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At a Glance
Market Segments
Small-Business (59.2% of reviews)
Small-Business (57.0% of reviews)
Entry-Level Pricing
$124.00 Per Month
Free Trial
Stonly
Star Rating
(132)4.8 out of 5
Market Segments
Small-Business (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
$124.00 Per Month
Browse all 4 pricing plansUserGuiding
Star Rating
(745)4.7 out of 5
Market Segments
Small-Business (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserGuiding excels in its workflow automation with a score of 9.6, making it easier for teams to manage ticket responses efficiently. In contrast, Stonly's response automation received a lower score of 8.3, indicating room for improvement in this area.
- Reviewers mention that UserGuiding's quality of support is outstanding, scoring 9.5, which users appreciate for quick and effective assistance. Stonly, while still strong, scored slightly lower at 9.2, suggesting that UserGuiding may provide a more responsive support experience.
- G2 users highlight UserGuiding's knowledge base management capabilities, scoring 9.4, which allows for effective knowledge dissemination. Stonly's knowledge base scored 9.1, indicating it is still effective but may lack some advanced features that UserGuiding offers.
- Users on G2 report that UserGuiding's user, role, and access management features are robust, scoring 9.5, which is crucial for organizations needing strict control over user permissions. Stonly's score of 8.1 suggests it may not be as comprehensive in this area.
- Reviewers mention that Stonly shines in its mobile optimization, scoring 8.5, which is particularly beneficial for users who need to access the software on-the-go. UserGuiding, with a score of 6.9, may not provide the same level of mobile support.
- Users say that UserGuiding's customization options are highly rated at 8.7, allowing for tailored user experiences. Stonly's customization score of 8.1 indicates that while it offers some flexibility, it may not be as user-friendly or extensive as UserGuiding's offerings.
Pricing
Entry-Level Pricing
Stonly
Starter
$124.00
Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
Stonly
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
9.2
105
8.9
657
Ease of Use
9.0
105
9.1
676
Ease of Setup
8.7
83
8.9
609
Ease of Admin
9.0
84
9.1
408
Quality of Support
9.2
93
9.5
632
Has the product been a good partner in doing business?
9.3
81
9.4
397
Product Direction (% positive)
9.5
102
9.6
659
Features by Category
Ticket and Case Management
8.5
11
Not enough data
8.8
10
Not enough data
9.6
13
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.5
11
Not enough data
7.6
9
Not enough data
8.7
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
14
Not enough data
8.3
11
Not enough data
8.3
8
Not enough data
7.0
5
Not enough data
6.7
6
Not enough data
Platform
8.6
6
Not enough data
8.7
19
Not enough data
9.5
16
Not enough data
8.6
14
Not enough data
7.3
13
Not enough data
7.7
14
Not enough data
Administration
9.1
13
Not enough data
9.0
12
Not enough data
9.3
15
Not enough data
Knowledge Management
9.4
24
Not enough data
9.6
16
Not enough data
8.9
16
Not enough data
Compliance
9.3
18
Not enough data
9.2
15
Not enough data
9.2
16
Not enough data
9.1
15
Not enough data
Customer Support
9.2
14
Not enough data
9.2
13
Not enough data
9.5
18
Not enough data
Data Security
9.1
13
Not enough data
8.7
14
Not enough data
9.0
17
Not enough data
8.8
13
Not enough data
Administration
8.8
15
Not enough data
9.5
19
Not enough data
9.7
18
Not enough data
Generative AI
8.3
9
Not enough data
User Analysis
Not enough data
8.9
391
Not enough data
8.5
399
User Support
Not enough data
8.7
402
Not enough data
8.4
363
Not enough data
8.4
377
Walkthrough Type
Not enough data
8.6
380
Not enough data
9.1
406
Platform Basics - Digital Adoption Platform
Not enough data
8.4
94
Not enough data
8.8
95
Analytics - Digital Adoption Platform
Not enough data
8.1
95
Functions - Digital Adoption Platform
Not enough data
8.5
93
Not enough data
8.6
97
Agentic AI - Digital Adoption Platform
Not enough data
7.3
81
Knowledge Pages
8.5
26
Not enough data
8.7
21
Not enough data
8.3
21
Not enough data
9.0
27
Not enough data
7.7
15
Not enough data
9.0
31
Not enough data
Knowledge Dissemination
8.1
27
Not enough data
8.6
28
Not enough data
9.5
38
Not enough data
8.5
25
Not enough data
8.1
22
Not enough data
8.4
24
Not enough data
8.9
27
Not enough data
8.1
14
Not enough data
8.9
23
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.7
19
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
20
6.8
137
Self-Service Experience
9.1
47
8.9
367
8.5
43
8.8
365
6.9
25
7.6
339
8.5
30
Feature Not Available
8.9
40
8.6
353
Self-Service Platform
8.7
48
8.8
360
8.1
42
8.4
204
6.2
32
7.1
188
8.1
41
8.3
350
Agentic AI - Customer Self-Service
Not enough data
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
46
Not enough data
7.2
47
Not enough data
7.1
46
Not enough data
7.3
46
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Stonly and UserGuiding are categorized as Customer Self-Service
Unique Categories
Stonly is categorized as Digital Customer Service Platforms, Knowledge Base, Contact Center Knowledge Base, Live Chat, and Help Desk
UserGuiding is categorized as Digital Adoption Platform
Reviews
Reviewers' Company Size
Stonly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.4%
Information Technology and Services
10.8%
Financial Services
6.9%
Health, Wellness and Fitness
3.8%
Leisure, Travel & Tourism
3.1%
Other
40.0%
Computer Software
38.5%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.7%
Accounting
3.3%
Other
32.9%
Alternatives
Discussions
Stonly has no discussions with answers
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
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