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At a Glance
Market Segments
Mid-Market (39.9% of reviews)
Enterprise (64.5% of reviews)
Entry-Level Pricing
Starting at $7.00 Per Month
Free 10 Users Per Month
Uptime.com
Star Rating
(293)4.6 out of 5
Market Segments
Mid-Market (39.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $7.00 Per Month
Browse all 4 pricing plansxMatters
Star Rating
(703)4.5 out of 5
Market Segments
Enterprise (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that xMatters excels in overall user satisfaction, reflected in its higher G2 Score of 84.01 compared to Uptime.com's 69.61. Users appreciate the platform's ability to automate workflows and its extensive integration options, making it a robust choice for larger enterprises.
- Users say that Uptime.com shines in its ease of use, particularly when setting up and reviewing checks. Reviewers highlight how convenient it is for identifying root causes during outages, which can save critical time in resolving issues, a feature that many find invaluable.
- According to verified reviews, xMatters offers a smoother implementation process, with users noting that the onboarding experience was more intuitive than expected. This is a significant advantage for teams looking to get up and running quickly without extensive training.
- Reviewers mention that while Uptime.com has a slightly higher star rating of 4.6 compared to xMatters' 4.5, the total number of reviews for xMatters (683) suggests a more reliable consensus on its performance, especially in enterprise environments.
- Users highlight that both platforms provide strong support, but xMatters users specifically appreciate the quality of support, noting that it has been a good partner in their business operations, which is crucial for maintaining uptime and reliability.
- G2 reviewers indicate that while both products meet user requirements effectively, xMatters has a slight edge in cross-system integration capabilities, which is essential for teams that rely on multiple tools and need seamless communication between them.
Pricing
Entry-Level Pricing
Uptime.com
Website Monitoring
Starting at $7.00
Per Month
- Uptime Monitoring
- Transaction Monitoring
- API Monitoring
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
Uptime.com
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
9.1
253
9.1
499
Ease of Use
9.3
257
8.8
515
Ease of Setup
9.1
225
8.8
293
Ease of Admin
9.0
190
8.8
183
Quality of Support
9.3
205
9.1
424
Has the product been a good partner in doing business?
9.3
169
9.3
175
Product Direction (% positive)
9.0
239
9.2
484
Features by Category
Functionality
9.0
184
Not enough data
9.3
194
Not enough data
9.3
179
Not enough data
8.8
184
Not enough data
9.0
170
Not enough data
8.7
167
Not enough data
Agentic AI - Website Monitoring
7.1
53
Not enough data
7.3
52
Not enough data
7.1
52
Not enough data
6.8
51
Not enough data
6.9
51
Not enough data
7.0
51
Not enough data
7.4
54
Not enough data
Monitoring
Not enough data
9.3
296
Not enough data
9.5
321
|
Verified
Not enough data
9.1
299
|
Verified
Not enough data
7.5
22
Management Tools
Not enough data
9.1
290
Not enough data
9.1
292
|
Verified
Not enough data
9.0
275
|
Verified
Generative AI
Not enough data
8.3
72
Not enough data
8.4
74
Agentic AI - Incident Management
Not enough data
6.7
17
Not enough data
6.5
13
Not enough data
8.6
21
Not enough data
8.1
15
Not enough data
6.9
12
Not enough data
7.3
13
Not enough data
7.3
15
ServiceNow Apps
Not enough data
9.3
73
Not enough data
9.4
73
Agentic AI - ServiceNow Store Apps
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.6
6
Generative AI
6.5
48
Feature Not Available
Agentic AI - IT Alerting
6.4
36
Feature Not Available
6.9
35
Feature Not Available
7.1
38
7.5
10
6.6
36
Feature Not Available
6.1
34
Feature Not Available
6.6
35
Feature Not Available
6.6
35
Feature Not Available
Categories
Categories
Shared Categories
Uptime.com and xMatters are categorized as IT Alerting
Unique Categories
Uptime.com is categorized as Website Monitoring
xMatters is categorized as Incident Management and ServiceNow Store Apps
Reviews
Reviewers' Company Size
Uptime.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
15.3%
Computer & Network Security
7.5%
Financial Services
6.0%
Retail
3.9%
Other
50.2%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.4%
Hospital & Health Care
6.5%
Banking
5.1%
Other
51.6%
Alternatives
Discussions
Is it planed to upload files via transaction check?
1 Comment
NT
i love jennetteRead more
Uptime.com has no more discussions with answers
Why xMatters tool crashes sometimes?
1 Comment
SH
I've never had a problem with it. Have you raised a case to the xMatters support team? They are really good and will help find the problem.Read more
Can the option of xmatter be enabled only for few audience
1 Comment
RT
People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only...Read more
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
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