Compare QuestionPro and Zonka Feedback 
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (64.1% of reviews)
Entry-Level Pricing
Free
Starting at $99.00 Per Month
QuestionPro
Star Rating
(1,123)4.5 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansZonka Feedback
Star Rating
(81)4.7 out of 5
Market Segments
Small-Business (64.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that QuestionPro excels in providing advanced reporting features, with users highlighting how the platform allows for tailored reports that meet specific needs, making it a strong choice for organizations that require detailed analytics.
- Users say Zonka Feedback stands out for its intuitive interface, which simplifies the survey design process. Reviewers appreciate how easy it is to create and build surveys, making it a great option for teams looking for a user-friendly experience.
- According to verified reviews, QuestionPro has a significant edge in overall user satisfaction, reflected in its higher G2 Score. Users commend its robust features and support for GDPR-compliant data collection, particularly in sensitive sectors like healthcare.
- Reviewers mention that Zonka Feedback has successfully evolved from a tactical tool to a strategic asset, with its ability to transform client experiences into measurable KPIs being particularly praised. This makes it appealing for organizations focused on improving customer feedback processes.
- Users highlight that while QuestionPro offers a free entry-level option, Zonka Feedback starts at $99, which may be a consideration for small businesses or startups looking to manage costs while still accessing quality feedback tools.
- G2 reviewers note that both platforms have strong support ratings, but Zonka Feedback edges out with slightly higher scores in quality of support. Users appreciate the recent updates and compliance improvements, indicating a commitment to enhancing user experience.
Pricing
Entry-Level Pricing
QuestionPro
Essentials
Free
Unbeatable features that support businesses long term needs.
- No credit card required
- 25+ question types
- Customize to your brand colors
Zonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
QuestionPro
Free Trial is available
Zonka Feedback
Free Trial is available
Ratings
Meets Requirements
9.0
843
9.2
54
Ease of Use
8.8
858
9.3
56
Ease of Setup
9.0
510
9.2
40
Ease of Admin
8.9
381
9.1
36
Quality of Support
8.9
740
9.3
51
Has the product been a good partner in doing business?
9.1
361
9.6
34
Product Direction (% positive)
8.4
796
9.5
51
Features by Category
Analytics
Not enough data
9.7
19
Not enough data
9.8
19
Not enough data
9.9
17
Not enough data
Feature Not Available
Customization
Not enough data
9.2
16
Not enough data
9.2
15
Not enough data
9.1
18
Not enough data
8.9
14
Generative AI
Not enough data
6.0
8
Not enough data
7.3
8
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
20
Not enough data
8.2
21
Not enough data
8.5
21
Feedback Analysis
Not enough data
8.1
19
Not enough data
8.0
14
Not enough data
9.0
21
Feedback Sources
Not enough data
8.5
20
Not enough data
8.7
22
Not enough data
7.8
15
Not enough data
8.6
17
Generative AI
Not enough data
6.2
11
Not enough data
6.7
10
Survey Management
9.0
651
Not enough data
9.1
659
Not enough data
8.5
566
Not enough data
8.9
609
Not enough data
Survey Customization
8.8
586
Not enough data
8.5
562
Not enough data
8.4
484
Not enough data
8.2
429
Not enough data
Survey Insights
8.7
627
Not enough data
8.2
400
Not enough data
8.9
603
Not enough data
8.6
521
Not enough data
Agentic AI - Survey
7.6
47
Not enough data
7.5
53
Not enough data
7.7
52
Not enough data
Performance reviews
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Core Features - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
People Analytics - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Improvement - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
QuestionPro and Zonka Feedback are categorized as Experience Management
Reviews
Reviewers' Company Size
QuestionPro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
23.9%
Higher Education
13.9%
Education Management
6.1%
Research
4.9%
Market Research
3.9%
Other
47.2%
Hospital & Health Care
7.7%
Education Management
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
6.4%
Financial Services
5.1%
Other
65.4%
Alternatives
Discussions
How to reach out to support team? How do I reset my password?
3 Comments
MC
You can get in touch with our support team by clicking on the following link: https://www.QuestionPro.com/info/contactUs.html
They will definitely resolve...Read more
How can I get in touch with the community of experts?
2 Comments
JH
Hi Benejah,
You can use the chat at www.questionpro.com and somebody will respond to your inquiries!Read more
Is there anyway I can become one of your member in your organization
2 Comments
HV
You should contact their support and see if they reply / are interested. Read more
Zonka Feedback has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
