Compare Vision Helpdesk and Zammad 
At a Glance
Market Segments
Small-Business (60.2% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
$12.00 1 Per Staff Per Month
No pricing available
Vision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Vision Helpdesk excels in user satisfaction, with a clean interface and well-organized features that simplify ticket management. Users appreciate its reliability and the value it offers for businesses seeking efficient customer support solutions.
- Users say that Zammad provides a flexible helpdesk experience, particularly for those who value open-source solutions. Its ability to integrate with various communication apps like Slack and Microsoft 365 is highlighted, making it a versatile choice for managing support tickets.
- Reviewers mention that Vision Helpdesk's support team is responsive and attentive, which enhances the overall user experience. The software's capabilities, such as automations and API access, are noted as standout features that contribute to its high satisfaction ratings.
- According to verified reviews, Zammad's ease of use is frequently praised, with users appreciating the straightforward ticket status selection and its integration with platforms like GitHub and GitLab. However, some users feel that it may not match the comprehensive support features offered by Vision Helpdesk.
- Users highlight that Vision Helpdesk's ticketing system is particularly efficient, allowing for effective management of multiple brands. This feature is a significant advantage for businesses that operate in diverse markets, setting it apart from Zammad.
- Reviewers note that while Zammad is regularly updated and offers a good range of features, it may not provide the same level of workflow efficiency and customer portal capabilities as Vision Helpdesk, which are crucial for day-to-day operations.
Pricing
Entry-Level Pricing
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Zammad
No pricing availableFree Trial
Vision Helpdesk
Free Trial is available
Zammad
No trial information availableRatings
Meets Requirements
9.2
88
8.3
8
Ease of Use
9.0
88
9.0
8
Ease of Setup
8.7
82
Not enough data
Ease of Admin
9.1
74
Not enough data
Quality of Support
9.4
86
Not enough data
Has the product been a good partner in doing business?
9.5
73
Not enough data
Product Direction (% positive)
9.3
83
8.3
7
Features by Category
Ticket and Case Management
9.4
69
|
Verified
8.0
5
9.2
68
|
Verified
7.0
5
8.9
65
|
Verified
6.7
5
9.2
62
Not enough data
8.8
56
|
Verified
Not enough data
9.0
64
|
Verified
6.7
5
8.8
61
|
Verified
Not enough data
8.7
38
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
66
|
Verified
7.0
5
9.3
61
|
Verified
Not enough data
8.7
38
Not enough data
8.9
39
|
Verified
Not enough data
8.3
27
|
Verified
Not enough data
Platform
8.7
49
|
Verified
Not enough data
8.4
57
|
Verified
Not enough data
9.1
57
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
9.1
58
|
Verified
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
Internal Use
8.4
57
|
Verified
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
24
Not enough data
9.2
24
Not enough data
9.1
22
Not enough data
9.1
15
Not enough data
9.5
16
Not enough data
Self-Service Platform
9.7
15
Not enough data
9.5
16
Not enough data
Feature Not Available
Not enough data
9.5
16
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Not enough data
Reporting
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Not enough data
Access & Usability
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Vision Helpdesk and Zammad are categorized as Help Desk
Reviews
Reviewers' Company Size
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Computer & Network Security
5.4%
Computer Software
5.4%
Other
54.8%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
Zammad has no discussions with answers
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