BrightHR Reviews & Product Details

BrightHR is the UK's leading HR and health & safety software platform, helping businesses simplify people management, stay compliant, and save valuable time. Since 2015, we've been making life easier for employers with intuitive, all-in-one software solutions, and today we're proud to support more than 120,000 businesses worldwide. Our easy-to-use platform streamlines everyday HR tasks, allowing you to manage annual leave, sickness, lateness, overtime, and employee records in just a few clicks. With our mobile apps, you can stay connected and manage your workforce wherever you are. BrightHR supports every stage of the employee journey. Use Turbo Talent Navigator to attract top talent with a built-in job listing creator and applicant management tools. Once your new hires are onboard, you can plan rotas, generate payroll reports, manage absences, and keep everything organised in one central platform. Our free mobile apps, Blip and PoP, make it easy to implement digital clocking in and out, while also simplifying employee expense management. To help you stay organised, BrightHR includes unlimited cloud storage for your HR documents, giving you secure, centralised access to important records whenever you need them. Supporting employee wellbeing is just as important as managing HR. That's why your employees can access our employee assistance programme (EAP), which provides a wide range of wellbeing services, including a confidential 24/7, 365-day helpline staffed by experienced in-house counsellors, virtual GP access without the wait, and menopause support. Managing workplace health and safety is simple with BrightSafe. Create and manage risk assessments, record workplace accidents, carry out investigations, and maintain compliance with confidence through one easy-to-use system. Looking for a faster, simpler way to pay your employees accurately and on time? Meet BrightHR Payroll. By bringing your HR and payroll processes together in one place, you can streamline administration, reduce manual work, and minimise the risk of costly errors and penalties. Plus, you'll have access to expert support from CIPP-qualified payroll professionals, giving you confidence that your payroll is accurate, compliant, and hassle-free every pay day. Your business can also benefit from Bright Exchange, our exclusive staff perks platform where you can promote your business and offer discounts to a community of more than 450,000 businesses and employees. In return, your staff gain access to a wide range of exclusive offers and savings. Whenever you need expert support, BrightAdvice gives you direct access to a team of fully qualified HR and H&S experts, providing practical guidance whenever challenges arise. For instant answers, Brainbox+ uses AI to provide legally compliant guidance to your HR questions in seconds. Whether you're looking for quick advice or tackling a more complex issue, help is always at your fingertips. This includes answers t HR, health & safety and payroll questions.

Seller

BrightHR

Discussions

BrightHR Community

Languages Supported

English

Solution Type

All-in-One

Pricing

Pricing provided by BrightHR.

Basic

£4.50

Per User Per Month

View More Pricing Information

BrightHR Integrations

(6)

Verified by BrightHR

BrightHR Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is BrightHR, and what problem is it built to solve?

BrightHR is a cloud-based HR software solution designed to help businesses manage their human resources tasks more efficiently. It focuses on staff leave and absence tracking, employee scheduling, payroll, employee records, rotas, and document storage to reduce HR administration and support organization and compliance.

What languages does BrightHR support?

BrightHR supports one language: English.

What company sizes and industries is BrightHR the best fit for?

BrightHR appears most suited to smaller businesses, with positive experiences also represented among mid-market teams and across several industries. The strongest reviewer presence is among small businesses, with industry representation spanning areas such as healthcare, retail, hospitality, construction, and nonprofits.

Company size: Small businesses are the clearest cluster; mid-market teams are also represented.
Industries: Healthcare, retail, hospitality, construction, and nonprofit organizations are among the represented segments.

How long does it take to implement BrightHR across a team?

BrightHR is most often up and running in under a month, though implementation can take longer depending on the rollout. Reported go-live times include:

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also frequently reported
Under 1 day	Reported in some cases
3–6 months or longer	Less common

What customer support options does BrightHR provide, and how do users find the overall support experience?

BrightHR provides support through phone, email, and chat, alongside self-service resources. The support experience can be very helpful: users describe friendly, knowledgeable staff and quick answers, while others encounter delays, inconsistent guidance, or difficulty getting issues followed through—particularly with payroll or queries that cross between technical support and HR advice.

What is the experience like for teams switching to BrightHR from another tool?

