UserWay Reviews & Product Details

I really appreciate how the UserWay widget allows me to quickly adjust a website with minimal effort. I often use it to increase the font size or enhance the contrast, and it immediately makes the content much easier to read. The interface is straightforward and intuitive, so I never have to worry about figuring out how it works—it simply does exactly what I need. Review collected by and hosted on G2.com.

There’s hardly anything to complain about. Sometimes I find that I don’t make use of every feature, but that’s really just a matter of my own preferences rather than a problem with the widget itself. Review collected by and hosted on G2.com.

UserWay makes it incredibly easy to bring a website closer to accessibility compliance without needing a full redesign. I really like how the widget offers practical tools for users — things like contrast adjustments, font resizing, focus highlights, and screen reader improvements. It’s simple, clean, and doesn’t interfere with the design. The automated scanning and quick fixes also save a lot of time for our team. Review collected by and hosted on G2.com.

Some accessibility issues still need manual review, especially on more complex pages or custom components. The pricing can also feel a bit high when scaling across multiple websites, but it’s still cheaper than hiring dedicated accessibility consultants. Review collected by and hosted on G2.com.

UserWay is super easy to setup and integrate with any website CMS or custom build. Their partner program is also nice to have for a website agency like ours where ADA compliance requests come in at different times for different clients. Review collected by and hosted on G2.com.

I dislike the price point - only because we hear contradicting information to what extent our clients are protected or covered for accessibility laws in their market and understanding if they are 100% covered by UserWay or not. Review collected by and hosted on G2.com.

UserWay is recorded among the easiest to install apps, and no technical details required

Customizing UserWay, even the customization of widgets and positioning is made effective and elaborate

The UserWay support team is top notch, offering quality and functional help services

The compliance support from the app makes the company more efficient and dependable Review collected by and hosted on G2.com.

There is payments hurdles from UserWay, where credit cards get some holds

On mobile phones, there are problems with widget positioning Review collected by and hosted on G2.com.

We use Userway to help us comply to web standards like WCAG 2.1 and ADA.

We use UserWay ti automatically detect any accessibility issues using AI

UserWay has customizable accessibility, which helps users adjust all the text sizes and ensure the settings are friendly and intuitive

We integrate UserWay with JavaScript among other systems Review collected by and hosted on G2.com.

UserWay has automated features that fails to cover all the dynamics in websites management

Some manual adjustments are required to ensure accuracy and dependability Review collected by and hosted on G2.com.

It's easy to implement, highly customizable, and designed to blend perfectly into your website without disrupting design or functionality. Whether you're a small business owner or managing enterprise-level operations, UserWay scales with your needs. When I have a question their customer support is just a click away & typically issues are resolved within a few minutes. I use Userway everyday on about 25 websites & my team & our customers can't say enough about how easy it is to integrate with! Review collected by and hosted on G2.com.

We have many sites on our account that I've customized the widget for & the "save to all" button is DANGEROUSLY close to the "save" button when I'm in a rush. I run the risk of applying new customizations to all of my sites with one click - eek! Maybe add an "are you sure" prompt when saving to all. Review collected by and hosted on G2.com.

When I first implemented UserWay on our website, I was amazed at how quickly it identified and automatically remediated many accessibility issues - things like missing alt text, color contrast problems, and keyboard navigation issues that would have taken our team weeks to find and fix manually. Review collected by and hosted on G2.com.

While the AI catches a lot of issues, we still need manual remediation for more complex accessibility problems. I initially thought it would handle everything automatically, but we still need manual work. Review collected by and hosted on G2.com.

I’ve been using UserWay’s free accessibility widget for some time now, and it’s a great, easy-to-implement tool for improving website accessibility. The widget offers essential features like text adjustments, contrast modes, etc., all through a user-friendly interface. Installation was simple, and it fits seamlessly into my site design.

While the free version is somewhat limited compared to the paid plans, it’s an excellent starting point for any website looking to become more inclusive.

What stood out was UserWay’s outstanding customer service. Despite using the free version, I received fast, helpful, and friendly support.

Their team member Matheus went above and beyond, providing clear answers and quickly finding the solution I needed.

Overall, I highly recommend UserWay for its practical widget and exceptional support. Review collected by and hosted on G2.com.

The price tags for paid options are too high for smaller businesses, in my opinion, as the cheapest paid plan costs $490 annually. Review collected by and hosted on G2.com.

My client needed to do accessibility for their website as they have received a notice to comply. I contacted Userway for a demo, and Hayley has been with us every step of the way. We have set up and account for multiple websites and it is easy to install widgets on your wordpress sites. Kudos to Hayley and her support team. Review collected by and hosted on G2.com.

We find userway to be expensive for Canadian clients due to poor exchange rates, especially for smaller projects or smaller businesses with tight budgets. I do set up the free version in the meantime, though it does come with some limitations on key features. The free version at least does acknowledge that you are serious in setting up accessibility to your website. Review collected by and hosted on G2.com.

helpful staff and easy to use tools software easy to install Review collected by and hosted on G2.com.

exposes you to laywers that use bots to find websites that use userway so they can sue you under ADA as they know you are aware of it as you use Userway software on your website. we have been hit 3x since we installed it. Review collected by and hosted on G2.com.