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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (52.9% of reviews)
Entry-Level Pricing
Starting at $100.00 10 User Per Month
$0.00
ScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansZight
Star Rating
(1,231)4.6 out of 5
Market Segments
Small-Business (52.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansScreenSteps vs Zight
When assessing the two solutions, reviewers found them equally easy to use and administer. However, Zight is easier to set up, while ScreenSteps is easier to do business with overall.
- ScreenSteps and Zight both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that ScreenSteps is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zight over ScreenSteps.
Pricing
Entry-Level Pricing
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Zight
Free
$0.00
Great for occasional need, a quick project, or just to give us a try and poke around.
- Screen Capture & Annotations
- Video Recording up to 5 minutes of recording
- GIF Capture up to 15 seconds of recording
Free Trial
ScreenSteps
Free Trial is available
Zight
Free Trial is available
Ratings
Meets Requirements
9.2
38
9.2
971
Ease of Use
9.2
38
9.2
982
Ease of Setup
9.3
28
9.4
304
Ease of Admin
9.2
30
9.2
284
Quality of Support
9.6
33
8.9
582
Has the product been a good partner in doing business?
9.7
29
9.2
233
Product Direction (% positive)
8.1
36
8.3
923
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Not enough data
Compliance
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Data Security
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Guide Options
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Not enough data
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
9.6
305
Not enough data
9.4
292
Not enough data
8.9
263
Platform Content
Not enough data
9.1
184
Not enough data
Feature Not Available
Not enough data
9.4
288
Platform Additional Functionality
Not enough data
9.3
268
Not enough data
8.7
157
Agentic AI - Screen and Video Capture
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
8.9
32
Not enough data
Feature Not Available
Not enough data
8.5
25
Not enough data
9.1
35
Organization
Not enough data
Feature Not Available
Not enough data
9.0
24
Not enough data
9.2
22
Not enough data
8.7
26
Not enough data
9.0
28
Not enough data
9.1
32
Agentic AI - Video CMS
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Video Creation
Not enough data
9.9
15
Not enough data
9.9
13
Not enough data
9.7
11
Not enough data
9.3
9
Not enough data
8.9
11
Software Delivery
Not enough data
9.5
11
Not enough data
9.4
15
Not enough data
9.7
12
Analytics
Not enough data
8.9
14
Not enough data
8.5
12
Not enough data
9.1
13
Generative AI
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
9.0
5
Not enough data
7.3
5
Agentic AI - Video Email
Not enough data
Not enough data
Platform Features
Not enough data
9.4
17
Not enough data
9.2
15
Not enough data
9.3
17
Not enough data
8.8
15
Not enough data
9.3
17
Not enough data
8.7
15
Organization
Not enough data
8.7
14
Not enough data
9.1
15
Not enough data
9.0
16
Customization
Not enough data
9.0
13
Not enough data
9.3
14
Not enough data
9.3
14
Analytics
Not enough data
9.3
14
Not enough data
8.9
14
Not enough data
9.4
14
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ScreenSteps and Zight share no categories
Unique Categories
ScreenSteps is categorized as Knowledge Base, Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Reviews
Reviewers' Company Size
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zight
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Computer Software
24.9%
Information Technology and Services
14.7%
Marketing and Advertising
11.1%
Internet
9.8%
Design
2.8%
Other
36.7%
Discussions
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
How do I download an app from the cloud?
2 Comments
BP
Go to the website and you'll see the options to get it on your computer or for the browser extensionRead more
Why every good company needs to change everything all the time!!??why???
1 Comment
LP
Haha, I get you, man. But cut them some slack, they’re working hard to make CloudApp even better. That’s good news, even if getting there may have some...Read more
What data storage does CloudApp use?
1 Comment
SS
Hi Lini, our data storage provider is AWS (Amazon Web Services). Read more
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