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# Stonly vs UserGuiding Comparison - What are their main differences?

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StonlyUserGuiding[+ Add Product](#)

Reviews

**Stonly** [

4.8/5(132)

](https://www.g2.com/products/stonly/reviews#reviews)

**UserGuiding** [

4.7/5(781)

](https://www.g2.com/products/userguiding/reviews#reviews)

Pricing

**Stonly**
Free Trial

**$124.00** Per Month · Starter

**UserGuiding**
Free Trial

**Free Trial** · Free Trial

**Pricing Insights**
from reviews

Time to Implement

**Stonly**
2 months

Based on 37 responses

**UserGuiding**
1 monthFaster

Based on 131 responses

Return on Investment

**Stonly**
15 months

Based on 25 responses

**UserGuiding**
8 months7 months sooner

Based on 125 responses

Perceived Cost

**Stonly**
$$$$$

**UserGuiding**
$$$$$

Average Discount

**Stonly**
5%

**UserGuiding**
13%8% more

 ![Stonly](https://images.g2crowd.com/uploads/product/hd_favicon/c1290211db3ec14020570ac913132a69/stonly.svg "Stonly")

 ![UserGuiding](https://images.g2crowd.com/uploads/product/hd_favicon/d2055ce522043b2d612708060473d539/userguiding.svg "UserGuiding")

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Pros & Cons

**Stonly**
[
Ease of Use (9)
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500848&qs=pros-and-cons#reviews)[
Features (5)
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500481&qs=pros-and-cons#reviews)[
Missing Features (3)
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500925&qs=pros-and-cons#reviews)[
Lack of Features (2)
](https://www.g2.com/products/stonly/reviews?filters%5Bsentiment_snippet%5D=1500154&qs=pros-and-cons#reviews)

**UserGuiding**
[
Ease of Use (126)
](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835086&qs=pros-and-cons#reviews)[
Customer Support (78)
](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835039&qs=pros-and-cons#reviews)[
Limited Customization (28)
](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835111&qs=pros-and-cons#reviews)[
Missing Features (17)
](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834370&qs=pros-and-cons#reviews)

Integrations

**Stonly**
Not enough data

**UserGuiding**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d08938b2bcd0f8cc93eb9321f26c74c4/claude-2025-12-11.jpeg "Product Avatar Image")

Claude

](https://www.g2.com/products/claude-2025-12-11/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_77de2cac63c29a16987d18c0d92a9d39/confience.png "Product Avatar Image")

Confience

](https://www.g2.com/products/confience/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7c9a73590d298181d8d2df5c933c8f93/fullstory.png "Product Avatar Image")

Fullstory

](https://www.g2.com/products/fullstory/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image")

Google Analytics

](https://www.g2.com/products/google-analytics/reviews)[
View all
](https://www.g2.com/products/userguiding/integrations)

Screenshots

**Stonly**
 ![Stonly screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/133197/PH-KB-1-no-caption.png)

**UserGuiding**
 ![UserGuiding screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/175721/2.jpg)

Ratings

Meets Requirements

**Stonly**

9.2

9.2105

**UserGuiding**

8.9

8.9681

Ease of Use

**Stonly**

9.0

9.0105

**UserGuiding**

9.1

9.1702

Ease of Setup

**Stonly**

8.7

8.783

**UserGuiding**

8.9

8.9635

Ease of Admin

**Stonly**

9.0

9.084

**UserGuiding**

9.1

9.1419

Quality of Support

**Stonly**

9.2

9.293

**UserGuiding**

9.5

9.5654

Has the product been a good partner in doing business?