Teams have moved to BrightHR to simplify HR administration, consolidate separate tools, or replace systems they found clunky, difficult to use, or costly. Previous tools mentioned include HR and leave platforms such as Breathe, Access PeopleHR, and Leave Dates, as well as spreadsheets and other separate systems. The change can bring a more accessible, broader set of HR functions into one place; some teams also describe a straightforward data transfer, while getting configured and helping staff adjust can take additional effort.

What features or capabilities could make BrightHR even more useful?

BrightHR could be more useful with greater flexibility in scheduling and in tailoring workflows to different teams. The improvement requests that come up most often include:

More adaptable scheduling: Better support for varied shift patterns, open shifts, and clearer visibility of rota gaps.
More customization and control: Flexible settings for company-specific rules, employee fields, and user permissions.
Stronger reporting: More customizable reports and options to automate routine report delivery.
A smoother mobile experience: Broader access to manager tasks on mobile and a more unified experience across the apps.

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Verified User in Security and Investigations

Small-Business (50 or fewer emp.)

10/15/2026

"Easy Tracking of Staff Courses and Required Documents"

4/5

What do you like best about BrightHR?

It is easy to keep track of all courses and documents required for each staff member. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

It can be a bit confusing with requesting TOIL/Overtime, and using it instead Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Hi there!

Thanks for taking the time to share your feedback with us, we really appreciate it. We are happy to hear that you find BrightHR easy to use and a clear way for you to view course & documents. It's also great to know that features such as holiday tracking and document storage are aspects you feel you can highlight.

We also appreciate your comments regarding TOIL/Overtime planning, please rest assured that this has been shared with our development team for their review. Should you need any further support in the meantime please don't hesitate to reach out at support@brighthr.com, we are always happy to help.

Thank you again for sharing your feedback, we hope you have a great end to your week.

The BrightHR Team.

See how BrightHR improved

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/25/2026

"Intuitive, All-in-One HR Compliance Made Easy with Brilliant 24/7 Support"

4.5/5

What do you like best about BrightHR?

Very intuitive and easy to understand system. Works well for small businesses like myself without a HR department to ensure you are compliant with employment law. It makes managing rotas/holiday/payroll easy as it can all be stored safely in one place, as well as copies of employment contracts and staff data too. I also enjoy the resources that are available to support both the employer and employees, and the 24/7 support is brilliant. All Bright HR staff and friendly and super knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Historically the website was always very clunky and it was hard to find features. Some features can still be hard to find as they are not highlighted as clear buttons. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

9/29/2026

"Easy to Use, But Needs Better Control Over Disabled User Visibility"

2.5/5

What do you like best about BrightHR?

It is simple to use the key features e.g. calendar, booking annual leave, clocking in. The website is very easy to read. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

That a company is able to disable uses, but the uses are still visible. I would rather not know that my company don't want to me to be able to delete my own holiday requests for example. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for taking the time to share your feedback with us, we really appreciate it! It's great to hear that you find BrightHR simple to use and a beneficial addition to your companies processes. At BrightHR our primary goal is to make HR functions more streamlined and accurate for employers and their teams, so this is encouraging for us to know.

Please rest assured that your suggestions surrounding the visibility of icons where your permission settings are insufficient have been duly noted and shared with our development team for their review. It's important to us that all of our updates are fuelled by user feedback such as yours, so thank you for bringing this to our attention.

Thanks again for sharing your review, we hope you have a great end to your week.

The BrightHR Team.

Libby M.

Finance Manager

Mid-Market (51-1000 emp.)

6/23/2026

"Easy to Use with Fantastic Support"

5/5

What do you like best about BrightHR?

It’s easy to use, and the support has been fantastic. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I’ve yet to find any! We’re still very new to the product, so I’m sure there will be features we wish were better over time, but even the ones I’ve noticed so far have been rectified or escalated. Review collected by and hosted on G2.com.

Karen A.

Office manager

Mid-Market (51-1000 emp.)

9/19/2026

"Quick, Easy Access to Everything"

5/5

What do you like best about BrightHR?

Ion like how quickly everything is accessible Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

There support feature doesn’t always have the answers I require Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Karen!

Thanks for taking the time to share your feedback, it means a lot to us. We are thrilled to know that you like how quick and easy it is to access features on BrightHR! Our goal is to make HR processes as easy as possible for businesses like yours, so this is encouraging for us to hear.

Please know that your comments regarding the support feature have been passed back to the relevant teams for their review. We are constantly looking to build this out further, so you can access more help for specific questions faster. If you had any suggestions of what we should look to add next, please do not hesitate to let us know at support@brighthr.com.

