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At a Glance
Market Segments
Enterprise (56.8% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$45.00 1 Users Per Month
$19.00 1 user per month billed annually
Upland RightAnswers
Star Rating
(46)4.5 out of 5
Market Segments
Enterprise (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
$45.00 1 Users Per Month
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticket creation user experience, scoring 8.8, while Upland RightAnswers, although strong, has not been rated in this specific area, indicating a potential gap in user experience for ticket management.
- Reviewers mention that Upland RightAnswers shines in its quality of support, achieving a score of 9.3 compared to Zendesk's 8.4, suggesting that users may find more responsive and helpful support with Upland.
- G2 users highlight that Upland RightAnswers has a superior ease of use rating of 9.1, while Zendesk Support Suite scores 8.5, indicating that users may find Upland's interface more intuitive and user-friendly.
- Users on G2 report that Zendesk's SLA Management feature scores 8.1, which is lower than Upland RightAnswers' overall performance in issue management at 8.5, suggesting that Upland may offer more robust capabilities in managing service level agreements.
- Reviewers mention that Upland RightAnswers provides a more comprehensive knowledge base experience, scoring 9.2 compared to Zendesk's 8.6, which may lead to better self-service options for customers seeking information.
- Users say that while both platforms offer integrations, Upland RightAnswers scores higher at 8.9 compared to Zendesk's 8.2, indicating that Upland may provide a more seamless experience when connecting with other tools and systems.
Pricing
Entry-Level Pricing
Upland RightAnswers
Knowledge Unlimited
$45.00
1 Users Per Month
- KCS Enabled
- Access Knowledge
- Author Knowledge
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Upland RightAnswers
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
38
8.6
5,118
Ease of Use
8.6
38
8.6
5,162
Ease of Setup
8.2
36
8.0
3,186
Ease of Admin
8.6
30
8.2
3,073
Quality of Support
9.1
35
8.4
4,796
Has the product been a good partner in doing business?
9.2
31
8.4
2,999
Product Direction (% positive)
8.4
37
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Administration
7.9
12
Not enough data
8.5
10
Not enough data
8.3
10
Not enough data
Knowledge Management
9.0
15
Not enough data
8.7
13
Not enough data
8.6
12
Not enough data
Compliance
9.0
12
Not enough data
9.2
11
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
Customer Support
8.6
13
Not enough data
8.3
10
Not enough data
8.8
10
Not enough data
Data Security
Feature Not Available
Not enough data
9.2
8
Not enough data
9.0
12
Not enough data
7.9
7
Not enough data
Administration
8.1
8
Not enough data
8.2
12
Not enough data
9.6
12
Not enough data
Generative AI
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Knowledge Pages
9.3
12
Not enough data
9.6
9
Not enough data
9.2
13
Not enough data
7.5
12
Not enough data
8.7
10
Not enough data
9.2
10
Not enough data
Knowledge Dissemination
8.5
11
Not enough data
8.8
12
Not enough data
9.2
10
Not enough data
9.0
12
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
9.4
8
Not enough data
6.7
8
Not enough data
7.3
8
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
6.7
5
Feature Not Available
Self-Service Experience
8.3
9
8.5
1499
8.0
10
8.5
1436
6.1
9
8.0
1024
7.2
6
7.7
648
7.4
7
8.0
780
Self-Service Platform
6.4
7
8.2
828
6.7
5
8.2
841
6.7
5
7.7
658
6.4
6
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Upland RightAnswers and Zendesk for Customer Service are categorized as Customer Self-Service
Unique Categories
Upland RightAnswers is categorized as Contact Center Knowledge Base, Knowledge Base, and ServiceNow Store Apps
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Upland RightAnswers
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Financial Services
9.1%
Retail
6.8%
Computer Software
6.8%
Banking
6.8%
Other
45.5%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Upland RightAnswers has no discussions with answers
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