Información del sistema Software

I think the main downsides of Ninja are around Remote Desktop and reporting. With the Remote Desktop feature, you can’t save credentials per user; it’s only per organisation, which is terrible. We should not have shared credentials for obvious Cyber Essentials reasoning.

Reporting also isn’t ideal. I wanted to report on groups of devices with a software count, but you can’t do this, for example, in a report I’d like to see that 5 devices have Software_X. It seems like you can only view this from the dashboard page for all devices at once or an organisation, and even there the filtering isn’t very useful.

Lastly, our previous RMM solution had some helpful features that I miss: a preview/screenshot function so you can see the state of a device before connecting; a chat function to initiate contact before you connect (not only once you’ve already connected); and a network node feature where you can select a device as a network node and VPN tunnel to it remotely. That way, from your local machine you can access other devices and services on their network without needing to physically remote onto the customer’s device just to reach something on their network. Reseña recopilada por y alojada en G2.com.

Ninja allows us to remotely support thousands of devices whenever remote support is needed. Reseña recopilada por y alojada en G2.com.

It can feel heavy and somewhat slow sometimes, particularly when I’m handling complex workflows.

There are also tasks that take more clicks than they should, which turns otherwise simple actions into something that feels unnecessarily complicated. On top of that, customization isn’t always intuitive, so even minor tweaks can end up taking more time and effort than I anticipate. Reseña recopilada por y alojada en G2.com.

ServiceNow ITSM solves the problem of scattered, manual incident and request handling by centralizing everything in one platform. It reduces repetitive work through automation, which speeds up response times and cuts down on human error. The benefit is a smoother, more predictable operation where teams have clearer visibility and can focus on higher‑value tasks instead of firefighting. Reseña recopilada por y alojada en G2.com.

Dashboard felt overwhelming at first, mainly because there are so many tools and analytics sections to navigate. Some of the more advanced features tool time for our team to learn, but once we got comfortable using them, they eneded up benefiting our engineering team a lot. Reseña recopilada por y alojada en G2.com.

LogRocket helps me reproduce frontend bugs fastest bugs fastest and improve the workflow and have fixed multiple UI issues by watching user sessions and seeing exactly where people get confused or get stuck. Being able to open a session replay and review it right. It right away makes it much easier to understand what happend, pinpoint the root cause and resolve issues faster. Reseña recopilada por y alojada en G2.com.

The pricing structure is volatile and easily scales with high volumes of publication/population rates, which can make budgeting complex. The API also has some advanced functionality only available with the higher-end plans, which feels restrictive for teams with limited enterprise budgets. Reseña recopilada por y alojada en G2.com.

New Relic has addressed the issue of monitoring silos by bringing together our application, infrastructure and user experience monitoring in one place. This has allowed our team to diagnose incidents quicker, which in turn means that we can fix problems quicker, providing our users with a better product. Reseña recopilada por y alojada en G2.com.

What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights.

The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments.

Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect.

Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices.

Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. Reseña recopilada por y alojada en G2.com.

Atera helps centralize and simplify day-to-day MSP operations by bringing RMM, PSA, remote access, patch management, monitoring, and billing together in a single platform. Rather than juggling multiple disconnected tools, technicians can work from one interface, which boosts efficiency and helps reduce operational overhead.

The biggest benefit for me is the time saved through automation. Automated monitoring, patching, alerting, and scripting cut down on repetitive manual tasks and let the team focus more on higher-value work and customer support. Having centralized visibility across all client environments also makes it easier to spot issues proactively before they become critical.

The per-technician pricing model is another major advantage, since it supports growth without worrying about endpoint-based cost increases. That makes scaling more predictable and financially sustainable for an MSP.

Atera also helps improve response times and the overall customer experience by streamlining ticket management and remote support, enabling faster troubleshooting and quicker resolution for end users. Reseña recopilada por y alojada en G2.com.

