Compare Agentforce Field Service (formerly Salesforce Field Service) and Route4Me 
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Small-Business (65.5% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Contact Us
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(983)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansRoute4Me
Star Rating
(121)4.7 out of 5
Market Segments
Small-Business (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service excels in overall user satisfaction, reflected in its high G2 Score of 99.33, which is significantly higher than Route4Me's score of 56.39. This indicates a stronger overall performance and user experience for Salesforce.
- Users say that Route4Me stands out for its ease of use and quick implementation, with many praising its user-friendly interface and 24/7 support. One user highlighted how the software has been optimized for routing, making it particularly beneficial for businesses with complex delivery needs.
- According to verified reviews, Salesforce Field Service offers robust features like smart scheduling and real-time visibility, which are crucial for efficient field operations. Users appreciate the seamless integration with the Salesforce platform, making it easier to manage all databases and information in one place.
- Reviewers mention that Route4Me is particularly valuable for small businesses, with 68.9% of its reviews coming from this segment. Users have shared success stories, such as a non-profit organization that effectively utilized the software to deliver thousands of meals, showcasing its practical application in real-world scenarios.
- Users highlight that while Salesforce Field Service has a powerful mobile app for technicians, some find it less intuitive compared to Route4Me. The latter's quick setup and user-friendly features have been noted as significant advantages, especially for those new to field service management.
- G2 reviewers report that Route4Me's strong support and community engagement, such as donating software to help non-profits, enhance its reputation among users. This level of commitment to customer service and social responsibility resonates well with its user base, further solidifying its appeal in the small business market.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Route4Me
Enterprise Optimization
Contact Us
- Everything in Business Optimization
- Custom Deployment for Large Fleets
- Remote and On-site Professional Services
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableRoute4Me
Free Trial is available
Ratings
Meets Requirements
8.6
349
8.9
100
Ease of Use
8.4
740
9.2
104
Ease of Setup
7.8
607
9.0
72
Ease of Admin
8.3
170
9.1
69
Quality of Support
8.6
339
9.6
95
Has the product been a good partner in doing business?
8.7
163
9.5
70
Product Direction (% positive)
9.0
342
9.0
101
Features by Category
Routing
Not enough data
9.2
62
Not enough data
8.7
41
Not enough data
9.1
48
Scheduling
Not enough data
9.1
35
Not enough data
8.1
30
Not enough data
9.0
39
Not enough data
8.7
41
Optimization
Not enough data
8.4
38
Not enough data
9.0
46
Not enough data
8.5
45
Analytics
Not enough data
9.1
45
Not enough data
8.2
37
Not enough data
9.1
42
Vehicle Management
Not enough data
8.5
8
Not enough data
8.2
10
Not enough data
8.9
9
Not enough data
9.2
20
ELD Compliance
Not enough data
8.8
13
Not enough data
9.6
8
Not enough data
8.9
6
Not enough data
6.9
9
Driver Management
Not enough data
9.2
15
Not enough data
8.7
14
Not enough data
8.6
22
Not enough data
8.8
12
Deliveries
Not enough data
8.8
20
Not enough data
9.7
18
Not enough data
8.9
25
Dashcam
Not enough data
7.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Analytics
Not enough data
8.5
9
Not enough data
8.8
14
Not enough data
8.6
11
Agentic AI - Fleet Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Fleet Management
Not enough data
Not enough data
Vehicle Tracking
Not enough data
9.1
16
Not enough data
9.4
23
Not enough data
8.7
13
Not enough data
8.1
8
Not enough data
8.4
17
Driver Tracking
Not enough data
9.0
15
Not enough data
8.8
19
Not enough data
9.1
19
Not enough data
8.0
20
Analytics
Not enough data
8.5
8
Not enough data
8.6
15
Not enough data
7.8
13
Agentic AI - Fleet Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Dispatching
Not enough data
9.4
16
Not enough data
9.7
6
Not enough data
9.3
7
Customer portal
Not enough data
9.4
11
Not enough data
9.3
14
Not enough data
7.9
8
Not enough data
8.3
5
Not enough data
8.9
11
Driver tools
Not enough data
9.2
8
Not enough data
9.7
12
Not enough data
9.4
8
Not enough data
9.3
5
Reports
Not enough data
8.3
8
Not enough data
8.3
5
Not enough data
Not enough data
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
9.3
21
8.6
270
9.7
22
8.6
276
9.4
18
8.4
268
9.0
14
On the Job
Feature Not Available
9.6
26
8.5
274
9.4
21
Feature Not Available
9.6
17
8.5
274
9.7
12
8.4
226
8.8
12
After the Job
8.6
278
9.3
20
8.6
272
9.7
16
8.2
226
8.5
8
8.7
227
9.1
11
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Route4Me are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Route4Me
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.5%
Logistics and Supply Chain
12.4%
Transportation/Trucking/Railroad
9.7%
Pharmaceuticals
8.0%
Package/Freight Delivery
7.1%
Construction
6.2%
Other
56.6%
Discussions
What is Salesforce Field Service used for?
2 Comments
FS
In my view if you looking for a comprehensive sales solutions that also manages field service operations, Salesforce Field Service can be a valuable tool...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
What is a route optimization software?
2 Comments
MF
This is software that takes a large number of stops and organizes them inn an efficient route for delivery.Read more
How much does Route4Me cost?
1 Comment
Official Response from Route4Me
Comment deleted by user.Read more
How much does Route4Me cost?
1 Comment
Official Response from Route4Me
We provide a free, seven-day business trial that requires no credit card. Upgrade to one of our three platform packages as soon as you realize how simple it...Read more
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