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Compare TestRail and User Interviews 
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At a Glance
Market Segments
Mid-Market (50.2% of reviews)
Small-Business (52.5% of reviews)
Entry-Level Pricing
Starting at $35.00 1 user Per Month
$49.00
TestRail
Star Rating
(610)4.4 out of 5
Market Segments
Mid-Market (50.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $35.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansUser Interviews
Star Rating
(1,044)4.6 out of 5
Market Segments
Small-Business (52.5% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00
Free Trial is available
Browse all 5 pricing plansTestRail vs User Interviews
When assessing the two solutions, reviewers found User Interviews easier to use and administer. Reviewers also felt that User Interviews was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that User Interviews meets the needs of their business better than TestRail.
- When comparing quality of ongoing product support, reviewers felt that User Interviews is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of User Interviews over TestRail.
Pricing
Entry-Level Pricing
TestRail
Professional Cloud
Starting at $35.00
1 user Per Month
Our cloud-based/SaaS edition hosted on our fast and secure servers.
- No IT required, get started in minutes
- Automated updates & optimizations
- Secure hosting on super-fast servers
User Interviews
Recruit Pay As You Go
$49.00
For teams doing occasional research.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
Free Trial
TestRail
Free Trial is available
User Interviews
Free Trial is available
Ratings
Meets Requirements
8.6
461
8.9
573
Ease of Use
8.6
463
9.0
592
Ease of Setup
8.6
189
8.6
209
Ease of Admin
8.6
173
9.0
114
Quality of Support
8.4
381
9.1
527
Has the product been a good partner in doing business?
8.7
164
9.1
114
Product Direction (% positive)
8.6
433
9.3
588
Features by Category
User Response Methods
Not enough data
7.5
225
|
Verified
Not enough data
6.2
195
Not enough data
8.2
224
Not enough data
5.9
192
Not enough data
6.6
203
Participant Selection
Not enough data
6.9
197
Not enough data
4.9
48
Not enough data
6.0
188
Not enough data
8.1
217
|
Verified
Insights
Not enough data
6.7
189
|
Verified
Not enough data
6.9
198
|
Verified
Not enough data
6.8
197
|
Verified
Generative AI
Not enough data
5.0
75
Functionality
8.9
231
Not enough data
7.9
229
Not enough data
8.5
229
Not enough data
Management
8.3
228
Not enough data
8.2
212
Not enough data
8.4
211
Not enough data
Survey Management
Not enough data
8.3
180
Not enough data
8.5
227
Not enough data
8.2
171
Not enough data
8.6
189
Survey Customization
Not enough data
7.7
161
Not enough data
8.0
162
Not enough data
7.9
166
Not enough data
Feature Not Available
Survey Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
148
Not enough data
8.5
163
Agentic AI - Survey
Not enough data
5.2
10
Not enough data
6.2
10
Not enough data
7.2
10
Agentic AI - Software Testing
6.9
9
Not enough data
6.7
9
Not enough data
6.9
9
Not enough data
Categories
Categories
Shared Categories
TestRail and User Interviews share no categories
Unique Categories
TestRail is categorized as Software Testing and Test Management
User Interviews is categorized as Survey and User Research
Reviews
Reviewers' Company Size
TestRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User Interviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
29.3%
Information Technology and Services
16.1%
Financial Services
4.1%
Automotive
3.9%
Computer Games
3.1%
Other
43.6%
Information Technology and Services
10.9%
Computer Software
9.6%
Market Research
8.4%
Financial Services
5.5%
Research
4.6%
Other
60.9%
Discussions
Mobile version will come?
2 Comments
SM
Hey Alexander,
Thanks for your post.
TestRail is a standard web application, so you would already be able to access it from mobile devices such as...Read more
What is TestRail tool?
2 Comments
PM
TestRail is one of the best software testing tool for test management. It helps in Creating , Monitoring and Maintaining Test plans ,Test suites and Test...Read more
What is TestRail used for?
2 Comments
PL
TestRail serves as a web-based tool for managing test cases. Testers, developers, and team leaders employ it to efficiently organize, track, and oversee...Read more
How many user interviews should you do?
2 Comments
ID
as many as your knowledge/data set would benefitRead more
What do user interviews pay?
2 Comments
CM
As mentioned in the previous comment the pay is typically done via a choice of literary hundreds of gift card options. Some studies, although rare will lay...Read more
Why is paypal the only disbursement option
1 Comment
UM
Hi Ken! We recently launched "Reward Link" which means there are many new incentive types beyond Amazing including Starbucks, Target, DoorDash, Uber, and...Read more
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