Lo que menos me gusta de Better Stack es que algunas configuraciones pueden ser un poco confusas al inicio, sobre todo cuando quieres ajustar alertas o profundizar en los logs. También siento que en ciertos casos podría ofrecer más opciones de personalización o integraciones. No es algo crítico, pero sí son detalles que podrían mejorar la experiencia, especialmente para equipos más técnicos. Reseña recopilada por y alojada en G2.com.

Better Stack me ayuda a resolver principalmente el problema de visibilidad en mis servicios. Cuando tienes varias APIs y procesos corriendo, es fácil perder de vista qué está fallando o dónde está el cuello de botella. Con Better Stack puedo centralizar logs, monitoreo y alertas, lo que me permite detectar problemas mucho más rápido y tomar acción sin perder tiempo investigando en diferentes herramientas. Esto al final se traduce en menos tiempo de downtime y una mejor estabilidad en mis aplicaciones. Reseña recopilada por y alojada en G2.com.

A veces el sitio web simplemente no carga, y tengo que esperar bastantes veces. Además, Metric Explorer a veces se bloquea si tiene un poco más de datos para compartir. Reseña recopilada por y alojada en G2.com.

Utilizo Coralogix para monitorear registros, alertar y rastrear, mejorando el trabajo de los desarrolladores y la eficiencia del equipo de guardia. También optimiza los costos con el optimizador de TCO e integra sin problemas. Reseña recopilada por y alojada en G2.com.

Aunque Datadog es potente y está lleno de funciones, puede llevar algo de tiempo aprenderlo y configurarlo completamente para los nuevos usuarios. Reseña recopilada por y alojada en G2.com.

Datadog nos ayuda a monitorear todos nuestros sistemas, aplicaciones y registros en un solo lugar. Ayuda a reducir el tiempo de inactividad y mantiene nuestros servicios funcionando sin problemas. Esto ahorra tiempo, mejora la colaboración del equipo y nos da una mejor visibilidad de nuestra infraestructura. Reseña recopilada por y alojada en G2.com.

Es una de las herramientas más caras del mercado. Se necesita mucho entrenamiento para poner a tu equipo al día. Hacer que las funciones avanzadas, como los paneles de control personalizados para negocios, funcionen exactamente como deseas requiere un montón de esfuerzo manual. Reseña recopilada por y alojada en G2.com.

Dynatrace ha sido fundamental para ayudarnos a saber cuándo nuestra aplicación está lenta o rota antes de que los clientes lo noten. Ha ayudado a ahorrar mucho tiempo para que podamos centrarnos en problemas críticos. Reseña recopilada por y alojada en G2.com.

Monitoreo de GPU. Ejecutamos cargas de trabajo de inferencia en máquinas con GPU y no puedo ver la utilización de la GPU dentro de CubeAPM, así que todavía tengo que verificar eso en otro lugar. Espero que lo añadan en algún momento. Reseña recopilada por y alojada en G2.com.

Menos tiempo saltando entre herramientas cuando algo sale mal. Eso es lo principal. Cuando nuestra API de procesamiento de imágenes comienza a lanzar errores o picos de latencia, el equipo de guardia puede rastrear la causa mucho más rápido ahora.

El costo también es mucho más bajo que lo que pagábamos con New Relic. El precio fijo funciona bien para nosotros, así que a medida que seguimos agregando servicios, la factura se mantiene predecible. Creo que solo eso hizo que el cambio valiera la pena. Reseña recopilada por y alojada en G2.com.

Me encantan la mayoría de las partes de esta plataforma, pero desearía que el precio fuera un poco más moderado de lo que ofrece ahora. Para ser muy eficiente en el uso de esta plataforma, el usuario necesitará aprender mucho, así como tener una buena exposición a esta plataforma. A veces, depender demasiado de los análisis de IA puede parecer una mala elección para la toma de decisiones, aunque su presencia es de gran ayuda. Debo admitir que esta plataforma está destinada al levantamiento de potencia y puede no ser adecuada para organizaciones más pequeñas en términos de presupuesto y capacidad de trabajo. Reseña recopilada por y alojada en G2.com.

