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Compare Salesforce Communications Cloud and Salesforce Revenue Cloud 
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At a Glance
Market Segments
Enterprise (57.7% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Salesforce Communications Cloud
Star Rating
(27)4.5 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Salesforce Communications CloudSalesforce Revenue Cloud
Star Rating
(1,484)4.2 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Salesforce Revenue CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Communications Cloud excels in Visual Configuration with a score of 9.5, making it easier for teams to create and manage complex configurations visually, while Salesforce Revenue Cloud scores 8.1 in this area, indicating a less intuitive experience.
- Reviewers mention that Salesforce Communications Cloud offers superior Guided Selling features, scoring 9.1 compared to Salesforce Revenue Cloud's 8.2, which helps sales teams navigate through the selling process more effectively.
- G2 users highlight that Salesforce Communications Cloud's Billing Types feature is highly rated at 9.8, providing flexibility in billing options, whereas Salesforce Revenue Cloud scores 8.0, suggesting it may not meet all billing needs as effectively.
- Users on G2 indicate that Salesforce Communications Cloud has a more robust Contract Creation process, scoring 8.3, while Salesforce Revenue Cloud's score of 8.5 shows it is slightly better but lacks some advanced features that users desire.
- Reviewers say that Salesforce Communications Cloud shines in Customer Lifecycle Management, with a focus on CSPs, which is crucial for managing customer relationships in the communications sector, while Salesforce Revenue Cloud does not specifically cater to this industry.
- Users report that Salesforce Communications Cloud's Integration with Payments is rated at 10.0, indicating seamless payment processing capabilities, while Salesforce Revenue Cloud's score of 8.4 suggests it may have limitations in this area.
Pricing
Entry-Level Pricing
Salesforce Communications Cloud
No pricing availableSalesforce Revenue Cloud
No pricing availableFree Trial
Salesforce Communications Cloud
No trial information availableSalesforce Revenue Cloud
No trial information availableRatings
Meets Requirements
9.2
20
8.6
959
Ease of Use
8.8
21
8.0
1,058
Ease of Setup
8.6
18
7.6
537
Ease of Admin
8.9
18
7.9
375
Quality of Support
8.4
19
8.3
874
Has the product been a good partner in doing business?
8.9
18
8.6
372
Product Direction (% positive)
8.2
19
7.9
937
Features by Category
Configuration - cpq
9.1
11
8.4
548
|
Verified
9.1
11
8.2
487
|
Verified
8.9
11
8.1
550
|
Verified
8.8
10
8.3
570
|
Verified
9.5
10
8.1
568
Pricing
8.8
10
7.9
548
|
Verified
8.0
11
7.8
550
|
Verified
9.4
9
8.0
465
|
Verified
9.1
9
8.3
517
|
Verified
8.8
10
8.3
554
|
Verified
8.8
11
8.3
487
|
Verified
Quoting
8.3
10
8.3
541
|
Verified
8.8
11
8.0
485
|
Verified
8.8
11
8.2
564
|
Verified
9.1
11
8.3
479
|
Verified
9.1
11
8.2
518
|
Verified
Admin
9.3
10
7.7
302
|
Verified
9.2
10
7.9
288
|
Verified
9.2
10
7.9
283
|
Verified
9.6
8
7.9
284
|
Verified
Channels
7.0
9
7.9
413
|
Verified
9.0
7
8.0
391
|
Verified
9.2
8
8.1
368
Platform
9.0
10
8.7
287
|
Verified
9.2
10
8.4
233
|
Verified
9.2
10
8.3
225
|
Verified
9.3
10
8.4
279
|
Verified
9.3
9
8.5
268
|
Verified
Not enough data
8.8
23
Generative AI - cpq
Not enough data
7.9
29
Not enough data
8.9
29
Not enough data
8.6
28
Contract Management Platform Features
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.8
13
Not enough data
8.8
13
Not enough data
8.2
13
Not enough data
8.8
13
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
9.1
13
Generative AI
Not enough data
8.1
12
Not enough data
7.6
12
Agentic AI - Contract Management
Not enough data
9.0
5
Billing and Payments
Not enough data
8.0
22
Not enough data
8.1
21
Not enough data
8.3
22
Revenue Recognition
Not enough data
8.8
22
Not enough data
7.9
22
Not enough data
8.0
21
Revenue Optimization
Not enough data
7.8
23
Not enough data
7.7
22
Not enough data
8.1
22
Not enough data
8.3
22
Integrated Revenue and Customer Management (IRCM) for CSPsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing
Not enough data
8.6
87
|
Verified
Not enough data
8.5
89
|
Verified
Not enough data
8.2
84
|
Verified
Not enough data
Feature Not Available
Dunning
Not enough data
8.3
77
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance
Not enough data
8.3
86
|
Verified
Not enough data
8.5
90
|
Verified
Not enough data
8.3
88
|
Verified
Reporting
Not enough data
8.4
35
|
Verified
Not enough data
8.7
35
|
Verified
Not enough data
9.1
35
|
Verified
Agentic AI - Subscription Billing
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Revenue Recognition
Not enough data
8.5
68
Not enough data
8.5
64
Not enough data
