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Compare Webex Contact Center and Zoom Virtual Agent 
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At a Glance
Market Segments
Mid-Market (41.0% of reviews)
Mid-Market (76.6% of reviews)
Entry-Level Pricing
No pricing available
$ < 50,000 annual customer service requests
Webex Contact Center
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Webex Contact CenterZoom Virtual Agent
Star Rating
(215)4.5 out of 5
Market Segments
Mid-Market (76.6% of reviews)
Pros & Cons
Entry-Level Pricing
$ < 50,000 annual customer service requests
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Virtual Agent excels in its AI Text-to-Speech capabilities, receiving a score of 9.1, which reviewers mention enhances the naturalness of interactions, while Webex Contact Center's score of 8.9 indicates it is slightly less effective in this area.
- Reviewers mention that the Call Routing feature in both products is strong, but Zoom Virtual Agent's score of 8.9 is on par with Webex Contact Center, which also scores 8.9, indicating both platforms provide effective routing solutions.
- Users on G2 highlight that Zoom Virtual Agent's Customization options are rated lower at 7.4 compared to Webex Contact Center's 8.3, suggesting that Webex offers more flexibility for tailoring the user experience.
- G2 users report that the Quality of Support is equal for both products, with a score of 9.0, indicating that both Zoom Virtual Agent and Webex Contact Center provide reliable customer service and assistance.
- Reviewers mention that Zoom Virtual Agent's Ease of Use is rated at 8.6, which is slightly lower than Webex Contact Center's 9.0, suggesting that users find Webex's interface more intuitive and user-friendly.
- Users say that the Performance Evaluation feature is rated equally at 8.9 for both products, indicating that both Zoom Virtual Agent and Webex Contact Center provide robust tools for assessing agent performance.
Pricing
Entry-Level Pricing
Webex Contact Center
No pricing availableZoom Virtual Agent
Standard
$
< 50,000 annual customer service requests
Standard Features:
- Intelligent Self-Service Q&A
- Support for Images in Answers
- UI Config Manager
Free Trial
Webex Contact Center
No trial information availableZoom Virtual Agent
Free Trial is available
Ratings
Meets Requirements
9.1
142
8.6
148
Ease of Use
9.0
142
8.7
148
Ease of Setup
8.5
53
8.5
104
Ease of Admin
8.2
35
8.6
98
Quality of Support
8.9
135
9.0
147
Has the product been a good partner in doing business?
8.8
34
9.4
100
Product Direction (% positive)
9.3
141
9.0
135
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.1
75
Not enough data
8.8
73
Not enough data
8.9
75
Not enough data
8.6
73
Not enough data
8.5
74
Not enough data
Generative AI
8.9
57
Not enough data
Functions
9.1
98
Not enough data
8.9
99
Not enough data
9.1
89
Not enough data
8.4
74
Not enough data
8.7
75
Not enough data
8.7
73
Not enough data
9.0
76
Not enough data
8.8
75
Not enough data
Agentic AI - Contact Center
8.9
16
Not enough data
8.8
15
Not enough data
8.5
16
Not enough data
8.8
16
Not enough data
Administrative
8.8
92
Not enough data
9.0
96
Not enough data
8.9
96
Not enough data
8.7
75
Not enough data
8.7
74
Not enough data
Responses
Not enough data
7.9
34
Not enough data
7.7
34
Not enough data
8.4
34
Not enough data
8.2
29
Not enough data
Feature Not Available
Platform
Not enough data
8.3
29
Not enough data
8.0
33
Not enough data
8.4
34
Not enough data
8.2
33
Not enough data
7.2
23
Not enough data
7.8
24
Not enough data
7.3
27
Generative AI
Not enough data
9.3
10
Not enough data
9.3
10
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.9
50
Not enough data
8.4
50
Not enough data
8.9
50
Not enough data
8.9
49
Not enough data
9.2
49
Not enough data
8.8
48
Not enough data
8.8
48
Not enough data
Generative AI
9.0
38
Not enough data
Workforce Management
8.9
50
Not enough data
8.9
49
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.8
49
Not enough data
8.7
49
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
6.0
5
Not enough data
Internal Use
8.1
8
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
8.7
5
Self-Service Experience
8.3
5
8.1
45
8.3
5
8.1
80
8.7
5
6.6
27
8.0
5
8.6
30
8.3
5
7.8
36
Self-Service Platform
8.3
5
8.4
44
8.3
5
8.1
42
7.7
5
7.8
44
8.7
5
7.9
36
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
9.6
9
Not enough data
9.3
7
Not enough data
9.2
8
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
9
Not enough data
8.1
8
Not enough data
8.8
8
Meeting Insights - AI Meeting Assistants
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
9.1
9
Accessibility - AI Meeting Assistants
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Agentic AI - AI Meeting Assistants
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Categories
Categories
Shared Categories
Webex Contact Center and Zoom Virtual Agent are categorized as Customer Self-Service
Unique Categories
Webex Contact Center is categorized as Live Chat, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Customer Service Automation
Zoom Virtual Agent is categorized as Chatbots, AI Meeting Assistants, AI Chatbots, and AI Writing Assistant
Reviews
Reviewers' Company Size
Webex Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Virtual Agent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
24.4%
Information Technology and Services
19.9%
Telecommunications
8.3%
Higher Education
3.8%
Banking
3.8%
Other
39.7%
Computer Software
19.4%
Retail
7.0%
Internet
7.0%
Health, Wellness and Fitness
5.5%
Consumer Services
5.5%
Other
55.7%
Alternatives
Discussions
What is Webex contact Centre?
1 Comment
TW
Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have...Read more
What improvements would you recommend for Webex Contact Center to better meet your customer service needs?
1 Comment
DP
AI-based summarization is the best feature. Read more
Webex Contact Center has no more discussions with answers
Does Solvvy offer a free trial?
1 Comment
Official Response from Zoom Virtual Agent
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 Comment
Official Response from Zoom Virtual Agent
Implementing Solvvy only takes 1 - 2 weeks.Read more
Who are Solvvy's customers?
1 Comment
Official Response from Zoom Virtual Agent
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
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