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At a Glance
Market Segments
Enterprise (60.7% of reviews)
Small-Business (62.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free
Dscout
Star Rating
(179)4.5 out of 5
Market Segments
Enterprise (60.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansUsersnap
Star Rating
(94)4.5 out of 5
Market Segments
Small-Business (62.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Usersnap excels in ease of use with a score of 9.6, making it a preferred choice for small businesses looking for a straightforward feedback tool. In contrast, dscout's ease of use score is lower at 8.4, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that Usersnap's bug reporting features, particularly the "User Reports & Feedback" functionality, score 8.9, indicating a strong capability for capturing user issues. On the other hand, dscout's similar feature, "Tester Reports & Feedback," scores slightly higher at 9.1, suggesting it may offer more robust options for testers to report bugs.
- G2 users highlight Usersnap's superior feedback collection capabilities, scoring 9.6, which reviewers say allows for seamless integration of various feedback methods. In comparison, dscout's feedback collection score is 9.0, with users noting that while effective, it may not be as versatile as Usersnap's offerings.
- Users on G2 report that Usersnap's "AI Text Generation" feature is highly rated at 9.2, providing valuable insights for content creation. Conversely, dscout's generative AI features, particularly "AI Text Summarization," received a lower score of 6.0, leading some reviewers to express disappointment in its capabilities.
- Reviewers mention that Usersnap's customization options for dashboards score 9.2, allowing users to tailor their experience effectively. In contrast, dscout's customization features are less flexible, with a score of 8.3, which some users say limits their ability to adapt the software to their specific needs.
- Users report that Usersnap's quality of support is consistently rated at 9.5, with many reviewers praising the responsiveness and helpfulness of the support team. dscout matches this score at 9.5, but some users mention that their experience with support can vary, indicating potential inconsistencies in service quality.
Pricing
Entry-Level Pricing
Dscout
Core
Contact Us
Per Year
For lean teams just getting started
- Full platform access to 7 research methods
- Unlimited concurrent studies
- AI analysis add-on available
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
Dscout
No trial information availableUsersnap
Free Trial is available
Ratings
Meets Requirements
8.7
159
9.1
70
Ease of Use
8.4
163
9.6
72
Ease of Setup
8.4
88
9.5
43
Ease of Admin
8.5
35
9.1
40
Quality of Support
9.4
148
9.5
64
Has the product been a good partner in doing business?
9.2
40
9.2
39
Product Direction (% positive)
9.3
158
8.9
65
Features by Category
User Response Methods
8.1
145
|
Verified
9.4
18
8.9
149
|
Verified
9.2
16
8.9
134
|
Verified
8.8
11
8.7
143
|
Verified
9.3
16
8.3
146
|
Verified
9.4
16
Participant Selection
7.8
127
8.2
17
6.0
96
8.3
12
6.3
92
8.6
12
8.2
141
|
Verified
Feature Not Available
Insights
7.5
140
|
Verified
8.2
16
7.9
140
|
Verified
8.5
18
7.8
132
|
Verified
8.6
17
Generative AI
6.1
65
8.3
9
Bug Reporting
Not enough data
8.8
30
Not enough data
9.0
28
Not enough data
8.7
29
Bug Monitoring
Not enough data
7.7
25
Not enough data
8.1
25
Not enough data
8.3
25
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
7.8
44
Not enough data
8.5
27
Not enough data
8.6
45
Not enough data
6.7
31
Not enough data
8.1
48
Not enough data
Feedback Management
8.0
44
Not enough data
7.5
46
Not enough data
7.8
44
Not enough data
8.6
46
Not enough data
Insights
6.5
38
Not enough data
7.7
47
Not enough data
7.6
46
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
11
Survey Management
8.3
5
|
Verified
9.1
23
8.0
5
|
Verified
8.8
23
9.0
5
|
Verified
9.7
22
7.3
5
|
Verified
9.3
22
Process Management
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.1
20
Not enough data
9.1
20
System Management
9.0
5
|
Verified
8.8
21
8.7
5
8.3
20
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dscout and Usersnap are categorized as User Research and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Dscout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Financial Services
9.2%
Research
8.7%
Market Research
6.9%
Marketing and Advertising
6.4%
Other
58.4%
Computer Software
24.2%
Information Technology and Services
11.0%
Marketing and Advertising
8.8%
Internet
7.7%
Logistics and Supply Chain
4.4%
Other
44.0%
Discussions
What tools can dscout integrate well with?
1 Comment
BW
Hi Heather, thanks for your question.
Currently, we integrate with Slack: You can share clips, highlights, quotes, or full moments. You can also receive...Read more
Can I use dScout for usability benchmark test? including perception survey?
1 Comment
BW
Absolutely. In addition to answering your survey, participants could screen record their using the prototype, concept, or experience, too, so you can see and...Read more
What is the dscout app?
1 Comment
BW
Our mobile app is one way that participants share their feedback. The app can be used for unmoderated studies, moderated interviews, or surveys.
It's free...Read more
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 Comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 Comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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