# Stonly vs UserGuiding Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UserGuiding excels in overall user satisfaction, reflected in its higher G2 Score compared to Stonly. Users appreciate its **intuitive setup** and user-friendly interface, making onboarding a breeze without extensive training.
- **According to verified reviews** , UserGuiding has a significant advantage in the number of recent reviews, indicating a more active user base. This suggests that users are consistently finding value in the platform, with many highlighting its **effective digital adoption features** that have led to reduced support costs.
- **Users say** that while both platforms are user-friendly, Stonly shines in its **customization options**. Reviewers mention the ease of updating and maintaining guides, which helps keep clients informed about new features and product rollouts.
- **Reviewers mention** that UserGuiding's quality of support is notably high, with many praising the responsiveness and helpfulness of the support team. This contrasts with Stonly, where users have expressed a desire for more robust support options.
- **According to recent feedback** , both platforms are effective for small businesses, but UserGuiding's competitive pricing and free trial offer make it a more accessible choice for startups looking to implement user onboarding solutions.
- **G2 reviewers highlight** that while Stonly has strong search capabilities and integration options, UserGuiding's overall ease of use and setup process is often cited as a key factor in its popularity, with users noting that they can quickly get started without extensive documentation.



| | Stonly | UserGuiding | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 132 | 764 | 
| **Largest Market Segment** | Small-Business (59.2% of reviews) | Small-Business (56.6% of reviews) | 
| **Entry Level Price** | $124.00 Per Month | Free Trial | 

---
## Top Pros & Cons

### Stonly

Pros:
- Ease of Use (10 reviews)
- Features (6 reviews)

Cons:
- Missing Features (3 reviews)
- Lack of Features (2 reviews)

### UserGuiding

Pros:
- Ease of Use (177 reviews)
- Customer Support (95 reviews)

Cons:
- Limited Customization (41 reviews)
- Learning Curve (21 reviews)

---
## Ratings Comparison
| Rating | Stonly | UserGuiding | 
|---|---|---|
  | **Meets Requirements** | 9.2 (105 reviews) | 8.9 (669 reviews) | 
  | **Ease of Use** | 9.0 (105 reviews) | 9.1 (689 reviews) | 
  | **Ease of Setup** | 8.7 (83 reviews) | 8.9 (623 reviews) | 
  | **Ease of Admin** | 9.0 (84 reviews) | 9.1 (410 reviews) | 
  | **Quality of Support** | 9.2 (93 reviews) | 9.5 (644 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (81 reviews) | 9.4 (399 reviews) | 
  | **Product Direction (% positive)** | 9.5 (102 reviews) | 9.6 (671 reviews) | 

---
## Pricing

### Stonly

#### Entry-Level Pricing

Plan: Starter

Price: $124.00 Per Month

Description: Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.

Key Features:
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base

[Browse all 4 editions](https://www.g2.com/products/stonly/pricing)

#### Free Trial

Yes

### UserGuiding

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Description: 14-day free trial, no credit-card needed!

Key Features:
- All Professional Plan Features are included in the Free Trial

[Browse all 4 editions](https://www.g2.com/products/userguiding/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 8.3/10 | 26 |
| **UserGuiding** | N/A | N/A |

#### Ticket and Case Management

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (11 reviews) | Not enough data | 
| **Ticket response user experience** | 8.8 (10 reviews) | Not enough data | 
| **Workflow** | 9.6 (13 reviews) | Not enough data | 
| **Response Automation** | 8.3 (8 reviews) | Not enough data | 
| **SLA Management** | 7.9 (8 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.5 (11 reviews) | Not enough data | 
| **Ticket Collaboration** | 7.6 (9 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.7 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Customer Portal** | 9.3 (14 reviews) | Not enough data | 
| **Email to Case** | 8.3 (11 reviews) | Not enough data | 
| **Chat/Live Support** | 8.3 (8 reviews) | Not enough data | 
| **Social Integration** | 7.0 (5 reviews) | Not enough data | 
| **Voice** | 6.7 (6 reviews) | Not enough data | 

#### Platform

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Mobile User Support** | 8.6 (6 reviews) | Not enough data | 
| **Customization ** | 8.7 (19 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.5 (16 reviews) | Not enough data | 
| **Integration** | 8.6 (14 reviews) | Not enough data | 
| **Reporting** | 7.3 (13 reviews) | Not enough data | 
| **Dashboards** | 7.7 (14 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 9.1/10 | 30 |
| **UserGuiding** | N/A | N/A |

#### Administration

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Database Management ** | 9.1 (13 reviews) | Not enough data | 
| **Data Workflows** | 9.0 (12 reviews) | Not enough data | 
| **Issue Management** | 9.3 (15 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Knowledge Base** | 9.4 (24 reviews) | Not enough data | 
| **Publishing Workflows** | 9.6 (16 reviews) | Not enough data | 
| **Analytics** | 8.9 (16 reviews) | Not enough data | 

#### Compliance

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Policies and Controls** | 9.3 (18 reviews) | Not enough data | 
| **Data Governance** | 9.2 (15 reviews) | Not enough data | 
| **Compliance** | 9.2 (16 reviews) | Not enough data | 
| **Auditing** | 9.1 (15 reviews) | Not enough data | 

#### Customer Support

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Intelligent Search** | 9.2 (14 reviews) | Not enough data | 
| **Suggestions** | 9.2 (13 reviews) | Not enough data | 
| **Decision Trees** | 9.5 (18 reviews) | Not enough data | 

#### Data Security

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Risk Data Attributes** | 9.1 (13 reviews) | Not enough data | 
| **Data Transport** | 8.7 (14 reviews) | Not enough data | 
| **Access Management** | 9.0 (17 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 8.8 (13 reviews) | Not enough data | 

#### Administration

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Integrations** | 8.8 (15 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.5 (19 reviews) | Not enough data | 
| **Performance and Reliability** | 9.7 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **AI Text Summarization** | 8.3 (9 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **UserGuiding** | 8.5/10 | 445 |

#### User Analysis

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Survey Implementation** | Not enough data | 9.0 (401 reviews) | 
| **Data Analysis** | Not enough data | 8.5 (405 reviews) | 

#### User Support

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **User Segmentation** | Not enough data | 8.7 (406 reviews) | 
| **Multi-Language Support** | Not enough data | 8.4 (367 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.4 (383 reviews) | 

#### Walkthrough Type

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.6 (383 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 9.1 (411 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Integration** | Not enough data | 8.5 (99 reviews) | 
| **Communications** | Not enough data | 8.8 (108 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Analytics** | Not enough data | 8.1 (99 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Customer self-service** | Not enough data | 8.6 (100 reviews) | 
| **In-app guidance** | Not enough data | 8.6 (106 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.4 (85 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 8.6/10 | 44 |
| **UserGuiding** | N/A | N/A |

#### Knowledge Pages

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Templates** | 8.5 (26 reviews) | Not enough data | 
| **In-Content Feedback** | 8.7 (21 reviews) | Not enough data | 
| **Versioning and Version History** | 8.3 (21 reviews) | Not enough data | 
| **Decision Trees** | 9.0 (27 reviews) | Not enough data | 
| **Duplicate Detection** | 7.7 (15 reviews) | Not enough data | 
| **Content Editor** | 9.0 (31 reviews) | Not enough data | 

#### Knowledge Dissemination

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Page Analytics** | 8.1 (27 reviews) | Not enough data | 
| **Permissions** | 8.6 (28 reviews) | Not enough data | 
| **Knowledge Sharing** | 9.5 (38 reviews) | Not enough data | 
| **Notifications** | 8.5 (25 reviews) | Not enough data | 
| **Advanced Search** | 8.1 (22 reviews) | Not enough data | 
| **Browser Extension** | 8.4 (24 reviews) | Not enough data | 
| **Organization** | 8.9 (27 reviews) | Not enough data | 
| **Other Integrations** | 8.1 (14 reviews) | Not enough data | 
| **Knowledge Integrations** | 8.9 (23 reviews) | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 9.1/10 | 25 |
| **UserGuiding** | N/A | N/A |

