# Which Cisco data center resellers have certified expertise, strong uptime commitments, and rapid escalation paths?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which Cisco data center resellers actually back certified expertise with real uptime commitments and fast escalation? For enterprise infrastructure, the escalation path matters as much as the install, and reviews only partly cover it. What we're hoping to find:</p><ul>
<li>Certified engineers who own the problem, not a rotating bench</li>
<li>Clear uptime and SLA commitments in writing</li>
<li>Escalation that reaches a senior engineer fast</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">From the<a class="a a--md" elv="true" href="https://www.g2.com/categories/cisco-data-center-resellers"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/cisco-data-center-resellers">Cisco data center resellers</a> category:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/acuative/reviews"><strong>Acuative</strong></a>: reviewers cite highly certified engineers and reliable dispatch, with a Cisco Gold Managed Services background.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/sirius/reviews"><strong>Sirius</strong></a>: praised for engineering depth and attentive account teams that stay responsive as scope grows.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/cdw-hardware/reviews"><strong>CDW Hardware</strong></a>: strong sourcing and advisory, though reviewers say follow-up can be uneven.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For teams that leaned on escalation during an incident, which reseller's path actually worked? And did the uptime commitments hold when something broke at 2am?</p>

##### Post Metadata
- Posted at: 19 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

There&#39;s a tension between &quot;certified engineer who owns it&quot; and &quot;reliable at 2am,&quot; since those two things scale in opposite directions with firm size. A reseller with the depth to guarantee true around-the-clock senior coverage, the kind Acuative&#39;s Gold-level staffing implies, is also more likely to route a 2am incident to whoever&#39;s on call rather than a specific engineer you&#39;ve built a relationship with. A smaller, more relationship-driven team like Sirius&#39;s account model can give you a consistent point of contact during business hours, but has less bench depth to guarantee that same person, or someone equally senior, is reachable in the middle of the night. The 2am test this question is already asking about is exactly where that tradeoff shows up, so it&#39;s worth asking directly whether escalation means &quot;a rotation of equally qualified engineers&quot; or &quot;your specific engineer,&quot; since only the first one is really guaranteeable at scale.

##### Comment Metadata
- Posted at: 15 days ago
- Author title: Tech Consultant





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4