BrightHR Reviews & Product Details

BrightHR is the UK's leading HR and health & safety software platform, helping businesses simplify people management, stay compliant, and save valuable time. Since 2015, we've been making life easier for employers with intuitive, all-in-one software solutions, and today we're proud to support more than 120,000 businesses worldwide. Our easy-to-use platform streamlines everyday HR tasks, allowing you to manage annual leave, sickness, lateness, overtime, and employee records in just a few clicks. With our mobile apps, you can stay connected and manage your workforce wherever you are. BrightHR supports every stage of the employee journey. Use Turbo Talent Navigator to attract top talent with a built-in job listing creator and applicant management tools. Once your new hires are onboard, you can plan rotas, generate payroll reports, manage absences, and keep everything organised in one central platform. Our free mobile apps, Blip and PoP, make it easy to implement digital clocking in and out, while also simplifying employee expense management. To help you stay organised, BrightHR includes unlimited cloud storage for your HR documents, giving you secure, centralised access to important records whenever you need them. Supporting employee wellbeing is just as important as managing HR. That's why your employees can access our employee assistance programme (EAP), which provides a wide range of wellbeing services, including a confidential 24/7, 365-day helpline staffed by experienced in-house counsellors, virtual GP access without the wait, and menopause support. Managing workplace health and safety is simple with BrightSafe. Create and manage risk assessments, record workplace accidents, carry out investigations, and maintain compliance with confidence through one easy-to-use system. Looking for a faster, simpler way to pay your employees accurately and on time? Meet BrightHR Payroll. By bringing your HR and payroll processes together in one place, you can streamline administration, reduce manual work, and minimise the risk of costly errors and penalties. Plus, you'll have access to expert support from CIPP-qualified payroll professionals, giving you confidence that your payroll is accurate, compliant, and hassle-free every pay day. Your business can also benefit from Bright Exchange, our exclusive staff perks platform where you can promote your business and offer discounts to a community of more than 450,000 businesses and employees. In return, your staff gain access to a wide range of exclusive offers and savings. Whenever you need expert support, BrightAdvice gives you direct access to a team of fully qualified HR and H&S experts, providing practical guidance whenever challenges arise. For instant answers, Brainbox+ uses AI to provide legally compliant guidance to your HR questions in seconds. Whether you're looking for quick advice or tackling a more complex issue, help is always at your fingertips. This includes answers t HR, health & safety and payroll questions.

Seller

BrightHR

Discussions

BrightHR Community

Languages Supported

English

Solution Type

All-in-One

Pricing

Pricing provided by BrightHR.

Basic

£4.50

Per User Per Month

View More Pricing Information

BrightHR Integrations

(6)

Verified by BrightHR

BrightHR Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is BrightHR, and what problem is it built to solve?

BrightHR is a cloud-based HR software solution designed to help businesses manage their human resources tasks more efficiently. It focuses on staff leave and absence tracking, employee scheduling, payroll, employee records, rotas, and document storage to reduce HR administration and support organization and compliance.

What languages does BrightHR support?

BrightHR supports one language: English.

What company sizes and industries is BrightHR the best fit for?

BrightHR appears most suited to smaller businesses, with positive experiences also represented among mid-market teams and across several industries. The strongest reviewer presence is among small businesses, with industry representation spanning areas such as healthcare, retail, hospitality, construction, and nonprofits.

Company size: Small businesses are the clearest cluster; mid-market teams are also represented.
Industries: Healthcare, retail, hospitality, construction, and nonprofit organizations are among the represented segments.

How long does it take to implement BrightHR across a team?

BrightHR is most often up and running in under a month, though implementation can take longer depending on the rollout. Reported go-live times include:

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also frequently reported
Under 1 day	Reported in some cases
3–6 months or longer	Less common

What customer support options does BrightHR provide, and how do users find the overall support experience?

BrightHR provides support through phone, email, and chat, alongside self-service resources. The support experience can be very helpful: users describe friendly, knowledgeable staff and quick answers, while others encounter delays, inconsistent guidance, or difficulty getting issues followed through—particularly with payroll or queries that cross between technical support and HR advice.

What is the experience like for teams switching to BrightHR from another tool?

