Ameyo by Exotel Cloud Contact Center Reviews & Product Details

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Seller

Exotel

Discussions

Ameyo by Exotel Cloud Contact Center Community

Languages Supported

Arabic, German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Suraj Vishwakarma (Quality and Buisness Analyst)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

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Top-Rated Alternatives

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User Insights

Average based on 251 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Ameyo by Exotel Cloud Contact Center Integrations

(3)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Sunny S.

Bussiness Development Manager

Enterprise (> 1000 emp.)

3/15/2022

"One solution for your calling"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Its very useful for calling related work. Intergration with leadsquared makes it even more handy tool. You can manage all calling realated data. And moreover its very practical and easy to use Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

To be very honest i liked it more thant that of dislike but if i ever faced the problem with it, that was due to the unavailability of some extension. And at that point of time you have to change the extension Review collected by and hosted on G2.com.

Recommendations to others considering Ameyo by Exotel Cloud Contact Center:

Its a very good software which can really handly when its come to calling and all your Cx realted work. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

Its one solution for all my calling work. Whether the network thing or voice transmission, everything was smooth. Interagation with leadsquared makes it even more handy and one need not to switch different windows while working Review collected by and hosted on G2.com.

aman h.

Business development associate

Enterprise (> 1000 emp.)

1/19/2022

"Very user friendly interface useful for proper segregation of your prospects"

3.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Predective dials could be more customisable as in time between the calls and the ring tone change other than that its a smooth running experience.

Could add some more shortcuts. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Ringtone while you are trying to connect to the client.

Filter for dialed calls could've been accessable from the main screen as it needs to be accesed from reports Review collected by and hosted on G2.com.

Recommendations to others considering Ameyo by Exotel Cloud Contact Center:

Just give it 15 min and you will be good to go.

Doesn't require a lot of time to be friendly with it. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

Time saving while manual dial-in,data management of the users and reports.

Easy to take follow up with not the need to remember what was the last time on the conversation you had. Review collected by and hosted on G2.com.

Collins N.

Network Support Engineer

Mid-Market (51-1000 emp.)

6/9/2022

"Ameyo Support"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

The support from the ameyo team is superb Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

AMC renewal is expensive. It should be one off payment Review collected by and hosted on G2.com.

Recommendations to others considering Ameyo by Exotel Cloud Contact Center:

Its a great product Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

Ameyo is giving us a callcenter platform and its beneficial to the organization in managing and responding promptly to client inbound and outbound calls Review collected by and hosted on G2.com.

KHUN C.

Performance Specialist

Mid-Market (51-1000 emp.)

5/25/2022

"It's great for making vary of process and workflows"

3.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ameyo is abundance of process management. It fits to a lot of tasks and workflows, supervisor function, monitoring screen, etc. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Data was sometime loading slow, slowness of remote support. Sub Category are not sorted base main category. Review collected by and hosted on G2.com.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

8/6/2022

"Good software to do work"

4/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Interconnectivity between ameyo with CRM interface. Real time monitor dashboard. All work history which will help to evaluate the performance. Customer support. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Issues which is not auto detect by ameyo while working. Like many times call is not connected via ameyo but it doesn't show or list that this is due to some error from ameyo Review collected by and hosted on G2.com.

Joydeep G.

Manager IT

Mid-Market (51-1000 emp.)

12/20/2021

"Very smooth experience of Migration.Great team and support.Easier to get the project completed."

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Team coordination and Support were provided. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Nothing. It was a great experience working. Only a small glitch that they can expedite their support process a bit faster. Review collected by and hosted on G2.com.

Recommendations to others considering Ameyo by Exotel Cloud Contact Center:

Good software with MSD integration supoort. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

Contact Center problems. Inbound and outbound dialing. Call center management, Customer care, support. Call routing to ACD. Review collected by and hosted on G2.com.

Alok Ranjan P.

Mid-Market (51-1000 emp.)

12/20/2021

"Ease of customization and integration"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ease of customization of the product as per our requirement. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The approval process in standard support, as in business if you have any urgent concerns support team will hold you for approval. Review collected by and hosted on G2.com.

Recommendations to others considering Ameyo by Exotel Cloud Contact Center:

I really like the Ameyo as a product, My only dislike will be their support process. Overall it is one of the best product in industry. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

Customer service, Partner service, and Dispute resolution,business expansion Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/19/2022

"Excellent Software for Calling management"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

The most beautiful feature of ameyo is its GUI, easy to use and agent friendly interface.

It's robust contact creation option.

We can create compaign and can also add or customize call disposition.

It can be accessed with the help of VPN. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The least likely feature of this software is its Login time and network connectivity issue, it gets disconnected when you have fluctuations in network.

They should add search option at the top is tool ribbon.

Sometimes noice distraction comes when you are on call for a long time.

We can not do conference call. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

We are at our organisation using this software for customer calling and contact creation and customer database management. I think within this price range this software is a powerful solution and we are saving a lot of time and building customer satisfaction and revenue. Thanks to Ameyo Review collected by and hosted on G2.com.