Esta plataforma ayuda mucho en la toma de decisiones de la organización y ayuda mucho con sus capacidades de automatización. Hace el trabajo más eficiente con su capacidad de identificación y resolución de problemas más rápida. Reseña recopilada por y alojada en G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Reseña recopilada por y alojada en G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Reseña recopilada por y alojada en G2.com.

what I don’t like much is the UI widgets, they feel a bit confusing and not very consistent, sometimes hard to quickly understand what I’m looking at. also auto refresh doesn’t work properly many times, I still have to manually refresh to see latest errors which is annoying. and sometimes issue grouping is not accurate, same type of errors show up as separate issues which makes things a bit messy to track. Reseña recopilada por y alojada en G2.com.

Sentry is basically solving the problem of not knowing what broke and where, especially in RPA flows where things fail silently or are hard to reproduce. earlier it was a lot of manual log checking and guessing, now I get exact error, stack trace and context which makes debugging way faster. it also helps in catching issues in real time instead of waiting for someone to report, so downtime is less. overall it’s saving time, reducing effort in tracking issues, and making the bots more reliable. Reseña recopilada por y alojada en G2.com.

Algunos informes en el área de inventario, especialmente relacionados con software, aún pueden evolucionar. La ampliación de estos análisis traería un conjunto más completo de información, facilitando la centralización de las herramientas y mejorando el control de los activos de TI. Reseña recopilada por y alojada en G2.com.

Milvus ha sido fundamental para la evolución continua de mi soporte. A través de los paneles, informes y seguimiento detallado de las atenciones, puedo identificar patrones, mapear fallas recurrentes y actuar de manera más estratégica en la causa raíz de los problemas. Esto nos permite salir de una postura solo reactiva y trabajar en la neutralización de incidentes recurrentes, aumentando la eficiencia del equipo, mejorando los SLAs y elevando la calidad de la atención brindada a los usuarios. Reseña recopilada por y alojada en G2.com.

It’s a little hard to get used to when you first install it, so there’s definitely a learning curve. That said, the support is fantastic, so I don’t have any worries. Reseña recopilada por y alojada en G2.com.

We needed a system to manage incoming finance requests, such as AP and AR, so they could be automatically assigned and tracked by each individual agent. This system does exactly that, and it also integrates smoothly with our existing O365 environment. Reseña recopilada por y alojada en G2.com.

Hasta ahora no hay puntos de disgusto en la velada de motadata es buena. Reseña recopilada por y alojada en G2.com.

Las funciones avanzadas son que cada vez que el cliente levanta un ticket de soporte, se enviará automáticamente a las herramientas de ticketing y asignará el ticket al ingeniero de disponibilidad.

Reduce el costo de tiempo y funciona sin problemas. Reseña recopilada por y alojada en G2.com.

One thing I don’t like about Jira Service Management is that sometimes it is hard to find which ticket is assigned to me. The tool does not clearly show it, so I have to search a lot or ask others for help. This can waste time and cause confusion. Also, sometimes Jira does not guide me properly or give me a clear direction on what to do next. It feels like I am stuck or unsure about the next steps. If these issues are improved, Jira will become even more user-friendly and efficient for daily work. Reseña recopilada por y alojada en G2.com.

Jira Service Management helps me manage my work more easily and in an organised way. In my role, I mainly review tickets that are created by the content team or management team. Whenever a new Jira ticket comes in, I get an automatic email. I open the ticket and check many things carefully. I make sure that the content written is correct and suitable, the mailer team has used the proper code, the CTA (Call to Action) has the correct title tag, and the overall design of the email looks good and is properly formatted. I do a full audit to ensure there are no mistakes. If everything is correct, I approve the ticket and close it in Jira. This process helps avoid errors and ensures smooth communication. Jira makes tracking all these tasks simple, and it improves the workflow between teams, which helps me do my job more efficiently. Reseña recopilada por y alojada en G2.com.

La agrupación jerárquica para los dispositivos OT sigue siendo bastante manual. Cada vez que el mantenimiento cambia un sensor o añade un nuevo actuador, tengo que reconstruir la estructura del árbol a mano, y si olvidas un subgrupo, los mapas parecen un rompecabezas con piezas faltantes. No es un factor decisivo, pero después de una semana de cierre ocupada, se siente como un trabajo tedioso que ya debería ser más inteligente. Reseña recopilada por y alojada en G2.com.

