Discussioni Help Desk Software

Dears, How to put an email in High Priority automatically without do it manually?

such as working from the comfort of your home

Installation process is complicated and not working in week connection it's should work properly in week connection that's good for workers.

I would like to quickly create a contact list to send bulk messages.

When I work a long time it's stuck some after some minutes it's start working normally it's annoying my alot some time.

iwish you guys to add the extension for multiple browsers including firefox

Penso che un'integrazione di chat dal vivo sarebbe ottima per la maggior parte delle aziende poiché consente di risolvere i problemi più rapidamente, oltre al fatto che la maggior parte delle persone non ha il tempo di inviare email o chiamare l'azienda.

Sto cercando di inviare alcune e-mail e messaggi di chat a un elenco di utenti, ma non hanno variabili in comune. Quindi volevo caricare il loro indirizzo e-mail o completarli e inviarli in una chat/e-mail in uscita unica. Come posso fare questo?

I had many problems setting up the email support, I gave up, and I'm using another tool.

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Sometimes server goes down and the platform doesn't work.

Thankful seamlessly integrates with your existing helpdesk, ecommerce engine, and business processing tools in order to receive, understand and take action on tickets. Integrations are viable with (just about) everything from off-the-shelf solutions like Zendesk, Kustomer, Shopify and Magento to... Leggi di più

Thankful is omni-channel, and works with all text-based (written) channels including email, SMS, chat, in-app and social media.

Unlike a chatbot, Thankful uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, Thankful provides... Leggi di più

Thankful integrates with your existing helpdesk and communicates with your E-commerce engine and business processing tools in order to be able to receive, understand and take action on tickets.

Thankful isn’t a helpdesk. Thankful acts as a virtual SuperAgent resolving over 50 types of customer queries within your current helpdesk.

I would like to avoid spam reports by sending my campaigns at different times of the day so that my contacts do not report me as spam, how can I do this?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Leggi di più

I need to get a report that can be downloaded or shared with colleagues on how many articles are being viewed or rated by our clients. I have to share insights with upper management and being able to show which articles are most frequently read and which are not liked, will help us provide... Leggi di più

Mi piacerebbe conoscere alcune app secondarie davvero buone che sono molto utili per altre organizzazioni e che potremmo considerare di acquistare se sono di grande aiuto. Mi sono sempre chiesto cosa usano le altre persone per rendere la loro vita più facile.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Vorrei integrare Zendesk in modo che per ogni utente creato io abbia un nuovo utente in Zendesk.

After making a certain ticket as resolved or closed, I want to make a call to my service (webiste) to make some changes on some data

Limitation in explore

As we have small firm so can they help such organisations by providing required programs.

I would like to move or delete multiple emails at once but I do not know how to select more than one email at a time

Un libro dottrinale e storico scritto per raggiungere le persone che credono che la dottrina pagana della trinità sia la verità senza cercare nella storia e scoprire che proviene dai cultori del dio sole e che esistono ancora e insegnano la loro falsa dottrina al mondo e più di 5 miliardi di... Leggi di più

In most of e-mails I sent I need to attach a link to a document, or my colleagues attach the link. For example, when I see e-mail with a link to a document, I cannot click it open.

My question will be related in the future that we may have with this application; to have calls or videos in this application, this would be great because that way we would not have to use our phones if not in the same application we would do everything necessary to work

rules to add a folder

Quando in Zendesk Chat ricevi un allarme audio ma questa funzione non è presente in Zendesk Agent

Attualmente abbiamo migliaia di clienti e potremmo considerare di implementare o distribuire gli strumenti di chat per determinate richieste. Dovremmo offrirlo prima a un numero limitato di clienti, o quale consideri la strategia migliore per provarlo?

Looking to get continued education about the product as our teams grow, we want to keep using it long term!

Setting rules

It is not obvious how can I use productboard in common with Intercom. I do really need to get new insights through Intercom and show the Portal in messages. 1) I want to use Portal as a release notes App in Intercom, I have a lot of features, which I want to show in messenger 2) I want to have a... Leggi di più

We supply CRM solutions for universities and higher education institutions in the Nordics. We are using Intercom as our customer support tool, and everyone that uses our system also uses Intercom. As head of sales and marketing, I would like to use Intercom to segment what information we should... Leggi di più

Ho bisogno di sapere come aggiornare agli ultimi aggiornamenti.

Non ho domande al momento. Contatterò il supporto di Gmelius se avrò domande o se avrò bisogno di aiuto con qualcosa.

Supponiamo di avere più clienti, e se generiamo un ticket per 'Cliente A', allora lui sarebbe in grado di vedere il ticket che è stato generato per 'Cliente B'?

There are limitations where you can create or generate a report. So how do I get the reports I want in one consolidated form? Considering my KPI's?

I need to import a load with a lot of customers to use the application of Zoho Desk. Will the tool support it?

Is there a possibility to do some duplicate management in my databases in Intercom?

Molte persone usano più di una piattaforma per tenere traccia del loro flusso di lavoro. JIRA è la più utilizzata tra tutte le altre piattaforme. Poiché alcuni problemi dei clienti non possono essere risolti in quel momento e devono essere inviati al team tecnico. Quindi, sarebbe davvero... Leggi di più