made things quicker and me more responsive."

4.5/5

What do you like best about BrightHR?

The app is a great tool and makes dealing with HR queries much simpler and quicker. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Sometimes it’s a little difficult to tell who is responsible for responding to holiday requests. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Patrick!

Thanks for taking the time to share your feedback with us. We're happy to hear that BrightHR has made your HR processes quicker and easier for your to manage! We're all about streamlining key HR admin tasks such as holiday approvals, so this is really encouraging for us to hear.

Holiday requests are typically approved by the direct manager of the employee depending on the admin permissions set for their user profiles, but we appreciate the need to make sure there is clarity surrounding the ownership of approvals. We have shared your feedback on this to our development team for their review but should you need any further support in the meantime, please don't hesitate to get in touch with us at support@brighthr.com.

Thanks again for sharing your invaluable feedback with us, we hope you have a great end to your week!

The BrightHR Team.

Hannah F.

Company Secretary

Small-Business (50 or fewer emp.)

9/20/2026

"BrightHR Makes HR, H&S and Payroll Documentation Easy in One Place"

5/5

What do you like best about BrightHR?

BrightHR is an excellent platform for keeping all HR, H&S and Payroll documentation. Everything on employees, holidays, absences, performance reviews etc is so much easier with everything in one place Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Definitely needs training on certain aspects of using the system as not always intuitive. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Hannah!

Thank you for taking the time to share your lovely feedback with us. We're delighted to hear that BrightHR has made your HR, H&S, and Payroll processes easier, particularly as it keeps all of your documentation in one place!

Please rest assured that our team are always on hand to support should you need any further training. Whilst we aim to ensure our software is as intuitive as possible, we understand that sometimes a little more guidance would be beneficial. Should you wish to book this in, please reach out to us at support@brighthr.com and our team would be happy to help!

Thank you again for sharing your feedback. We hope you have a wonderful week ahead.

The BrightHR Team.

Verified User

Mid-Market (51-1000 emp.)

10/30/2026

"All-in-One Staff Management, Easy to Navigate"

4/5

What do you like best about BrightHR?

I use BrightHR to coordinate staff, manage the rota, and check personal details, and I find it really helpful. I like having the hours, staff rota, payroll, staff details, holidays, and absences all in one system so I can navigate and compare them. It gives me an overview of staff and services, and I find it easy to use, user friendly, well designed, and easily navigable. Having the clocking-in system, BrightPop, and expenses integrated is very helpful. When I installed it and got to the user login, I found it very simple. I would recommend it. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Nothing Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for your wonderful review and recommendation! We’re delighted that BrightHR gives you a clear overview of your staff and services, with rotas, hours, payroll, employee details and leave all easy to access and compare.

It’s especially good to hear that the connected clocking-in and expenses tools are useful, and that getting started was straightforward. Having everything work together can make coordinating your team so much easier.

If you ever need a hand, please reach out at support@brighthr.com. Thanks again for sharing your experience!

The BrightHR Team.