#### Generative AI

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Pop-up Chat** | 9.0 (7 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Customization ** | 8.7 (19 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | 9.5 (7 reviews) | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | 8.1/10 | 56 |
| **UserGuiding** | 7.8/10 | 381 |

#### Generative AI

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **AI Text Summarization** | 7.9 (20 reviews) | 6.8 (137 reviews) | 

#### Self-Service Experience

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Knowledge Base** | 9.1 (47 reviews) | 8.9 (372 reviews) | 
| **Searchable Articles** | 8.5 (43 reviews) | 8.8 (367 reviews) | 
| **Community Forums** | 6.9 (25 reviews) | 7.6 (339 reviews) | 
| **Mobile Optimization** | 8.5 (30 reviews) | Feature Not Available | 
| **Personalization** | 8.9 (40 reviews) | 8.6 (356 reviews) | 

#### Self-Service Platform

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Branding** | 8.7 (48 reviews) | 8.8 (364 reviews) | 
| **Automation** | 8.1 (42 reviews) | 8.5 (207 reviews) | 
| **Artificial Intelligence** | 6.2 (32 reviews) | 7.2 (189 reviews) | 
| **Integrations** | 8.1 (41 reviews) | 8.4 (352 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (49 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (48 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (46 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (48 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (47 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (47 reviews) | 
| **Decision Making** | Not enough data | 7.4 (47 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **UserGuiding** | N/A | N/A |

#### Generative AI

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Stonly** | N/A | N/A |
| **UserGuiding** | N/A | N/A |

#### Knowledge Base

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Stonly | UserGuiding | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Stonly (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to UserGuiding (1):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)


---
## Reviewer Demographics

### By Company Size

| Segment | Stonly | UserGuiding | 
|---|---|---|
| **Small-Business** | 59.2% | 56.6% | 
| **Mid-Market** | 33.8% | 37.0% | 
| **Enterprise** | 6.9% | 6.4% | 

### By Industry

#### Stonly

- **Computer Software:** 35.4%
- **Information Technology and Services:** 10.8%
- **Financial Services:** 6.9%
- **Health, Wellness and Fitness:** 3.8%
- **Leisure, Travel & Tourism:** 3.1%
- **Education Management:** 2.3%
- **Electrical/Electronic Manufacturing:** 2.3%
- **Professional Training & Coaching:** 2.3%
- **Accounting:** 1.5%
- **Computer & Network Security:** 1.5%
- **Other:** 30.0%

#### UserGuiding

- **Computer Software:** 38.2%
- **Information Technology and Services:** 16.6%
- **Marketing and Advertising:** 4.9%
- **Accounting:** 3.8%
- **Financial Services:** 3.8%
- **Education Management:** 3.1%
- **Human Resources:** 1.5%
- **Hospital & Health Care:** 1.5%
- **Legal Services:** 1.4%
- **Construction:** 1.4%
- **Other:** 23.9%

---
## Alternatives

### Alternatives to Stonly

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (561 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (519 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (529 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7636 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2318 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7343 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)

### Alternatives to UserGuiding

- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (529 reviews)
- [Userflow](https://www.g2.com/products/userflow/reviews) — 4.8/5 stars (115 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (561 reviews)
- [Product Fruits](https://www.g2.com/products/product-fruits/reviews) — 4.7/5 stars (232 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1793 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (986 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (355 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)

---
## Top Discussions

### Stonly

No discussions available for this product.

### UserGuiding

- Title: [RTL support](https://www.g2.com/discussions/34724-rtl-support) — 2 comments, 1 upvote
  > **Top comment:** "Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:..."
- Title: [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) — 1 comment
  > **Top comment:** "User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education."
- Title: [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) — 1 comment, 1 upvote
  > **Top comment:** "For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/stonly-vs-userguiding)