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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (38.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Replicant
Star Rating
(45)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Replicantyellow.ai
Star Rating
(106)4.4 out of 5
Market Segments
Small-Business (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about yellow.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that yellow.ai excels in its "Customization Interface," scoring 9.3, which allows for extensive tailoring of workflows and responses, while Replicant, with a score of 8.3, offers less flexibility in this area. Reviewers mention that this feature is crucial for businesses needing specific adaptations to their customer interactions.
- Reviewers mention that Replicant shines in "Quality of Support," achieving a score of 9.6 compared to yellow.ai's 8.4. Users on G2 highlight the responsiveness and helpfulness of Replicant's support team, making it a preferred choice for companies that prioritize customer service.
- G2 users indicate that yellow.ai's "Natural Language Understanding (NLU)" is rated at 8.3, which some users find less effective than Replicant's score of 8.5. Reviewers say that Replicant's NLU capabilities lead to more accurate and contextually relevant responses, enhancing user satisfaction.
- Users say that yellow.ai's "Omnichannel" capabilities are robust, allowing seamless integration across various platforms, while Replicant's offerings in this area are rated lower. Reviewers mention that this feature is essential for businesses looking to maintain consistent communication across different customer touchpoints.
- Reviewers mention that Replicant's "AI Text Generation" feature, rated at 8.0, is particularly effective for creating personalized customer interactions, while yellow.ai's similar feature is rated lower. Users report that this capability significantly enhances engagement and customer experience.
- Users on G2 report that yellow.ai's "Ticket Collaboration" feature is highly rated, facilitating teamwork in resolving customer issues, while Replicant's collaboration tools are perceived as less effective. Reviewers say that this aspect is vital for teams that need to work together efficiently to manage customer inquiries.
Pricing
Entry-Level Pricing
Replicant
No pricing availableyellow.ai
No pricing availableFree Trial
Replicant
Free Trial is available
yellow.ai
Free Trial is available
Ratings
Meets Requirements
9.0
32
8.4
72
Ease of Use
9.3
32
8.7
75
Ease of Setup
9.2
27
8.1
34
Ease of Admin
9.4
25
8.4
33
Quality of Support
9.5
32
8.4
70
Has the product been a good partner in doing business?
9.4
24
8.6
33
Product Direction (% positive)
9.6
26
8.5
63
Features by Category
Messenger
Not enough data
9.5
10
Not enough data
9.2
11
Not enough data
8.7
9
Not enough data
9.3
10
Channels
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
9.2
6
Not enough data
8.3
7
Not enough data
9.2
6
Customers
Not enough data
8.7
9
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
8.7
10
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.2
11
8.5
8
9.1
11
8.6
11
8.5
11
8.3
11
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
10
8.5
8
8.8
10
9.0
10
Feature Not Available
8.5
10
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
8.1
7
Feature Not Available
Responses
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
8.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.8
6
Not enough data
5.3
5
Not enough data
7.9
7
Not enough data
7.5
6
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
6.7
5
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.0
5
Not enough data
8.8
7
Not enough data
Customer Support
8.7
10
8.8
8
8.6
11
7.5
8
8.2
11
8.5
8
Automation
8.8
11
9.0
8
8.2
11
9.2
8
8.0
11
7.9
8
Artificial Intelligence
8.2
11
8.8
7
8.5
9
8.1
7
8.5
11
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.3
14
Not enough data
9.2
14
Not enough data
9.0
10
Not enough data
9.0
13
Not enough data
8.0
9
Internal Use
Not enough data
8.4
16
Not enough data
9.2
11
Not enough data
8.3
12
Not enough data
8.7
13
Not enough data
8.3
13
Not enough data
8.7
13
Generative AI
8.5
10
Not enough data
Self-Service Experience
8.3
11
Not enough data
7.6
12
Not enough data
Feature Not Available
Not enough data
8.0
11
Not enough data
8.7
14
Not enough data
Self-Service Platform
8.7
14
Not enough data
9.3
14
Not enough data
8.9
14
Not enough data
8.9
14
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Replicant and yellow.ai are categorized as Customer Service Automation and AI Agents For Business Operations
Unique Categories
Replicant is categorized as Speech Analytics, Call Center Infrastructure (CCI), and Customer Self-Service
yellow.ai is categorized as AI Customer Support Agents, WhatsApp Marketing, Conversational Marketing, Chatbots, Bot Platforms, Live Chat, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Replicant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
yellow.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
13.6%
Transportation/Trucking/Railroad
11.4%
Insurance
11.4%
Health, Wellness and Fitness
11.4%
Retail
9.1%
Other
43.2%
Financial Services
14.9%
Information Technology and Services
12.9%
Computer Software
9.9%
Banking
7.9%
Food & Beverages
6.9%
Other
47.5%
Alternatives
Discussions
Replicant has no discussions with answers
Can we use python for bot's coding and can we integrate it with a good UI in your platform?
2 Comments
MC
Hi Sudheer,
kindly redirect your question to community: http://community.yellowmessenger.comRead more
Can we have any discount model for the local stores
1 Comment
VV
Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:...Read more
yellow.ai has no more discussions with answers
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