**Stonly**

9.3

9.381

**UserGuiding**

9.4

9.4407

Product Direction (% positive)

**Stonly**

9.5

9.5102

**UserGuiding**

9.6

9.6679

Features

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.1

56

7.8

384

Generative AI

AI Text Summarization

7.9(won by 1.1)

20

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.8

137

Self-Service Experience

Knowledge Base

9.1(won by 0.2)

47

8.9

374

Searchable Articles

8.5

43

8.8(won by 0.3)

368

Community Forums

6.9

25

7.6(won by 0.7)

339

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Personalization

8.9(won by 0.3)

40

8.6

356

Mobile Optimization

8.5(won by default)

30

Feature Not Available

Self-Service Platform

Branding

8.7

48

8.8(won by 0.1)

364

Automation

8.1

42

8.5(won by 0.4)

207

Artificial Intelligence

6.2

32

7.2(won by 1.0)

189

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Integrations

8.1

41

8.4(won by 0.3)

352

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

7.1(won by default)

49

Multi-step Planning

Not enough data

7.6(won by default)

48

Cross-system Integration

Not enough data

7.6(won by default)

46

Adaptive Learning

Not enough data

7.6(won by default)

49

Natural Language Interaction

Not enough data

7.2(won by default)

47

Proactive Assistance

Not enough data

7.2(won by default)

48

Decision Making

Not enough data

7.4(won by default)

47

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.3

26

Not enough data

Ticket and Case Management

Ticket Creation User Experience

8.5(won by default)

11

Not enough data

Ticket Response User Experience

8.8(won by default)

10

Not enough data

Workflow

9.6(won by default)

13

Not enough data

Automated Response

8.3(won by default)

8

Not enough data

Service Level Agreement (SLA) Management

7.9(won by default)

8

Not enough data

Attachments/Screencasts

8.5(won by default)

11

Not enough data

Ticket Collaboration

7.6(won by default)

9

Not enough data

Customer/Contact Database

8.7(won by default)

10

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

9.3(won by default)

14

Not enough data

Email to Case

8.3(won by default)

11

Not enough data

Live Chat Support

8.3(won by default)

8

Not enough data

Social Media Integration

7.0(won by default)

5

Not enough data

Voice

6.7(won by default)

6

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

8.6(won by default)

6

Not enough data

Customization 

8.7(won by default)

19

Not enough data

User, Role, and Access Management

9.5(won by default)

16

Not enough data

Third-Party Integrations

8.6(won by default)

14

Not enough data

Reporting

7.3(won by default)

13

Not enough data

Activity Dashboard

7.7(won by default)

14

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

9.1

30

Not enough data

Administration

Database Management 

9.1(won by default)

13

Not enough data

Data Workflows

9.0(won by default)

12

Not enough data

Issue Management

9.3(won by default)

15

Not enough data

Knowledge Management

Knowledge Base

9.4(won by default)

24

Not enough data

Publishing Workflows

9.6(won by default)

16

Not enough data

Analytics

8.9(won by default)

16

Not enough data

Compliance

Policies and Controls

9.3(won by default)

18

Not enough data

Data Governance

9.2(won by default)

15

Not enough data

Compliance

9.2(won by default)

16

Not enough data

Auditing

9.1(won by default)

15

Not enough data

Customer Support

Intelligent Search

9.2(won by default)

14

Not enough data

Suggestions

9.2(won by default)

13

Not enough data

Decision Trees

9.5(won by default)

18

Not enough data

Data Security

Risk Data Attributes

9.1(won by default)

13

Not enough data

Data Transport

8.7(won by default)

14

Not enough data

Access Management

9.0(won by default)

17

Not enough data

Multi-Factor Authentication

8.8(won by default)

13

Not enough data

Administration

Integrations

8.8(won by default)

15

Not enough data

User, Role, and Access Management

9.5(won by default)

19

Not enough data

Performance and Reliability

9.7(won by default)

18

Not enough data

Generative AI

AI Text Summarization

8.3(won by default)

9

Not enough data

Digital Adoption Platform[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

8.6

457

User Analysis

Survey Implementation

Not enough data

9.0(won by default)

403

Data Analysis

Not enough data

8.5(won by default)

407

Real-Time Data

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

User Support

User Segmentation

Not enough data

8.7(won by default)

408

Multi-Language Support

Not enough data

8.4(won by default)

368

Behavior-responsive Messaging

Not enough data

8.4(won by default)

383

Walkthrough Type

Audio-visual Walkthroughs

Not enough data

8.6(won by default)

383

Text Bubble Walkthroughs

Not enough data

9.1(won by default)

411

Platform Basics - Digital Adoption Platform

Integration

Not enough data

8.5(won by default)

101

Communications

Not enough data

8.9(won by default)

118

Analytics - Digital Adoption Platform

Analytics

Not enough data

8.1(won by default)

102

Reporting/Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Functions - Digital Adoption Platform

Customer self-service

Not enough data

8.6(won by default)

104

In-app guidance

Not enough data

8.7(won by default)

112

Contextual Guidance

Not enough data

Not enough data

Agentic AI - Digital Adoption Platform

Adaptive Learning

Not enough data

7.4(won by default)

85

Asynchronous Learning

Not enough data

Not enough data

Blended Learning

Not enough data

Not enough data

Self-paced Learning

Not enough data

Not enough data

Additional Functionality

User Onboarding

Not enough data

10.0(won by default)

5

Customer Experience Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

In-App Training

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Launch Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Data Quality Control

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Employee Onboarding

Not enough data

Not enough data

Self Service Tools

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Creation

Not enough data

Not enough data

Knowledge Base[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

8.6

44

Not enough data

Knowledge Pages

Templates

8.5(won by default)

26

Not enough data

In-Content Feedback

8.7(won by default)

21

Not enough data

Versioning and Version History

8.3(won by default)

21

Not enough data

Decision Trees

9.0(won by default)

27

Not enough data

Duplicate Detection

7.7(won by default)

15

Not enough data

Content Editor

9.0(won by default)

31

Not enough data

WYSIWYG Editor

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Knowledge Dissemination

Page Analytics

8.1(won by default)

27

Not enough data

Permissions

8.6(won by default)

28

Not enough data

Knowledge Sharing

9.5(won by default)

38

Not enough data

Notifications

8.5(won by default)

25

Not enough data

Advanced Search

8.1(won by default)

22

Not enough data

Browser Extension

8.4(won by default)

24

Not enough data

Organization

8.9(won by default)

27

Not enough data

Other Integrations

8.1(won by default)

14

Not enough data

Knowledge Integrations

8.9(won by default)

23

Not enough data

Full Text Search

Not enough data

Not enough data

Web Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Knowledge Base

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Mobile Interface

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Online Forums

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Wiki

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

9.1

25

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

9.0(won by default)

7

Not enough data

Notifications

Not enough data

Not enough data

Targeted Emails

Not enough data

Not enough data

In-App Messaging

Not enough data

Not enough data

Co-Browsing

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.7(won by default)

19

Not enough data

Knowledge Base

9.5(won by default)

7

Not enough data

Conversation Archiving

Not enough data

Not enough data

Lead Development

Not enough data

Not enough data

Team Inbox 

Not enough data

Not enough data

Customer Profiles

Not enough data

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Knowledge Base

Q & A

Not enough data

Not enough data

Link Sharing

Not enough data

Not enough data

Searchable

Not enough data

Not enough data

Security

Verification

Not enough data

Not enough data

Role-Based Permission

Not enough data

Not enough data

Public vs Private

Not enough data

Not enough data

Content

Trackable Analytics

Not enough data

Not enough data

Import

Not enough data

Not enough data

File Viewing

Not enough data

Not enough data

Update Notifications

Not enough data

Not enough data

Communication

Social Features

Not enough data

Not enough data

Tagging 

Not enough data

Not enough data

Upload 

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Additional Functionality

Collaboration Tools

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Stonly](https://images.g2crowd.com/uploads/product/hd_favicon/c1290211db3ec14020570ac913132a69/stonly.svg "Stonly")](https://www.g2.com/products/stonly/reviews)

Stonly

Small-Business(50 or fewer emp.)

59.2%

Mid-Market(51-1000 emp.)

33.8%

Enterprise(\> 1000 emp.)

6.9%

[![UserGuiding](https://images.g2crowd.com/uploads/product/hd_favicon/d2055ce522043b2d612708060473d539/userguiding.svg "UserGuiding")](https://www.g2.com/products/userguiding/reviews)

UserGuiding

Small-Business(50 or fewer emp.)

56.8%

Mid-Market(51-1000 emp.)

37.0%

Enterprise(\> 1000 emp.)

6.2%

Small-Business

(50 or fewer emp.)

59.2%

56.8%

Mid-Market

(51-1000 emp.)

33.8%

37.0%

Enterprise

(\> 1000 emp.)

6.9%

6.2%

Reviewers' Industry

[![Stonly](https://images.g2crowd.com/uploads/product/hd_favicon/c1290211db3ec14020570ac913132a69/stonly.svg "Stonly")](https://www.g2.com/products/stonly/reviews)
Stonly

Computer Software

35.4%

Information Technology and Services

10.8%

Financial Services

6.9%

Health, Wellness and Fitness

3.8%

Leisure, Travel & Tourism

3.1%

Other

40.0%

[![UserGuiding](https://images.g2crowd.com/uploads/product/hd_favicon/d2055ce522043b2d612708060473d539/userguiding.svg "UserGuiding")](https://www.g2.com/products/userguiding/reviews)
UserGuiding

Computer Software

38.2%

Information Technology and Services

17.0%

Marketing and Advertising

4.8%

Accounting

3.7%

Financial Services

3.7%

Other

32.6%

FAQs

## Stonly vs UserGuiding FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between UserGuiding vs Stonly?

Stonly stands out for its slightly higher G2 rating and mobile optimization features, while UserGuiding is more frequently cited for ease of use and customer support.

| [UserGuiding](https://www.g2.com/products/userguiding/reviews) | [Stonly](https://www.g2.com/products/stonly/reviews) |
| --- | --- |
| 4.7/5 (773 reviews) | 4.8/5 (132 reviews) |
| Small-Business | Small-Business |
| 8.9 | 8.7 |
| 9.5 | 9.2 |
| Ease of Use (126 all-time mentions) | Ease of Use (9 all-time mentions) |

### How do the pricing models of UserGuiding and Stonly compare?

UserGuiding is favored for value due to higher reviewer satisfaction with pricing and cost.

- **UserGuiding:** In recent reviews, many cite UserGuiding as significantly cheaper than other available tools, with competitive pricing and strong value for the features delivered.
- **Stonly:** Reviewers mention that the price could be lower, but annual plans help reduce costs.

### What are the best alternatives to UserGuiding and Stonly?

The top three alternatives to UserGuiding and Stonly are Fin, Whatfix, and Userflow.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [UserGuiding](https://www.g2.com/products/userguiding/reviews) | 4.7/5 (773 reviews) | Small-Business | Significantly cheaper than other tools | Ease of Use (126 all-time mentions) |
| [Stonly](https://www.g2.com/products/stonly/reviews) | 4.8/5 (132 reviews) | Small-Business | Annual plans reduce costs | Ease of Use (9 all-time mentions) |
| [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | — |
| [Whatfix](https://www.g2.com/products/whatfix/reviews) | 4.5/5 (549 reviews) | Enterprise | — | — |
| [Userflow](https://www.g2.com/products/userflow/reviews) | 4.8/5 (125 reviews) | Small-Business | — | — |

### Which Digital Adoption Platform features should I prioritize when comparing UserGuiding and Stonly?

Buyers comparing UserGuiding and Stonly should prioritize Knowledge Base, Ease of Use, Ease of Setup, Customization, and Mobile Optimization.

- **Knowledge Base:** UserGuiding (126 all-time mentions for Ease of Use, 52 for Features); Stonly (9 all-time mentions for Ease of Use, 5 for Features).
- **Ease of Use:** UserGuiding (score 9.1, 126 all-time mentions); Stonly (score 9.0, 9 all-time mentions).
- **Ease of Setup:** UserGuiding (score 8.9, 66 all-time mentions for Easy Setup); Stonly (score 8.7, 2 all-time mentions for Easy Setup).
- **Customization:** UserGuiding (33 all-time mentions); Stonly (3 all-time mentions).
- **Mobile Optimization:** Stonly offers mobile optimization features not present in UserGuiding.

### What are the pros and cons of UserGuiding vs Stonly?

UserGuiding's headline strength is ease of use, while Stonly's is intuitive setup and strong support.

- **UserGuiding strengths:** Ease of Use (126 all-time mentions), Customer Support (78), Easy Setup (66), Intuitive (60), Helpful (58), Features (52), Easy Implementation (43), Customization (33), Integrations (31).
- **UserGuiding trade-offs:** Limited Customization (28 all-time mentions), some reviewers note reporting and insights could be improved, and occasional UI/UX challenges.
- **Stonly strengths:** Ease of Use (9 all-time mentions), Features (5), Helpful (5), Intuitive (5), Easy Implementation (4), Customer Support (3), Customization (3).
- **Stonly trade-offs:** Some reviewers mention lack of features (2 all-time mentions), desire for more advanced customization, and occasional integration limitations.

### Is UserGuiding or Stonly better for small businesses?

Both UserGuiding and Stonly are well-suited for small businesses, with UserGuiding having a larger volume of small-business reviewer sentiment.

- **UserGuiding:** Largest segment is Small-Business, with reviewers frequently citing ease of use, quick setup, and strong value for small teams.
- **Stonly:** Largest segment is Small-Business, with reviewers highlighting intuitive setup and effective support for small business needs.

### Which Digital Adoption Platform platform has better integrations?

UserGuiding and Stonly are rated at parity for integrations, with both products receiving positive but limited reviewer mentions.

- **UserGuiding:** Integrations are cited in 31 all-time reviews, with recent mentions of Intercom and requests for Zendesk integration.
- **Stonly:** Integrations are cited in 2 all-time reviews, with recent mentions of Zendesk and Hubspot, and some reviewers noting a desire for more robust integration options.

### How do UserGuiding and Stonly compare on customer support?

UserGuiding and Stonly are rated at near-parity on Quality of Support, with UserGuiding at 9.5 and Stonly at 9.2, a difference below the materiality threshold.

- **UserGuiding:** 78 all-time mentions for Customer Support, with reviewers consistently describing support as responsive, helpful, and accessible.
- **Stonly:** 3 all-time mentions for Customer Support, with reviewers highlighting strong support, proactive customer success managers, and positive onboarding experiences.

### Which is easier to implement, UserGuiding or Stonly?

UserGuiding and Stonly score within 0.2 points on Ease of Setup (8.9 vs 8.7), indicating parity in implementation experience.

- **UserGuiding:** 66 all-time mentions for Easy Setup, with reviewers describing quick initial setup, intuitive onboarding, and minimal technical requirements.
- **Stonly:** 2 all-time mentions for Easy Setup, with reviewers noting simple implementation, fast onboarding, and ease of use for non-technical users.

### Which product has better Knowledge Base?

Stonly is favored for Knowledge Base due to more frequent and detailed reviewer praise for its knowledge base capabilities.

- **UserGuiding:** Knowledge Base is cited as a helpful feature in recent reviews, with 52 all-time mentions for Features and 126 for Ease of Use, but some reviewers note limited customization and API access for the knowledge hub.
- **Stonly:** Reviewers consistently highlight the Knowledge Base as a core strength, describing it as interactive, easy to update, and effective for both internal and external use, with 5 all-time mentions for Features and 9 for Ease of Use.

Alternatives

**Stonly Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe")

[
WalkMe
](/products/walkme/reviews)

 ![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360")

[
Document360
](/products/document360/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

**UserGuiding Alternatives**

 ![Whatfix](https://images.g2crowd.com/uploads/product/hd_favicon/518ca873424949e1f6e1bbb6d22fa697/whatfix.svg "Whatfix")

[
Whatfix
](/products/whatfix/reviews)

 ![Product Fruits](https://images.g2crowd.com/uploads/product/hd_favicon/66154ee070c186c66ac32e623cb1373f/product-fruits.svg "Product Fruits")

[
Product Fruits
](/products/product-fruits/reviews)

 ![Userflow](https://images.g2crowd.com/uploads/product/hd_favicon/b129c0a2cc6f44eaf2105f298a791a03/userflow.svg "Userflow")

[
Userflow
](/products/userflow/reviews)

 ![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe")

[
WalkMe
](/products/walkme/reviews)