Leapsome Reviews & Product Details

The app’s usability is great—it’s really easy to use. It’s also very easy to navigate, and managing my tasks on Leapsome feels straightforward. Review collected by and hosted on G2.com.

The review section could be improved to provide more insight and make the feedback clearer. It would help if it were divided into more sections, so we can fill out the review more easily and give more accurate input. The peer review part could also be improved by adding more specific sections, such as performance, team building, and work. Review collected by and hosted on G2.com.

Leapsome makes it easy to manage everything feedback, goals, org chart and performance in one place and manages it all with ease.

Leapsome sends timely reminders to set goals and track progress on those goals which in turns makes it easy to fill out the performance review cycles since you can easily refer back to your goals and their progress.

Praises in leapsome are also very effective since they help motivate well performing employees and keep the overall morale high. It integrates well with Slack so employees never have to leave Slack to view praises submitted by their peers Review collected by and hosted on G2.com.

Adding new features to Leapsome is generally slow but what exists in the product works well and is well-rounded to cover most of the needs Review collected by and hosted on G2.com.

Leapsome takes the heavy lifting out of tracking onboarding timelines by automating reviews based on probation periods. For 1-on-1s, historical tracking is seamless and stays intact even during manager handovers. The instant feedback feature makes it effortless for managers to request input and for team members to send praise. I also appreciate their commitment to continuous updates; the AI feature is genuinely useful for summarizing feedback and polishing review copy, and the Slack integration keeps everyone updated on review invites and peer feedback. Overall, it's a competitive tool with impressive ongoing feature releases. Review collected by and hosted on G2.com.

When a review question disables the open-ended text box to require a rating only, the post-submission UI still displays a tag stating "No feedback provided" next to the answer. This is confusing for both reviewers and managers, as it implies the question was skipped or incomplete despite the rating being submitted correctly. Selecting peer reviewers can be cumbersome; bulk filtering by department or job family pulls in large groups, requiring manual deletion line-by-line. From an accessibility standpoint, developers on our team struggle with the bright light theme, and a dark mode option hasn't been implemented yet despite user requests. Finally, initial onboarding was challenging, as support leaned heavily on self-serve documentation rather than hands-on, direct guidance. Review collected by and hosted on G2.com.

I like the simplicity and completeness of having all information at hand, along with the clear graphics and AI help. The self-assessment feature is very interesting, allowing both the employee and the manager to express their opinions and then compare them. Having a clean and intuitive interface helps me immediately understand where to click and see the information clearly. I also appreciate that everything I need is in one place without having to use multiple tools. The initial setup was very easy, as everything scheduled to be done was clearly present once I entered the homepage. Overall, I'm really enjoying the simplicity, AI, and self-assessment features. Review collected by and hosted on G2.com.

I've used Leapsome sparingly so far, so I don't have any major complaints. The only thing I'd improve is the navigation; sometimes it's a little difficult to quickly find certain sections or data. Review collected by and hosted on G2.com.

Leapsome makes it easier to manage work goals and monitor progress. I like that employees can view their objectives, check their progress, and understand how their work contributes to team goals. The platform also helps keep performance expectations organized and makes it easier to follow up on assigned objectives. Review collected by and hosted on G2.com.

Some parts of the platform could be more straightforward to navigate. It would help to have a simpler, more direct way to update goals, review progress, and spot any outstanding tasks without needing to click through several different sections. Review collected by and hosted on G2.com.

As a FinOps Analyst, I appreciate tools that reduce administrative friction while improving cross-functional visibility. Leapsome does a fantastic job of streamlining our performance reviews, goals (OKRs), and feedback processes into a single, cohesive interface.

The platform is clean and easy to navigate, which makes completing reviews or setting up regular check-ins quick and straightforward rather than a time-consuming chore.

I also really like how transparent the goal-tracking features are: it makes it simple to see how individual metrics align with broader organizational goals, keeping everyone on the same page Review collected by and hosted on G2.com.

