Discussioni Help Desk Software

Me gusta sacar reportes de Zendesk para saber como se están comportando los agentes, mirar que indicadores se están mandejando como el tiempo de respuesta, la satisfacción, y la cantidad de tickets resueltos, entonces, quisiera saber como puedo elaborar mejores informes.

Hubspot has some automation capabilities, but I've yet to see its full utility.

Please share more details on using the live chat instead of the chatbot to submit my requests.

A volte penso che sarebbe utile generare modelli di risposta personali e salvarli nella nostra piccola libreria di risposte. Mi piace copiare e incollare alcuni di essi insieme, quindi se potessi salvarli, sarebbe fantastico! C'è già un modo per farlo, o hai qualche consiglio?

cxvsHow do I merge a ticket when a customer has contacted us again in a separate ticket?

Would love the ability to make and take calls via the app if possible. Workin go n the go!

How do I make a form through ZenDesk that customers can securely provide personal information?

I suspect this is possible but I haven't figured out how to do it yet.

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Como realizan o como manejan los requerimientos desde whatsapp de los clientes?

Scrivo una nota, poi quando premo "pubblica nota" si chiude, quindi devo cliccare su "riapri". Lo fa per ognuna che faccio ed è molto fastidioso.

I'm using the "help desk" feature but and 50% of the time it will suggest an article that is helpful. I've found that tagging our articles makes a big difference. But sometimes the three articles that it suggests are completely unrelated to the question asked.

An example would be the current pricing for our service. This may be mentioned in lots of places but it it not ideal to have to update it separately in each place.

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Just like when you purchase a food product from Rappi, Uber Eats or one of those apps. Our head of sales wanted the customer to use the chat for the client to directly use to purchase our products. I dont think that is the main intention of the chat, but it could work out. Also, it would save... Leggi di più

As we are having clients and their conversation happens lot on whatsapp only so I want a way from my clients can create a ticket from there whatsapp and I recieve notification in the zoho desk

Ho molta difficoltà a cercare articoli a meno che non abbia la dicitura ESATTA corretta. Quando cerco qualcosa come RA12345 devo cercare esattamente RA12345, se digito 12345 non apparirà nei risultati. Se c'è un modo per affinare la ricerca per cercare una parola parziale, sarebbe molto utile... Leggi di più

We have different customers, for each one of them we manage web, email, e-learning platforms, we'd like to embed customized web form and chat for each subdomain, of course the zoho desk admin must remain one for all.

I would like to automate tickets to auto generate issues on our Jira platform. The current properties within Hubspot does not enable this function to be automated.

I want to be able to track potential clients in the most efficient way from the entry into the funnel to the time they either become a client or not.

Puoi contattarmi per ulteriori dettagli. Posso fornire scenari di esempio a riguardo.

Sto cercando di rappresentare! :)

Nessun bisogno

Struggling with forwarding emails from our server.

Our way was to make an internal team to make the decisions very quickly and the onboarding team to make the config.

I have a website where I don't make anything off of it, but I'd still like to give readers a way to reach out to me, and I'd love for Intercom to be that way. I looked through the pricing and plans but was hoping there was a really low, and basic way, that I could use this. I'm not going to get... Leggi di più

Example, I copy paste the following ids with coma separated "23, 43, 45, 25, 543, 1234, 5436, 456" which then divides it into tokens which refer to the ids. Maybe there is a way to do this but I am not aware of?

We would like to know when a user leaves the livechat feature, so our reps don't have to wait.

Instalé Messagebird y lo borre por erro pero no hay opcion para reinstalarlo y lo necesito para probar los mensajes de whatsapp

Sto cercando l'integrazione con il modulo di machine learning di AWS.

Are you expecting any changes in the statistics? The reports are unclear and the statistics are unreliable in my opinion (they can change from a week to a year).

What's a simple to use/implement CRM tool that would work with Airtable and Front (and potentially can be integrated with Zapier)?

Seeing available integrations to get metrics like CSAT or NPS. Could you provide examples or analysis to take in consideration because trying the wrong functionality in terms of time is expensive. Finally, there is any way to take screenshots remotely with customers approval to assist them?

Any email I send from my client inboxes get lumped into 1 messy sent inbox. I really hate having to search by email and think that an organized sent inbox would be much easier just to find an email I sent for that day.

- rendere disponibili i contatti di Google e poterli cercare per tag - avere le tue connessioni Linkedin sulla dashboard - il premium sarebbe avere un clipper per trasferire dati da Linkedin nei contatti di Google

Sono stato soddisfatto della direzione in cui Hiver si è sviluppato negli ultimi tre anni, è diventato più stabile, veloce e l'interfaccia utente è diventata più gradevole. Inoltre, abbiamo visto l'aggiunta di funzionalità come le Bozze Condivise. Quali sono le funzionalità e i miglioramenti che... Leggi di più

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What strategies are used to obtain a good deflection of the personalized bot and, to reconcile it, to avoid excessive interactions? What is the best way they use to measure and detect bottlenecks and possible failures?

I am so loving the bots as I am doing customer success all on my own. I notice the drop off of potential users are high when the bots use the sales qualification form. Is there a way to make it better and what are the best practices when it comes to custom or sales bots?

Most probably the choose language to create them was English. So far so good. However, when you translate this message "Send us a message" to Brazilian Portuguese (an other languages originated from latim), customers can confuse about this and think this botton will simple allow them to continue... Leggi di più

I have local existing number, and i have hard time importing to LiveAgent call center. Is anybody managed to use existing local number with LiveAgent call center?

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How can we better manage communications with existing and potential clients, as well as projects and events? What other software should we consider integrating with Salesforce? Where can we find basic introductions to how to use Salesforce and what benefits it could bring to our firm? How can we... Leggi di più

Quando ho cercato di collegare il mio account Salesforce con ActiveCampaign, ho incontrato un pay-wall che mi richiedeva di pagare 10 dollari per l'integrazione se volevo importare automaticamente i contatti da ActiveCampaign a Salesforce. Mi chiedevo se ci fosse un modo per aggirare questo e... Leggi di più

I want to be able to begin tracking number of calls, number of inputed leads/week, number of emails sent, and number of new notes created so that we can better keep one another accountable and talk about those KPI's at our sales meetings. If I was able to do this effectively, we could create a... Leggi di più