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At a Glance
Market Segments
Small-Business (39.3% of reviews)
Enterprise (64.6% of reviews)
Entry-Level Pricing
Starting at $7.00 Per Month
Free 10 Users Per Month
Uptime.com
Star Rating
(286)4.6 out of 5
Market Segments
Small-Business (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $7.00 Per Month
Browse all 4 pricing plansxMatters
Star Rating
(700)4.5 out of 5
Market Segments
Enterprise (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that xMatters excels in its integration capabilities, particularly with tools like ServiceNow and Jira, which enhances its utility for enterprise-level users. In contrast, users report that Uptime.com offers solid integration options but lacks the depth found in xMatters, making it less appealing for larger organizations.
- Users on G2 mention that xMatters has a robust alerting system that allows for customizable notifications, which is crucial for incident management. However, reviewers note that Uptime.com’s alerting features are straightforward and effective for small businesses, but may not meet the complex needs of larger enterprises.
- Reviewers mention that xMatters provides excellent support with a dedicated account manager for enterprise clients, which is a significant advantage. On the other hand, users say that Uptime.com offers responsive support but lacks the personalized touch that larger clients might expect.
- Users report that xMatters has a steeper learning curve due to its extensive features, reflected in its ease of use score. Conversely, reviewers mention that Uptime.com is user-friendly and easy to set up, making it a better choice for small businesses looking for quick deployment.
- G2 users highlight that xMatters has a strong product direction with frequent updates and new features, which keeps it competitive. In comparison, users say that Uptime.com also maintains a positive product direction but may not roll out features as frequently as xMatters.
- Users on G2 mention that xMatters’ AI text generation capabilities are useful for automating responses, although some find it less intuitive. In contrast, reviewers say that Uptime.com’s AI features are slightly more user-friendly, making it easier for users to generate content quickly.
Pricing
Entry-Level Pricing
Uptime.com
Website Monitoring
Starting at $7.00
Per Month
- Uptime Monitoring
- Transaction Monitoring
- API Monitoring
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
Uptime.com
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
9.1
247
9.1
496
Ease of Use
9.3
251
8.8
512
Ease of Setup
9.1
219
8.8
290
Ease of Admin
9.0
186
8.8
181
Quality of Support
9.3
200
9.1
421
Has the product been a good partner in doing business?
9.3
166
9.3
173
Product Direction (% positive)
9.0
233
9.2
481
Features by Category
Functionality
9.0
182
Not enough data
9.3
188
Not enough data
9.3
176
Not enough data
8.8
182
Not enough data
9.0
168
Not enough data
8.7
166
Not enough data
Agentic AI - Website Monitoring
7.0
51
Not enough data
7.3
51
Not enough data
7.1
51
Not enough data
6.8
50
Not enough data
6.9
50
Not enough data
6.9
50
Not enough data
7.3
52
Not enough data
Monitoring
Not enough data
9.3
293
Not enough data
9.5
318
|
Verified
Not enough data
9.1
296
|
Verified
Not enough data
7.9
21
Management Tools
Not enough data
9.1
288
Not enough data
9.1
289
|
Verified
Not enough data
9.0
273
|
Verified
Generative AI
Not enough data
8.5
70
Not enough data
8.6
72
Agentic AI - Incident Management
Not enough data
6.8
15
Not enough data
7.1
12
Not enough data
8.4
19
Not enough data
8.1
15
Not enough data
6.8
11
Not enough data
7.1
12
Not enough data
7.1
13
ServiceNow Apps
Not enough data
9.4
72
Not enough data
9.4
72
Agentic AI - ServiceNow Store Apps
Not enough data
8.6
6
Not enough data
7.9
7
Not enough data
8.9
6
Not enough data
8.3
5
Generative AI
6.6
47
Feature Not Available
Agentic AI - IT Alerting
6.5
35
Feature Not Available
7.0
34
Feature Not Available
7.1
37
7.5
10
6.6
35
Feature Not Available
6.1
33
Feature Not Available
6.5
34
Feature Not Available
6.6
34
Feature Not Available
Categories
Categories
Shared Categories
Uptime.com and xMatters are categorized as IT Alerting
Unique Categories
Uptime.com is categorized as Website Monitoring
xMatters is categorized as Incident Management and ServiceNow Store Apps
Reviews
Reviewers' Company Size
Uptime.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.5%
Computer Software
15.6%
Computer & Network Security
7.6%
Financial Services
6.2%
Retail
3.6%
Other
49.5%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.5%
Hospital & Health Care
6.6%
Banking
5.1%
Other
51.3%
Alternatives
Discussions
Is it planed to upload files via transaction check?
1 Comment
NT
i love jennetteRead more
Uptime.com has no more discussions with answers
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Is Flow Designer available for all customer subscription levels, including Free?
1 Comment
Official Response from xMatters
Yes, Flow Designer is available for all product tiers at no additional charge: Free, Starter, Base,& Advanced.We want every customer to get the most value...Read more
Who is xMatters?
1 Comment
Official Response from xMatters
xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. Organizations rely on xMatters to...Read more
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