Introducing G2.ai, the future of software buying.Try now
Compare Re:amaze and Zendesk for Customer Service - AC 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
At a Glance
Market Segments
Small-Business (80.9% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$29 per agent / month
$19.00 1 user per month billed annually
Re:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansZendesk for Customer Service - AC
Star Rating
(6,662)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, while Re:amaze follows closely with a score of 9.2. Reviewers mention that Zendesk's ticketing features are robust, allowing for efficient management of customer inquiries.
- Reviewers mention that Re:amaze shines in its live chat functionality, scoring 9.3 compared to Zendesk's 8.7. Users say that the seamless integration of live chat with other communication channels enhances customer engagement significantly.
- G2 users highlight that Re:amaze offers superior automation features, particularly in response automation, where it scored 8.9 against Zendesk's 8.4. Users report that this allows for quicker response times and improved customer satisfaction.
- Users on G2 report that Zendesk's reporting capabilities are strong, with a score of 8.3, but Re:amaze outperforms it with a score of 9.1. Reviewers mention that Re:amaze's analytics provide deeper insights into customer interactions, aiding in better decision-making.
- Reviewers mention that Re:amaze's user interface is more intuitive, scoring 9.0 for ease of use compared to Zendesk's 8.5. Users say that this ease of navigation contributes to a smoother onboarding process for new team members.
- Users report that Zendesk's customer support quality is commendable, scoring 8.4, but Re:amaze stands out with a score of 9.4. Reviewers mention that Re:amaze's support team is responsive and helpful, which is crucial for businesses needing quick resolutions.
Pricing
Entry-Level Pricing
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Zendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Re:amaze
Free Trial is available
Zendesk for Customer Service - AC
Free Trial is available
Ratings
Meets Requirements
9.2
121
8.6
5,120
Ease of Use
9.0
123
8.6
5,164
Ease of Setup
8.9
76
8.0
3,188
Ease of Admin
9.4
77
8.2
3,074
Quality of Support
9.4
116
8.4
4,798
Has the product been a good partner in doing business?
9.6
76
8.4
3,000
Product Direction (% positive)
9.2
121
8.0
4,773
Features by Category
Ticket and Case Management
9.3
66
|
Verified
8.8
2552
|
Verified
9.3
67
|
Verified
8.7
2567
|
Verified
9.0
67
|
Verified
8.5
2494
|
Verified
8.9
60
|
Verified
8.4
2338
|
Verified
8.8
40
|
Verified
8.2
1921
|
Verified
8.6
67
|
Verified
8.4
2398
|
Verified
9.1
58
|
Verified
8.6
2386
|
Verified
8.9
29
|
Verified
8.3
1854
|
Verified
Generative AI
Not enough data
7.6
385
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
9.1
54
|
Verified
8.5
2060
|
Verified
9.3
64
|
Verified
8.8
2310
|
Verified
9.3
67
|
Verified
8.4
1725
|
Verified
8.8
63
|
Verified
8.0
1429
|
Verified
Feature Not Available
8.0
1313
|
Verified
Platform
9.1
49
|
Verified
7.8
1387
|
Verified
8.5
68
|
Verified
8.0
1777
|
Verified
9.2
52
|
Verified
8.3
1947
|
Verified
9.2
46
|
Verified
8.2
1739
|
Verified
9.1
57
|
Verified
7.9
2339
|
Verified
8.8
61
|
Verified
8.0
2407
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
9.6
59
|
Verified
8.6
950
|
Verified
9.4
59
|
Verified
8.5
964
|
Verified
9.1
26
|
Verified
8.1
720
9.3
39
|
Verified
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
8.5
68
|
Verified
8.0
1777
|
Verified
9.4
56
|
Verified
8.5
849
|
Verified
9.0
34
|
Verified
8.1
650
9.3
49
|
Verified
8.5
898
9.5
46
|
Verified
8.6
824
|
Verified
8.8
48
|
Verified
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
9.1
47
8.5
1499
9.0
48
8.5
1436
Feature Not Available
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
9.2(won by 0.8)
38
8.4
564
9.2(won by 0.1)
43
9.1
741
9.0(won by 0.1)
38
8.9
689
Channels
9.5(won by 0.5)
56
9.0
740
8.9(won by 0.5)
57
8.4
586
9.3(won by 0.6)
53
8.7
563
9.3(won by 1.1)
23
8.2
485
9.2(won by 0.9)
30
8.3
421
Insight
8.6(won by 0.4)
27
8.2
539
9.1(won by 0.8)
37
8.3
648
9.0(won by 0.5)
38
8.5
562
9.5(won by 0.8)
44
8.7
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Re:amaze and Zendesk for Customer Service - AC are categorized as Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Re:amaze has no unique categories
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
19.1%
Consumer Electronics
6.6%
Apparel & Fashion
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 Comment
Official Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