8.2
63
Not enough data
8.4
63
Not enough data
8.6
65
Revenue Performance
Not enough data
8.7
66
Not enough data
8.7
65
Not enough data
8.4
63
Not enough data
8.5
65
Not enough data
8.6
65
Revenue Optimization
Not enough data
8.7
65
Not enough data
8.2
65
Not enough data
8.3
63
Not enough data
8.3
61
Integration
Not enough data
8.4
61
Not enough data
8.9
63
Not enough data
8.6
65
Not enough data
8.3
63
Customer Requirements
Not enough data
8.6
103
Not enough data
8.4
98
Not enough data
8.4
100
Contracts
Not enough data
8.5
98
Not enough data
8.5
93
Not enough data
8.3
98
Revenue
Not enough data
8.7
103
Not enough data
8.4
103
Not enough data
8.4
102
Platform Basics
Not enough data
8.7
9
Not enough data
8.8
8
Artificial Intelligence Capabilities
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.0
8
Contract Data
Not enough data
8.9
9
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
8.5
9
Generative AI
Not enough data
8.3
8
Contract Creation & Management
Not enough data
8.3
52
Not enough data
8.4
51
Not enough data
8.3
50
Not enough data
8.5
50
Collaboration
Not enough data
8.2
49
Not enough data
8.7
51
Other Platform Features
Not enough data
8.3
51
Not enough data
8.0
50
Not enough data
8.3
49
Not enough data
8.2
49
Not enough data
8.7
49
Contract Data
Not enough data
8.3
51
Not enough data
8.1
50
Generative AI
Not enough data
7.9
29
Not enough data
8.1
28
Agentic AI - Contract Lifecycle Management (CLM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
Not enough data
8.6
79
Not enough data
8.7
81
Not enough data
8.6
82
Bill Processing
Not enough data
8.4
80
Not enough data
8.5
80
Not enough data
8.5
80
Integration
Not enough data
8.5
80
Not enough data
8.4
81
Not enough data
8.3
80
Agentic AI - Billing
Not enough data
8.3
14
Order Management
Not enough data
8.7
35
Not enough data
8.7
36
Not enough data
8.2
35
Not enough data
8.6
36
Products & Plans
Not enough data
8.3
33
Not enough data
8.3
35
Not enough data
8.2
34
Not enough data
8.7
34
Pricing
Not enough data
8.6
35
Not enough data
8.9
34
Not enough data
8.4
34
Revenue Management
Not enough data
8.7
35
Not enough data
8.5
35
Not enough data
8.3
34
Not enough data
8.2
35
Integration
Not enough data
8.5
35
Not enough data
8.9
34
Not enough data
9.0
35
Agentic AI - Subscription Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
8.8
8
Analysis
Not enough data
8.8
7
Not enough data
9.4
8
Not enough data
8.8
7
Not enough data
8.8
7
Agentic AI - Subscription Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Pricing
Not enough data
7.6
9
Not enough data
7.2
9
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
7.6
9
Not enough data
8.5
9
Not enough data
7.6
9
Not enough data
7.5
8
Integration - Pricing
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
6.7
9
Artificial Intelligence - Pricing
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
8.0
9
Agentic AI - Pricing
Not enough data
7.2
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
6.7
9
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Communications Cloud and Salesforce Revenue Cloud are categorized as Quote-to-Cash and CPQ
Unique Categories
Salesforce Communications Cloud is categorized as Integrated Revenue and Customer Management (IRCM) for CSPs
Salesforce Revenue Cloud is categorized as Contract Lifecycle Management (CLM), Contract Analytics, Subscription Billing, Revenue Management, Subscription Revenue Management, Subscription Analytics, Billing, Subscription Management, Pricing, and Contract Management
Reviews
Reviewers' Company Size
Salesforce Communications Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Revenue Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.8%
Telecommunications
23.1%
Computer Software
11.5%
Consumer Electronics
7.7%
Public Safety
3.8%
Other
23.1%
Computer Software
16.3%
Information Technology and Services
15.2%
Retail
3.1%
Telecommunications
3.0%
Financial Services
3.0%
Other
59.5%
Discussions
What is communication cloud salesforce?
1 Comment
MS
Cloud communications are internet-based voice and data communications tools for businesses to manage applications, storage, and switching—all hosted by a...Read more
Salesforce Communications Cloud has no more discussions with answers
Can approvals be completed via email?
2 Comments
NC
Yes, We can approved the Quote using generating Approved button. Read more
How technical does someone need to be to administer SteelBrick CPQ?
2 Comments
NC
Yeah,Some Extra modifications i.e., Post installation activities are available in steelbrick. So we have to change those activities like Page...Read more
How to check how many cpq license in saleforce?
2 Comments
JL
1. Go to Setup | Installed Packages
2. Scroll to the Salesforce CPQ Link
3. Next to the link, there is a link titled "Manage Licenses"
4. Click on that...Read more
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