Discusiones de Live Chat Software

Para mis plantillas de correo electrónico

Desk360 offers text support for your product prepared by professional translators in 40 languages. You can add alternative Desk360 texts to your pages that you can use for customizations that you will make during integration, and if you want to use your own texts, you can enter the equivalent of... Leer más

I need to be able to extract automatically from Intercom each month, a report with the open/click rates of my campaigns, and I see no way of doing that currently

Es nuestra máxima prioridad poder ofrecerte la plataforma de soporte al cliente más ágil para que puedas brindar a tus clientes la experiencia más estelar. Cuando se trata de servicio al cliente, el correo electrónico sigue siendo el canal escrito preferido. Pero Desk360 te permite comunicarte... Leer más

En que departamentos, horarios, tickets, automatizaciones...

I want to create an email pipepline with people who sign up for my email list but may not purchase initially after signing up. How can I lead these potential subscribers into becoming customers.

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

Random users are getting Unresponsive error while using Ujet voice application. There is no explanation for this I could find anywhere and any help would be appreciated. I hear from our client that this is related to bandwidth however the utilization on our internet links is less than 70%.

NA

We use intercom on web for help and support. We also have a mobile app where my users may run into problems. How best can I see the steps that they are taking, and capture other metadata about them so that I can help them? Does this need additional payment or purchasing a new feature? What types... Leer más

I deal with mainly calls and sometimes my calls are super slow when I'm talking to customers. I'll be talking to them and then they'll come in as if I never said anything to them. I know my internet connection is good too.

I want to implant the live chat feature into a future website and want to know how to or what is the best way to go about it

We find that Product Tours don't always fire as expected - any suggestions?

I already feel as if this app is super amazing, but I am curious as to ways to improve this app. What will be the next big feature or request that you all will be adding to this app to help our lives be easier? This is already a super amazing app, so I am just wondering as to the endless... Leer más

This software is very useful and very cost effective and very useful software and this highly recommended software so that you can use have it very user friendly so i liked it so much and this is very useful and user friendly so this is highly recommended from me so that we can have it easy... Leer más

Algunos buzones tienen prioridad y tener un sonido de notificación único para ciertos buzones de chats y correos electrónicos de clientes ayudará mucho a ser más receptivo con este grupo de personas.

Quiero etiquetar grupos de personas sin tener que depender de archivos CSV. O si lo hago, ¿puedo hacerlo varias veces a la vez?

I found the audio notification forgettable... I would like it to be more dynamic, so it catches my attention. I am a kinetic person, so a combination of visual and audio cues would help me get through the process of using Support faster.

instead of being almost monochromatic, have different colors

No he estado recibiendo notificaciones de sonido de chat durante el último mes, y solo las escucho cuando un chat ya ha sido respondido por mí o uno de mis compañeros de equipo.

currently I send them from my email and mention our support mail in CC

I would like to know about it, as it would be more interesting so that we can create even more strategies

Tengo curiosidad por saber si esto es sistémico con ellos, o si solo nos afecta a nosotros.

Should I create a company email first to make use of Zendesk?

Realmente creo que necesitas considerar crear una aplicación de calendario para iDevices y Android. Eso lo convertiría en una solución de comunicación completa.

Why is the company so disconnected and disorganized?

If you embed some solution videos on the website that will help more zendesk users to find solutions regarding any problems. Because videos show the actual steps for the services we are looking for.

I need to review every function and formula so that I can build better reports.

Me gustaría cambiar el sonido de notificación y manejar los mensajes en el idioma preferido incluso si se envían en otros idiomas, y sería realmente útil si pudieras compartir un artículo al respecto.

We are always looking to make things easier; what's the best way to do that without breaking the bank.

I would like to CC a teammate in my sequences because I need the boss to be present un some of the sequesences

On ServiceNow, we can split up tickets based on the team a user sent the ticket to - for example, our product team versus our infrastructure team. Can this be done?

I have to wait several seconds, when I click in a campaign, before having the possibility to modify a text. And the update of the sales funnels is also very slow. Sometimes, I have to reload the page.

Gostaria de agrupar usuários para campanhas de email a partir de seus comportamentos e n!ao apenas tags. Tneho grandes problemas de agrupar os usuários por causa dessa obrigatoriedade de sempre marcá-los com tags.

I currently use Gladly to assist customers who have issues, questions, or tasks that need to be completed pertaing to their retail purchase orders. I have always wondered, what else can Gladly do? What other applications can it be used for?

While I've to downgrade an user from "Staff" to "Contributor", it forces me to reassign all the tickets to other first, however, there are a lot of tickets, I can only select at most 30 tickets at once for reassignment. There is no way to select all tickets at once. I've to done multiple times.

How to automate your business 100% on autopilot

Hay muchas veces que quiero cerrar un ticket haciendo clic en el botón "Enviar y resolver" y quiero que el cliente lo marque como útil, pero no puedo porque siguen diciéndome que la pregunta "¿Fue útil esta respuesta?" no aparece. ¿Por qué está pasando esto? Es raro porque a veces aparece y a... Leer más

¡Deberíamos tener una opción de N/A!

Estos procesos son realmente aburridos, Estos procesos son realmente aburridos,

Al crear otro correo electrónico en la versión, no pude hacerlo funcionar...

Quiero vincular clientes en un gateway de Access con Zoho, para que cuando inicien sesión en nuestro entorno tengan una transición sin problemas al servicio de soporte utilizando SAML desde el gateway de Access.

no gracias

I'm trying to set up a collections workflow for our company with over 3K customers and I'm trying to set up Zoho Desk for that main purpose. Still not sure if it will work or not.

WhatsApp es muy crítico en nuestra empresa y debido a que tenemos varios agentes en la oficina, pasamos a Freshchat. El punto no fue aclarado por el vendedor de que tal vez WhatsApp no aprobaría nuestro chat de marketing. Honestamente, estamos confiando en WhatsApp para aumentar la retención... Leer más