Solíamos trabajar a ciegas en el mantenimiento predictivo: las máquinas simplemente fallaban y nos apresurábamos. Ahora PRTG nos proporciona curvas de tendencia que realmente puedo mostrar a los chicos de mantenimiento en un inglés sencillo. Reducimos el tiempo de inactividad no planificado en aproximadamente un 40 % en las líneas críticas y recortamos alrededor del 18 % de nuestra factura de energía trimestral porque finalmente vimos qué máquinas estaban en reposo a plena potencia durante la noche. El retorno de la inversión se mostró en los primeros seis meses. Reseña recopilada por y alojada en G2.com.

1. UI / UX

Limitations: The UI feels less intuitive and somewhat unpolished. There’s a learning curve, and in some situations you may need scripting knowledge to really get the most out of it.

2. Integrations

Limitations: API-based integrations with external enterprise tools can be somewhat limited.

3. Performance

Limitations: Performance can dip on slower networks, especially during large-scale patch deployments.

4. Pricing / ROI

Limitations: Pricing feels a bit higher.

5. Support / Onboarding

Limitations: The initial setup and configuration can take time.

6. AI / Intelligence

Limitations: It’s not as advanced as more AI-first platforms. Reseña recopilada por y alojada en G2.com.

IT teams often end up using different tools for patching, security, asset tracking, and remote support. That fragmentation creates unnecessary complexity, drives up costs, and leaves poor visibility across the environment.

Endpoint Central addresses this with unified endpoint management (UEM) from a single console, letting teams manage Windows, Mac, Linux, and mobile devices together. From a UI/UX perspective, having everything in one place makes day-to-day administration more consistent and easier to follow.

A common challenge is simply not knowing what devices exist or what they’re running, which leads to unmanaged endpoints and, ultimately, security risks. The solution here is real-time asset inventory and monitoring, with full visibility into hardware, software, and usage mapping. The AI/intelligence angle is the real-time insights and analytics that help turn inventory data into something actionable.

Unpatched systems are the #1 cause of breaches & ransomware, and manual patching is both slow and error-prone. Endpoint Central’s approach is automated patch management for both the OS and applications, supported by AI-driven threat detection plus vulnerability scanning and remediation. With AI/intelligence focused on predictive threat detection, the practical outcome is faster patch cycles and less downtime.

When devices are spread across locations, networks, and users, remote management and support becomes difficult. The platform’s remote monitoring and control works across LAN, WAN, cloud, and remote setups, and includes secure remote troubleshooting tools. A central dashboard improves remote management from a UI/UX standpoint, while support and onboarding benefit from faster remote issue resolution. Performance-wise, this translates into less downtime for employees.

Many routine tasks—patching, software deployment, and reporting—are repetitive and time-consuming. An automation-first platform helps by automating patch deployment, software installation, and reporting workflows, which improves performance through faster execution and fewer manual errors.

There’s also the ongoing difficulty of meeting standards such as GDPR and ISO. Built-in compliance reports, policy enforcement, continuous monitoring, and audit-ready data help reduce the manual effort needed to stay aligned.

Finally, multiple tools plus manual work typically means higher cost, and low efficiency leads to poor ROI. Consolidating tools and leaning on automation improves asset utilization and helps bring costs under control. Reseña recopilada por y alojada en G2.com.

There’s nothing major to dislike about ManageEngine OP Manager Plus. That said, it would be even better if it included asset management features. We can manage network devices with this tool, but monitors, laptops, and other workstations can’t be managed. Aside from that limitation, I don’t have anything else to complain about. Reseña recopilada por y alojada en G2.com.

We have a lot of network devices such as switches, firewalls and routers, so we needed a tool to monitor them, generate monthly reports and identify if anything gets disconnected. For that purpose, we purchased OP Manager. Now, I do not have any issues and everything is clear. Reseña recopilada por y alojada en G2.com.