--- title: BookingKoala Reviews meta_title: 'BookingKoala Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 36 reviews by the users' company size, role or industry to find out how BookingKoala works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 36 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # BookingKoala Reviews **Vendor:** BookingKoala **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 36 ## About BookingKoala BookingKoala is a cloud-based booking solution that allows users to manage appointments, track sales growth and manage marketing channels. Features include role-based dashboards, integrated coupons, email and SMS reminders, client referrals and multi-location support. Apps for iOS and Android are also available. BookingKoala provides a customer-facing dashboard that allows clients to manage and view their appointments, refer friends and buy gift cards. Clients can also access a rating tool that lets them provide feedback on service providers. The service provider dashboard displays upcoming appointments, client payments and unassigned bookings. The admin dashboard lets users manage system settings, edit staff information and change access permissions. A built-in reporting system provides data on revenue, payroll and coupon types. Users can set up several types of bookings, such as on-time or recurring appointments. Other features include system logs, cart abandonment reports and in-app notifications. Pricing is per month. Support is offered via email. ## BookingKoala Pros & Cons **What users like:** - Users find BookingKoala's **ease of use** beneficial, enjoying its straightforward online booking and customer management features. (1 reviews) - Users appreciate the **easy-to-use booking form** that simplifies scheduling and payment workflows in BookingKoala. (1 reviews) - Users appreciate the **simplicity** of BookingKoala, enjoying its user-friendly booking and streamlined workflows. (1 reviews) - Users appreciate the **user-friendly interface** of BookingKoala, making online booking and scheduling effortless for customers. (1 reviews) - Users appreciate the **workflow efficiency** of BookingKoala, making scheduling and payments simple and streamlined. (1 reviews) **What users dislike:** - Users face significant **connectivity issues** with BookingKoala, leading to operational disruptions and poor customer support. (1 reviews) - Users find BookingKoala to be **expensive** due to poor support, unresolved issues, and ongoing operational disruptions. (1 reviews) - Users express frustration over **feature limitations** in BookingKoala, citing inaccurate reporting and poor support that hinder operations. (1 reviews) - Users express concerns about the **poor job management and lack of support** that severely hinder operational efficiency. (1 reviews) - Users express frustration over **limited automation** , leading to unresolved issues and poor support impacting operations significantly. (1 reviews) - Poor Design (1 reviews) - Poor Support (1 reviews) - Reporting Issues (1 reviews) - Technical Issues (1 reviews) - Update Issues (1 reviews) ## BookingKoala Reviews ### 1. Helping build smalls businesses all over US **Rating:** 2.5/5.0 stars **Reviewed by:** Christine R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about BookingKoala?** They help transform your already business to an online business and they also have so many features as well **What do you dislike about BookingKoala?** The site can be hard to understand and navigate around on depending on what your looking for. **What problems is BookingKoala solving and how is that benefiting you?** Their having loading problems plus missing forms and industries. ## BookingKoala Discussions - [What is BookingKoala used for?](https://www.g2.com/discussions/what-is-bookingkoala-used-for) - [View BookingKoala pricing details and edition comparison](https://www.g2.com/products/bookingkoala/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A03%3A52+-0500&secure%5Bsession_id%5D=e266f7fe-4033-43a2-9c5b-689988f850f4&secure%5Btoken%5D=da763d057607c41789f3715ca5049e8ab2c02db56c3c5ecd2aeea5d8fd01decd&format=llm_user) ## BookingKoala Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top BookingKoala Alternatives - [ZenMaid Software](https://www.g2.com/products/zenmaid-software/reviews) - 4.8/5.0 (16 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews)