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Compare Stonly and UserGuiding 
At a Glance
Market Segments
Small-Business (59.2% of reviews)
Small-Business (56.7% of reviews)
Entry-Level Pricing
$124.00 Per Month
Free Trial
Stonly
Star Rating
(132)4.8 out of 5
Market Segments
Small-Business (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
$124.00 Per Month
Browse all 4 pricing plansUserGuiding
Star Rating
(756)4.7 out of 5
Market Segments
Small-Business (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserGuiding excels in overall user satisfaction, reflected in its higher G2 Score compared to Stonly. Users appreciate its intuitive setup and user-friendly interface, making onboarding a breeze without extensive training.
- According to verified reviews, UserGuiding has a significant advantage in the number of recent reviews, indicating a more active user base. This suggests that users are consistently finding value in the platform, with many highlighting its effective digital adoption features that have led to reduced support costs.
- Users say that while both platforms are user-friendly, Stonly shines in its customization options. Reviewers mention the ease of updating and maintaining guides, which helps keep clients informed about new features and product rollouts.
- Reviewers mention that UserGuiding's quality of support is notably high, with many praising the responsiveness and helpfulness of the support team. This contrasts with Stonly, where users have expressed a desire for more robust support options.
- According to recent feedback, both platforms are effective for small businesses, but UserGuiding's competitive pricing and free trial offer make it a more accessible choice for startups looking to implement user onboarding solutions.
- G2 reviewers highlight that while Stonly has strong search capabilities and integration options, UserGuiding's overall ease of use and setup process is often cited as a key factor in its popularity, with users noting that they can quickly get started without extensive documentation.
Pricing
Entry-Level Pricing
Stonly
Starter
$124.00
Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
Stonly
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
9.2
105
8.9
664
Ease of Use
9.0
105
9.1
683
Ease of Setup
8.7
83
8.9
616
Ease of Admin
9.0
84
9.1
410
Quality of Support
9.2
93
9.5
639
Has the product been a good partner in doing business?
9.3
81
9.4
399
Product Direction (% positive)
9.5
102
9.6
666
Features by Category
Ticket and Case Management
8.5
11
Not enough data
8.8
10
Not enough data
9.6
13
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.5
11
Not enough data
7.6
9
Not enough data
8.7
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
14
Not enough data
8.3
11
Not enough data
8.3
8
Not enough data
7.0
5
Not enough data
6.7
6
Not enough data
Platform
8.6
6
Not enough data
8.7
19
Not enough data
9.5
16
Not enough data
8.6
14
Not enough data
7.3
13
Not enough data
7.7
14
Not enough data
Administration
9.1
13
Not enough data
9.0
12
Not enough data
9.3
15
Not enough data
Knowledge Management
9.4
24
Not enough data
9.6
16
Not enough data
8.9
16
Not enough data
Compliance
9.3
18
Not enough data
9.2
15
Not enough data
9.2
16
Not enough data
9.1
15
Not enough data
Customer Support
9.2
14
Not enough data
9.2
13
Not enough data
9.5
18
Not enough data
Data Security
9.1
13
Not enough data
8.7
14
Not enough data
9.0
17
Not enough data
8.8
13
Not enough data
Administration
8.8
15
Not enough data
9.5
19
Not enough data
9.7
18
Not enough data
Generative AI
8.3
9
Not enough data
User Analysis
Not enough data
8.9
396
Not enough data
8.5
404
User Support
Not enough data
8.7
404
Not enough data
8.4
365
Not enough data
8.4
381
Walkthrough Type
Not enough data
8.6
381
Not enough data
9.1
410
Platform Basics - Digital Adoption Platform
Not enough data
8.5
97
Not enough data
8.8
100
Analytics - Digital Adoption Platform
Not enough data
8.1
97
Functions - Digital Adoption Platform
Not enough data
8.5
97
Not enough data
8.6
102
Agentic AI - Digital Adoption Platform
Not enough data
7.3
83
Knowledge Pages
8.5
26
Not enough data
8.7
21
Not enough data
8.3
21
Not enough data
9.0
27
Not enough data
7.7
15
Not enough data
9.0
31
Not enough data
Knowledge Dissemination
8.1
27
Not enough data
8.6
28
Not enough data
9.5
38
Not enough data
8.5
25
Not enough data
8.1
22
Not enough data
8.4
24
Not enough data
8.9
27
Not enough data
8.1
14
Not enough data
8.9
23
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.7
19
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
20
6.8
137
Self-Service Experience
9.1
47
8.9
369
8.5
43
8.8
365
6.9
25
7.6
339
8.5
30
Feature Not Available
8.9
40
8.6
355
Self-Service Platform
8.7
48
8.8
361
8.1
42
8.4
205
6.2
32
7.1
188
8.1
41
8.3
351
Agentic AI - Customer Self-Service
Not enough data
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
47
Not enough data
7.2
47
Not enough data
7.1
47
Not enough data
7.3
46
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Stonly and UserGuiding are categorized as Customer Self-Service
Unique Categories
Stonly is categorized as Digital Customer Service Platforms, Knowledge Base, Contact Center Knowledge Base, Live Chat, and Help Desk
UserGuiding is categorized as Digital Adoption Platform
Reviews
Reviewers' Company Size
Stonly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.4%
Information Technology and Services
10.8%
Financial Services
6.9%
Health, Wellness and Fitness
3.8%
Leisure, Travel & Tourism
3.1%
Other
40.0%
Computer Software
38.2%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.8%
Accounting
3.8%
Other
32.6%
Alternatives
Discussions
Stonly has no discussions with answers
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
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