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Compare Twilio Segment and xMatters 
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At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Enterprise (64.6% of reviews)
Entry-Level Pricing
$120 Per month
Free 10 Users Per Month
Twilio Segment
Star Rating
(562)4.5 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
$120 Per month
Browse all 3 pricing plansxMatters
Star Rating
(700)4.5 out of 5
Market Segments
Enterprise (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersTwilio Segment vs xMatters
When assessing the two solutions, reviewers found xMatters easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Twilio Segment.
- Reviewers felt that xMatters meets the needs of their business better than Twilio Segment.
- When comparing quality of ongoing product support, reviewers felt that xMatters is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of xMatters over Twilio Segment.
Pricing
Entry-Level Pricing
Twilio Segment
Team
$120
Per month
- Base includes 10,000 MTU
- Unlimited Sources
- Unlimited Destinations
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
Twilio Segment
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
8.9
427
9.1
496
Ease of Use
8.7
429
8.8
512
Ease of Setup
8.5
245
8.8
290
Ease of Admin
8.9
237
8.8
181
Quality of Support
8.6
367
9.1
421
Has the product been a good partner in doing business?
8.8
225
9.3
173
Product Direction (% positive)
8.3
387
9.2
481
Features by Category
Administration
8.6
86
Not enough data
8.2
68
Not enough data
8.7
77
Not enough data
8.0
85
Not enough data
Management
8.2
43
Not enough data
8.5
52
Not enough data
8.6
49
Not enough data
8.1
48
Not enough data
8.6
46
Not enough data
Compliance
8.9
96
Not enough data
8.7
80
Not enough data
8.8
85
Not enough data
8.7
83
Not enough data
Security
9.0
56
Not enough data
8.4
54
Not enough data
8.9
50
Not enough data
Data Quality
8.7
99
Not enough data
9.1
98
Not enough data
9.3
98
Not enough data
Maintainence
9.0
53
Not enough data
8.7
46
Not enough data
Generative AI
7.1
7
Not enough data
7.4
7
Not enough data
Agentic AI - Data Governance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.5
142
|
Verified
Not enough data
8.7
147
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
138
|
Verified
Not enough data
Intelligence
8.0
123
|
Verified
Not enough data
6.9
85
|
Verified
Not enough data
Feature Not Available
Not enough data
Monitoring
Not enough data
9.3
293
Not enough data
9.5
318
|
Verified
Not enough data
9.1
296
|
Verified
Not enough data
7.9
21
Management Tools
Not enough data
9.1
288
Not enough data
9.1
289
|
Verified
Not enough data
9.0
273
|
Verified
Generative AI
Not enough data
8.5
70
Not enough data
8.6
72
Agentic AI - Incident Management
Not enough data
6.8
15
Not enough data
7.1
12
Not enough data
8.4
19
Not enough data
8.1
15
Not enough data
6.8
11
Not enough data
7.1
12
Not enough data
7.1
13
Functionality
9.1
27
Not enough data
8.4
18
Not enough data
8.8
26
Not enough data
9.0
24
Not enough data
8.7
25
Not enough data
9.1
25
Not enough data
9.0
26
Not enough data
8.7
25
Not enough data
8.6
24
Not enough data
8.7
29
Not enough data
9.0
27
Not enough data
9.0
28
Not enough data
Functionality
9.0
21
Not enough data
8.7
21
Not enough data
9.1
24
Not enough data
8.3
21
Not enough data
8.5
18
Not enough data
8.6
23
Not enough data
8.7
20
Not enough data
8.3
15
Not enough data
8.7
18
Not enough data
ServiceNow Apps
Not enough data
9.4
72
Not enough data
9.4
72
Agentic AI - ServiceNow Store Apps
Not enough data
8.6
6
Not enough data
7.9
7
Not enough data
8.9
6
Not enough data
8.3
5
Development
8.9
47
Not enough data
8.1
39
Not enough data
Management
8.0
46
Not enough data
8.6
43
Not enough data
Integration Options
8.4
23
Not enough data
8.4
23
Not enough data
8.8
39
Not enough data
8.5
20
Not enough data
Data Management
7.9
7
Not enough data
8.1
7
Not enough data
6.7
7
Not enough data
8.1
6
Not enough data
6.9
6
Not enough data
Functionality
8.3
7
Not enough data
7.6
7
Not enough data
8.7
5
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
6.9
6
Not enough data
Security
8.3
5
Not enough data
7.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.4
18
Not enough data
8.6
13
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
Categories
Categories
Shared Categories
Twilio Segment and xMatters share no categories
Unique Categories
Twilio Segment is categorized as Consent Management Platform (CMP), Data Subject Access Request (DSAR), Data Privacy Management, Data Governance, Customer Data Platform (CDP), E-Commerce Data Integration, and Reverse ETL
Reviews
Reviewers' Company Size
Twilio Segment
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.8%
Information Technology and Services
12.9%
Financial Services
8.9%
Internet
7.3%
Marketing and Advertising
5.3%
Other
43.9%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.5%
Hospital & Health Care
6.6%
Banking
5.1%
Other
51.3%
Alternatives
Discussions
What is the best way to do QA of tracking implementation?
1 Comment
CR
My experience tells me that I always need to do end-to-end testing, just relying on that whenever an event ends up in segment, it will also end up in the...Read more
I used segment in different organizations as I was the one suggesting it, but then
1 Comment
AB
There is if you become a referral partner, but is an involved process with approval....Read more
Why xMatters tool crashes sometimes?
1 Comment
SH
I've never had a problem with it. Have you raised a case to the xMatters support team? They are really good and will help find the problem.Read more
Can the option of xmatter be enabled only for few audience
1 Comment
RT
People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only...Read more
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
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