Discussions Live Chat Software

recevoir des messages de chatbots de Tidio sur Facebook.

is there a simple way to integrate M2 with AC without using Zapier?

Génial

Actuellement, nous utilisons Aircall pour appeler nos clients, il serait beaucoup plus facile de pouvoir appeler directement depuis HelpScout.

I'm curious on how I should clean our email list and what to do with our inactive subscribers. Also some good habits to keep our list healthy.

D'où viennent tous nos « messages » ? Nous recevons des escrocs et divers messages qui n'ont pas de sens.

je voudrais enregistrer les pièces jointes. ce sont principalement des reçus que je sauvegarde

If the messages come in and the agent doesn't have chat access they can't translate the ticket.

La plupart du temps, nous devons fusionner les conversations et je pense qu'elles devraient être fusionnées.

Comment puis-je utiliser cela pour envoyer des messages aux clients ? Puis-je également envoyer des images à tous les clients ? et comment puis-je le faire ?

J'aime le cloud Genesys. Il n'y a pas d'autre question. Merci.

À propos du développement et des améliorations de Gorgias.

Is very inconvenient

Calls are being kept waiting in the line and there are no details to get back to those customers.

To compare with other products to see if something unique or new introduced as feature that Zoho Helpdesk may lack.

on the agent workspace, email chains keep being pulled into the conversation flow. this is where the customer responds back with the entire email chain as their email. this makes it extremely hard to find the latest reply when it is somewhere half way up the ticket

I'm asking leads to book a strategy session. If they don't book, go down one path. If they do book with calendly, get a different series of emails. Tested multiple scenarios, but leads are still going thru the "didn't book path".

We need to integrate our sip trunk directly to the telephony section in Zoho, that is possible?

J'ai besoin de pouvoir accéder et initier de nouveaux tickets depuis un appareil mobile Apple.

Si oui, ai-je également la possibilité de modifier et d'éditer la liste ? Je veux en savoir plus sur le système d'automatisation, puis-je définir des e-mails de suivi automatisés qui doivent être envoyés à des jours et dates spécifiques ?

There is currently no way to identify or filter what is the set of the products/items you can select during the quote creation. We have two sources of products and one of them is wrong. Because we can see which set the product displayed belongs to, our sales are selecting the wrong items. This... Lire la suite

Les entreprises de produits utilisent-elles Tidio, sinon pourquoi ?

I would like someone to review if I'm optimizing my experience with this tool. Thanks

Quand Tidio introduira-t-il l'intégration de WhatsApp, qui est une partie essentielle du marketing maintenant ?

Which are the best practices when creating or customizing the triggers?

Has anyone else had seemingly un fixable broken links in AC?Support could not help me fix mine after tonnes of messaging so now I send that link in a separate email to my clients which is a bit clunky to say the least!

Allez au centre commercial d'applications sur mon téléphone portable iOS ou Android. Trouvez l'application Skype for Business. Appuyez sur le bouton de téléchargement, puis connectez-vous à l'application avec mes identifiants Microsoft 365 une fois qu'elle est installée. Accordez à l'application... Lire la suite

This would be a game-changer for me to be able to actually speak with someone one and one to walk me through my challenges with the platform

Feedback Support

I received an error message when attempting to upload the screenshot of me signed in. Let me know if you would like me to provide it another way.

It will be better if you can add a feature where not just a CSAT is showing up but also the feedback of the customer

Before the customer answered by the representative they can verify their information via IVR so their information will be auto populate to us.

What are your future plans with UJET? Do you plan on adding other features? Can you give us some insights?

Good

Can we also use this service like other system provides like camera or videocalls?

it would be very helpful, it would prevent me from missing any e-mail or situation when sb tags me in a thread