--- title: BookingKoala Reviews meta\_title: 'BookingKoala Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 36 reviews by the users' company size, role or industry to find out how BookingKoala works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 36 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # BookingKoala Reviews & Product Details BookingKoala is a cloud-based booking solution that allows users to manage appointments, track sales growth and manage marketing channels. Features include role-based dashboards, integrated coupons, email and SMS reminders, client referrals and multi-location support. Apps for iOS and Android are also available. BookingKoala provides a customer-facing dashboard that allows clients to manage and view their appointments, refer friends and buy gift cards. Clients can also access a rating tool that lets them provide feedback on service providers. The service provider dashboard displays upcoming appointments, client payments and unassigned bookings. The admin dashboard lets users manage system settings, edit staff information and change access permissions. A built-in reporting system provides data on revenue, payroll and coupon types. Users can set up several types of bookings, such as on-time or recurring appointments. Other features include system logs, cart abandonment reports and in-app notifications. Pricing is per month. Support is offered via email. * * * Seller [BookingKoala](https://www.g2.com/sellers/bookingkoala) Discussions [BookingKoala Community](https://www.g2.com/products/bookingkoala/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Show More ## Pricing Pricing provided by BookingKoala. ### Starter Plan $27 Per Month ### Growing Plan $57 Per Month [ View More Pricing Information ](https://www.g2.com/products/bookingkoala/pricing) ## Top-Rated Alternatives [ ![ZenMaid Software](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ZenMaid Software") ZenMaid Software 4.8/5(16) ](https://www.g2.com/products/zenmaid-software/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ View All Alternatives ](https://www.g2.com/products/bookingkoala/competitors/alternatives) ## User Insights Average based on 36 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Anatole N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anatole N.") AN Anatole N. Owner Small-Business (50 or fewer emp.) 6/23/2025 "Unreliable Platform With Zero Accountability – Proceed With Caution" 2/5 What do you like best about BookingKoala? The concept is strong. On paper, BookingKoala offers an all-in-one solution for service businesses: online booking, customer management, and automation. The booking form is easy for customers to use, and the UI is relatively clean. When it works, it simplifies basic scheduling and payment workflows. Review collected by and hosted on G2.com. What do you dislike about BookingKoala? The March 2025 outage was the breaking point. BookingKoala went down for two full weeks, leaving us completely unable to take bookings or manage our operations. There was no transparency, no timely communication, and no urgency from the team during the incident. Clients couldn’t book, cleaners couldn’t be scheduled, and we lost thousands in revenue. The only response we got after that kind of disruption was a one-month credit. That level of disregard for customers is unacceptable. Now 3 months after the system came back online, the problems continued. Reporting is still inaccurate. Cleaner payouts have shown discrepancies. Several bugs remain unresolved, including issues with duplicate charges, misfiring automations, and other issues. Tickets we’ve submitted around these issues are now going unanswered for nearly a month. Support has collapsed. I have open tickets that are 3 to 4 weeks old, with five follow-ups and no responses. When someone does reply, it’s usually an outsourced virtual assistant from the Philippines who doesn’t understand the platform and provides irrelevant or flat-out wrong answers. There’s no escalation, no accountability, and no sign of competent internal support. This is a massive shift from where the company used to be. I’ve been a customer for five years. I used to work with Dimitri, who was sharp, responsive, and got things fixed quickly. Back then, I referred four to five other businesses to the platform. Today, I can’t recommend it to anyone. The software has stagnated. Key integrations like GA4 and Google Ads haven’t been updated in years. Tracking is broken, customization is severely limited, and the platform is worse now than it was when I joined in 2020. It’s become clear the product is being neglected, and the team no longer cares about innovation or customer retention. At this point, BookingKoala isn’t just underperforming but it’s actively harming our operations. The only reason we haven’t left is because migrating our entire backend takes time and planning. And I believe BookingKoala is banking on that lock-in to avoid taking real action. This isn’t about a few bugs or growing pains. It’s a complete failure in leadership, infrastructure, and support. Proceed with caution. Review collected by and hosted on G2.com. What problems is BookingKoala solving and how is that benefiting you? At its core, BookingKoala solves the problem of offering a customer-facing booking system with automated scheduling, payments, and some backend management tools. It allows clients to book cleanings online without manual input from my team, which reduces admin workload. That said, the value has significantly declined over time. While it technically "solves" basic booking flow, it's doing so with outdated tools, broken integrations, and unreliable support. The benefit used to be efficiency and convenience, but now it’s more about avoiding disruption by not switching—because transitioning off the platform is complex. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about BookingKoala? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about BookingKoala ](https://www.g2.com/products/bookingkoala/discussions/new) GU Guest User What is BookingKoala used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-bookingkoala-used-for) [ View all Discussions ](https://www.g2.com/products/bookingkoala/discuss) ## Pricing Options Pricing provided by BookingKoala. ### Starter Plan $27 Per Month ### Growing Plan $57 Per Month ### Premium Plan $197 Per Month [ View More Pricing Information ](https://www.g2.com/products/bookingkoala/pricing) BookingKoala Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e722877fa154146d1881c6211bb0d852/zenmaid-software.png "Product Avatar Image") ZenMaid Software 4.8/5(16) [ Compare Now ](https://www.g2.com/compare/bookingkoala-vs-zenmaid-software) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ebe10c916aaaf64907363e08588d495e/launch27.png "Product Avatar Image") Launch27 4.6/5(65) [ Compare Now ](https://www.g2.com/compare/bookingkoala-vs-launch27) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/bookingkoala-vs-jobber) ##### ##### BookingKoala Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/bookingkoala/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [Affordable sales compensation software for startups](https://www.g2.com/discussions/what-is-the-most-affordable-sales-compensation-software-for-startups)[Which vendor provides the most secure note-taking platform?](https://www.g2.com/discussions/which-vendor-provides-the-most-secure-note-taking-platform)[Which HR platform has the best customer support](https://www.g2.com/discussions/which-hr-platform-has-the-best-customer-support) [Where to find the best sales enablement tool](https://www.g2.com/discussions/where-to-find-the-best-sales-enablement-tool)[What desktop search software enables instant file retrieval without requiring users to remember exact file names or folder paths?](https://www.g2.com/discussions/what-desktop-search-software-enables-instant-file-retrieval-without-requiring-users-to-remember-exact-file-names-or-folder-paths)[Pros and Cons Details](https://www.g2.com/products/bookingkoala/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)