Teams have moved to BrightHR to simplify HR administration, consolidate separate tools, or replace systems they found clunky, difficult to use, or costly. Previous tools mentioned include HR and leave platforms such as Breathe, Access PeopleHR, and Leave Dates, as well as spreadsheets and other separate systems. The change can bring a more accessible, broader set of HR functions into one place; some teams also describe a straightforward data transfer, while getting configured and helping staff adjust can take additional effort.

What features or capabilities could make BrightHR even more useful?

BrightHR could be more useful with greater flexibility in scheduling and in tailoring workflows to different teams. The improvement requests that come up most often include:

More adaptable scheduling: Better support for varied shift patterns, open shifts, and clearer visibility of rota gaps.
More customization and control: Flexible settings for company-specific rules, employee fields, and user permissions.
Stronger reporting: More customizable reports and options to automate routine report delivery.
A smoother mobile experience: Broader access to manager tasks on mobile and a more unified experience across the apps.

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Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

10/27/2026

"Beware: Long-Term Contracts, Automatic Renewals and Poor Complaint Handling"

0/5

What do you like best about BrightHR?

Unfortunately, I cannot identify anything positive about my experience with BrightHR. Whatever benefits the software may offer are completely overshadowed by my experience of its sales practices, lengthy contractual commitments and handling of complaints. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

My biggest complaint about BrightHR is the way lengthy contractual commitments are presented during the sales process, followed by what I consider to be an extremely poor approach to resolving complaints.

As a small business owner, I was sold services primarily on the basis of affordable monthly payments. I do not recall being clearly informed that I was entering into a five-year payroll agreement, or that my HR agreement involved automatic two-year renewals with strict cancellation deadlines.

I subsequently discovered that BrightHR considered my business committed to payroll payments until January 2031, regardless of whether we actually used the service.

BrightHR has confirmed in writing that our payroll service never went live and that no payroll submissions were made to HMRC. Nevertheless, it continues to maintain that payments are contractually due.

What I find particularly unacceptable is the handling of my formal complaint. Rather than properly addressing my concerns about how these contracts were sold, BrightHR repeatedly focused on missed onboarding appointments, outstanding invoices and offers of account credits.

I have spent months attempting to obtain a substantive explanation and the original sales evidence. The dispute has now escalated to a formal Letter Before Action.

For a small business, the prospect of being tied into years of payments for services it no longer wants is deeply concerning.

In my experience, BrightHR's contractual arrangements and complaint-handling practices have completely undermined my confidence in the company.

I would strongly advise any prospective customer to scrutinise the full contract length, automatic renewal provisions, notice periods and early termination liabilities before signing anything.

**A monthly payment does not necessarily mean a monthly contract.** Review collected by and hosted on G2.com.

What problems is BrightHR solving and how is that benefiting you?

BrightHR is intended to simplify HR administration, employee management and payroll for small businesses. Unfortunately, my experience has been quite the opposite.

I have experienced no meaningful benefit from the payroll service, which BrightHR has confirmed never went live and was never used to submit payroll information to HMRC.

Instead of simplifying business administration, the service has resulted in a prolonged contractual dispute, repeated correspondence, disputed invoices and considerable time spent trying to resolve concerns about how the agreements were sold.

Rather than reducing administrative burdens, BrightHR has added to them. I am now formally disputing the contractual liabilities and seeking termination of both agreements.

For my business, the overall experience has been a source of frustration rather than a solution. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Hi, thank you for your feedback, just to confirm that we are in receipt of your most recent correspondence, and we will be liaising with you accordingly on this matter. Thanks, The BrightHR Team

Diego M.

Food And Beverage Manager

Small-Business (50 or fewer emp.)

10/31/2026

"Drag-and-Drop Rotas Make Scheduling Fast and Easy"

4.5/5

What do you like best about BrightHR?

The drag-and-drop feature makes building rotas much faster, and shifts are also easy to reassign when needed. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I have to keep rearranging the employee order when I’m building rotas, which makes the process more time-consuming than it needs to be. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for sharing your review! We’re pleased that switching from Excel to BrightHR has made building rotas easier, and that dragging, dropping and reassigning shifts is saving you time.

We also appreciate your feedback about having to rearrange the employee order repeatedly. We understand how this interrupts the process and adds unnecessary work. Please contact us at support@brighthr.com so we can explore what’s happening and whether any available settings could help.

Thanks again for highlighting both what works well and where your experience could be smoother.

The BrightHR Team.

Finlay T.

Small-Business (50 or fewer emp.)

10/19/2026

"All-in-One HR with Helpful Support, but Scheduling Needs Flexibility"

4.5/5

What do you like best about BrightHR?

I use BrightHR to keep employee information, annual leave management, and documentation in one place, and it helps me manage staff schedules. I like that it has lots of functionality, including performance tracking. The HR Support response times are great, and it’s extremely helpful to have access to them. Setup was very easy: I was able to bulk upload our data from PolarHR, and the Bright team support was very good. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I think staff scheduling could be improved. Our setup is unique, and BrightHR struggles to match unusual shift patterns, such as changing locations. I’d also like to be able to incorporate open shifts. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Hi Finlay!

Thank you for your detailed review! We’re pleased that BrightHR is helping you keep employee information, annual leave, documents and performance tracking together. It’s also great to hear that your bulk upload from PolarHR made setup straightforward and that our support team has been quick to help.

We appreciate your feedback on scheduling. We understand that unusual shift patterns and changing work locations can make planning more complex, and your request for open shifts gives us useful insight into what your team needs.

Please contact us at support@brighthr.com so we can explore your scheduling requirements with you and capture your suggestions in more detail.

Thanks again for sharing your experience and helping us understand how we can better support your business.

The BrightHR Team.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/31/2026

"Visually Clear, Color-Coded Rota Makes Shift Scheduling Easy"

4.5/5

What do you like best about BrightHR?

Layout of the rota system is visually easy to understand, as we have different shifts and sections for the team to work on at the centre it easily colour codes the rota so the team can easily identify their shifts Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

Struggle to understand how to change the reminder date on the documents, it then means the document looks as though its outstanding when its been completed. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for sharing your experience! We’re delighted that moving your rota from Excel to BrightHR is saving you so much time. It’s great to hear that the clear layout, colour coding and ability to copy rotas help your team quickly identify their shifts and where they’re working.

We also appreciate you highlighting the difficulty with document reminder dates. We understand how confusing it can be when a completed document still appears outstanding. Please contact us at support@brighthr.com so we can look at what’s happening and guide you through the reminder settings.

Thanks again for your thoughtful feedback. We’re pleased BrightHR is giving you more time to focus on running your business!

The BrightHR Team.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

11/3/2026

"Intuitive All-in-One HR Hub with Handy Extras"

4/5

What do you like best about BrightHR?

Very intuitive to use, and everything you need is one place; from approving holiday, easily seeing conflicts and remaining balance, to online training. As a nice little bonus, it has discounts and offers. I've recently discovered the praise functionality which is lovely Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I haven't found anything I dislike so far. I guess the amount of notifications can be annoying, but this is easily configured. Review collected by and hosted on G2.com.

Response from Shelby Chadwick of BrightHR

Thank you for sharing such lovely feedback! We’re delighted BrightHR has made managing holiday requests, team balances and conflicts easier, and that you’re enjoying the training, discounts and praise features too. It’s great to hear the integrations are saving you time. We appreciate your note about notifications; it’s helpful to know the settings make them easy to manage. Thanks for choosing BrightHR!

Verified User in Construction

Small-Business (50 or fewer emp.)

11/3/2026

"Helpful Email Notifications, but Room to Improve Overall"

2.5/5

What do you like best about BrightHR?

Emailed notifications are helpful, and I also appreciate the option to export the calendar to Outlook. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I’m unable to see why some people are absent from work. The information is available if you are the employee’s line manager; however, other employees can also be absent for a number of reasons and may still need to be contacted. In addition, it would be useful to know when someone is definitely uncontactable. For example, “absent” may simply mean they’re at an event and still contactable, whereas “sickness” might mean they’re uncontactable. Review collected by and hosted on G2.com.

Response from Shelby Chadwick of BrightHR

Thank you for taking the time to review BrightHR. We’re pleased the email alerts and Outlook export are helpful, and we understand how more clarity around availability could support day-to-day communication. Absence information is subject to role-based access, but we’ll share your feedback about contactability and encourage you to speak with your administrator about the features available to your organisation.