While the platform is generally very smooth, the initial setup and customization of specific review cycles or permissions can take a bit of tweaking to get perfectly tailored to your organization's exact workflow. A few minor UI navigation shortcuts could also be added to make moving between custom reports faster, but overall, it hasn’t impacted my day-to-day experience in a major way. Review collected by and hosted on G2.com.

Reviews, goals, feedback are all in one place, this is what I like. I am not a fan of doing surveys, but the way Leapsome has built their survey model is a really nice UI/UX thought, I feel good about rating what's going on w.r.t me and my employer. I also enjoy the Slack integration where the praise and feedback is shown up in our team channels. The performance of the web app feels smooth and fast, I also like the design system. Overall it is a nice tool for companies to use to make sure their employees are on track. Review collected by and hosted on G2.com.

I like using it on desktop but not as much as on mobile. Other than this I can't think of anything else. Review collected by and hosted on G2.com.

I use Leapsome frequently in my daily routine, especially for 1:1 evaluations, peer reviews, and weekly meetings. The platform allows me to search my own evaluations and those of colleagues practically, which helps me identify what has improved and what can still be enhanced regarding my productivity, performance, and the company's products and services. The integration with Slack was simple and smooth, with no difficulties in the process. The connection between the tools works well and contributes to the fluidity of my work. The system is reliable and stable — I have never observed any instabilities. The only point of attention is that the update of information can take a while in situations of team or leadership changes, but this does not compromise the overall user experience. I learned to use Leapsome intuitively, without the need for formal training or external support. The learning curve is very low, which facilitates the adoption of the tool. I have not yet explored the AI features available on the platform, but it is something I intend to start using more frequently soon. The interface is intuitive and navigation is fluid. I have not identified any negative points regarding usability — everything works clearly and accessibly. Review collected by and hosted on G2.com.

The main area for improvement that I identify is in the learning path available on the platform. Currently, the development courses and content seem primarily geared towards leadership profiles, leaving an important gap for support and customer service professionals.

It would be very relevant to have specific content for this area, such as:

Non-violent communication applied to customer service

Professional emotional intelligence to handle pressure situations and dissatisfied customers

Techniques for dealing with agitated customers, with constructive and assertive responses

Service evaluations aimed at developing communication and continuous improvement of support quality

These resources would make a significant difference in the development of frontline professionals, directly contributing to the quality of service and customer satisfaction. Including these paths would make Leapsome an even more complete and comprehensive tool for multidisciplinary teams. Review collected by and hosted on G2.com.

I like the UI; it’s easy to navigate which is necessary because I use a lot of tools and don't have the bandwidth to handle anything overly complex. I use it for my reviews, which I have to complete every four months, so having something that’s straightforward to move through is important. I also use it to praise colleagues, and the integration with Slack is useful. I can complete my tasks without having to switch to another screen. Overall, it’s been helpful for handling reviews as well. Review collected by and hosted on G2.com.

It seems like our surveys aren’t completely anonymous. I suspect that my department, or possibly even my name, is visible to the person who requests the survey. I once submitted a response to an anonymous survey, and the person reading it really seemed to know exactly where it came from. I’m not sure whether that’s a “you” issue or something specific to my company’s setup. Even if this isn’t a huge problem on paper, the result is that I no longer feel comfortable leaving anonymous feedback. Review collected by and hosted on G2.com.

Profile management is straightforward and super easy.

Reviews support self, manager, peer, and upward feedback through customizable templates, 1:1 notes and feedback appearing for context. AI Review Assistant is there too.

Goal creation uses Leapsome AI to suggest OKRs, which makes it more convenient and meaningful.

Progress measurement relies on completion percentages, status indicators, time-based tracking, and analytics connecting goals to review and engagement data. Review collected by and hosted on G2.com.

Initial setup requires admin effort.

Automation/API capabilities are more limited than some specialized OKR tools. Review collected by and hosted on G2.com.