Aircall Reviews & Product Details

Over these months, Aircall has greatly favored me in controlling my prospects. They have thanked me for the great, attentive, and careful follow-up I have been able to carry out, thanks to everything being saved in recorded and transcribed calls. In fact, this can be heard in the same recorded calls: there you can notice how they thank me for that support. All this gives me great happiness and fills me with satisfaction with Aircall, because I know the company is in good hands. Review collected by and hosted on G2.com.

Only when the numbers are sent to spam and, because of this, they no longer respond. Review collected by and hosted on G2.com.

The overall look of the app is modern, and it’s easy to find what you’re looking for. It integrates well with Zendesk, syncs with our contacts, and updates the phone book in Aircall. The Windows app is fast and loads without any issues. For our business, the price is the most competitive. They respond to our support tickets quickly and thoroughly, and their AI chatbot helps us when we get stuck. Review collected by and hosted on G2.com.

Sometimes my computer hardware interferes with the call, and the other person can’t hear me. I’ve found it helps to make sure there aren’t too many audio devices connected at once, since that can confuse the application. Review collected by and hosted on G2.com.

I find Aircall easy to use. I use the dialer and power dialer, and I can choose from multiple numbers when calling different regions. I like that it shows the local time zone so I know whether it’s a good time to call. The connectivity is good, the analytics are great, and I can download recordings. I like the features, and after trying a lot of options, Aircall is the best so far. Review collected by and hosted on G2.com.

Sometimes I have issues while dialing, with disturbances during calls where people aren’t able to hear me. It happens rarely, but I’ve noticed it especially in the UK and some parts of Europe. I also have to log in to the call dashboard and navigate to a specific area to access recordings and transcripts. I’d like them to be available in the app after I dial, with an option to download the recording there. The setup was a bit confusing when I was new, though I wouldn’t say it was difficult. Review collected by and hosted on G2.com.

What I like the most is that I can communicate with my clients in an incredible way. They appreciate receiving calls without SPAM and tell me that everything sounds loud and clear. The interface is very, very user-friendly and easy to use. Personally, I don't use integrations with other systems, but I do use it to promote my system. Additionally, its Artificial Intelligence helps me transcribe calls correctly when I can't hear them. Review collected by and hosted on G2.com.

I don't like that it takes a long time to load calls when I want to listen to them again. Also, changing numbers usually takes a while when we request that process with Aircall's customer service team. Personally, I feel that it also lacks the ability to integrate with other systems or independent CRMs. Review collected by and hosted on G2.com.

I love that Aircall has just implemented the WhatsApp feature. It's very useful because in my job, WhatsApp and personal numbers are always used for communication, and now I have a secure means to handle calls with a call log and the option to assign requests. I also appreciate that calls are recorded and the log report is very useful. The initial setup was simple, although I still have to learn more about the functionalities, but for now, I give it a 10 because it is very practical for my work. Review collected by and hosted on G2.com.

The callback icons activate very quickly when I was just checking the log. I would like their visibility to be in a section with more space or further away, not so close to the moment when the log is checked with the mouse pointer from the history on the left side in the desktop program. Review collected by and hosted on G2.com.

I love that its interface is super user-friendly; I have no trouble using it at all. It makes contacting my prospects much easier, especially with so many numbers. Review collected by and hosted on G2.com.

That the numbers go to spam and, when I want to change them, the support staff takes a long time to respond. Review collected by and hosted on G2.com.

I love that I can review the tracking of my prospects and check what they told me word for word, both with the summaries from artificial intelligence and by listening to the calls again. This is what I do for a living and, honestly, I love it.

The interface is super user-friendly. It's also fast at receiving and sending calls; it's rare when it can't be used. I really feel that every penny was worth it.

My last request was to have my numbers changed, and that process does take a bit of time. Review collected by and hosted on G2.com.

I don't like that it takes a while to change the numbers when you request it, just as there are times when it doesn't immediately provide the recorded call audios, it can take up to half an hour for an audio to appear. Review collected by and hosted on G2.com.

I like the functionality of Aircall and that it is very intuitive. It makes it easy for me to make and receive calls, check the call log, and follow up with prospects. It also helps me with communication and organizing calls and contacts of prospects and clients. It was very easy to install, and I find it very practical and useful. Review collected by and hosted on G2.com.

I would like to be able to continue using Aircall without the need for the Internet and for the support to be a bit faster. Review collected by and hosted on G2.com.

I like that Aircall is an app I can use on my phone or computer, and that it plugs into various systems. It displays and relays information, keeps track of data, and makes data available when a supervisor, lead, or anyone else asks for it. I also like how it looks: the buttons are big, the display is good, the fonts look nice, and it has a good presentation. The information is accessible, and working with it feels seamless. I recommend it all the time. Review collected by and hosted on G2.com.

I think everything looks good. I’m not sure of anything specific to improve; just keep Aircall the same, updated, and working. Review collected by and hosted on G2.com.

I haven’t liked anything about Aircall. Review collected by and hosted on G2.com.

As someone who uses Aircall daily for work, my experience has been incredibly frustrating. I consistently encounter calls cutting out, garbled audio, and poor call quality across multiple devices and internet connections, including cellular data. Other colleagues have experienced similar issues, yet Aircall’s troubleshooting repeatedly focuses on blaming our individual equipment and connectivity rather than adequately investigating potential problems within their own infrastructure. Their recommendations have been inconsistent, sometimes contradictory, and have failed to provide any lasting resolution. As an end user, I should not have to spend this much time troubleshooting a service that is supposed to make my job easier. Technical problems are understandable, but the lack of meaningful solutions and accountability is not. I would not recommend Aircall to anyone whose job depends on reliable communication. Review collected by and hosted on G2.com.