Alexandra M.

Finance Director

Small-Business (50 or fewer emp.)

10/1/2026

"Benefits of BHR"

5/5

What do you like best about BrightHR?

The holiday and absence interface saves time authorising and no need for paper forms or spreadsheets. Very easy to see who is off and filter by department. The documents platform is simple to send company documents to all employees to read and sign leaving an audit trail Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

When you search for employees all terminated employees appear as well. Should just be the active ones and then have an option to include terminated if necessary Review collected by and hosted on G2.com.

Response from Nikki Wilson of BrightHR

Hi Alexandra!

Thanks for taking the time to share this great feedback with us. We're delighted to hear that you find BrightHR a great way to manage your holidays, absences, and documents across all departments. It is our mission to help streamline these key HR processes to give you the time back to focus on your business, so this is great to hear.

We also appreciate your comments regarding terminated employees and how this could be presented differently to make your user experience even better. Please rest assured that we have noted this down and shared it with our development team for their review. Should you have any further feedback or need any support, please don't hesitate to get in touch with us at support@brighthr.com. We are always here to help!

Thanks again for your feedback, we hope you have a great end to your week.

The BrightHR Team.

Tony M.

Sales Director

Small-Business (50 or fewer emp.)

10/14/2026

"Bright HR Makes Work Requests and Key Info Easy to Manage"

4.5/5

What do you like best about BrightHR?

Bright HR is so easy to use, I like the fact that it captures important work information and requests in one place for me and my colleagues. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I haven't really found anything yet as it's quite an intuitive tool. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Hi Tony!

Thanks for taking the time to share your feedback with us, we really appreciate it! It's fantastic to hear that you feel BrightHR is easy to use and makes it more useful for you and your colleagues to view centralised information & requests. It is our mission to make you life easier and give you the peace of mind you need to focus on running you business with confidence. Please rest assured that we are always here should you need any support.

Thank you again for sharing your feedback with us, we hope you have a great end to your week!

The BrightHR Team.

Georgia M.

Travel Consultant

Small-Business (50 or fewer emp.)

10/29/2026

"BrightHR Makes Documents and Absences Easy to Find"

5/5

What do you like best about BrightHR?

What I like about BrightHR is how efficient it is and how easy it is to navigate around the app, to find documents and absences. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

There isn't much that I don't like about BrightHR. I think the only thing would be sometimes the support. Review collected by and hosted on G2.com.

Response from Paul Delaney of BrightHR

Thank you for your review! We’re pleased that you find the BrightHR app efficient and easy to navigate, particularly when looking for documents and absence information.

We also appreciate your honest feedback about support. We’d welcome the chance to understand where your experience could have been better. Please contact us at support@brighthr.com with any details you’d like to share so we can look into your concerns.

Thanks again for taking the time to share your experience and help us improve.

The BrightHR Team.

Osheen J.

Teaching Assistant

Education Management

Mid-Market (51-1000 emp.)

5/7/2026

"Bright HR Makes Compliance, Leave, and Time Tracking Super Smooth"

4/5

What do you like best about BrightHR?

I use Bright HR as part of my company. We’re assigned all the training as part of compliance, and I can check all of my paperwork there as well. I can also apply for different kinds of leave on it, and view my working hours, my rota, and my previous days off. It lets me check in and check out too, so my company knows what time I arrived at the office and when I left, because all the check-ins and check-outs include the location. I can use it both on my laptop or my phone as an app or website so it's super smooth. Review collected by and hosted on G2.com.

What do you dislike about BrightHR?

I think that if it were connected to the inventory app or system, which is mostly used in school and educational settings to log attendance, it would have been easier to integrate at my school. Review collected by and hosted on G2.com.

What problems is BrightHR solving and how is that benefiting you?

Instead of having my documents, attendance, and absences spread across different apps, I can, as an employee, manage everything in one place. Having both the app and the website version also helps, and the mobile and laptop experience is super quick to use. The syncing is amazing too, which means I never have to worry about not submitting a time-off request or losing track of my documents, rotas, or shifts. Basically, nothing goes missing. Review collected by and hosted on G2.com.