Every update we make is fuelled by user feedback such as yours, so your comments are invaluable to us.

Thank you again for your feedback, we hope to hear from you soon.

The BrightHR Team.

Verified User

Small-Business (50 or fewer emp.)

10/8/2026

"Easy-to-Use HR Solution with Great Support"

4.5/5

What do you like best about BrightHR?

I really like the HR forms and advice that BrightHR provides. The platform is easy to use for both my employees and myself, which makes it convenient for everyone involved. Setting it up initially was very easy too. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

The holiday entitlement input can be a bit confusing. It doesn't seem to work out bank holidays and entitlement correctly, so I have to manually adjust. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thanks for taking the time to share your feedback with us, we really appreciate it. We're thrilled to know that you find BrightHR to be an easy to use HR solution! It's equally great to hear that you find the assistance your receive from our support teams to be really valuable. Please rest assured that we will share your kind words with them!

We also appreciate your feedback regarding the input of holiday entitlement. It's important to us that we are continuously improving our platform for our clients, so we have noted this down and shared it with our development team for their review. Should you need any further support in the meantime, please don't hesitate to reach out to us at support@brighthr.com.

Thank you again for sharing your feedback with us, we hope you have a great week!

The BrightHR Team.

Verified User in Consulting

Small-Business (50 or fewer emp.)

11/2/2026

"Great Email Reminders, but Annual Leave Amendments Are Hard to Navigate"

2.5/5

What do you like best about BrightHR?

I like the email updates giving you heads up on birthdays etc Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I dislike how hard it is to navigate amending annual leave requests / days booked off Review collected by and hosted on G2.com.

Response from Shelby Chadwick of BrightHR

We appreciate you taking the time to share this. We’re pleased BrightHR helps keep employee details and annual leave together, and that our email reminders are useful. We’re sorry the leave amendment process isn’t as straightforward as it should be. If you need further support, please do not hesitate to reach out to our customer support team at CustomerSolutions@brighthr.com

Verified User

Small-Business (50 or fewer emp.)

10/9/2026

"Efficient for Expenses, But App Complexity Impacts Usability"

3/5

What do you like best about BrightHR?

I like the app for expenses as it makes running a small business easy. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I think the fact that there are 4 separate apps (BrightHR, BrightSafe, Blip, and Pop) means it is not always obvious to staff which they should use. Additionally, once staff were uploaded, it was not possible to make large group settings, like uploading various hours, which was a bit frustrating. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/23/2026

"Supportive Team and Easy to Reach Whenever Issues Arise"

4.5/5

What do you like best about BrightHR?

Supportive approach, able to get in contact very easily about any issues etc Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

As with most HR type companies can be very cautious Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Hi there!

Thank you for your kind review! We’re pleased that you find our team supportive and easy to reach whenever an issue arises. It’s especially good to hear that having help with HR gives you more time to focus on other areas of your business.

We also appreciate your honest comments about the approach sometimes feeling cautious. We want our guidance to be practical and clear, so please do let us know when you’d like further explanation or help understanding your options.

Thank you again for sharing your experience. If you need anything, we’re always happy to help at support@brighthr.com.

The BrightHR Team.

Verified User

Small-Business (50 or fewer emp.)

9/17/2026

"Efficient Payroll and HR Hub, Needs Onboarding Tweaks"

4/5

What do you like best about BrightHR?

I like how BrightHR has an easy-to-use user interface that simplifies payroll for the everyday person. The calendar view for managing holiday bookings is also very useful, allowing me to see who's off at a glance. Additionally, the setup was easy, and the support from the payroll team was fantastic, making the transition smooth. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I think the onboarding of a new staff member is slightly glitchy, especially when adding in personal/finance information. Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi there!

Thank you for taking the time to share your invaluable feedback with us! We are delighted to hear that you have found BrightHR easy to use and a great tool for managing your payroll and team holidays. It is equally wonderful to know that the support you've received form our specialists has been fantastic, we'll be sure to let them know.

We also appreciate your feedback regarding the onboarding of your new team members. We appreciate that this is an important part of an employee's onboarding to get right, so we have sent this to our development team for their immediate review. Thank you for bringing this to our attention. Should you need any further support on this in the meantime, please don't hesitate to reach out to us at support@brighthr.com. We are always happy to help!

Thank you again for sharing your feedback, we hope you have a great weekend!

The BrightHR Team.