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At a Glance
Market Segments
Small-Business (60.5% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
$139 per year
$15.00 Per Month
Chatstack
Star Rating
(38)4.3 out of 5
Market Segments
Small-Business (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
$139 per year
Browse all 2 pricing plansFreshdesk
Star Rating
(3,609)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, while Live Help Messenger falls slightly behind with an 8.4. Reviewers mention that Freshdesk's intuitive interface makes it easier to create and manage tickets efficiently.
- Reviewers mention that Live Help Messenger shines in ease of setup, scoring 9.2 compared to Freshdesk's 8.6. Users on G2 appreciate the straightforward onboarding process of Live Help Messenger, making it a favorable choice for small businesses looking to get started quickly.
- G2 users highlight Freshdesk's superior multi-channel coverage with a score of 8.4, particularly praising its robust email and social media integration. In contrast, Live Help Messenger's multi-channel capabilities are rated lower, indicating a less comprehensive approach to customer engagement.
- Users say that Freshdesk's quality of support is on par with Live Help Messenger, both scoring 8.8. However, reviewers mention that Freshdesk offers more extensive resources and community support, which can be beneficial for users seeking assistance.
- Reviewers mention that Freshdesk's automation features, particularly in response automation and SLA management, are rated at 8.5, providing users with efficient workflows. Live Help Messenger, while functional, does not match this level of automation, which can impact productivity for users managing high volumes of tickets.
- Users report that Freshdesk's knowledge base feature is rated 8.7, making it easier for customers to find answers independently. In contrast, Live Help Messenger's knowledge base is rated lower at 7.9, indicating that users may find it less effective for self-service support.
Pricing
Entry-Level Pricing
Chatstack
Starter License
$139
per year
special pricing until 5 October 2015
- Single Domain Usage
- No Monthly Fees
- Unlimited Chats
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Free Trial
Chatstack
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
8.6
31
8.6
3,175
Ease of Use
9.0
31
8.8
3,197
Ease of Setup
9.3
7
8.6
2,258
Ease of Admin
7.6
7
8.7
2,152
Quality of Support
8.8
30
8.7
3,074
Has the product been a good partner in doing business?
9.3
7
8.8
2,077
Product Direction (% positive)
9.2
31
8.8
3,150
Features by Category
Ticket and Case Management
Not enough data
8.9
2218
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Generative AI
Not enough data
7.3
330
Not enough data
7.4
327
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Communication Channels
Not enough data
8.6
1920
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Platform
Not enough data
8.0
1156
|
Verified
8.1
18
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1140
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Channels
Not enough data
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
8.9
24
8.8
584
|
Verified
8.4
23
8.7
601
|
Verified
7.9
19
8.7
495
|
Verified
8.8
24
8.5
199
8.5
16
8.2
202
Internal Use
8.1
18
8.1
1663
|
Verified
8.4
20
8.6
204
7.9
16
8.1
186
8.3
21
8.8
560
|
Verified
8.2
20
8.8
520
|
Verified
8.6
16
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Insight
Not enough data
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Generative AI
Not enough data
7.7
87
Not enough data
7.7
86
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatstack and Freshdesk are categorized as Live Chat
Unique Categories
Chatstack has no unique categories
Reviews
Reviewers' Company Size
Chatstack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Consumer Services
7.9%
Retail
5.3%
Medical Practice
5.3%
Insurance
5.3%
Other
65.8%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Alternatives
Discussions
What is live chat system?
1 Comment
AL
It is an awesome way to navigate questions that may not be on q and a.Read more
Chatstack has no more discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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